# Top 4 Free Remote Desktop Software | Capterra > Troubleshooting employees’ work devices remotely is easier with the right tools. Learn about remote desktop software for IT teams to establish secure remote connections. Source: https://www.capterra.com/resources/free-remote-desktop-software --- # Top 4 Free Remote Desktop Software By Barkha Bali Barkha Bali Senior Writer Experience I’ve been writing for Capterra since August 2021, providing expert insights to help small and midsize businesses (SMBs) find the rig... [See bio & all articles](https://www.capterra.com/resources/author/bbali/) Published March 20, 2023 8 min read ## Free remote desktop software helps IT teams set up secure remote connections and troubleshoot IT issues. In a digital world where remote work has become increasingly common, resolving employees’ device issues remotely to ensure a smooth workflow is paramount, but challenging, for IT managers. Besides that, running company applications and files on a personal computer is one of the many challenges faced by employees working remotely. A [remote desktop software](https://www.capterra.com/remote-desktop-software/) tool is a convenient solution to these challenges.  Remote desktop software allows users to remotely access and use another computer or system in real time. It helps IT managers access employees’ work devices remotely to troubleshoot reported issues. Employees can also use remote access software to access their files and applications from multiple servers. However, with so many options available in the market, finding the right solution could be difficult. In that case, you can start with a free remote desktop solution.  To help you make the right decision, we've compiled a list of four free remote desktop software (listed alphabetically) based on user reviews and ratings. [Read more](#methodology). ## 1\. AweSun: Includes a whiteboard for collaboration  [AweSun](https://www.capterra.com/p/227942/AweSun/) is a remote access software solution designed to help users access, control, and manage their work devices and gaming computers remotely from anywhere. As a remote PC access software, AweSun lets you delete, download, or rename files remotely and transfer them from one connected device to another. It also offers a whiteboard to draw, write, and collaborate in real time during remote sessions. The tool has a mobile app for both Android and iOS devices. **Free features****:** - **Remote control:** Control all actions on the remote device with computer-aided transmission of messages and images. - **Remote printing:** Access documents on the remote device and print them directly on your local printer. - **Video screen capturing:** Capture and record the remote screen during a session to capture important information and share it with your team members for reference. **Customer support options:** Email, chat, and help center #### Trial/Free Version - Free Trial - Free Version #### Cost to upgrade $33.35 per device, per year #### Device Compatibilty #### Screenshots Device list in AweSun ([Source](https://www.capterra.com/p/227942/AweSun/)) ## 2\. Getscreen.me: Features multiple-monitor support [Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/) helps you access and manage your work desktops remotely from a web browser without installing additional software. It facilitates three types of connections: one-time access, continuous access from your account, and access by invitation. The tool lets you switch between monitors of a remote desktop using multiple-monitor support and autoscale your screen according to connection window size. Getscreen.me has a mobile app for both Android and iOS devices. **Free features****:** - **File manager:** Exchange files between your device and remote desktop with the help of a built-in file manager. - **Clipboard synchronization:** Use commands in the remote utilities panel to manage your clipboard and keyboard shortcuts (Ctrl+C for copy and Ctrl+V for paste) to automatically sync it while working with texts. - **Scaling and full-screen mode:** Adjust the video size from a remote desktop automatically to the size of the browser window and use full-screen mode to hide the standard controls of the browser window. **Customer support options:** Email and help center Best functionality #### Trial/Free Version - Free Trial - Free Version #### Cost to upgrade $4 per month #### Device Compatibilty #### Screenshots Permanent access support in Getscreen.me ([Source](https://www.capterra.com/p/202036/Getscreen-me/)) ## 3\. GoTo Resolve: Offers one-click access to endpoint system diagnostics [GoTo Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) allows employees to get remote access to their work computers, including files, applications, programs, and the network from anywhere. It offers a single-view dashboard to help users keep a pulse on every device. Using GoTo Resolve’s Device Quick View, users get one-click access to endpoint system diagnosticswithout the need to start a remote session or interrupt end users. The tool has a mobile app for both Android and iOS devices. **Free features****:** - **In-session system diagnostics:** Run hardware and software diagnostics on a remote device while the session is in progress. - **Background file manager:** Access drag-and-drop file transfer and organize files and folders on a remote computer from a local computer. - **Multi-session handling:** Manage and support multiple concurrent remote desktop sessions from different users or devices. **Customer support options:** Live chat, email, and help center #### Trial/Free Version - Free Trial - Free Version #### Cost to upgrade $55 per month, billed annually #### Device Compatibilty #### Screenshots Remote support session in GoTo Resolve ([Source](https://www.capterra.com/p/249584/GoTo-Resolve/)) ## 4\. Kasm Workspaces: Uses containerization to isolate browsers [Kasm Workspaces](https://www.capterra.com/p/210512/Kasm-Server/) is a remote desktop software solution that allows users to access a virtual, isolated workspace from any device with an internet connection. It uses containerizationthat helps create a separate and isolated browser environmentin which users can access the internet and browse websites without the risk of exposing their local devices to potential malware and security threats. **Free features****:** - **Web traffic filtering:** Leverage custom whitelists/blacklists, safe search, and site categorization to filter user traffic to only secure and appropriate websites. - **Shared sessions:** Allow multiple users to access and control a single remote desktop session simultaneously, improving team collaboration.  - **Session casting:** Share a remote session with team members, allowing them to view your screen, commands, and actions in real time. **Customer support options:** Live chat, call, and email #### Trial/Free Version - Free Trial - Free Version #### Cost to upgrade $5 per user, per month #### Device Compatibilty #### Screenshots File sharing in Kasm Workspaces ([Source](https://www.capterra.com/p/210512/Kasm-Server/)) ## What is the cost of upgrading from a free remote desktop software plan to a paid one? In case you want to scale your system maintenance and troubleshooting efforts and require more features, check the cost you would incur when you upgrade from free remote access software. Most remote control software in the market are priced on a "per user, per month" basis and can be broken down into three common pricing tiers based on their starting price. **Price ranges\*:** - $4 - $6 - $7 - $23 - $24+ _\*The pricing included is for the entry-level/lowest-priced offering found on vendor websites on February 21, 2023. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._ ### Hidden costs associated with remote desktop software The above pricing list summarizes pricing for the base plans of most remote desktop tools. An enterprise or premium product that is priced higher may include additional features, for example, advanced reports, device health monitoring, and multi-monitor support. However, even the free plan may have some hidden charges, such as training and implementation costs, customization costs, add-on charges, and integration and scalability costs. ## How to choose the best free remote desktop software Establishing a secure remote desktop connection is crucial for IT teams, and the right remote access tool will help you troubleshoot remote devices and extend technical support to clients in a secure environment. Here are some considerations to keep in mind before investing in a solution: - **Evaluate core remote desktop software features:** Consider the core features offered by your shortlisted software solutions, such as file sharing, screen sharing, chat functionality, remote printing, unattended access tracking, and multi-monitor support. Determine which remote desktop features are essential to your operations and select a tool that aligns with your requirements. - **Consider remote desktop software security:** If your shortlisted remote desktop access tool is not secure, you could lose important documents, files, or data. The best remote desktop software should offer secure remote access with end-to-end encrypted connections, detailed audit logging of all sessions, and multi-factor authentication to prevent malware attacks and data breaches.  - **Look for real-time notification capability:** Keeping a constant track of connection issues in remote devices can be difficult for IT teams. Selecting remote support software that automatically notifies you when a remote connection encounters problems will help you streamline troubleshooting and increase productivity. You can also consider a tool that allows on-demand technical support sessions to address device issues. ## Frequently asked questions when choosing free remote desktop software These are some common questions that you can ask vendors before selecting a free remote desktop software solution for your business: What type of deployment and access options are available? A remote desktop solution can either be cloud-based or on-premise. It is better to invest in a cloud-based solution to establish a fast connection from anywhere. Does this solution support concurrent sessions? IT managers may sometimes need to collaborate to troubleshoot an issue and for that multiple remote sessions may be required for a single user. This helps them compare system diagnoses to identify and resolve any issues in the operating system quickly. Is there a screencasting feature in the free tool? The screencasting feature allows users to digitally video-record their computer screens and also include audio narrations wherever required. Recorded videos can be shared with the team or stored in the system for instructional purposes. * * * **Methodology**  To be considered for this list, products had to: 1. Have at least 20 unique product reviews published on Capterra within the past two years, with an average rating of 3.0 or higher (as of February 21, 2023). We selected the four products with the highest ratings to feature in this article. 2. Offer a free, stand-alone version of the software—not a trial version where you have to purchase after a certain amount of time to get the full experience.  3. Meet our definition of remote desktop software: _“Remote desktop software allows employees to access their files and applications from multiple servers and assists IT departments with troubleshooting techniques to solve issues remotely.”_ The “best functionality” tool is identified based on the highest user ratings for functionality that a vendor received based on publicly available reviews as of February 21, 2023. Read more about our editorial independence Product research for this article was contributed by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/). Products evaluated for the pricing calculation were taken from Capterra’s [remote desktop software directory](https://www.capterra.com/remote-desktop-software/). The pricing ranges exclude freemium versions of the products. * * * Looking for Remote Desktop software?Check out Capterra's list of the [best Remote Desktop software](https://www.capterra.com/remote-desktop-software/) solutions. ### Was this article helpful? * * * ## About the Author [### Barkha Bali](https://www.capterra.com/resources/author/bbali/) Barkha Bali is a writer at Capterra. 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