# Ankita Singh | Capterra

> Content Writer at Capterra, sharing insights about customer experience, CRM, and project management. MA in English from the University of Delhi, India. Aspiring to be the world’s best pasta chef. Work cited in publications such as Getfullyfunded and Proofhub. I love storytelling, socializing, and traveling.

Source: https://www.capterra.com/resources/author/ankita-singh

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# /Articles by Ankita Singh

Ankita Singh

Content Writer at Capterra, sharing insights about customer experience, CRM, and project management. MA in English from the University of Delhi, India. Aspiring to be the world’s best pasta chef. Work cited in publications such as Getfullyfunded and Proofhub. I love storytelling, socializing, and traveling.

[Cross-Functional Communication Best Practices to Boost Collaboration

Published February 25, 2021

The other day, I had an argument with my flatmate. We were over-worked and blamed each other for not sharing responsibilities in the house. Neither of us kept our egos in check or cared to fix the problem. We simply stopped communicating.](https://www.capterra.com/resources/cross-functional-communication-best-practices-to-boost-collaboration/)[4 Best Customer Service Skills You Can't Ignore

Published January 21, 2021

Customers, these days, have high service expectations. They don’t just want solutions to their issues—they also expect to be treated in a friendly way. That means your customer service reps must have good soft skills as well as up-to-date product knowledge.](https://www.capterra.com/resources/best-customer-service-skills-you-cant-ignore/)[What is VDI Software? And Why Should You Use It?

Published October 21, 2020

While remote working might mean reduced stress in some ways for employees, it can add to your stress as a business. Remote work brings concerns about employee productivity, having the right digital tools to complete tasks, and security (especially if any of your employees work on their personal devices).](https://www.capterra.com/resources/what-is-vdi-software/)[5 Top-Rated Small-Business Phone System Options

Published September 1, 2020

For a small business like yours, every customer call is important, but you’re no longer stuck with those old, bulky land phones that wouldn’t let you step away from your desk. You can now use advanced phone systems that allow you to make and receive calls from anywhere, even on your cellphone.](https://www.capterra.com/resources/small-business-phone-system-options/)[5 Best Eventbrite Alternatives for Your Business

Published January 7, 2020

Eventbrite is a cloud-based event management and ticketing software that allows users to perform functions such as: Despite providing a wide range of features, Eventbrite may not be suitable for all businesses. So, it's important that buyers explore Eventbrite alternatives that can help them handle their unique event management and ticketing requirements.](https://www.capterra.com/resources/eventbrite-alternatives/)[5 Best Online Project Management Courses for Accidental Project Managers

Published September 20, 2019

Project management certification is a popular certification suitable for experienced, new, and aspiring project managers. Professionals can choose a suitable level of certification depending on their experience, skill set, and the time they have at hand.](https://www.capterra.com/resources/the-5-best-online-project-management-courses/)