# Katy Dormer | Capterra

> Katy leads Desk.com’s marketing organization and is responsible for driving market leadership, awareness, demand generation, strategic events and communications. Katy is a movie buff, with a particular affection for The Godfather. She believes there's a lot to learn about how to treat - and not treat - your customers from mafia movies.

Source: https://www.capterra.com/resources/author/kdormer

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# /Articles by Katy Dormer

Katy Dormer

Katy leads Desk.com’s marketing organization and is responsible for driving market leadership, awareness, demand generation, strategic events and communications. Katy is a movie buff, with a particular affection for The Godfather. She believes there's a lot to learn about how to treat - and not treat - your customers from mafia movies.

[6 Steps to Build an Amazing Self-Service Support Site

Published March 11, 2016

It’s no secret that today’s uber-connected customers like to find their own answers — on their own timeframe — and most would rather find solutions on a self-service portal than make a telephone call. In fact, 67% of consumers prefer self-service over speaking to a company representative.](https://www.capterra.com/resources/6-steps-to-build-an-amazing-self-service-support-site/)