Swell CX vs CallSource

Starting Price

Not provided by vendor Not provided by vendor

Best For

Swell focuses on helping businesses with physical locations. Many customers using Swell are in Healthcare, Retail, Service and Hospitality Industries.

Small to enterprise level businesses in the Automotive, Home Services, Hearing, Dental, and other Healthcare industries, as well as any appointment-based businesses that rely on marketing.

Rating


4.9 / 5
(116)
Read All Reviews

4.4 / 5
(189)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4.9 / 5


  • "Ease of use an implementation. All we have to do is provide great care and Swell takes it from there."

  • "Swell it's a great software to manage any company reputation it's easy to use and very powerful."


4.3 / 5


  • "I like the ease of use, the reporting is very diverse and we can really dig through the details. Love the recordings and the value that offers."

  • "Ease of use, aid in monitoring effectiveness of advertising campaigns and help in educating how calls should be handled."

Customer Support


4.8 / 5


  • "You can quickly reply back to the reviews that you have received. Customer service is quick to respond every time and very helpful."

  • "Excellent customer support and software has worked without any problems."


4.5 / 5


  • "I really like the customer representative...she is very nice and a wonderful coach."

  • "The support staff is great. Easy to read the reports."

Features & Functionality


4.8 / 5


  • "The customer service and product knowledge of the staff was amazing. They were able to create a plan that suited my business."

  • "I like the ease of usability with this program. We have seen a 10x increase in response to our review requests from patients."


4.2 / 5


  • "This software is great for training purposes and tracking for marketing purposes. New dashboard is easy to navigate."

  • "Overall from the coaching they offer, amazing technical supper, optional add on's that enhance the user interface I have to give them a 10/10."

Value for Money


4.8 / 5



4.2 / 5


  • "With callsource we can monitor incoming traffic from different advertising source, which helps us to know how to manage our advertising budget."

  • "Pricing is fair, missed call notifications worked well, and it was easy to view enterprise reports."

Product Features

  • check Campaign Management
  • check Gamification
  • check Response Management
  • check Review Generation
  • check Review Monitoring
  • close Sentiment Analysis
  • check Social Media Metrics
  • check Social Media Monitoring
  • close Campaign Management
  • close Gamification
  • check Response Management
  • close Review Generation
  • check Review Monitoring
  • check Sentiment Analysis
  • close Social Media Metrics
  • close Social Media Monitoring

Screenshots

View 1 screenshot 134618 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Swell CX vs CallSource

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