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Dennis Wakabayashi

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Dennis Wakabayashi, a global expert in Customer Experience (CX), has empowered leading consumer and B2B brands with his innovative CX strategies, social media, and digital marketing expertise. His business, TEAM Wakabayashi, helps businesses maximize their digital impact and create genuine, long-lasting relationships with their customers. Dennis has done customer experience for FedEx, Wells Fargo, McDonald's, and several other fortune 500 and 100 brands.

CX Expert Breaks Down Touchpoints in Every Customer Journey

Published April 28, 2023

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Can small and midsize businesses (SMBs) really deliver a customer experience (CX) that matches the sophistication and prowess of their Fortune 500 counterparts? We spoke with Dennis Wakabayashi, a global expert in CX to find out.