--- title: "Rakshat Chhokar | Capterra" description: "Experience I am a Research Specialist at Capterra, where I have been crafting strategic content to empower B2B leaders in making informed software decisions since May 2022. My primary focus is on analyzing user review data across diverse software categories—including health and medical, sales, and business development—to deliver insights that support confident decision-making. Before joining Capterra, I built a strong foundation in both primary and secondary research. I’ve worked closely with businesses to gather and interpret requirements, including software needs, helping them align technology solutions with their goals. Expertise With over five years of experience, I specialize in crafting content around all the available software categories that educates buyers, fosters client growth, and guides them through their buying journey. At Capterra, I leverage user review data and market insights to produce high-value content aligned with business objectives. I’m particularly passionate about exploring large-scale user data and using technology to generate insights that offer a 360-degree view of the market landscape. Education I hold a Bachelor of Information and Technology from Punjab Technical University. I have also earned certifications in data analytics and marketing tools, which have strengthened my ability to create insightful, data-driven content." source_url: "https://www.capterra.com/resources/author/rakshat-chhokar/" page_type: "author" language: "en" --- # /Articles by Rakshat Chhokar Rakshat Chhokar **Experience** I am a Research Specialist at Capterra, where I have been crafting strategic content to empower B2B leaders in making informed software decisions since May 2022. My primary focus is on analyzing user review data across diverse software categories—including health and medical, sales, and business development—to deliver insights that support confident decision-making. Before joining Capterra, I built a strong foundation in both primary and secondary research. I’ve worked closely with businesses to gather and interpret requirements, including software needs, helping them align technology solutions with their goals. **Expertise** With over five years of experience, I specialize in crafting content around all the available software categories that educates buyers, fosters client growth, and guides them through their buying journey. At Capterra, I leverage user review data and market insights to produce high-value content aligned with business objectives. I’m particularly passionate about exploring large-scale user data and using technology to generate insights that offer a 360-degree view of the market landscape. **Education** I hold a Bachelor of Information and Technology from Punjab Technical University. I have also earned certifications in data analytics and marketing tools, which have strengthened my ability to create insightful, data-driven content. [Applicant Tracking System Pricing in 2026: What Businesses Actually Pay Published August 18, 2026 I evaluated pricing tiers and verified user reviews across the top applicant tracking systems to show what businesses actually pay for an applicant tracking system in 2026. Applicant tracking system pricing varies more than most buyers expect: this guide breaks down the pricing models, compares costs across nine top-rated tools, and flags the hidden fees that quietly stretch a recruiting budget.](https://www.capterra.com/resources/applicant-tracking-system-pricing-2026/)[9 Best Applicant Tracking Systems for Small Business (2026) Published August 14, 2026 To build this list, I analyzed 20,025 verified Capterra reviews across 269 applicant tracking and HR products and applied minimum thresholds for overall rating, ease of use, value for money, and customer support. Products that don't have applicant tracking as a real, reviewer-confirmed use case were excluded. See the methodology at the bottom for specifics on what that ruled out.](https://www.capterra.com/resources/best-applicant-tracking-system/)[What Is Agentic AI for Small Business and How Does It Work? Published August 7, 2026 Agentic AI is software that doesn't just answer questions. It plans and completes multi-step tasks on its own, such as answering customer messages, booking appointments, chasing unpaid invoices, or qualifying leads, with minimal human intervention. For a small business, that means work that used to require constant owner attention can now run in the background, around the clock.](https://www.capterra.com/resources/agentic-ai-for-small-business/)[Chatbot vs. Live Chat Software: Which Do You Actually Need? Published August 6, 2026 If you're comparing chatbot vs. live chat software, you already understand the basic distinction. Live chat puts a human on the other end of the widget. A chatbot answers on its own, instantly, around the clock. Every vendor blog post will tell you that much.](https://www.capterra.com/resources/chatbot-vs-live-chat-software/)[Best Chatbot Software in 2026: Top Tools Ranked by 2,460 Verified User Reviews Published August 5, 2026 Choosing the best chatbot software comes down to one question: will it resolve conversations, or just deflect them? Chatbot software automates conversations with your customers: answering questions, qualifying leads, and resolving support tickets across your website, WhatsApp, and social channels without a human agent typing every reply. You'll also see this category marketed as chatbot platforms, AI chat agents, or conversational AI, which all describe the same core capability: automated, always-on customer conversation.](https://www.capterra.com/resources/best-chatbot-software/)[7 Top-Rated Customer Service Chatbot Platforms Based on 642 Verified User Reviews Published August 4, 2026 In this article, I’ve analyzed seven of the best customer service chatbot software solutions based on 642 verified reviews collected from customer service software users on Capterra. To be included, vendors had to receive at least 20 reviews, maintain an overall user rating of 4.0 or higher, and meet our customer service chatbot software category definition. I also evaluated each platform’s customer support capabilities, automation features, and overall value to help you identify the right solution for your business.](https://www.capterra.com/resources/customer-service-chatbot-platforms/)