# Ravi Verma | Capterra

> Ravi Verma is an experienced support delivery manager with more than 10 years of experience providing thorough and skillful consumer support to enterprise-level internal and external users.

Source: https://www.capterra.com/resources/author/rverma

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# /Articles by Ravi Verma

Ravi Verma

Ravi Verma is an experienced support delivery manager with more than 10 years of experience providing thorough and skillful consumer support to enterprise-level internal and external users.

[The Big Risk With Multi-tiered Technical Support

Published July 9, 2015

Technical support teams today are so evolved, with their tiers, and their specialists. In fact, a multi-tiered support system, instead of one general support group, does provide the best possible service in the most efficient manner.](https://www.capterra.com/resources/the-big-risk-with-multi-tiered-technical-support/)[Paraphrasing: Customer Service Success’ Secret Weapon

Published June 11, 2015

Don’t be this guy: Customer: Hi, I am not able to login to my machine. Engineer: Ok! No problem, I will reset your password. Customer: What! I know my password, I am getting an error.](https://www.capterra.com/resources/paraphrasing-customer-service-success-secret-weapon/)