Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
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Laura Burgess is a content analyst at Capterra with more than a decade of journalism experience and particular knowledge of human resources-related topics.
Laura’s research and analysis is informed by more than 350,000 authentic user reviews on Capterra and over 60,000 interactions between Capterra software advisors and software buyers. Laura also regularly analyzes market sentiment by conducting surveys of business leaders in the HR, sales, and construction tech spaces so she can provide the most up-to-date and helpful information to small and midsize businesses purchasing software or services.
She has written for various industries on technology trends. Laura's research has been featured in Australian publications such as ABC News, HR Leader, Inside Retail, Dynamic Business, Retail Biz, and Technology Decisions. She has also appeared in various news segments on Ticker News, Channel 9 News, and SBS Mandarin, quoting her research.
When Laura isn't helping small and midsize businesses with insight on tech trends, she enjoys traveling and seeing her favorite music artists live.
