# Lauren Maffeo | Capterra

> Lauren Maffeo leads business intelligence research at Capterra, which matches software shoppers with the right tools and technologies to grow their businesses. As an analyst, Lauren’s areas of interest include speech and natural language tools, data mining techniques, predictive analytics, and building a business case for data science. She has presented her research on bias in AI at Princeton and Columbia Universities, Twitter’s San Francisco headquarters, and Google DevFest DC, among others. She is also a member of the Association for Computing Machinery’s Distinguished Speakers Program.

Source: https://www.capterra.com/resources/author/lmaffeo

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# /Articles by Lauren Maffeo

Lauren Maffeo

Lauren Maffeo leads business intelligence research at Capterra, which matches software shoppers with the right tools and technologies to grow their businesses. As an analyst, Lauren’s areas of interest include speech and natural language tools, data mining techniques, predictive analytics, and building a business case for data science. She has presented her research on bias in AI at Princeton and Columbia Universities, Twitter’s San Francisco headquarters, and Google DevFest DC, among others. She is also a member of the Association for Computing Machinery’s Distinguished Speakers Program.

[The State of Cashless Payments Among US Small Businesses

Published June 16, 2020

Cashless payments have been gaining traction in the U.S. for years. A GetApp survey published last December found that 24% of small business leaders surveyed used Venmo to process customer payments. That same quarter, Mastercard shared that 30% of all global card purchases were contactless.](https://www.capterra.com/resources/cashless-payments-among-small-businesses/)[4 Ways to Improve Communication With Your Remote Teams

Published March 23, 2020

Research from Gallup found that 51% of employees would switch companies to work for one with more flexible work arrangements and that the most engaged employees spend 60 to 80% of their time working remotely (an increase from 20% in 2012).](https://www.capterra.com/resources/improve-communication-with-your-remote-teams/)[Which Disruptive Technologies of the Future Should Your Small Business Adopt?

Published November 20, 2018

Small businesses with 100 or fewer employees make up 99.7% of all U.S. businesses. If that number sounds too big to be true, consider this: More small businesses are opening than closing for the first time in decades.](https://www.capterra.com/resources/small-business-disruptive-technologies-of-the-future/)