--- title: "Best Reputation Management Software for Small Businesses 2026 | Capterra" description: "Find and compare the 2026 best Reputation Management software for small businesses, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/reputation-management-software/s/small-businesses/" page_type: "subcategory" language: "en" --- # Best Reputation Management Software for small business Written by Andrew Blair Andrew is an analyst with over 4 years in CRM, marketing, and customer support software, plus AI. His insights draw on 150,000+ verified Capterra reviews and nearly 3,000 buyer interactions. [See full bio and all articles](https://www.capterra.com/resources/author/andrew-blair/). ## Top 10 products for small businesses, ranked by reviewer ratings For this Capterra list, I looked at Reputation Management tools listed for small businesses. After applying a 4.0/5 category-rating floor and a minimum of 25 category reviews, I selected 10 products and accounted for review volume in their order. rater8 ranks first, with a 5.0/5 Reputation Management rating from 138 category reviews; Quality of Support scores 5.0/5. For a small team comparing software, I'd start with these 10 and build a shortlist around your needs. ### Ranked small business Reputation Management products | Rank | Product | Overall rating | Category rating | Key attribute | Starting price | Key features | | --- | --- | --- | --- | --- | --- | --- | | 1 | [rater8](https://www.capterra.com/p/177794/rater8/) | 5.0 out of 5 (184 reviews) | 5.0 out of 5 (138 category reviews) | Highly rated for Quality of Support | $89.00 Per User, Per Month | Included: Customer Experience Management, Negative Feedback Management, Reporting/Analytics, Response Management, Review Request, Sentiment Analysis, Social Media Integration; Not included: Engagement Tracking, Keyword Tracking | | 2 | [Feed It Back](https://www.capterra.com/p/213501/Feed-It-Back/) | 4.9 out of 5 (81 reviews) | 4.9 out of 5 (63 category reviews) | Highly rated for Quality of Support | Contact vendor | Included: Customer Experience Management, Engagement Tracking, Reporting/Analytics, Response Management, Review Request, Sentiment Analysis, Social Media Integration; Not included: Keyword Tracking, Negative Feedback Management | | 3 | [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) | 4.9 out of 5 (60 reviews) | 5.0 out of 5 (31 category reviews) | Highly rated for Ease of Setup | $63.00 Per User, Per Month | Included: Customer Experience Management, Engagement Tracking, Keyword Tracking, Negative Feedback Management, Reporting/Analytics, Response Management, Review Request, Sentiment Analysis, Social Media Integration | | 4 | [TrueReview](https://www.capterra.com/p/210085/TrueReview/) | 5.0 out of 5 (156 reviews) | 4.9 out of 5 (40 category reviews) | Highly rated for Ease of Use | $49.00 Flat Rate, Per Month | Included: Customer Experience Management, Engagement Tracking, Keyword Tracking, Negative Feedback Management, Reporting/Analytics, Response Management, Review Request, Sentiment Analysis, Social Media Integration | | 5 | [Cinquo](https://www.capterra.com/p/265046/Localboss/) | 4.9 out of 5 (40 reviews) | 4.9 out of 5 (29 category reviews) | Highly rated for Ease of Use | $5.99 Flat Rate, Per Month | Included: Negative Feedback Management, Reporting/Analytics, Response Management, Review Request, Social Media Integration; Not included: Customer Experience Management, Engagement Tracking, Keyword Tracking, Sentiment Analysis | | 6 | [SocialClimb](https://www.capterra.com/p/178279/SocialClimb/) | 4.8 out of 5 (67 reviews) | 4.8 out of 5 (37 category reviews) | Highly rated for Quality of Support | $400.00 Per Month | Included: Customer Experience Management, Engagement Tracking, Keyword Tracking, Negative Feedback Management, Reporting/Analytics, Response Management, Review Request, Sentiment Analysis, Social Media Integration | | 7 | [Reputation](https://www.capterra.com/p/167624/Reputation-com/) | 4.4 out of 5 (184 reviews) | 4.7 out of 5 (38 category reviews) | Highly rated for Functionality | Contact vendor | Included: Customer Experience Management, Engagement Tracking, Keyword Tracking, Negative Feedback Management, Reporting/Analytics, Response Management, Review Request, Sentiment Analysis, Social Media Integration | | 8 | [GiveMe5.ai](https://www.capterra.com/p/207396/GiveMe5-ai/) | 4.7 out of 5 (86 reviews) | 4.7 out of 5 (32 category reviews) | Highly rated for Ease of Use | $79.00 Flat Rate, Per Month | Included: Customer Experience Management, Engagement Tracking, Keyword Tracking, Negative Feedback Management, Reporting/Analytics, Response Management, Review Request, Sentiment Analysis, Social Media Integration | | 9 | [Brand24](https://www.capterra.com/p/149054/Brand24/) | 4.7 out of 5 (257 reviews) | 4.6 out of 5 (36 category reviews) | Highly rated for Ease of Use | $199.00 Flat Rate, Per Month | Included: Customer Experience Management, Engagement Tracking, Keyword Tracking, Reporting/Analytics, Response Management, Sentiment Analysis, Social Media Integration; Not included: Negative Feedback Management, Review Request | | 10 | [Vendasta](https://www.capterra.com/p/168614/Vendasta-Platform/) | 4.5 out of 5 (193 reviews) | 4.5 out of 5 (25 category reviews) | Highly rated for Quality of Support | $99.00 Other, Per Month | Included: Engagement Tracking, Keyword Tracking, Negative Feedback Management, Reporting/Analytics, Response Management, Review Request, Sentiment Analysis, Social Media Integration; Not included: Customer Experience Management | Category rating: Rating from reviewers who used each product as Reputation Management software, with the number of those reviews. Products are ranked by this rating, adjusted for how many reviews support it. For the complete directory, see [the full product list](#full-product-list). --- ## See top 10 product details ### 1. [rater8](https://www.capterra.com/p/177794/rater8/) Overall rating: 5.0 out of 5 (184 reviews) Category rating: 5.0 out of 5 (138 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $89.00 Per User, Per Month Free trial: Not available Free version: Available #### Features reviewers most value - Customer Experience Management: Included - Engagement Tracking: Not included - Keyword Tracking: Not included - Negative Feedback Management: Included - Reporting/Analytics: Included - Response Management: Included - Review Request: Included - Sentiment Analysis: Included - Social Media Integration: Included --- ### 2. [Feed It Back](https://www.capterra.com/p/213501/Feed-It-Back/) Overall rating: 4.9 out of 5 (81 reviews) Category rating: 4.9 out of 5 (63 category reviews) Key attribute: Highly rated for Quality of Support Starting price: Contact vendor Free trial: Not available Free version: Not available #### Features reviewers most value - Customer Experience Management: Included - Engagement Tracking: Included - Keyword Tracking: Not included - Negative Feedback Management: Not included - Reporting/Analytics: Included - Response Management: Included - Review Request: Included - Sentiment Analysis: Included - Social Media Integration: Included --- ### 3. [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) Overall rating: 4.9 out of 5 (60 reviews) Category rating: 5.0 out of 5 (31 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: $63.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Customer Experience Management: Included - Engagement Tracking: Included - Keyword Tracking: Included - Negative Feedback Management: Included - Reporting/Analytics: Included - Response Management: Included - Review Request: Included - Sentiment Analysis: Included - Social Media Integration: Included --- ### 4. [TrueReview](https://www.capterra.com/p/210085/TrueReview/) Overall rating: 5.0 out of 5 (156 reviews) Category rating: 4.9 out of 5 (40 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $49.00 Flat Rate, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Customer Experience Management: Included - Engagement Tracking: Included - Keyword Tracking: Included - Negative Feedback Management: Included - Reporting/Analytics: Included - Response Management: Included - Review Request: Included - Sentiment Analysis: Included - Social Media Integration: Included --- ### 5. [Cinquo](https://www.capterra.com/p/265046/Localboss/) Overall rating: 4.9 out of 5 (40 reviews) Category rating: 4.9 out of 5 (29 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $5.99 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Customer Experience Management: Not included - Engagement Tracking: Not included - Keyword Tracking: Not included - Negative Feedback Management: Included - Reporting/Analytics: Included - Response Management: Included - Review Request: Included - Sentiment Analysis: Not included - Social Media Integration: Included --- ### 6. [SocialClimb](https://www.capterra.com/p/178279/SocialClimb/) Overall rating: 4.8 out of 5 (67 reviews) Category rating: 4.8 out of 5 (37 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $400.00 Per Month Free trial: Not available Free version: Not available #### Features reviewers most value - Customer Experience Management: Included - Engagement Tracking: Included - Keyword Tracking: Included - Negative Feedback Management: Included - Reporting/Analytics: Included - Response Management: Included - Review Request: Included - Sentiment Analysis: Included - Social Media Integration: Included --- ### 7. [Reputation](https://www.capterra.com/p/167624/Reputation-com/) Overall rating: 4.4 out of 5 (184 reviews) Category rating: 4.7 out of 5 (38 category reviews) Key attribute: Highly rated for Functionality Starting price: Contact vendor Free trial: Not available Free version: Not available #### Features reviewers most value - Customer Experience Management: Included - Engagement Tracking: Included - Keyword Tracking: Included - Negative Feedback Management: Included - Reporting/Analytics: Included - Response Management: Included - Review Request: Included - Sentiment Analysis: Included - Social Media Integration: Included --- ### 8. [GiveMe5.ai](https://www.capterra.com/p/207396/GiveMe5-ai/) Overall rating: 4.7 out of 5 (86 reviews) Category rating: 4.7 out of 5 (32 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $79.00 Flat Rate, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Customer Experience Management: Included - Engagement Tracking: Included - Keyword Tracking: Included - Negative Feedback Management: Included - Reporting/Analytics: Included - Response Management: Included - Review Request: Included - Sentiment Analysis: Included - Social Media Integration: Included --- ### 9. [Brand24](https://www.capterra.com/p/149054/Brand24/) Overall rating: 4.7 out of 5 (257 reviews) Category rating: 4.6 out of 5 (36 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $199.00 Flat Rate, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Customer Experience Management: Included - Engagement Tracking: Included - Keyword Tracking: Included - Negative Feedback Management: Not included - Reporting/Analytics: Included - Response Management: Included - Review Request: Not included - Sentiment Analysis: Included - Social Media Integration: Included --- ### 10. [Vendasta](https://www.capterra.com/p/168614/Vendasta-Platform/) Overall rating: 4.5 out of 5 (193 reviews) Category rating: 4.5 out of 5 (25 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $99.00 Other, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Customer Experience Management: Not included - Engagement Tracking: Included - Keyword Tracking: Included - Negative Feedback Management: Included - Reporting/Analytics: Included - Response Management: Included - Review Request: Included - Sentiment Analysis: Included - Social Media Integration: Included --- ## All reputation management software for small businesses [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Capterra Shortlist](https://www.capterra.com/reputation-management-software/shortlist/) Birdeye is an all-in-one AI-enabled Online Reputation Management Experience Marketing platform for multi-location businesses.  [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reputation Management features reviewers most value Customer Experience Management Engagement Tracking Keyword Tracking Negative Feedback Management Reporting/Analytics Response Management Review Request Sentiment Analysis Social Media Integration 85% recommend this product [3.3 (10)](https://www.capterra.com/p/93547/Agility-PR-Solutions/reviews/) Your reputation is the currency you trade on. Monitor topics wherever you need with broad content coverage of online, print, broadcast  [Learn more about Agility PR Solutions](https://www.capterra.com/p/93547/Agility-PR-Solutions/) Reputation Management features reviewers most value Customer Experience Management Engagement Tracking Keyword Tracking Negative Feedback Management Reporting/Analytics Response Management Review Request Sentiment Analysis Social Media Integration [4.2 (255)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Understand your customers, your brand, and your market with Brandwatch’s advanced Consumer Intelligence platform. [Learn more about Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) Reputation Management features reviewers most value Customer Experience Management Engagement Tracking Keyword Tracking Negative Feedback Management Reporting/Analytics Response Management Review Request Sentiment Analysis Social Media Integration [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) ReviewInc's online reputation management and customer experience software drives reviews, reputation, and local search rankings. [Learn more about ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Reputation Management features reviewers most value Customer Experience Management Engagement Tracking Keyword Tracking Negative Feedback Management Reporting/Analytics Response Management Review Request Sentiment Analysis Social Media Integration [4.6 (37)](https://www.capterra.com/p/171738/uberall/reviews/) Take control of your online reputation and ratings, so your business is the top choice for both search engines and prospective customer [Learn more about Uberall](https://www.capterra.com/p/171738/uberall/) Reputation Management features reviewers most value Customer Experience Management Engagement Tracking Keyword Tracking Negative Feedback Management Reporting/Analytics Response Management Review Request Sentiment Analysis Social Media Integration [## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) A customer review management tool that brings businesses and consumers together through reviews. [Learn more about Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reputation Management features reviewers most value Customer Experience Management Engagement Tracking Keyword Tracking Negative Feedback Management Reporting/Analytics Response Management Review Request Sentiment Analysis Social Media Integration [## Text Request](https://www.capterra.com/p/167015/Text-Request/) [4.6 (1193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Gain a competitive edge with Text Request’s SMS API, SMS marketing, appointment scheduling tools, and white-glove 10DLC registration. [Learn more about Text Request](https://www.capterra.com/p/167015/Text-Request/) Reputation Management features reviewers most value Customer Experience Management Engagement Tracking Keyword Tracking Negative Feedback Management Reporting/Analytics Response Management Review Request Sentiment Analysis Social Media Integration [## Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) [4.5 (1160)](https://www.capterra.com/p/148516/Marketing-360/reviews/) [Capterra Shortlist](https://www.capterra.com/reputation-management-software/shortlist/) Create a Free Account today. Manage, monitor, and get alerts for your business reviews. [Learn more about Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) Reputation Management features reviewers most value Customer Experience Management Engagement Tracking Keyword Tracking Negative Feedback Management Reporting/Analytics Response Management Review Request Sentiment Analysis Social Media Integration 82% recommend this product [## Agorapulse](https://www.capterra.com/p/123971/Agorapulse/) [4.6 (713)](https://www.capterra.com/p/123971/Agorapulse/reviews/) Complete social media management tool for agencies and teams of all sizes. Read why Capterra reviewers love Agorapulse. [Learn more about Agorapulse](https://www.capterra.com/p/123971/Agorapulse/) Reputation Management features reviewers most value Customer Experience Management Engagement Tracking Keyword Tracking Negative Feedback Management Reporting/Analytics Response Management Review Request Sentiment Analysis Social Media Integration [## Weave](https://www.capterra.com/p/141842/Weave/) [4.4 (708)](https://www.capterra.com/p/141842/Weave/reviews/) [Capterra Shortlist](https://www.capterra.com/reputation-management-software/shortlist/) Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. [Learn more about Weave](https://www.capterra.com/p/141842/Weave/) Reputation Management features reviewers most value Customer Experience Management Engagement Tracking Keyword Tracking Negative Feedback Management Reporting/Analytics Response Management Review Request Sentiment Analysis Social Media Integration ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (394) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot AI/Machine Learning Automated Responses Competitive Analysis Customer Experience Management Engagement Tracking Generative AI Hashtag Tracking Keyword Tracking Multi-Channel Distribution Negative Feedback Management Reporting/Analytics Response Management Review Request Review Sharing Sentiment Analysis SEO Management Social Media Integration Template Management White Label Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Review Management Software](https://www.capterra.com/review-management-software/)[Social Media Monitoring Software](https://www.capterra.com/social-media-monitoring-software/)[Public Relations Software](https://www.capterra.com/public-relations-software/)[Social Media Analytics Tools Software](https://www.capterra.com/social-media-analytics-tools-software/)[Social Listening Tools Software](https://www.capterra.com/social-listening-tools-software/)[Customer Loyalty Software](https://www.capterra.com/customer-loyalty-software/)[Social Media Marketing Software](https://www.capterra.com/social-media-marketing-software/)[Influencer Marketing Software](https://www.capterra.com/influencer-marketing-software/) I'm looking for Reputation Management Software that is: [Free](https://www.capterra.com/reputation-management-software/s/free/) How to choose the right Reputation Management Software? [Read our Buyer's Guide](https://www.capterra.com/reputation-management-software/#buyers-guide-content)