# 7 Top-Rated Free Field Service Management Software | Capterra > Looking for free field service management software? Check out these top-rated tools users rate the highest. We also share research on benefits and guidance on how to choose. Source: https://www.capterra.com/resources/best-free-field-service-management-software-products --- AdministrativeField Service Management # 7 Top-Rated Free Field Service Management Software Written by: Shephalii Kapoor Shephalii KapoorAuthor Writer Experience I’ve been writing for Capterra since September 2021, providing expert insights to help small businesses find the right software solutions. ... [See bio & all articles](https://www.capterra.com/resources/author/skapoor/) Published May 4, 2021 | Updated on May 22, 2024 12 min read Table of Contents - [1\. BlueFolder](#1-bluefolder) - [2\. Connecteam](#2-connecteam) - [3\. Contractor+](#3-contractor) - [4\. Dynamics 365](#4-dynamics-365) - [5\. GorillaDesk](#5-gorilladesk) - [6\. Housecall Pro](#6-housecall-pro) - [7\. Salesforce Service Cloud](#7-salesforce-service-cloud) - [How much does it cost to upgrade software?](#what-is-the-cost-to-upgrade-from-free-field-service-management-software-to-paid-software) - [Frequently asked questions when selecting free software](#frequently-asked-questions-when-selecting-free-field-service-management-software) For field service businesses, manually assigning jobs to technicians and relying on paper-based work orders is an inefficient way to handle operations. A [field service management tool](https://www.capterra.com/field-service-management-software/) can automate daily tasks such as scheduling technicians and generating work orders, freeing up valuable time for crucial tasks and strategic planning. If you’re new to using the software or on a tight budget, try a free version or trial to evaluate software usability before purchasing a paid plan. To assist your software search, this article highlights, in alphabetical order, seven top-rated free field service management tools based on verified user reviews. **All featured products offer a free trial, a forever free version, or both.** They are categorized into two categories: dedicated field service management tools and other software solutions (workforce management, business management, and customer service solutions) with field service capabilities. Regardless of the category, all products include the core field service software features—i.e., scheduling, dispatch, and work order management. ### What is free software vs. free trial software? Free software is software that users can access without incurring any costs. To meet this criterion, a software solution must grant users free lifetime access to either all or some of its features. On the other hand, a free trial allows users to try out the software with complete or partial feature access for a limited period. Unlike free software, which is free forever, a free trial requires payment after a specific timeframe. _We selected products for this article based on their average ratings between April 2022 and April 2024, which may differ from their current overall average ratings._ ## 1\. [BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) **Free trial period** 15 days  **Free version** Not available BlueFolder is a field service management software platform that offers a free trial. It optimizes work order assignments by identifying technicians closest to a customer site to pick up jobs. This feature is especially useful if your business has teams working from multiple locations. The software also has built-in Google Maps to help technicians reach customer locations on time. **Free trial features****:** - **Customer portal:** Provide customers with a secure login account to access work orders, equipment records, contracts, and shared files. Customers can submit service requests, add comments, and attach files. You can even customize the portal’s access settings. - **Team scheduling:** Identify and assign unassigned work orders to field staff. You can also plan your field service team’s schedule for a day, week, or month.  - **Dispatch notifications:** Send automated email and text notifications to update technicians on new assignments or changes to existing work orders. You can also create custom triggers to send notifications when specific events occur.  **Customer support options:** Phone, email, and knowledge base #### Trial/Free Version - Free Trial - Free Version #### Cost to upgrade $100 per month #### Billing cycle Monthly #### Device Compatibilty ## 2\. [Connecteam](https://www.capterra.com/p/153140/Connecteam/) **Free trial period** 14 days **Free version** Available Connecteam is a workforce management tool offering both a free trial and a free version. Its field service module leverages GPS technology to track technicians’ live locations and identify who is closest to a job site. The tool lets you add contact notes or special instructions to work orders to inform technicians of client preferences or requests. You can also use live chat to communicate directly with your field staff. **Free features****:** - **Schedule templates:** Use customizable templates to create work schedules for individual, daily, or weekly shifts. You can also edit, duplicate, and delete the templates.  - **Scheduling filters:** Filter schedules based on criteria such as location and work order type. You can use filters to check technicians available during a particular time frame, identify unassigned shifts, segment work orders with necessary skills, and more.  - **Recurring tasks:** Create and manage recurring tasks by setting a title, description, and due date. The tasks can be set to repeat on daily, weekly, or monthly, and you can choose to receive notifications for them. **Free trial features****:** - **Automated timesheets:** Allow technicians to log hours into digital timesheets. They can either manually add their work hours or clock in and out via a mobile or on-site kiosk app. - **Quick tasks:** Manage daily, recurring, and overdue tasks. You can view all overdue tasks and take immediate action, such as changing the due date. - **Forms and checklists:** Create forms and checklists from scratch or use pre-made templates for common tasks such as reporting incidents. You can also customize access settings, controlling who can view or edit form submissions. **Customer support options:** Phone, chat, and knowledge base #### Trial/Free Version - Free Trial - Free Version #### Cost to upgrade $29 per month #### Billing cycle Annual #### Device Compatibilty Pro tip Opt for features such as skill-based job matching and real-time schedule visibility to identify the right technicians for job assignments and ensure the timely completion of service calls. ## 3\. [Contractor+](https://www.capterra.com/p/213952/Contractor/) **Free trial period** 14 days **Free version** Available Contractor+ is an online solution for contractors, including field service companies. It has a free plan as well as a free trial. It offers built-in live and localized cost data on labor, equipment, and assemblies. You can drag and drop elements, such as material and labor costs, onto a blank workspace to create a comprehensive cost estimate for a project. This capability helps factor in localized costs while building estimates for specific locations. **Free features****:** - **Invoicing and payment:** Convert estimates into invoices upon client approval. The software integrates with third-party payment apps such as PayPal, Stripe, and Square to facilitate online payments.  - **Client management:** Manage all client information, including contact details, billing, payments, and contracts, from a single dashboard. You can add clients one at a time using an online form or import multiple clients from your phone’s contact list.  - **Lead management:** Track all conversations or interactions with leads. You can add individual leads to the dashboard or import them in bulk via the web panel. **Free trial features****:** - **Post-inspection report:** Review field service technicians’ completed work and share before and after results with clients. The report can be customized with your business logo, photos, headshot images, brand colors, and more. - **Custom contracts:** Attach contracts to job estimates or invoices and allow clients to sign the contracts online before scheduling work orders. The software offers ready-to-use client contracts that you can edit per your requirements.  - **Team and group chat:** Send direct messages to team members, initiate group chats, or create job site-specific chat rooms for focused discussions. You can also create chat groups for specific clients, and clients can access the chat thread on the client portal. **Customer support options:** Phone, online contact form, and knowledge base #### Trial/Free Version - Free Trial - Free Version #### Cost to upgrade $14 per user, per month #### Billing cycle Annual #### Device Compatibilty ## 4\. [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) **Free trial period** 30 days **Free version** Not available Dynamics 365 is an integrated suite of business management tools with a free trial. Its field service management tool offers AI assistance to optimize service operations, including creating work orders and scheduling technicians. AI functionality also provides a summary of work orders, including their history, future actions, work criticality, required parts, and other contextual information. This data helps your team understand the context and steps needed for a word order. **Free trial features****:** - **Automated service reminders:** Send automated email and SMS reminders and notifications to inform customers about upcoming service appointments.  - **Customer surveys:** Send surveys and questionnaires to customers upon completion of work orders. This feature helps gain insights into customer satisfaction levels. You can also create and personalize emails to send along with the surveys. - **Self-service scheduling:** Allow customers the flexibility to self-schedule service appointments using an online portal. They can book appointments, manage existing appointments, and provide feedback about completed work orders. **Customer support options:** Phone, chat, and online request form #### Trial/Free Version - Free Trial - Free Version #### Cost to upgrade $50 per user, per month #### Billing cycle Monthly #### Device Compatibilty Pro tip Consider a field service platform that offers a mobile app or responsive web interface. Mobile accessibility allows your field technicians to check work orders, update job status, and communicate with customers on the go. ## 5\. [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) **Free trial period** 14 days **Free version** Not available GorillaDesk is a field service management software solution that offers a free trial. It features a drag-and-drop calendar that lets you visually schedule jobs, view technicians’ availability, update schedules, and manage appointments. Additionally, you can send reminders to customers about upcoming appointments, inform them when technicians are on the way, and request reviews when work is done. **Free trial features****:** - **Quotes and estimates:** Create, send, and track estimates and convert them to invoices upon approval. You can build estimates from scratch or use existing templates that contain common service items and costs. - **Online portal:** Allow customers to view quotes, check appointments, and pay for invoices via an online portal. They can also book services and access related paperwork through the portal. - **Route planning:** Track technicians’ current location on a map. The map view displays who is working where, allowing you to plan technicians’ daily routines. You can also consolidate routes to reduce mileage and increase efficiency. **Customer support options:** Phone, chat, and knowledge base Best functionality #### Trial/Free Version - Free Trial - Free Version #### Cost to upgrade $49 per month #### Billing cycle Monthly #### Device Compatibilty ## 6\. [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) **Free trial period** 14 days **Free version** Not available Housecall Pro is a home services business management solution with a free trial. It lets you create a price book listing your business’s services. You can either import an existing price book or build your own book, including labor and material costs in the service prices. Moreover, the software integrates with pricing tools that offer pre-built flat-rate prices for common services across different industries. This integration helps calculate a profitable flat-rate price for every service and monitor the profit margin for every job. **Free trial features****:** - **Automated reminders:** Send confirmation texts and emails to customers when they book service calls. The software offers in-app chat to update customers about the job progress and automatically requests reviews upon completion. - **Job scheduling calendar:** Allow customers to book services by reserving a time slot on a calendar. The calendar displays your availability, making it easier for customers to view available time slots. - **Online reporting dashboard:** Get insights into business performance by tracking weekly revenue trends, technician performance, job profitability, converted estimates, and more from one place. **Customer support options:** Phone, chat, and email #### Trial/Free Version - Free Trial - Free Version #### Cost to upgrade $49 per month #### Billing cycle Annual #### Device Compatibilty ## 7\. [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) **Free trial period** 30 days **Free version**  Not available Salesforce Service Cloud is a customer service platform with a free trial. Its field service management module has a pre-work brief feature that provides field workers with work order details, customer data, service records, and asset history before each job. These insights help field workers prioritize tasks and understand their upcoming work orders better. **Free trial features****:** - **Post-work summary:** Generate work order summaries based on real-time customer and asset data, updates from field workers, and job images. This feature leverages AI to generate these summaries. - **Asset service management:** Create preventive maintenance plans based on asset usage, condition, and other criteria. You can monitor asset performance in real time and access their health scores to understand existing conditions and plan maintenance schedules.  - **Route optimization:** Generate optimized routes by considering factors such as distance between locations, traffic patterns, and appointment times. The software also offers an advanced template builder to create optimized routes for technicians. **Customer support options:** Phone, chat, and knowledge base #### Trial/Free Version - Free Trial - Free Version #### Cost to upgrade $50 per user, per month #### Billing cycle Annual #### Device Compatibilty Pro tip Shortlist a tool that integrates with systems such as CRM, ERP, accounting, GPS mapping, workforce management, and inventory management tools. Integrations enhance software capabilities, allow seamless data sharing between systems, simplify workflows, and boost customer experience. ## What is the cost to upgrade from free field service management software to paid software? Field service management software upgrades can be as low as $10 per month or up to $440+ per month, depending on various factors—number of users, deployment model, business size, integration capabilities, customization options, and more. Most field service management software solutions typically include the following subscription plans: - **Free trials:** Range from seven to 30 days and give users temporary access to either complete or limited software features. These no-cost trial plans are ideal for businesses that wish to try out a tool before purchasing it.  - **Free versions:** Offer perpetual access to limited software features. These free plans are ideal for small businesses or individuals on a budget. - **Entry-level plans:** Start at $10 per month and offer access to standard features. They are recommended for small businesses or teams with basic feature requirements, such as job scheduling and mobile accessibility.  - **Mid-tier plans:** Range from $49 to $360 per month and offer advanced features such as time tracking, dispatch mapping, GPS check-ins, multi-location management, and custom reports. They are suitable for businesses that have outgrown basic field service management solutions but don’t require the full range of functionality offered by enterprise-level tools. - **High-end plans:** Cost over $440 per month and offer a range of advanced capabilities, including unlimited access to entry-level and mid-tier features, priority customer support, routing optimization, skill-based matching, and advanced reporting. They are suitable for large businesses with multiple field service teams that need a customized solution to manage high volumes of work orders. ### Hidden costs associated with field service management software Besides the software license, additional costs may include: - **Implementation costs**: Setting up the system, configuring it, and customizing features to fit specific business requirements may require additional resources. - **Data migration costs**: Transferring existing data from various sources, such as spreadsheets and databases, into a new field service management software system can be complex and may require specialized services. - **Training costs:** Complex software with extensive features requires dedicated training resources, including on-site training and e-learning modules, which might come at an extra cost. ## Frequently asked questions when selecting free field service management software Here are some questions to ask field service software providers during the evaluation phase. What types of reports does the free software support? Reports offer insights into the performance of your field service operations, identify issues in real time, and help make informed decisions. Free trials give you access to all reporting capabilities for a specific period. Free plans, however, typically have limitations on the types or number of reports you can generate. Job completion time, technician performance, dispatch efficiency, service history, and customer satisfaction reports are a few report types you can consider when evaluating free software options. Does the free software offer work order management? Even free field service management tools should have basic work order management features to help you create work orders, assign them to specific field technicians, and track their status over time. Many free tools also provide ready-made templates to quickly create work orders for common service requests. What security options are available in the free software? Your field service business handles sensitive customer data, such as addresses, contact information, and payment details. Even if you choose forever free software, ensure it offers basic security mechanisms, such as data encryption, access control, data backup and recovery, and audit trails, to protect sensitive business and customer data. * * * Looking for Field Service Management software?Check out Capterra's list of the [best Field Service Management software](https://www.capterra.com/field-service-management-software/) solutions. ### Was this article helpful? * * * ## About the Author [### Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Shephalii Kapoor is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing over 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. ### RELATED READING - [XLAs: How Experience‑Level Agreements Improve Help Desk Performance](https://www.capterra.com/resources/xlas/) - [Marketing ROI: Prioritizing Your Next Sales and Marketing CRM Investment](https://www.capterra.com/resources/marketing-roi-strategies/) - [How Integrating Email Automation With CRM Systems Boosts Customer Engagement](https://www.capterra.com/resources/integrating-email-automation-with-crm-systems/) - [ERP for Small Businesses: Do You Need It and What to Look For](https://www.capterra.com/resources/does-your-small-business-need-erp/) - [Project Management Software for Creative and Marketing Workflows](https://www.capterra.com/resources/project-management-software-creative-marketing-workflows/) - [How to Choose Project Management Software With Confidence: Insights From Real Buyers](https://www.capterra.com/resources/project-management-software-buyer-insight/) - [5 Key Learning Management Software (LMS) Features With Top Products That Offer Them](https://www.capterra.com/resources/key-features-of-learning-management-system/) - [LMS Pricing Models Explained: Hidden Costs, Plans, And Comparisons](https://www.capterra.com/resources/lms-pricing-models-guide/) - [Payroll Pricing Explained: Flat-Rate vs Per-Employee Models](https://www.capterra.com/resources/payroll-pricing-models-guide/) To be considered for this list, products had to: - Have at least 20 unique product reviews published on Capterra within the past two years, with an average rating of 3.0 or higher (as of April 16, 2024). We selected the seven products with the highest ratings to feature in this article. - Offer either a free stand-alone version of the software or a free trial that needs to be purchased after the trial period.  - Meet our definition of field service management software: _“Field service management software enables organizations to manage resources and communicate with field employees. Field service management systems enhance productivity by allowing constant contact between dispatch office and offsite personnel. They improve the customer experience by giving field personnel access to service histories, mapping services, scheduling tools, and to the organization's knowledge base resources.”_ The “best functionality” tool is identified based on the highest user ratings for functionality that a vendor received based on publicly available reviews as of April 16, 2024. Note: Products evaluated for the pricing calculation were taken from [Capterra’s field service management software directory](https://www.capterra.com/field-service-management-software/). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in the Capterra directory that offer them. Only products with publicly available pricing information, as of April 16, 2024, were considered for pricing calculation. Product research for this article was contributed by Rakshat Chhokar. **Editorial independence** We select and rank products based on an objective methodology developed by our research team. While some vendors may pay us when they receive web traffic or leads, this has no influence on our methodology.