/ Page 3 - Articles by Shephalii Kapoor

Handling a large number of live chats while ensuring timely responses and maintaining quality customer service requires careful coordination. As a customer service manager, you can enhance your team’s productivity and connectivity with mobile live chat apps, allowing them to serve customers even on the go.

Analyzing geographic or geospatial data can take up a lot of time due to spatial complexity, vast GIS data volume, and variety. Thanks to geographic information system (GIS) solutions that simplify spatial patterns analysis, location mapping, and geographic information visualization. The software’s versatile usability across diverse sectors, such as urban planning, archaeology, real estate, makes it a valuable tool for geospatial analysis.

Video conferencing isn't just another form of communication; it is the most preferred meeting mode in remote and hybrid offices. As connectivity issues and limited accessibility impact employee collaboration and productivity, a video conferencing mobile app can promote engaging interactions sans hassle.

Customer relationship management (CRM) software helps businesses manage and improve their interactions with prospects and customers. The software can be used by various teams, including sales, marketing, and customer service representatives, but the same software features might not be beneficial for all. To best serve your business requirements, it is important to know about the essential CRM software features before investing in one.

Project managers often need more visibility into project progress, task status, and resource allocation. Investing in the right Kanban software can help them visualize the overall workflow on a Kanban board, track dependencies, and prioritize tasks.

Managing tasks and timelines along with interdepartmental and external dependencies can often pose a hurdle in your marketing plans. If you’re a marketing professional struggling to simplify processes, a project management tool can help you.

Encrypting or decrypting large volumes of data can slow down system performance. IT professionals can minimize this impact without exposing their devices to any security risks. If you want optimum protection without sacrificing efficiency, encryption software will serve you right.

With the growing concerns around potential security vulnerabilities during remote desktop access, IT managers need to be extra careful while dealing with sensitive data. Remote desktop software, with robust security features and cross-platform support, can help them prevent security risks and simultaneously address challenges around compatibility and interoperability.

As a sales manager, having customers’ contact details is important if you want to shoot targeted marketing campaigns. But how do you store such a big database of contact information? This is where contact management software comes in.