# Top 20 of 2020: Tech Companies That Helped Businesses Thrive This Year | Capterra

> This year has presented unique challenges to small businesses; find out which software companies have done the most to help those businesses survive.

Source: https://www.capterra.com/resources/top-20-of-2020

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# Top 20 of 2020: Tech Companies That Helped Businesses Thrive This Year

By Lisa Morris

Lisa Morris

Associate Principal Analyst Experience I’ve been writing for Capterra since June 2017. I initially covered supply chain and enterprise resource planning tech...

[See bio & all articles](https://www.capterra.com/resources/author/lmorris/)

  

Published December 14, 2020

11 min read

Table of Contents

-   [How we narrowed it down to 20 companies](#how-we-narrowed-it-down-to-20-companies)
-   [Learn more about Capterra’s Top 20 reports](#learn-more-about-capterras-top-20-reports)

## Learn about 20 software companies that have been the most valuable to small businesses trying to survive the unique challenges of 2020.

I don’t have to tell you what a doozy this year has been. You already know that an unprecedented global pandemic has ravaged the economy and affected every single business in some way for the past twelve months.

But people and businesses have shown incredible resilience. Retailers transformed business models to account for the new normal of online ordering, delivery, and curbside pickup; offices made immediate adjustments to accommodate remote workforces for the first time in many of their histories; and consumers have adapted to these changes right along with the businesses they love.

Through it all, one thing has been blindingly obvious: We couldn’t have survived without technology.

In this report, we’ll take a look at twenty of the most valuable, most helpful software companies that made all the difference to business survival in 2020.

## How we narrowed it down to 20 companies

Of course, there are more than twenty companies that had an impact this year, but we don’t have the time or space to list them all in this report.

Instead, this report highlights the best of the best products that serve cross-functional business needs in project management, customer service, communication and collaboration, HR, finance, and marketing—all key areas in which 2020 saw some of the biggest shifts across a variety of industries.

To qualify for inclusion, software vendors had to have products featured in at least two of the Top 20 reports we published for these categories in 2020. (Note: Top 20 reports rank vendors based on web search interest and customer ratings. The detailed methodology can be found [here](https://www.capterra.com/research-methodologies/).)

We then selected the 20 vendors with the highest web search interest to indicate the most sought-after products of the year. Finally, we ranked the vendors on our list in order of their products' average user ratings, from highest to lowest, collected at the time of publication, Dec. 11, 2020. Vendors included in our final list had a minimum average rating of 4.2 and at least 200 user reviews.

For each software provider on our list, we’ve included overall star ratings (based on user reviews at the time of publication) for each individual software product that ranked in Top 20 reports this year; these star ratings are based on a 1-5 scale.

Here are the software companies that we identified:

### Slack

Slack is a conferencing and collaboration tool that’s been around for a while, but was especially well-situated to help users deal with the constraints of remote work. With features such as audio and video conferencing, real-time chat, and file sharing, Slack covers a lot of ground in bringing the office to the internet.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Slack](https://www.capterra.com/p/135003/Slack/)

4.6

[Collaboration](https://www.capterra.com/collaboration-software/#shortlist)

[Remote Work](https://www.capterra.com/remote-work-software/#shortlist)

### Google

It’s no surprise that Google landed on this list. The company has been known for years for its cutting-edge, user-friendly, interconnected products, and those same applications have been incredibly valuable to businesses as they adapted to the conditions of 2020.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Google Drive](https://www.capterra.com/p/161425/Drive/)

4.8

[Document Management](https://www.capterra.com/document-management-software/#shortlist)

[File Sharing](https://www.capterra.com/file-sharing-software/#shortlist)

[Remote Work](https://www.capterra.com/remote-work-software/#shortlist)

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

4.7

[Forms Automation](https://www.capterra.com/forms-automation-software/#shortlist)

[Survey](https://www.capterra.com/survey-software/#shortlist)

[Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)

4.6

[Contact Management](https://www.capterra.com/contact-management-software/#shortlist)

[G Suite](https://www.capterra.com/p/168389/G-Suite/)

4.7

[Collaboration](https://www.capterra.com/collaboration-software/#shortlist)

[Web Conferencing](https://www.capterra.com/web-conferencing-software/#shortlist)

### Zoom

This video conferencing company had a banner year as it was called on to help individuals, medical providers, and companies stay connected after social distancing mandates were put in place to prevent the spread of COVID-19. Zoom quickly compiled a list of [resources](https://zoom.us/docs/en-us/covid19.html) to help new users learn how to use its products in a variety of ways, from staying in touch with family to conducting remote medical appointments via telemedicine.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Zoom Meetings & Chat](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

4.6

[Remote Work](https://www.capterra.com/remote-work-software/#shortlist)

[Web Conferencing](https://www.capterra.com/web-conferencing-software/#shortlist)

### Monday

Monday.com is a resource management tool that helps companies execute projects from the planning stages through the final product. With collaboration, task, and project management features, this system has been a valuable asset to remote workforces this year.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[monday.com](https://www.capterra.com/p/147657/monday-com/)

4.6

[Collaboration](https://www.capterra.com/collaboration-software/#shortlist)

[Task Management](https://www.capterra.com/task-management-software/#shortlist)

[Workflow Management](https://www.capterra.com/workflow-management-software/#shortlist)

[Product Management](https://www.capterra.com/product-management-software/#shortlist)

[Forms Automation](https://www.capterra.com/forms-automation-software/#shortlist)

[Resource Management](https://www.capterra.com/resource-management-software/#shortlist)

[Project Portfolio Management](https://www.capterra.com/project-portfolio-management-software/#shortlist)

[Professional Services Automation](https://www.capterra.com/professional-services-automation-software/#shortlist)

[Project Management](https://www.capterra.com/project-management-software/#shortlist)

[Strategic Planning](https://www.capterra.com/strategic-planning-software/#shortlist)

[Remote Work](https://www.capterra.com/remote-work-software/#shortlist)

### Dropbox

Being able to share files securely and remotely became a really important thing this year, and Dropbox didn’t let users down. With collaboration features such as real-time editing and electronic signatures, Dropbox made sure users who rely on its product to work remotely didn’t miss a beat.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)

4.5

[Document Management](https://www.capterra.com/document-management-software/#shortlist)

[File Sharing](https://www.capterra.com/file-sharing-software/#shortlist)

### Wave Apps

Cloud-based accounting software provider Wave Apps enables small-business users to remotely access their accounting information and business data, which has been a huge benefit this year. With additional features such as integrated invoicing, receipt scanning, and payment processing, it’s easy to see how this product has brought value to users.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Wave Accounting](https://www.capterra.com/p/178021/Wave-Apps/)

4.4

[Accounting](https://www.capterra.com/accounting-software/#shortlist)

[Accounts Receivable](https://www.capterra.com/accounts-receivable-software/#shortlist)

[Billing & Invoicing](https://www.capterra.com/billing-and-invoicing-software/#shortlist)

### Mailchimp

This year, businesses faced new and unexpected challenges when it came to reaching out to customers. Fortunately, marketing platforms like Mailchimp offer AI-powered outreach tools to send relevant emails and messages in order to engage customers.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

4.5

[Email Marketing](https://www.capterra.com/email-marketing-software/#shortlist)

[Marketing Automation](https://www.capterra.com/marketing-automation-software/#shortlist)

[Social Media Marketing](https://www.capterra.com/social-media-marketing-software/#shortlist)

[Campaign Management](https://www.capterra.com/campaign-management-software/#shortlist)

### Asana

As a remote work enablement tool, Asana wears a lot of hats—from collaborative applications to project, task, and workflow management. This product boasts an all-in-one platform to streamline the content creation process.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Asana](https://www.capterra.com/p/120550/Asana/)

4.4

[Collaboration](https://www.capterra.com/collaboration-software/#shortlist)

[Product Management](https://www.capterra.com/product-management-software/#shortlist)

[Project Management](https://www.capterra.com/project-management-software/#shortlist)

[Project Portfolio Management](https://www.capterra.com/project-portfolio-management-software/#shortlist)

[Resource Management](https://www.capterra.com/resource-management-software/#shortlist)

[Strategic Planning](https://www.capterra.com/strategic-planning-software/#shortlist)

[Task Management](https://www.capterra.com/task-management-software/#shortlist)

[Workflow Management](https://www.capterra.com/workflow-management-software/#shortlist)

### HotSchedules

Managing employee schedules became critical this year as companies worked to ensure employees could maintain at least six feet of distance when working in the same building, and HotSchedules made that easier for them. Multi-location scheduling and shift-swapping features round out this application to help employees stay in the loop and as safe as possible.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

4.4

[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/#shortlist)

[Workforce Management](https://www.capterra.com/workforce-management-software/#shortlist)

### Paycom

Onboarding new employees in entirely remote offices has been another unique challenge faced by companies this year, but with workforce management products like Paycom, the process is simplified. From electronic forms and orientation through sick leave and timesheet tracking, this product accomplishes a ton of HR tasks all in one platform.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Paycom](https://www.capterra.com/p/130949/Paycom/#features)

4.4

[Onboarding](https://www.capterra.com/onboarding-software/#shortlist)

[Time Clock](https://www.capterra.com/time-clock-software/#shortlist)

[Workforce Management](https://www.capterra.com/workforce-management-software/#shortlist)

[HR](https://www.capterra.com/human-resource-software/#shortlist)

### Intuit

As small businesses have struggled to stay profitable this year, many found that using accounting and bookkeeping systems like Intuit’s QuickBooks offerings made it a lot easier to manage finances and keep track of costs.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[QuickBooks](https://www.capterra.com/p/46497/QuickBooks/)

4.5

[Accounting](https://www.capterra.com/accounting-software/#shortlist)

[QuickBooks Online](https://www.capterra.com/p/141374/QuickBooks-Online/)

4.3

[Accounting](https://www.capterra.com/accounting-software/#shortlist)

[Accounts Payable](https://www.capterra.com/accounts-payable-software/#shortlist)

[Accounts Receivable](https://www.capterra.com/accounts-receivable-software/#shortlist)

[Billing & Invoicing](https://www.capterra.com/billing-and-invoicing-software/#shortlist)

[QuickBooks Desktop Pro](https://www.capterra.com/p/173879/QuickBooks-Desktop-Pro/)

4.3

[Accounting](https://www.capterra.com/accounting-software/#shortlist)

[Accounts Payable](https://www.capterra.com/accounts-payable-software/#shortlist)

[Accounts Receivable](https://www.capterra.com/accounts-receivable-software/#shortlist)

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

4.5

[Accounting](https://www.capterra.com/accounting-software/#shortlist)

[Accounts Receivable](https://www.capterra.com/accounts-receivable-software/#shortlist)

[QuickBooks Premier](https://www.capterra.com/p/204823/QuickBooks-Premier/)

4.4

[Budgeting](https://www.capterra.com/budgeting-software/#shortlist)

### Atlassian

Atlassian offers a wide arrangement of products designed to help users manage projects from beginning to end, from collaborating and ideating all the way through to security and user management.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Trello](https://www.capterra.com/p/72069/Trello/)

4.5

[Collaboration](https://www.capterra.com/collaboration-software/#shortlist)

[Product Management](https://www.capterra.com/product-management-software/#shortlist)

[Remote Work](https://www.capterra.com/remote-work-software/#shortlist)

[Strategic Planning](https://www.capterra.com/strategic-planning-software/#shortlist)

[Task Management](https://www.capterra.com/task-management-software/#shortlist)

[Confluence](https://www.capterra.com/p/136446/Confluence/)

4.4

[Collaboration](https://www.capterra.com/collaboration-software/#shortlist)

[Knowledge Management](https://www.capterra.com/knowledge-management-software/#shortlist)

[JIRA](https://www.capterra.com/p/179674/JIRA/)

4.4

[Project Management](https://www.capterra.com/project-management-software/#shortlist)

[Product Management](https://www.capterra.com/product-management-software/#shortlist)

[Resource Management](https://www.capterra.com/resource-management-software/#shortlist)

[Task Management](https://www.capterra.com/task-management-software/#shortlist)

[Workflow Management](https://www.capterra.com/workflow-management-software/#shortlist)

[JIRA Service Desk](https://www.capterra.com/p/138769/Jira-Service-Management/)

4.4

[Help Desk](https://www.capterra.com/help-desk-software/#shortlist)

[Knowledge Management](https://www.capterra.com/knowledge-management-software/#shortlist)

### Box

As a content-sharing and collaboration application, Box relies on features such as discussion boards, real-time editing, version control, and workflow management to ensure users can quickly and easily create, edit, manage, and produce content on their schedules.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Box](https://www.capterra.com/p/148766/Box/)

4.3

[Collaboration](https://www.capterra.com/collaboration-software/#shortlist)

[Document Management](https://www.capterra.com/document-management-software/#shortlist)

[File Sharing](https://www.capterra.com/file-sharing-software/#shortlist)

[Task Management](https://www.capterra.com/task-management-software/#shortlist)

### ADP

As an all-inclusive human capital management system, ADP’s Workforce Now makes it simple to manage offices with 50 or more employees by integrating HR, payroll, benefits, talent management, time and labor management, compliance tracking, and analytics into one platform.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

4.4

[Workforce Management](https://www.capterra.com/workforce-management-software/#shortlist)

[Performance Appraisal](https://www.capterra.com/performance-appraisal-software/#shortlist)

[HR](https://www.capterra.com/human-resource-software/#shortlist)

[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/#shortlist)

[ADP TotalSource](https://www.capterra.com/p/185873/ADP-TotalSource/)

4.3

[HR](https://www.capterra.com/human-resource-software/#shortlist)

### LogMeIn

With the transition to remote work for many companies across the country this year, web conferencing and VoIP platforms like LogMeIn have been instrumental in keeping teams on the same page and facilitating collaboration.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[GoToMeeting](https://www.capterra.com/p/163332/GoToMeeting/)

4.5

[Web Conferencing](https://www.capterra.com/web-conferencing-software/#shortlist)

[Remote Work](https://www.capterra.com/remote-work-software/#shortlist)

[VoIP](https://www.capterra.com/voip-software/#shortlist)

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)

4.5

[Telephony](https://www.capterra.com/telephony-software/#shortlist)

[VoIP](https://www.capterra.com/voip-software/#shortlist)

[Join.Me](https://www.capterra.com/p/175001/join-me/)

4.3

[Web Conferencing](https://www.capterra.com/web-conferencing-software/#shortlist)

[Remote Work](https://www.capterra.com/remote-work-software/#shortlist)

[VoIP](https://www.capterra.com/voip-software/#shortlist)

[GoToConnect](https://www.capterra.com/p/163604/Jive-Hosted-VoIP/)

4.5

[Telephony](https://www.capterra.com/telephony-software/#shortlist)

[Call Center](https://www.capterra.com/call-center-software/#shortlist)

[Bold360](https://www.capterra.com/p/159665/BoldChat/)

4.4

[Live Chat](https://www.capterra.com/live-chat-software/#shortlist)

### Xero

Another online accounting system on our list with a strong focus on small business, Xero allows users to remotely access their accounts via computer or mobile device. This product also features real-time updates for financial data and cash flow as well as integrations with over 600 third-party applications.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Xero](https://www.capterra.com/p/169561/Xero/)

4.3

[Accounting](https://www.capterra.com/accounting-software/#shortlist)

[Accounts Payable](https://www.capterra.com/accounts-payable-software/#shortlist)

[Accounts Receivable](https://www.capterra.com/accounts-receivable-software/#shortlist)

[Billing & Invoicing](https://www.capterra.com/billing-and-invoicing-software/#shortlist)

[Budgeting](https://www.capterra.com/budgeting-software/#shortlist)

### Facebook

Workplace from Facebook has proven to be a useful collaborative tool because it utilizes applications and functionality that most users are already familiar with from personal experience, including chat, video conferencing, and groups.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Workplace by Facebook](https://www.capterra.com/p/168669/Workplace/)

4.4

[Collaboration](https://www.capterra.com/collaboration-software/#shortlist)

[Web Conferencing](https://www.capterra.com/web-conferencing-software/#shortlist)

### Microsoft

Here’s another software juggernaut that nobody’s surprised to see on this list. Microsoft made one of the most robust showings in our Top 20 rankings for this year, with products featuring in 16 different categories.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Skype for Business](https://www.capterra.com/p/202376/Microsoft-Teams/)

4.4

[Web Conferencing](https://www.capterra.com/web-conferencing-software/#shortlist)

[Microsoft Teams](https://www.capterra.com/p/202376/Microsoft-Teams/)

4.4

[Collaboration](https://www.capterra.com/collaboration-software/#shortlist)

[OneDrive](https://www.capterra.com/p/161304/OneDrive/)

4.4

[Document Management](https://www.capterra.com/document-management-software/#shortlist)

[File Sharing](https://www.capterra.com/file-sharing-software/#shortlist)

[Microsoft Project](https://www.capterra.com/p/198049/Microsoft-Project/)

4.3

[Project Management](https://www.capterra.com/project-management-software/#shortlist)

[Project Portfolio Management](https://www.capterra.com/project-portfolio-management-software/#shortlist)

[Microsoft Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.3

[Budgeting](https://www.capterra.com/budgeting-software/#shortlist)

[Business Management](https://www.capterra.com/business-management-software/#shortlist)

[Contact Management](https://www.capterra.com/contact-management-software/#shortlist)

[Customer Relationship Management](https://www.capterra.com/customer-relationship-management-software/#shortlist)

[Customer Service](https://www.capterra.com/customer-service-software/#shortlist)

[Help Desk](https://www.capterra.com/help-desk-software/#shortlist)

[Microsoft Dynamics GP](https://www.capterra.com/p/204662/Microsoft-Dynamics-GP/)

3.8

[Budgeting](https://www.capterra.com/budgeting-software/#shortlist)

[SharePoint](https://www.capterra.com/p/1167/SharePoint/)

4.2

[Document Management](https://www.capterra.com/document-management-software/#shortlist)

[Knowledge Management](https://www.capterra.com/knowledge-management-software/#shortlist)

[Bookings](https://www.capterra.com/p/176567/Bookings/)

4.3

[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/#shortlist)

### Paylocity

Paylocity’s web-based payroll and human capital management platforms have helped many companies better manage administrative tasks such as time and attendance tracking, making hiring and onboarding during this unprecedented year that much easier.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

4.2

[Onboarding](https://www.capterra.com/onboarding-software/#shortlist)

[Workforce Management](https://www.capterra.com/workforce-management-software/#shortlist)

### Salesforce

Salesforce’s CRM (customer relationship management) and marketing tools have long been trusted and widely adopted by businesses small and large. The various Salesforce products help businesses manage relationships with customers throughout the funnel.

Products Ranked on Top 20

Overall Star Rating

Recognized in These Top 20 Categories

[Salesforce](https://www.capterra.com/p/61368/Salesforce/#about)

4.4

[Contact Management](https://www.capterra.com/contact-management-software/#shortlist)

[Customer Relationship Management](https://www.capterra.com/customer-relationship-management-software/#shortlist)

[Pardot](https://www.capterra.com/p/134593/Pardot/#about)

4.1

[Email Marketing](https://www.capterra.com/email-marketing-software/#shortlist)

[Marketing Automation](https://www.capterra.com/marketing-automation-software/#shortlist)

[Salesforce Marketing Cloud](https://www.capterra.com/p/7723/Salesforce-Marketing-Cloud/)

4.1

[Campaign Management](https://www.capterra.com/campaign-management-software/#shortlist)

[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

4.4

[Help Desk](https://www.capterra.com/help-desk-software/#shortlist)

[Knowledge Management](https://www.capterra.com/knowledge-management-software/#shortlist)

## Learn more about Capterra’s Top 20 reports

Capterra Top 20 reports rank the top products in hundreds of software markets based on user reviews and popularity. We use exclusive data and reviews from real users to create a convenient overview, allowing readers to quickly compare products and narrow down their options.

It’s important to note that our reports use a snapshot of review data from a defined time frame (in this case, as of November 17, 2020) and are not updated after publication. Reports should therefore be used along with the detailed and current information available on each [product’s profile page](https://www.capterra.com/) for the most up-to-date view of the data.

You can learn more about our Top 20 reports by reading our [methodology](https://www.capterra.com/research-methodologies/) or check out our list of published and upcoming reports [here](https://digital-markets.gartner.com/research-calendar?reports=t20).

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## About the Author

[### Lisa Morris](https://www.capterra.com/resources/author/lmorris/)

Lisa Morris is an associate principal analyst at Capterra, covering the healthcare and medical industry, with a focus on technologies impacting independent practices and mental healthcare, such as electronic medical records and practice management tools.

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