--- title: "Best Free Reputation Management Software Solutions 2026 | Capterra" description: "Find and compare the 2026 best free Reputation Management software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/reputation-management-software/s/free/" page_type: "subcategory" language: "en" --- # Best Reputation Management Software for free ## Trustpilot Rating: 4.5 out of 5 (1,205 reviews) Profile: [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A customer review management tool that brings businesses and consumers together through reviews. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Valuable client feedback platform Cons: - Issues with review moderation - High and inflexible pricing #### Starting price Starting price: $299.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Monitoring: 4.4 rating - Review Request: 4.3 rating - Customer Experience Management: 4.4 rating - Response Management: 4.3 rating #### Lowest rated features - Negative Feedback Management: 4.2 rating - Reporting/Analytics: 4.2 rating - Alerts/Notifications: 3.7 rating - Engagement Tracking: 4.1 rating #### Feature-related review snippet Reviewer: Fabruzio A. Reviewer details: Information Technology and Services, 1-10 employees Published: May 22, 2024 > "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to help you and better understand what's wrong." ### Gallery tab Ease of use: 4.6 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with reviews." ### Integrations tab Trustpilot connects with 36+ software tools. [See all integrations](https://www.capterra.com/p/169618/Trustpilot/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Shopify: 4.5 rating - Zendesk Suite: 4.4 rating - Hootsuite: 4.4 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: John L. Reviewer details: Marketing and Advertising, 1-10 employees Published: February 1, 2022 > "The online software was easy to use and integration was essentially copy and paste." --- ## Alchemer Rating: 4.5 out of 5 (393 reviews) Profile: [Alchemer](https://www.capterra.com/p/72549/Alchemer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Alchemer, an enterprise feedback and reputation management platform with AI-powered surveys, review monitoring, and sentiment analysis. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and user-friendly platform - Comprehensive learning resources available Cons: - High and increasing pricing concerns #### Starting price Starting price: $55.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No #### Pricing review snippet Reviewer: Seán M. Reviewer details: Market Research, 1-10 employees Published: January 20, 2026 > "Alchmer is powerful and value for money. " ### Features tab #### Most popular features - Response Management: Available - Review Request: Not available - Negative Feedback Management: Available - Reporting/Analytics: Available - Customer Experience Management: Available - Social Media Integration: Available - Sentiment Analysis: Available - Engagement Tracking: Available - Keyword Tracking: Not available - SEO Management: Not available - Multi-Channel Distribution: Available - Template Management: Available ### Gallery tab Ease of use: 4.5 out of 5 (393 reviews) #### Related review snippet Reviewer: Seán M. Reviewer details: Market Research, 1-10 employees Published: January 20, 2026 > "We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients." ### Integrations tab Alchemer connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/72549/Alchemer/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - Slack: 4.7 rating - Mailchimp: 4.5 rating - Google Analytics 360: 4.7 rating - Stripe: 4.6 rating - Zapier: 5.0 rating #### Integrations-related review snippet Reviewer: edna luci G. Reviewer details: Entertainment, Self-employed Published: May 8, 2023 > "The ability to integrate with other tools and platforms has been a huge plus for me." --- ## Broadly Rating: 4.8 out of 5 (336 reviews) Profile: [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Manage and build a strong, lasting online reputation. Broadly helps local businesses engage with customers and send review requests. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $249.00 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Request: 4.8 rating - Review Monitoring: 4.8 rating - Response Management: 4.7 rating - Negative Feedback Management: 4.8 rating #### Lowest rated features - Third-Party Integrations: 4.8 rating - Reporting/Analytics: 5.0 rating #### Feature-related review snippet Reviewer: Kristen H. Reviewer details: Environmental Services, 11-50 employees Published: April 3, 2023 > "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message; it is quick, and easy. " ### Gallery tab Ease of use: 4.8 out of 5 (336 reviews) #### Related review snippet Reviewer: Robert C. Reviewer details: Construction, 11-50 employees Published: November 4, 2022 > "We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to better understand if our processes are working. " ### Integrations tab Broadly connects with 5+ software tools. [See all integrations](https://www.capterra.com/p/161326/Broadly-Reviews/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Constant Contact: 4.3 rating - QuickBooks Online Advanced: 4.4 rating #### Integrations-related review snippet Reviewer: Samantha W. Reviewer details: Construction, 11-50 employees Published: March 24, 2023 > "We had a minor issue with integration but Broadly was on top of getting a resolution and made sure to keep up with it till everything was fully resolved!" --- ## Superchat Rating: 4.8 out of 5 (304 reviews) Profile: [Superchat](https://www.capterra.com/p/210968/Superchat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Superchat gives businesses more control over online reviews. Send out review reminders, get notified and keep track of your progress. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €79.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Search/Filter: 4.3 rating - Reporting/Analytics: 4.0 rating - Review Monitoring: 4.3 rating - API: 4.5 rating #### Lowest rated features - Review Request: 3.0 rating - Alerts/Notifications: 4.0 rating - Customizable Reports: 4.0 rating - Template Management: 5.0 rating #### Feature-related review snippet Reviewer: Ulrich S. Reviewer details: Management Consulting, Self-employed Published: November 15, 2023 > "My general user experience is very good." ### Gallery tab Ease of use: 4.7 out of 5 (304 reviews) #### Related review snippet Reviewer: Thomas V. Reviewer details: Financial Services, 1-10 employees Published: November 7, 2024 > "Its GDPR compliance ensures our data's privacy and security, which is crucial for us." ### Integrations tab Superchat connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/210968/Superchat/#integrations) #### Most popular integrations - WhatsApp: 4.4 rating - Gmail: 4.8 rating - HubSpot Marketing Hub: 4.5 rating - Instagram: 4.7 rating - Zapier: 4.5 rating - Microsoft Outlook: 4.0 rating - HubSpot Sales Hub: 4.5 rating - HubSpot Service Hub: 4.4 rating - HubSpot Content Hub: 4.6 rating --- ## XM for Customer Experience Rating: 4.6 out of 5 (255 reviews) Profile: [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1500.00 Pricing details: Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Response Management: Available - Review Request: Available - Negative Feedback Management: Available - Reporting/Analytics: Available - Customer Experience Management: Available - Social Media Integration: Available - Sentiment Analysis: Available - Engagement Tracking: Available - Keyword Tracking: Available - SEO Management: Not available - Multi-Channel Distribution: Available - Template Management: Not available ### Gallery tab Ease of use: 4.4 out of 5 (255 reviews) #### Related review snippet Reviewer: Mike A. Reviewer details: Telecommunications, 201-500 employees Published: October 3, 2025 > "Very helpful for gathering opinions and reviews of internal processes and company updates." ### Integrations tab XM for Customer Experience connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/152924/Customer-Frontlines/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Jira: 4.4 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Marketo Engage: 4.3 rating - ServiceNow: 4.5 rating - Grade.us: 4.8 rating - Adobe Analytics: 4.5 rating --- ## Referrizer Rating: 4.8 out of 5 (197 reviews) Profile: [Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Automated system to empower local businesses by generating new customers using referral marketing. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Monitoring: 4.6 rating ### Gallery tab Ease of use: 4.7 out of 5 (197 reviews) #### Related review snippet Reviewer: Ian B. Reviewer details: Logistics and Supply Chain, 11-50 employees Published: June 3, 2026 > "They work with my team when needed and give us great advice." ### Integrations tab Referrizer connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/144990/Referral-Marketing-Automation/#integrations) #### Most popular integrations - Google Sheets: 4.7 rating - Wix: 4.4 rating - Acuity Scheduling: 4.8 rating - Calendly: 5.0 rating - Squarespace: 5.0 rating - Zapier: 4.7 rating - Typeform: 4.7 rating - Google Contacts: 4.7 rating - ClickFunnels: 4.5 rating --- ## rater8 Rating: 5.0 out of 5 (183 reviews) Profile: [rater8](https://www.capterra.com/p/177794/rater8/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Effortlessly build 5-star patient reviews with rater8, healthcare's top-rated reputation management solution. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $109.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Review Monitoring: 4.9 rating - Response Management: 4.9 rating - Reporting/Analytics: 4.9 rating - Customer Experience Management: 5.0 rating #### Lowest rated features - Negative Feedback Management: 4.8 rating - Search/Filter: 4.9 rating - Review Request: 4.9 rating - Sentiment Analysis: 5.0 rating #### Feature-related review snippet Reviewer: Olivia S. Reviewer details: Hospital & Health Care, 201-500 employees Published: January 23, 2026 > "Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire experience seamless." ### Gallery tab Ease of use: 4.9 out of 5 (183 reviews) #### Related review snippet Reviewer: Kaitlyn L. Reviewer details: Medical Practice, 11-50 employees Published: April 17, 2025 > "Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to analyze the data from reviews and Google profiles." ### Integrations tab rater8 connects with 39+ software tools. [See all integrations](https://www.capterra.com/p/177794/rater8/#integrations) #### Most popular integrations - AdvancedMD EHR: 3.6 rating - eClinicalWorks: 3.3 rating - vcita: 4.4 rating - ECLIPSE: 4.5 rating - CareCloud: 3.6 rating - Azalea Health: 4.1 rating #### Integrations-related review snippet Reviewer: Lora J. Reviewer details: Medical Practice, 51-200 employees Published: January 10, 2022 > "I like that it integrates with our company website and can with Google. " --- ## Experience.com Rating: 4.7 out of 5 (89 reviews) Profile: [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Experience.con: Enhance CX, EX, & Reputation with AI-driven XMP for data-driven growth. Elevate your business! #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Monitoring: 4.8 rating - Social Media Integration: 4.5 rating - Reporting/Analytics: 4.5 rating - Engagement Tracking: 4.8 rating #### Lowest rated features - Negative Feedback Management: 4.3 rating - Response Management: 4.3 rating - Alerts/Notifications: 4.4 rating - Sentiment Analysis: 4.5 rating #### Feature-related review snippet Reviewer: Lily F. Reviewer details: Real Estate, 51-200 employees Published: February 11, 2025 > "They have a great support system and their page is easy to navigate." ### Gallery tab Ease of use: 4.8 out of 5 (89 reviews) #### Related review snippet Reviewer: Nikki A. Reviewer details: Real Estate, 1-10 employees Published: March 13, 2025 > "The AI-generated responses save time and help share feedback with new clients, enhancing our marketing efforts and customer engagement." ### Integrations tab Experience.com connects with 18+ software tools. [See all integrations](https://www.capterra.com/p/178112/SocialSurvey/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.5 rating - monday.com AI Work Platform: 4.6 rating - Smartsheet: 4.5 rating - Tableau: 5.0 rating - WooCommerce: 4.5 rating #### Integrations-related review snippet Reviewer: Chet D. Reviewer details: Financial Services, 51-200 employees Published: March 13, 2025 > "I like that there is a single source, comprehensive cross-section of Client Reviews." --- ## SmartCustomer Rating: 4.4 out of 5 (65 reviews) Profile: [SmartCustomer](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The customer reviews platform where millions of buyers and businesses worldwide come together. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Highest rated features - Review Monitoring: 5.0 rating - Customer Experience Management: 5.0 rating - Response Management: 5.0 rating - Review Request: 5.0 rating #### Lowest rated features - Negative Feedback Management: 5.0 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Jenna A. Reviewer details: Arts and Crafts, 1-10 employees Published: February 12, 2026 > "The dashboard interface is clean and easy to navigate initially." ### Gallery tab Ease of use: 4.5 out of 5 (65 reviews) #### Related review snippet Reviewer: Jenna A. Reviewer details: Arts and Crafts, 1-10 employees Published: February 12, 2026 > "The dashboard interface is clean and easy to navigate initially." ### Integrations tab SmartCustomer connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Instagram: 4.7 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - QuickBooks Online Advanced: 4.4 rating - Adobe Commerce: 4.3 rating - BigCommerce: 4.4 rating --- ## pulseM Rating: 4.5 out of 5 (64 reviews) Profile: [pulseM](https://www.capterra.com/p/235266/pulseM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? pulseM automate review generation and online reputation management for home services businesses. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Monitoring: 4.8 rating - Reporting/Analytics: 4.5 rating - Review Request: 4.9 rating - Negative Feedback Management: 4.8 rating #### Lowest rated features - Customizable Reports: 1.0 rating - Third-Party Integrations: 4.0 rating - Customer Experience Management: 4.3 rating - Sentiment Analysis: 4.7 rating ### Gallery tab Ease of use: 4.6 out of 5 (64 reviews) #### Related review snippet Reviewer: Chance B. Reviewer details: Construction, 201-500 employees Published: September 28, 2021 > "The ability to curtail negative reviews and the ability to make corrective action if a customer was not pleased with our service has been of the single greatest tools in my arsenal as an operations manager to help with client retention." ### Integrations tab pulseM connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/235266/pulseM/#integrations) #### Most popular integrations - Housecall Pro: 4.7 rating - AccuLynx: 5.0 rating - JobNimbus: 5.0 rating - ServiceTitan: 4.8 rating - FieldEdge: 4.2 rating - SuccessWare: 4.0 rating #### Integrations-related review snippet Reviewer: Renee A. Reviewer details: Construction, 1-10 employees Published: September 22, 2021 > "From sign up to onboarding to questions to integration, it has been simple & easy" --- ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (62) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot AI/Machine Learning Automated Responses Competitive Analysis Customer Experience Management Engagement Tracking Generative AI Hashtag Tracking Keyword Tracking Multi-Channel Distribution Negative Feedback Management Reporting/Analytics Response Management Review Request Review Sharing Sentiment Analysis SEO Management Social Media Integration Template Management White Label Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Review Management Software](https://www.capterra.com/review-management-software/)[Social Media Monitoring Software](https://www.capterra.com/social-media-monitoring-software/)[Public Relations Software](https://www.capterra.com/public-relations-software/)[Social Media Analytics Tools Software](https://www.capterra.com/social-media-analytics-tools-software/)[Social Listening Tools Software](https://www.capterra.com/social-listening-tools-software/)[Customer Loyalty Software](https://www.capterra.com/customer-loyalty-software/)[Social Media Marketing Software](https://www.capterra.com/social-media-marketing-software/)[Influencer Marketing Software](https://www.capterra.com/influencer-marketing-software/)