# Dan Gingiss | Capterra

> Dan Gingiss is an international keynote speaker and coach. His 20-year professional career has included leadership positions at McDonald’s, Discover, and Humana. He is the author of two books, The Experience Maker and Winning at Social Customer Care, and co-hosts the award-winning Experience This! podcast.

Source: https://www.capterra.com/resources/author/dan-gingiss

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# /Articles by Dan Gingiss

Dan Gingiss

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Dan Gingiss is an international keynote speaker and coach. His 20-year professional career has included leadership positions at McDonald’s, Discover, and Humana. He is the author of two books, _The Experience Maker_ and _Winning at Social Customer Care_, and co-hosts the award-winning _Experience This!_ podcast.

[CX Influencer Shares Tips for How To Build Customer Loyalty Today

Published May 15, 2023

Never underestimate customer loyalty. Certainly, there are those customers who are so demanding or challenging that the cost of keeping them outweighs what they put into the company coffers, but those are rare.](https://www.capterra.com/resources/expert-advice-for-attentive-customer-service-experiences/)[CX Leader on How To Create Loyal Customers And Gain New Ones

Published March 2, 2023

The equation is simple: To grow your business, you need to keep current customers while also adding to your customer base. Working against that, though, is the “leaky bucket theory.”](https://www.capterra.com/resources/expert-advice-for-your-customer-experience-strategy/)