--- title: "What Is ADP Software? (2026 Guide) | Capterra" description: "Compare ADP products, pricing, features, and alternatives based on 9,300+ verified Capterra reviews." source_url: "https://www.capterra.com/resources/what-is-adp/" page_type: "article" language: "en" --- HR BasicsFinance & Accounting # Your Essential Guide to ADP Software Written by: Ines Bahr Ines BahrAuthor Associate Principal Analyst  Experience I’m an associate principal analyst with nearly 10 years of experience in content marketing and tech trends. I special... [See bio & all articles](https://www.capterra.com/resources/author/ines-bahr/) Published August 28, 2024 | Updated on July 27, 2026 15 min read Table of Contents - [What does ADP do?](#what-does-adp-do) - [ADP products: which one is right for your business?](#adp-products-which-one-is-right-for-your-business) - [ADP pros and cons](#adp-pros-and-cons) - [ADP AI features](#adp-ai-features) - [ADP pricing](#adp-pricing) - [Who should use ADP?](#who-should-use-adp) - [ADP alternatives](#adp-alternatives) - [FAQ](#faq) ADP (Automatic Data Processing) is a payroll and human capital management (HCM) software company that has served businesses since 1949. The company provides HR and payroll solutions for organizations of every size, from sole proprietors to global enterprises, across more than 140 countries. This guide breaks down what ADP software does, which ADP product fits your business, what verified users say about each platform, how ADP pricing works, and how ADP compares to its closest competitors. My analysis draws on more than 9,300 verified Capterra reviews. [Payroll software](https://www.capterra.com/payroll-software/) is one of the most widely adopted categories in HR technology. According to Capterra's 2025 HR Software Trends survey of more than 3,000 HR professionals, 78% currently use payroll software, and another 15% plan to adopt a solution in the next 12 months. Quick take For mid-size to enterprise businesses, **ADP Workforce Now** offers the broadest HR and payroll feature set. Small businesses get the most value from **RUN Powered by ADP**, which has the highest satisfaction rating of any ADP product on Capterra. Organizations that want to hand off HR administration entirely should evaluate **ADP TotalSource** (a professional employer organization model) or **ADP Comprehensive Services** (full outsourcing without co-employment). ## What does ADP do? ADP provides software and managed services for payroll processing, HR record management, benefits administration, time and attendance tracking, and federal, state, and local employment compliance. The company operates across four core service areas. **Payroll processing** automates wage calculations, tax withholdings, direct deposits, and tax filings for every pay type and jurisdiction. **HR management** centralizes employee records, onboarding, offboarding, and document storage. **Benefits administration** handles health insurance enrollment, retirement plan contributions, and open enrollment on the employer's behalf. **Compliance and reporting** monitors regulatory changes and generates the reports employers need to meet their obligations. Founded in 1949 as a manual payroll processor, ADP is now one of the largest HR technology companies in the world, serving more than 1 million clients. Its software has evolved from desktop applications to cloud-based platforms with mobile apps and AI-powered automation. ## ADP products: which one is right for your business? ADP offers several distinct products for different business sizes and needs. The table below shows how the four main products compare across overall ratings, review volume, and target audience as of July 2026. | Product | Capterra rating | Reviews | Best for | | --- | --- | --- | --- | | ADP Workforce Now | 4.4/5 | 7,232 | Mid-size to enterprise (50+ employees) | | RUN Powered by ADP | 4.6/5 | 1,464 | Small businesses (1–49 employees) | | ADP TotalSource | 4.2/5 | 457 | Small-to-midsize businesses wanting a PEO | | ADP Comprehensive Services | 4.3/5 | 266 | Mid-to-large businesses outsourcing HR entirely | ### ADP product feature comparison | Feature | [Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) | [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) | [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) | [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) | | --- | --- | --- | --- | --- | | Payroll processing | Yes | Yes | Yes | Yes (managed) | | Tax filing | Yes | Yes | Yes | Yes (managed) | | Benefits administration | Yes | Add-on | Yes | Yes (managed) | | Time and attendance | Yes | Add-on | Yes | Yes (managed) | | HR record management | Yes | Basic | Yes | Yes | | Employee self-service portal | Yes | Yes | Yes | Yes | | Mobile app | Yes | Yes | Yes | Yes | | Dedicated HR specialists | No | No | Yes | Yes | | Co-employment (PEO) | No | No | Yes | No | | Employee handbook builder | No | Yes | Yes | No | | Best for (employees) | 50+ | 1-49 | 1-500 | 50+ | ### [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) #### Trial/Free Version - Free Trial - Free Version #### Device Compatibilty **Capterra rating:** 4.4/5 (7,232 reviews, July 2026) **Starting price:** Contact ADP for a quote ADP Workforce Now is ADP's flagship HR and payroll platform for mid-size and larger businesses. Reading through more than 7,000 Capterra reviews, the dominant theme is complexity management: Workforce Now earns consistent praise for handling multi-state payroll, multi-layered tax compliance, and integrated benefits in a single system. Its most vocal advocates are HR managers and payroll administrators at companies with 100 to 1,000 employees who previously relied on disconnected systems. _ADP Workforce Now benefits dashboard. Source: Capterra_ **Key features:** - **Payroll management:** Automates payroll for salaried, hourly, and contract workers across multiple states. The most-reviewed feature on the platform, with 413 Capterra reviewers specifically mentioning it. - **Payroll reporting:** Generates federal, state, and local compliance reports. Referenced in 337 reviews, with some reviewers noting that custom report configuration requires support or training. - **Direct deposit:** Processes direct deposit for all pay types, with automatic tax withholdings. Referenced in 302 reviews with a 4.38 feature rating. - **Vacation and leave tracking:** Tracks PTO balances and leave requests across employee types. Referenced in 283 reviews. - **Self-service portal:** Employees access pay stubs, update personal information, request time off, and manage benefits without HR involvement. Referenced in 266 reviews. - **Mobile app:** Lets employees clock in and out, view pay stubs, and request PTO from a mobile device. **Why mid-size businesses use it:** - Reviewers who previously managed multiple disconnected systems report that consolidating payroll, HR, benefits, and time tracking in one database reduced manual data re-entry - Multi-state employers cite ADP's automatic tax filing as a significant reduction in compliance workload, particularly for businesses operating across states with different rules - Reviewers describe onboarding tools that allow new hires to complete paperwork before their first day as a meaningful time saver for HR teams - Benefits administration covers open enrollment and major insurance carrier integrations, which reviewers in benefits-heavy industries mention as a key reason for choosing Workforce Now "Having a single source of truth where payroll, benefits, and time tracking actually talk to each other has cut our manual data entry in half." Dave E., Maintenance Tech, Graphic Design (Capterra, April 2026) _**Where it falls short:**_ _Customer support is the most consistent complaint across Workforce Now reviews. Reviewers describe long hold times, no dedicated account manager after the implementation phase ends, and being transferred between departments without resolution. The interface also draws criticism for being non-intuitive: simple tasks require navigation through multiple menus, and reviewers describe the custom report builder as dated._ ### [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) #### Trial/Free Version - Free Trial - Free Version #### Device Compatibilty **Capterra rating:** 4.6/5 (1,464 reviews, July 2026) **Starting price:** Contact ADP for a quote RUN Powered by ADP is the highest-rated ADP product on Capterra and is purpose-built for small businesses with fewer than 50 employees. The platform is designed for business owners with no payroll background; reviewers describe completing payroll quickly without specialized training. Reviewers switching from Paychex, QuickBooks Payroll, or Heartland frequently cite ADP's support quality and ease of setup as their reason for switching. _RUN Powered by ADP payroll dashboard. Source: Capterra_ **Key features:** - **Payroll management:** Handles wages, deductions, direct deposit, and tax filings for small teams. The highest-rated feature across all ADP products at 4.82 out of five from 55 reviews. - **Direct deposit:** Processes direct deposit with automatic tax withholdings. Rated 4.78 out of five in 51 reviews. - **Tax compliance:** Files payroll taxes automatically for federal and state jurisdictions. Rated 4.67 out of five in 49 reviews. - **Self-service portal:** Employees access pay stubs, W-2s, and personal information, reducing administrative calls to the business owner. Rated 4.65 out of five in 46 reviews. - **Employee handbook builder:** Generates a customizable handbook that updates automatically when regulations change. Reviewers in California cite this feature as particularly valuable given the state's frequent compliance updates. - **Workers' compensation:** Pay-as-you-go workers' comp that adjusts to actual payroll instead of estimated premiums. **Why small businesses use it:** - Reviewers describe implementation as fast, with guided onboarding from ADP representatives and a setup process that takes hours, not weeks - Reviewers name 24/7 customer service as the top reason they stay with RUN over lower-cost alternatives, citing availability on nights and weekends - Reviewers mention using the mobile app to process payroll while away from the office, which they describe as useful for owners who travel frequently - Several reviewers note that RUN scaled with their business, and that migrating to Workforce Now is an option when HR needs become more complex "RUN is by far the easiest to implement and saves me so much time on my HR responsibilities. Customer service is also by far the best I have ever experienced." Kathy T., President, Environmental Services (Capterra, November 2025) _**Where it falls short:**_ _RUN is priced higher than basic payroll tools like Gusto or Square Payroll. Several reviewers note that costs increase as add-on features are included, and businesses on tight budgets find the total cost higher than expected. The timekeeping module also has limitations for businesses that need to define non-standard workday hours, which affects some California employers specifically._ ### [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) #### Trial/Free Version - Free Trial - Free Version #### Device Compatibilty **Capterra rating:** 4.2/5 (457 reviews, July 2026) **Starting price:** Contact ADP for a quote ADP TotalSource is a professional employer organization (PEO) service. Under a PEO arrangement, ADP becomes a co-employer with the client business, taking on employer liability for payroll taxes, benefits administration, and certain HR compliance obligations. ADP designed TotalSource for businesses that want to offer large-company benefits packages (health, dental, vision, retirement) without building an in-house HR team to manage them. _ADP TotalSource workforce analytics dashboard. Source: Capterra_ **Key features:** - **Payroll management:** Full payroll processing under the co-employment arrangement, with ADP handling tax deposits and filings. Referenced in 172 reviews. - **HR management:** ADP HR specialists handle employee relations, compliance guidance, and HR administration on the employer's behalf. Referenced in 127 reviews. - **Employee database:** Centralized records for all employees, benefits elections, and HR documentation. Referenced in 118 reviews. - **Benefits management:** Access to ADP's group purchasing power for health, dental, vision, and retirement plans that small businesses cannot negotiate independently. Referenced in 110 reviews. - **Compliance support:** ADP specialists monitor state and local employment laws and provide guidance on compliance questions, from wage and hour issues to leave requirements. **Why businesses choose TotalSource:** - Reviewers cite access to large-company benefits packages — health, dental, vision, and retirement — as the primary reason for choosing a PEO arrangement over self-managed HR software - Businesses without a dedicated HR hire describe relying on ADP HR specialists for employee relations questions, terminations, and compliance guidance - Reviewers in high-compliance states note that the co-employment model transfers some employer liability to ADP, which they describe as a meaningful risk reduction "The best part about ADP TotalSource, besides the payroll service, is the enrollment of employees into benefit programs. As a small business, this takes a lot off my plate. I don't have to set reminders for enrollments since they reach out to the employee(s) directly." Liz H., Office Manager, Public Relations and Communications (Capterra, July 2025) _**Where it falls short:**_ _Support response time is the most-cited complaint in TotalSource reviews. Multiple reviewers describe difficulty reaching a knowledgeable representative quickly and slow resolution for time-sensitive HR issues. The co-employment model also requires sharing some employer responsibilities with ADP, which some reviewers find restrictive compared to self-managed HR software._ ### [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) #### Trial/Free Version - Free Trial - Free Version #### Device Compatibilty **Capterra rating:** 4.3/5 (266 reviews, July 2026) **Starting price:** Contact ADP for a quote ADP Comprehensive Services is ADP's HR outsourcing solution for mid-to-large businesses that want to hand off payroll, HR, and benefits administration entirely. Unlike a PEO, which involves co-employment, Comprehensive Services is a managed services arrangement: ADP handles the work, but the client remains the sole employer of record. This distinction matters for businesses that want full HR outsourcing without the legal complexity of shared employer status. _ADP Comprehensive Services new hire onboarding dashboard. Source: Capterra_ **Key features:** - **Payroll management:** ADP specialists handle full payroll processing, including off-cycle payments and complex pay structures. Referenced in 73 reviews. - **Time and attendance:** Tracks hours across multiple locations and shifts, with direct integration into payroll. Referenced in 60 reviews. - **Employee database:** Centralized HR records maintained by ADP on the client's behalf. Referenced in 59 reviews. - **Compliance management:** ADP monitors regulatory changes and handles required payroll reporting, so clients do not need to track rule changes themselves. - **Dedicated specialists:** Clients work with an assigned ADP team that learns their specific payroll and HR configuration. **Why businesses use Comprehensive Services:** - Reviewers describe using Comprehensive Services to replace or supplement an in-house payroll function when headcount does not justify a dedicated HR team - Multi-state employers cite compliance monitoring as the primary reason for outsourcing: reviewers note that ADP specialists track regulatory changes that would otherwise require dedicated internal HR attention - Reviewers operating across multiple locations note that working with an assigned ADP team reduces coordination overhead compared to self-managed payroll software "ADP Comprehensive Services has helped us centralize payroll, employee records, benefits administration, and timekeeping into a single system. The biggest benefit has been payroll processing—it's accurate, reliable, and gives us confidence that employees are paid correctly and on time."  Tracy H., HR Manager, Health, Wellness and Fitness (Capterra, July 2026) _**Where it falls short:**_ _Custom reporting requires going through ADP specialists rather than running reports independently, which slows data access for teams that need regular ad-hoc analysis. The service carries a higher price point than ADP's self-service products, and some businesses report difficulty extracting their data when switching to a different provider._ ## ADP pros and cons The following analysis covers themes that appear across five or more Capterra reviews from May 2024 to May 2026. One-off complaints and isolated compliments are excluded. **Pros:** - **Single platform for payroll and HR:** The most consistently cited advantage across all ADP products is having payroll, HR, benefits, and time tracking in one system. Reviewers who previously managed multiple disconnected systems describe significant time savings from consolidating onto a single platform. - **Tax compliance:** ADP's automatic tax filing is a frequent highlight, particularly for multi-state employers and businesses in high-compliance states. Reviewers describe ADP as removing payroll tax liability from their workload entirely. - **Mobile access:** The ADP mobile app earns consistent positive mentions for letting employees view pay stubs, request time off, and manage benefits without HR involvement. - **Payroll accuracy:** Reviewers across all products cite payroll calculation accuracy as one of ADP's strongest attributes. **Cons:** - **Inconsistent customer support:** The most common complaint across all ADP products is customer support. Reviewers describe long hold times, being transferred between departments, receiving conflicting answers from different representatives, and having no dedicated point of contact after implementation. This theme appears in hundreds of reviews across Workforce Now, RUN, and TotalSource. - **Steep learning curve:** The Workforce Now interface draws repeated criticism for being non-intuitive. Simple tasks require navigating through multiple menus, and new administrators face a real adjustment period before the system becomes efficient to use. - **Opaque pricing and add-on costs:** All ADP products require contacting sales for pricing, and several reviewers report that add-on features carry extra fees that push total costs beyond the initial quote. - **Custom reporting limitations:** Reviewers across products describe difficulty configuring custom reports without assistance from ADP support or specialists. ## ADP AI features ADP has built AI tools into its platforms under the **ADP Assist** brand, primarily within Workforce Now. **ADP Assist** is an AI-powered assistant that answers HR and payroll questions in natural language. Administrators ask questions such as "How many employees are eligible for overtime this week?" and receive answers drawn directly from their payroll data, without building a custom report. **Payroll anomaly detection** automatically flags unusual entries before payroll processes, including duplicate payments, missing deductions, and amounts that differ significantly from prior periods. This reduces the likelihood of payroll errors reaching employees. **AI agents for HR workflows** handle repetitive tasks including benefits enrollment reminders, onboarding task tracking, and compliance alerts within Workforce Now. These agents reduce the manual follow-up work HR teams handle each pay cycle. **Workforce analytics** surfaces insights from payroll and HR data, including turnover risk indicators, overtime cost trends, and workforce planning signals. These tools are most useful for HR teams at organizations with 100 or more employees. ## ADP pricing ADP does not publish pricing for any of its products. All pricing is customized based on the number of employees, features selected, and contract terms. Businesses request a quote directly from ADP. Reviewers describe a per-employee-per-month structure as the underlying pricing model. Add-on features, including advanced reporting, HR specialists, and additional compliance tools, are priced separately from the base subscription. **Factors that affect your quote:** - Number of employees and whether headcount fluctuates seasonally - Number of states where employees live or work - Whether you need benefits administration, time tracking, or HR specialist access - Whether a PEO arrangement (TotalSource) or self-service software (Workforce Now, RUN) fits your needs better "It is significantly more expensive than other payroll solutions, but at least I feel like I'm getting value for that (mainly in the HR space with the Handbook)." David M., Owner, Restaurants (Capterra, March 2026) When requesting a quote, ask specifically which features are included in the base price and which cost extra. Reviewers who felt surprised by total costs typically report not asking this question upfront. ## Who should use ADP? **ADP is a strong fit for:** - **Mid-size to enterprise businesses** processing payroll across multiple states or locations. ADP's compliance engine handles the complexity that smaller payroll tools do not. - **Small businesses that prioritize support quality.** RUN Powered by ADP has the highest satisfaction rating of any ADP product, and reviewers consistently name responsive support as the reason they stay with ADP rather than switching to a cheaper alternative. - **Organizations that want to offload HR administration.** TotalSource and Comprehensive Services are built for businesses that prefer to have ADP specialists handle HR rather than hire an in-house team. - **Companies in high-compliance industries or states.** ADP's tax and labor law monitoring is especially valuable for businesses in states with frequent regulatory changes or in industries with complex wage rules. **ADP is not the best fit for:** - **Very small businesses (fewer than 10 employees) on a tight budget.** Lower-cost options handle basic payroll at a significantly lower price point. - **Businesses that need highly customized reporting.** Running custom reports either requires configuring a complex report builder or going through ADP support, depending on the product. - **Teams that need fast, consistent support response times.** ADP's customer support quality is the most-cited weakness across all its products. If support response time is a deciding factor, look for providers that offer dedicated account managers from day one. ## ADP alternatives If ADP does not fit your needs, these platforms serve similar use cases. | | ADP | [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) | [Gusto](https://www.capterra.com/p/131882/Gusto/) | [Workday](https://www.capterra.com/p/10031442/Workday-Workforce-Management/) | [Rippling](https://www.capterra.com/p/172127/Rippling/) | | --- | --- | --- | --- | --- | --- | | Best for | Mid-size to enterprise (50+) | SMB to enterprise | Small business (1-49) | Enterprise (500+) | Tech-forward SMB to mid-size | | Published pricing | No | No | Yes | No | No | | PEO option | Yes (TotalSource) | Yes (PEO Plus) | No | No | No | | Multi-state payroll | Yes | Yes | Limited | Yes | Yes | | Key differentiator | Largest review base; broadest compliance coverage | Closest ADP competitor; similar full-service model | Most affordable for small teams; modern UI | Advanced people analytics and enterprise HR planning | Combined HR, payroll, and IT management | **ADP vs. Paychex:** Paychex is ADP's closest direct competitor for payroll and HR. Both companies use custom pricing and cover multi-state payroll and compliance. Reviewers switching from Paychex to ADP often cite better customer service; reviewers switching from ADP to Paychex report the opposite. The decision often comes down to which platform's support model works better for a specific organization and which provides a better custom quote. For a detailed side-by-side breakdown, see our full [ADP vs. Paychex comparison](https://www.capterra.com/compare/119841-155895/Paychex-Flex-vs-WorkforceNow). **ADP vs. Gusto:** Gusto publishes its pricing and targets small businesses with a more modern, easier-to-navigate interface. Reviewers consistently rate Gusto as more affordable than ADP for companies under 50 employees, but its compliance coverage is less thorough for multi-state employers and it lacks the enterprise-grade features of Workforce Now. For a detailed side-by-side breakdown, see our full [ADP vs. Gusto comparison](https://www.capterra.com/compare/131882-185859/Gusto-vs-RUN). **ADP vs. Workday:** Workday targets enterprise businesses with advanced HR analytics, talent management, and workforce planning tools beyond payroll. Companies that outgrow Workforce Now and need more sophisticated people analytics sometimes move to Workday. Workday implementation timelines and costs are generally higher than ADP's. For a detailed side-by-side breakdown, see our full [ADP vs. Workday comparison](https://www.capterra.com/compare/66908-155895/Workday-HCM-vs-WorkforceNow). **ADP vs. Rippling:** Rippling combines HR, payroll, and IT management in one platform, which appeals to tech-forward companies that want to manage software access, device management, and HR from the same system. Reviewers describe Rippling's interface as more modern than ADP's, but it has a smaller review base and a shorter track record for complex multi-state payroll. For a detailed side-by-side breakdown, see our full [ADP vs. Rippling comparison](https://www.capterra.com/compare/155895-172127/WorkforceNow-vs-Rippling). ## FAQ What is ADP used for? ADP is used to process payroll, manage HR records, administer employee benefits, track time and attendance, and maintain payroll tax compliance. More than 1 million businesses worldwide use ADP's software and managed services to meet these needs. Which ADP product is right for small businesses? RUN Powered by ADP is the best ADP option for most small businesses. It is built for companies with fewer than 50 employees and is the highest-rated ADP product on Capterra at 4.6 out of five from 1,464 reviews. It handles payroll, tax filings, and direct deposit with minimal setup, and customer service is available around the clock. How much does ADP cost? ADP does not publish pricing. All products are quoted based on the number of employees, selected features, and contract length. Reviewers describe a per-employee-per-month structure, with additional costs for features such as advanced reporting, HR specialist access, and compliance tools. Request a quote from ADP and confirm which features are included in the base price before signing. How do Workforce Now and RUN Powered by ADP differ? ADP Workforce Now is built for mid-size to enterprise businesses (typically 50 or more employees) and covers a wider range of HR, benefits, and compliance needs. RUN Powered by ADP is built for small businesses and prioritizes ease of use over depth of features. Both platforms handle payroll and tax compliance, but Workforce Now supports more complex pay structures, multi-location management, and enterprise-level reporting. What is ADP TotalSource? ADP TotalSource is a PEO (professional employer organization) service. Under a PEO arrangement, ADP becomes a co-employer with the client business and takes on employer liability for payroll taxes, benefits administration, and certain HR compliance obligations. This arrangement gives small and mid-size businesses access to large-company benefits packages they could not negotiate independently. Does ADP have AI features? Yes. ADP Assist is ADP's AI assistant, available on Workforce Now. It answers HR and payroll questions in natural language, flags payroll anomalies before processing runs, and handles repetitive HR workflow tasks through AI agents. ADP also offers AI-driven workforce analytics for teams that need data-backed insights for planning. ## Capterra's 2026 Software Buying Trends Report ### Download our 2026 Software Buying Trends Report to see how successful software adopters avoid disappointment and how your business can, too. * * * ### Was this article helpful? * * * ## About the Author [### Ines Bahr](https://www.capterra.com/resources/author/ines-bahr/) Ines Bahr is an associate principal analyst at Capterra with nearly 10 years covering HR software markets. She leads HR research and content for US-based SMB buyers and hosts monthly SHRM- and HRCI-accredited webinars on HR technology adoption. ### RELATED READING - [Best Recruiting Software for Small Business in 2026: My Picks Based on 2,594 Capterra Reviews](https://www.capterra.com/resources/best-recruiting-software-for-small-business-reviews-analysis/) - [Best Workforce Management Software for Retail in 2026: My Picks Based on 472 Capterra Reviews](https://www.capterra.com/resources/best-workforce-management-software-for-retail-reviews-analysis/) - [Best Performance Management Software for Small Business in 2026: My Picks Based on 409 Capterra Reviews](https://www.capterra.com/resources/best-performance-management-software-small-business-reviews-analysis/) - [Does AI in Recruiting Software Make Better Hires?](https://www.capterra.com/resources/ai-in-recruiting-quality-of-hire/) - [Deputy vs. Homebase: Which Employee Scheduling Tool Fits Your Business?](https://www.capterra.com/resources/deputy-vs-homebase/) - [Best Employee Scheduling Software in 2026: My Picks Based on My Analysis of 2,678 Capterra Reviews](https://www.capterra.com/resources/best-employee-scheduling-software-reviews-analysis/) - [Applicant Tracking System Pricing in 2026: What Businesses Actually Pay](https://www.capterra.com/resources/applicant-tracking-system-pricing-2026/) - [Human Services Case Management Software: My 5 Picks From 900+ Verified Capterra Reviews](https://www.capterra.com/resources/human-services-case-management-software-reviews/) - [9 Best Applicant Tracking Systems for Small Business (2026)](https://www.capterra.com/resources/best-applicant-tracking-system/) This article draws on two data sources. **Review counts and overall ratings** reflect verified Capterra user reviews as of July 2026: ADP Workforce Now (7,232 reviews, 4.4 overall), RUN Powered by ADP (1,464 reviews, 4.6 overall), ADP TotalSource (457 reviews, 4.2 overall), and ADP Comprehensive Services (266 reviews, 4.3 overall). **Feature-level sentiment analysis, top features, and qualitative themes** (including pros, cons, reviewer quotes, and feature importance rankings) are based on Capterra's NLP Review Analyzer covering reviews from May 2024 to May 2026. Only themes appearing in five or more reviews are included as pros or cons. \***Capterra's 2026 LMS & HR Software Trends Survey** was conducted in February 2026 among 1,000 respondents in the U.S. Respondents were screened for employment at companies with more than one employee, working in management-level roles or above, and confirmed to be at least partially responsible for HR software purchase decisions within their organization.