# Martech Pro Explains How To Use AI in Social Media Strategy | Capterra > With the help of GenAI social media marketers can maximize the impact of their campaigns on a tighter budget, streamlining content creation, targeting and engagement to boost results. Source: https://www.capterra.com/resources/future-of-ai-in-social-media --- Social Media MarketingMarketing # Martech Pro Explains How To Refresh Your Social Strategy with GenAI Written by: Niels Juist Niels JuistAuthor Niels Juist is a senior writer for Capterra, specialized in interviewing experts and influencers in the tech industry. He graduated in journalism from the Fo... [See bio & all articles](https://www.capterra.com/resources/author/niels-juist/) and contributor: Pam Didner Pam DidnerContributor Pam Didner is a B2B marketing expert, author, podcaster, and international speaker. As president of Portland-based consulting firm Relentless Pursuit, she tr... [See bio & all articles](https://www.capterra.com/resources/author/pam-didner/) Published August 26, 2024 9 min read Table of Contents - [Identify social program’s flaws to inform tech investments](#1-identify-your-social-programs-shortcomings-to-inform-your-tech-investments) - [Create AI processes to safeguard social content quality](#2-create-ai-policies-and-processes-to-safeguard-social-content-quality) - [Make AI proficiency key component for evaluating new hires](#3-make-ai-proficiency-a-key-component-for-evaluating-new-hires-and-agencies) - [Enhance your social media strategy with generative AI](#enhance-your-social-media-strategy-with-generative-ai) ## Learn how to harness generative AI to elevate your social media program. The future of AI in social media looks incredibly promising. A recent Capterra survey of 1,680 social media marketers worldwide found that 76% plan to increase spending on generative AI tools over the next 18 months.[\*](#methodology) Yet, many leaders struggle to integrate AI in a way that maximizes time-saving benefits while minimizing brand reputation risks. To help social media marketers experience the benefits of this emerging technology, Pam Didner[\[1\]](#sources), a B2B marketing expert and author of _The Modern AI Marketer_, lends her knowledge to help you refresh your social strategy, [software](https://www.capterra.com/social-media-management-software/), and skill sets to take full advantage of this emerging technology. ## 1\. Identify your social program’s shortcomings to inform your tech investments “\[GenAI\] is not just for social media specialists—it’s actually changing all of our roles to some extent,” says Didner. “I always tell marketing professionals to dissect their jobs to determine what part can be done by AI and what part requires their expertise.”  Before diving into a software stack reassessment, it's crucial to first reflect on where AI can make the most significant impact in your social media program. Take a moment to analyze how much time your team currently spends on different tasks—whether it's drafting content, producing images, or optimizing post timing. By identifying the areas that consume the most resources and aligning on which of these would benefit most from AI assistance, you can approach technology selection with a clear purpose. Here’s how other marketers are strategically leveraging AI to streamline various content creation tasks. “Determine what are the AI features built into the existing platform that you are using,” says Didner. “Try that first.”  So, what does that look like? Survey your team to identify the most used features in your current social media tools and pinpoint any gaps, or do a [simple software ROI assessment](https://www.capterra.com/resources/software-roi-assessment/). Then, meet with software vendors to explore underutilized or new AI features that could enhance your strategy. This could include paid and unpaid tools for features such as AI-assisted post writing, image creation, and optimizing post time.  As Didner advises, “Test it. Start somewhere. Take the baby steps.” Doing this work will save you time in the long run, especially since 38% of marketers report significant time savings from using generative AI in social media marketing, with another 52% seeing moderate time savings. Once you know what aspects of your program you want to simplify with genAI, you can see whether you need to make any new tech investments to support it. Look at your entire marketing tech stack, not just social media-specific tools. GenAI tools are now integrated into CRM systems, email marketing platforms, content management systems, and [digital asset management (DAM)](https://www.capterra.com/digital-asset-management-software/) systems, many of which could support a social program. Didner believes DAMs are essential for nearly everyone, explaining, "You need collateral, assets, images, and branded materials stored in one centralized place everyone can access. A solid digital asset management tool is almost a must." _Asset home in digital asset management platform from_ [**_Bynder_**](https://www.capterra.com/p/122257/Bynder/) A DAM system supports AI capabilities by drawing from your existing library of assets to create new content. When choosing a digital asset management vendor, Gartner suggests selecting a DAM system that accommodates the deployment of generative AI, which can draw from your existing library of assets to create new content.[\[2\]](#sources) Leveraging these technologies effectively can be a huge time saver. **Tech Tip:** Brand management software automates content creation and keeps your brand voice consistent. Get expert insights on leveraging this technology in Capterra's guide [here](https://www.capterra.com/resources/small-business-social-media/)**.** ## 2\. Create AI policies and processes to safeguard social content quality “The key is to train everyone on how to not put our company at risk, or expose us to potential liability. Everything we do has some level of risk, I get that, but you need to understand some risks may be higher than others. Rather than worrying about it, let’s communicate and train our employees and peers about risk, liabilities, and the unknown so that we can do a sensible job of protecting ourselves,” says Didner. She also highlights the issue of “AI slop,” where over-reliance on AI degrades content quality, and could put your business at risk. She advises business leaders to: - **Avoid rigid content schedules:** If there’s nothing substantial to post, avoid sticking to a strict content schedule. This prevents the risk of publishing low-quality or irrelevant content. - **A/B test AI-generated content**: Regularly conduct A/B tests on AI-generated content to monitor and compare engagement rates. This helps determine which versions resonate more with your audience and allows for data-driven decisions. - **Implement a “human in the loop” strategy:** Build a process where a [human creativity and “point of view” is applied to AI](https://www.capterra.com/resources/generative-ai-creativity/) outputs. This ensures that content aligns with your brand’s voice and standards, adding a layer of quality control. These policies and processes are not just “nice to have,” they provide important guidance for employees to get the most out of these tools and mitigate risk. A Capterra survey found that 67% of respondents are concerned that GenAI-generated social media content might spread misinformation that could harm the company, and 26% of respondents reported that their company does not have a GenAI policy in place.[\*](#methodology) “The biggest challenge of including GenAI in your social strategy is how to scale. It’s OK for individuals like us to optimize our workflows and choose the AI tools we want to use because it only impacts us, but what if we need to build AI into the team’s workflows? Suddenly, we need to take into account how others will use AI tools,” says Didner. The increasing use of GenAI tools introduces new complexities, but creating thoughtful AI policies, processes, and training will help your team see the benefits these tools can provide. Didner highlights the importance of having structured workflows to maintain high standards. [Workflow management software](https://www.capterra.com/workflow-management-software/) streamlines tasks to ensure business activities are executed effectively. It is essential for creating processes that ensure content integrity and quality through necessary review steps. This tool can help you: - **Enhance operational efficiency and safeguard content integrity:** Features such as workflow configuration support operational efficiency and help maintain content integrity. Capterra found that 85% of software reviewers value this feature as critical.[\[3\]](#sources) This capability allows for easier setup of workflow templates for different kinds of social posts. _Workflow automation in workflow management platform_ [**_Asana_**](https://www.capterra.com/p/184581/Asana-PM/) - **Support high-quality content production**: Didner emphasizes the importance of human review and creativity in these processes. Individuals can bring a unique and important point of view when evaluating AI-generated content to ensure it aligns with campaign goals and adheres to brand guidelines. **Tech Tip:** By 2026, nearly half of all social media content created by businesses will be AI-generated. Check out the top challenges and benefits in Capterra's guide [here](https://www.capterra.com/resources/generative-ai-for-social-media-content/). ## 3\. Make AI proficiency a key component for evaluating new hires and agencies Didner notes, “Eventually, your ability to use AI will be a given. People will just basically say, 'You need to have that skill set, no matter what.'” As the role of social marketers evolves, AI proficiency becomes increasingly important to help drive business performance. Capterra found that 67% of marketers believe GenAI tools can replace humans for advanced tasks in marketing departments.[\*](#methodology) Future hires or agencies should not only have traditional marketing skills but also the ability to leverage AI tools effectively. Didner considers these to be crucial AI skill sets: - The ability to write effective prompts - Use AI for copywriting and image creation - Fluency with AI features across the major social media platforms  Beyond the hands-on skills, transparency and ethics in AI usage are equally crucial. Capterra found that companies that put in-house staff primarily in charge of producing social media content are [significantly more likely to always label their AI-generated content](https://www.capterra.com/resources/labeling-ai-generated-content-social-media/) versus those whose content is produced primarily by external agencies or freelancers. When content creation is outsourced, businesses might be unaware that AI was used, and are at risk of spreading inaccurate information about their products or services that could be harmful to consumers and their brand's reputation. Some companies have started to label content as AI-generated to maintain trust, and Meta, Google, and TikTok have implemented AI-generated content labels on their platforms. Whether your company decides to label all AI-generated content or not, it's important to ensure transparency from employees and agencies. If your team members and agency relationships are open about AI usage it will help maintain brand integrity and trust with your audience. A recent Gartner report found that the majority of CMOs are planning to increase spending on agencies in the next year, and could be motivated by a desire to use GenAI in new ways and ahead of the competition.[\[4\]](#sources) When you hire a social media marketing agency, they must meet your standards regarding their use of AI. Here are some actionable tips: - **Assess transparency in AI usage:** Verify that the agency communicates to you when AI is used in content creation. This transparency helps prevent the spread of misinformation and maintains brand integrity. - **Align with your AI policies:** Ensure the agency’s practices align with your company’s AI policies and ethical guidelines. This will likely become the norm for agency agreements in the future. Gartner predicts that “most brands will require vendors and agency partners to have clear policies around the use of GenAI to ensure partners meet responsible use standards.”[\[4\]](#sources) _Capterra’s service provider evaluation scorecard to help you find the right agency partner (_[**_Source_**](https://www.capterra.com/resources/outsourcing-service-provider-process/)_)_ ## Enhance your social media strategy with generative AI Integrating generative AI into your social media marketing strategy can significantly enhance efficiency and effectiveness. Here’s how you can ensure success: - **Use the AI tech you have or find new tools:** Focus on AI features and applications that offer the most significant benefits for your social media strategy. - **Develop robust AI policies:** Establish clear guidelines to safeguard content quality and ensure the ethical use of AI. - **Ensure AI proficiency:** Hire and train team members and agencies to effectively leverage AI tools. Ready to make the most out of AI-driven marketing tools? Explore our directories of [social media marketing](https://www.capterra.com/social-media-marketing-software/), [digital asset management](https://www.capterra.com/digital-asset-management-software/), and [workflow management](https://www.capterra.com/workflow-management-software/) systems. These tools can help you create, manage, and distribute high-quality, consistent content that resonates with your audience. And if you’d prefer to hire an agency to handle your strategy, you can download Capterra's service provider scorecard below to help you compare options. * * * **Survey methodology** \*Capterra’s GenAI for Social Content Survey was conducted online in May 2024 among 1,680 respondents in the U.S. (n=190), Canada (n=108), Brazil (n=179), Mexico (n=199), the U.K. (n=197), France (n=135), Italy (n=102), Germany (n=90), Spain (n=123), Australia (n=200), and Japan (n=157). The goal of the study was to learn more about the impacts of generative AI on social media marketing strategies. Respondents were screened for marketing, PR, sales, or customer service roles at companies of all sizes. Each respondent indicated their use of generative AI to assist with their company's social media marketing at least once each month. _Note: Questions and responses have been edited for brevity and clarity._ _Note: The screenshots of applications included in this article are examples to show a feature in context and are not intended as endorsements or recommendations._ Sources 1. [Pam Didner](https://www.linkedin.com/in/pamdidner/), LinkedIn 2. [How to Choose a Digital Asset Management Vendor](https://www.gartner.com/en/articles/how-to-choose-a-digital-asset-management-vendor), Gartner 3. [Capterra reviews data](https://www.capterra.com/workflow-management-software/#workflow-management-software-features-rated-by-users): Capterra reviews are collected from verified users for individual software products. For this report, we analyzed reviews from March 31, 2023, to March 31, 2024. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology). 4. [Predicts 2024: How AI Will Reshape Marketing](https://www.gartner.com/en/doc/800771-predicts-2024-how-genai-will-reshape-tech-marketing), Gartner * * * Looking for Artificial Intelligence software?Check out Capterra's list of the [best Artificial Intelligence software](https://www.capterra.com/artificial-intelligence-software/) solutions. ### Was this article helpful? * * * ## About the Authors [### Niels Juist](https://www.capterra.com/resources/author/niels-juist/) Niels Juist is a senior writer for Capterra, specialized in interviewing experts and influencers in the tech industry. He graduated in journalism from the Fontys University in the Netherlands and has decades of experience in writing for newspapers, news agencies, blogs, and magazines. He lives and works in Barcelona, Spain. [### Pam Didner](https://www.capterra.com/resources/author/pam-didner/) Pam Didner is a B2B marketing expert, author, podcaster, and international speaker. As president of Portland-based consulting firm Relentless Pursuit, she trains, coaches, and provides strategic guidance on sales enablement, account-based marketing, and sales and marketing integration for enterprise and technology companies. She’s advised organizations across the world including Intel, Southwest Airlines, 3M, Sunstar, Cisco, and TE Connectivity. ### RELATED READING - [Marketing ROI: Prioritizing Your Next Sales and Marketing CRM Investment](https://www.capterra.com/resources/marketing-roi-strategies/) - [How Integrating Email Automation With CRM Systems Boosts Customer Engagement](https://www.capterra.com/resources/integrating-email-automation-with-crm-systems/) - [How to Develop an Omnichannel Marketing Strategy for Customer Engagement](https://www.capterra.com/resources/crm-omnichannel-marketing-strategy/) - [CRM cloud vs. on-premise: Which is better for your business?](https://www.capterra.com/resources/crm-cloud-vs-on-premise/) - [CRM Data Management Explained: From Clean Data to Customer Insights](https://www.capterra.com/resources/crm-data-management/) - [Capterra Sales and Marketing Trends 2026: CRM and AI Adoption Requires Strategic Implementation and Integration](https://www.capterra.com/resources/sales-and-marketing-software-trends/) - [Email Marketing Trends: What SMBs Need To Know To Boost Campaign Performance](https://www.capterra.com/resources/email-marketing-trends/) - [Exploring Different Types of Video Content and Their Benefits](https://www.capterra.com/resources/types-of-video-content/) - [What Are the 8 Types of Digital Marketing?](https://www.capterra.com/resources/types-of-digital-marketing/)