Swell CX vs Trusted Shops

Starting Price

Not provided by vendor Not provided by vendor

Best For

Swell focuses on helping businesses with physical locations. Many customers using Swell are in Healthcare, Retail, Service and Hospitality Industries.

Reputation management tool for online merchants which helps with certification, lead conversion, and customer review management.

Ideal number of Users

1 - 1000+

1 - 499

Rating


4.9 / 5
(117)
Read All Reviews
(0)

Ease of Use


4.9 / 5


  • "Ease of use an implementation. All we have to do is provide great care and Swell takes it from there."

  • "Swell it's a great software to manage any company reputation it's easy to use and very powerful."



Customer Support


4.8 / 5


  • "You can quickly reply back to the reviews that you have received. Customer service is quick to respond every time and very helpful."

  • "Excellent customer support and software has worked without any problems."



Features & Functionality


4.8 / 5


  • "The customer service and product knowledge of the staff was amazing. They were able to create a plan that suited my business."

  • "I like the ease of usability with this program. We have seen a 10x increase in response to our review requests from patients."



Value for Money


4.8 / 5




Product Features

  • Campaign Management
  • Gamification
  • Response Management
  • Review Generation
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Gamification
  • Response Management
  • Review Generation
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Screenshots

View 1 screenshot 134618 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Swell CX vs Trusted Shops

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