# Cathy Reisenwitz | Capterra

> Cathy Reisenwitz is a former Capterra analyst.

Source: https://www.capterra.com/resources/author/creisenwitz

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# /Articles by Cathy Reisenwitz

Cathy Reisenwitz

Cathy Reisenwitz is a former Capterra analyst.

[4 Best Free Surgery Simulators for Medical Professionals

Published September 18, 2019

No one wants their surgeon to learn on them. In the past, surgeons practiced on animals and fruit: “As recently as five to 10 years ago, we bought chicken feet from grocers in Chinatown markets and had our residents practice techniques of tendon repair by suturing chicken flexor tendons," says Dr. Donald Bae, an orthopedic surgeon at Boston Children's Hospital.](https://www.capterra.com/resources/the-top-free-surgery-simulators-for-medical-professionals/)[Free Legal Advice: 5 Best Sites That Are Actually Free

Published September 17, 2019

So often, Googling “free X” gets you not-free results. Free legal advice is no exception. According to Moz, the first result in Google for “free legal advice” is FreeAdvice.com. Despite the name, to get an answer the site makes you go through four doorway pages. Then, right before you supposedly get an answer, you’re asked to give them your… credit card.](https://www.capterra.com/resources/free-legal-advice-easy-to-use-sites-that-are-actually-free/)[Celebrate Small Wins to Prevent Sales Burnout

Published August 3, 2018

In a recent DePaul University survey, sales organizations reported that the average instance of employee turnover costs their company $97,690. A lot of factors contribute to turnover, of course, but in the sales world burnout—in particular—is a huge contributor.](https://www.capterra.com/resources/celebrate-wins-prevent-sales-burnout/)[Building a Customer Service Culture: Tips From Pros Who've Done It

Published July 31, 2018

Customer service, according to Shep Hyken, is not a department. Hyken is a customer service and experience expert and is behind one of our 21 can't-miss customer service Twitter accounts.](https://www.capterra.com/resources/building-customer-service-culture/)[What Good Customer Service Skills Does Your Team Need to Develop?

Published July 24, 2018

As a customer service manager, you've likely asked yourself what the essential skills for customer service are and whether they truly can be taught. The answer to the latter question is an unequivocal "yes."](https://www.capterra.com/resources/good-customer-service-skills/)[The CRM Definition: It's Different for Small Businesses

Published June 22, 2018

Customer relationship management (CRM) software was once seen as a luxury reserved for enterprise companies with massive budgets. It made sense that CRMs began at the enterprise level, since automation is a more urgent need for enterprise companies (according to ResellerClub writer Sanchita Harlalka).](https://www.capterra.com/resources/small-business-crm-definition/)[5 Inbound Call Center Software KPIs You Should Be Tracking

Published June 22, 2018

Getting quantitative feedback on your inbound call center management strategies isn't difficult. It's easy to track things such as call volume and average call length, especially with the right call center software.](https://www.capterra.com/resources/inbound-call-center-kpis-to-track/)[3 Call Center Trends You Can't Afford to Sleep On

Published June 15, 2018

"Trend" can have a positive or negative connotation. Some trends are fads, like blazers with massive shoulder pads or cell phone belt clips. On the other hand, trends can be lasting landscape changes. Some trends—that supercomputer in your pocket, for example—are thankfully here to stay, at least until a newer, better version comes along.](https://www.capterra.com/resources/call-center-trends/)[3 Great Call Center Apps to Help You Manage Operations on the Go

Published June 4, 2018

Running a call center is no easy task. Between keeping operational costs low, hiring and retaining star reps, and hitting your KPI goals, you need all the help you can get.](https://www.capterra.com/resources/call-center-apps-to-manage-operations/)[3 Feature-Rich, Affordable VICIdial Alternatives for Call Center Success

Published May 18, 2018

These days, call centers heavily rely on call center software, which reduces cumbersome, manual tasks associated with placing and receiving customer service and sales calls.](https://www.capterra.com/resources/affordable-vicidial-alternatives/)

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