# 5 Inclusivity Scenarios You Need to Design For | Capterra > Learn about simple changes you can make to your website to improve the experience for everyone. Source: https://www.capterra.com/resources/inclusive-web-design-by-scenario-infographic --- # 5 Inclusivity Scenarios You Need to Design For By Olivia Montgomery Olivia Montgomery Associate Principal Analyst Experience I’ve been an analyst at Capterra since November 2018, where my mission is to be a trusted thought leader in the projec... [See bio & all articles](https://www.capterra.com/resources/author/omontgomery/) Published January 8, 2021 1 min read ## Not everyone has the same online experience and capabilities. Don’t alienate potential new customers when there are simple ways to accommodate for many common issues. Read the full report from our survey: - [It's Time to Optimize Your Digital Experience to Meet Customer Expectations](https://www.capterra.com/resources/optimize-your-digital-experience/) * * * ## Capterra's 2026 Software Buying Trends Report ### Download our 2026 Software Buying Trends Report to see how successful software adopters avoid disappointment and how your business can, too. * * * Methodology Capterra’s Customer Online Experience Survey was conducted in September 2020 among 557 U.S. respondents who had evaluated, chosen, and paid for a service online more than once in the prior six months. * * * ### Was this article helpful? * * * ## About the Author [### Olivia Montgomery](https://www.capterra.com/resources/author/omontgomery/) Olivia Montgomery is an associate principal analyst at Capterra, covering program and project management with a focus on the strategic alignment of IT and operations to optimize digital transformation. Her expertise is featured in Forbes, Bloomberg, CIO Dive, and TechRepublic, as well as in podcasts, such as The Digital Project Manager. ### RELATED READING - [AI vs Automation in Project Management: Where Each Actually Delivers Value](https://www.capterra.com/resources/ai-and-automation-in-project-management/) - [What’s Behind the Pricing Jump in Project Management Software Plans](https://www.capterra.com/resources/project-management-software-pricing/) - [What is a Job Requisition? Here’s Everything You Need to Know](https://www.capterra.com/resources/what-is-a-job-requisition/) - [Free CRM Software vs. Paid: Features, Costs, and Comparison](https://www.capterra.com/resources/free-vs-paid-software-for-crm-guide/) - [Accounting Trends in 2026: How AI Is Changing Work, Skills, and Strategy](https://www.capterra.com/resources/accounting-trends-ai-software-changing-work/) - [Bookkeeper vs. Accounts Payable Software: Which One Should You Choose?](https://www.capterra.com/resources/category-compare-bookkeeper-vs-accounts-payable-software/) - [How to Unlock Real AI Benefits in Sales and Marketing](https://www.capterra.com/resources/ai-benefits-sales-marketing-software/) - [5 Key Help Desk Software Features With Top Products That Offer Them](https://www.capterra.com/resources/help-desk-software-key-features/) - [How To Build the Right Project Management Tech Stack for Your Business](https://www.capterra.com/resources/project-management-tech-stack/)