# What Is ADP? | Capterra > This comprehensive guide covers everything you need to make an informed decision before investing in one or more ADP products. Source: https://www.capterra.com/resources/what-is-adp --- HR BasicsFinance & Accounting # Your Essential Guide to ADP Software Written by: Preksha Buttan Preksha ButtanAuthor Writer Experience I am a writer at Capterra, where I've been providing expert insights to help small businesses find the right software solutions since Janua... [See bio & all articles](https://www.capterra.com/resources/author/pbuttan/) and edited by: Caroline Rousseau Caroline RousseauEditor Senior Content Editor Experience As a senior content editor, and formerly as a content analyst, at Capterra, I have been crafting, writing, and refining rese... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Published August 28, 2024 23 min read Table of Contents - [What is ADP?](#what-is-adp) - [1\. ADP human resources software](#1-adp-human-resources-software) - [2\. ADP payroll software](#2-adp-payroll-software) - [3\. Other ADP software products](#3-other-adp-software-products) - [Learn more about ADP](#learn-more-about-adp) - [Need more help comparing ADP products?](#need-more-help-comparing-adp-products) ADP products are among the most recognized tools in the cloud-based software and applications market. They are featured in [Capterra Shortlist](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology) rankings of high-performing products for multiple software categories. Although ADP is known for its human resources and payroll software, it has 22 products in total which could make it hard to decide which APD software you should invest in. For instance, how do you choose between two products with similar functionality? Which would fit best with your existing tech stack? What are software reviewers saying? To help you answer these questions and identify the best APD software for your needs, we delved into our proprietary review data and research to show you what software buyers think about ADP products, what each product has to offer, and how they might differ.[\*](#methodology) **\>>Fast facts about ADP** Automatic Data Processing, Inc. (ADP) provides human resources management software and services. Its headquarters are in Roseland, New Jersey, U.S. - **Founded:** 1949 - **Founders:** Henry Taub - **Customer base:** Serves a diverse array of clients ranging from small businesses to large enterprises, including brands such as Google, Amazon, and Microsoft. - **Revenue:** $18.01 billion in FY 2023 _Source: adp.com_ ## What is ADP? ADP is a human resources management software and services provider. It offers a wide range of solutions including payroll services, tax and benefits administration, human capital management, and compliance expertise. The company serves businesses of all sizes across the world. It specifically helps them simplify their HR processes, enhance workforce management, and ensure regulatory compliance, making administrative tasks more efficient and less prone to error.  ### Categorizing ADP’s 21 products We’ve classified ADP’s 21 products listed on Capterra, as of May 2024, into two categories: - Human resources software - Payroll software Our categorization is based on our internal database of software features and functionality. ## 1\. ADP human resources software [Human resources (HR) software](https://www.capterra.com/human-resource-software/) helps manage and optimize the day-to-day operations of an HR department by automating tasks such as payroll processing, benefits administration, and employee data management. The software offers advanced analytics and reporting tools that provide insights and generate reports on workforce trends. Besides, the tool leverages databases to store and retrieve employee information, ensuring data safety and accessibility from any location.  Below, we’ll break down ADP’s five human resources solutions. Each solution offers the core features we’d expect in an HR tool: employee database, HR management, and reporting and analytics. ### Most reviewed ADP human resources software on Capterra We have ample reviews data (between May 2022 - May 2024) for the products below to share in-depth descriptions of user characteristics (e.g., business size and industry), negative and positive feedback sentiment, and common software integrations.[\*\*](#methodology) ### [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) ADP Comprehensive Services provides advanced software and consulting services to help manage payroll, tax administration, benefits administration, and talent management. It includes tools that help you onboard employees, manage their documents, and generate reports to get insights into HR and payroll processes. Besides, ADP Comprehensive Services provides specialized support through account managers, HR specialists, and benefits advisors who provide guidance to help you enhance your operations.  **Customer support options:** Chat, knowledge base, and phone calls _Analysis performed May 2024_ #### Trial/Free Version - Free Trial - Free Version #### Starting price Available upon request from the vendor #### Device Compatibilty #### Who commonly uses ADP Comprehensive Services? We analyzed 91 verified user reviews of ADP Comprehensive Services on Capterra for the following user industry breakdown: Professional services is the leading sector with 19% of users, followed by the manufacturing sector which is at 16%. The least number of users are coming from the agriculture and farming sector at 5%.  We also analyzed reviews data to determine the sizes of businesses using ADP Comprehensive Services. 73% of ADP Comprehensive services are from small businesses with up to 1,000 employees. Whereas, only 4% of users are from large businesses with more than 5,000 employees. #### What do reviewers think about ADP Comprehensive Services? We analyzed reviews from 91 verified users of ADP Comprehensive Services. Using a natural language processing (NLP) model, we detected topics raised by reviewers in freeform responses and assigned a sentiment scoreto each topic. The tables below list the three topics with the highest positive and negative user sentiment. Aspects of ADP Comprehensive Services that reviewers feel most positively about: Aspect Average sentiment score  User review excerpt Team management 7.7/10 _“This significantly decreases errors and helps employees and my HR team be more efficient.”_ Navigation 6.5/10 _“Product is easy to use and navigate, easy to process changes”_ Performance improvement 6.3/10 _“The capabilities provided by the platform have significantly streamlined our tasks and contributed to enhancing our overall efficiency.”_ Aspects of ADP Comprehensive Services that reviewers find lacking: Aspect Average sentiment score User review excerpt Implementation  2.8/10 _“Implementation and Payroll Comp Services were a little rocky.”_ Reporting 3.2/10 _“The reporting is extremely difficult to use and get the output of a clean report with exactly the specified parameters.”_ Pricing  3.6/10 _“The costs is pretty high but you do get a lot of value out of it.”_ Read all ADP Comprehensive Services reviews [here](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/). #### What are the common integrations for ADP Comprehensive Services? The three most common ADP Comprehensive Services integrations,based on our proprietary reviews data, are: - **ADP Workforce Now**: Integrating ADP Comprehensive Services with ADP Workforce Now, an HR management system, offers a unified management of payroll, benefits, compliance, and employee data. - **AcquireTM**: AcquireTM is a talent management platform that, after integrating with ADP Comprehensive Services, centralizes employee lifecycle management, improving hiring, onboarding, and compliance within one system. - **Attendance Counts**: Time and attendance tracking system, Attendance Counts, enhances workforce management by consolidating attendance data, payroll processing, and compliance in one platform after integrating with ADP Comprehensive Services. ### [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) ADP TotalSource facilitates payroll processing, benefits administration, compliance management, and employee onboarding. It includes tools for tracking applicants and conducting background checks. The platform allows customization of benefits plans, including health, commuter, and discount as perks. It ensures compliance with regulations across all 50 states that ensures accurate wage calculations, tax deductions, and reporting. Additionally, ADP specialists conduct evaluations of current business operations and offer insights for improvement.  **Customer support options:** Chat, knowledge base, and phone calls _Analysis performed May 2024_ #### Trial/Free Version - Free Trial - Free Version #### Starting price Available upon request from the vendor #### Device Compatibilty **ADP TotalSource is a top-rated product appearing in the human resources Capterra Shortlist report.** #### Who commonly uses ADP TotalSource? We analyzed 33 verified user reviews of ADP TotalSource on Capterra for the following user industry breakdown: 18% of ADP TotalSource users are coming from the finance and accounting industry, followed by professional services and arts and entertainment at 15% and 9% each.  We also analyzed reviews data to determine the sizes of businesses using ADP TotalSource. 81% of ADP TotalSource users are from businesses with less than 200 employees. Comparatively, only 6% of users come from large businesses with more that 5,000 employees. #### What do reviewers think about ADP TotalSource? We analyzed reviews from 33 verified users of ADP TotalSource. Using a natural language processing (NLP) model, we detected topics raised by reviewers in freeform responses and assigned a sentiment scoreto each topic. The tables below list the three topics with the highest positive and negative user sentiment. Aspects of ADP TotalSource that reviewers feel most positively about: Aspect Average sentiment score  User review excerpt Website usability  6.7/10 _“Everything that I need for my HR needs are all in one place and I don't need to bounce from site to site to find what I need.”_ Tax management 6.5/10 _“I like pulling up my employee records, checking pay stubs, or changing tax information either on my work browser or my cellphone.”_ Learning resources 5.9/10 _“Keeps them accessible for being where they need to be when they punch in.”_ Aspects of ADP TotalSource that reviewers find lacking: Aspect Average sentiment score User review excerpt Customer service 3.4/10 _“I stopped using the customer support ticket system shortly after I surpassed 10 open tickets with an average of 15-30 days of NO response whatsoever.”_ Customer communication 3.4/10 _“I think there should be an online chat for those that don't want to be one hold for long time to just ask a simple quick questionl”_ Employee onboarding 3.4/10 _“In 4 months, I have not been able to use the background check process efficiently; I have not had anyone assigned to help me implement a performance review process; I have not been able to properly create a new hire checklist for onboarding of new hires, and I have not been able to properly have the paid time off accrual for one group of employees, for example.”_ Read all ADP TotalSource reviews [here](https://www.capterra.com/p/113109/ADP-TotalSource/reviews/). #### What are the common integrations for ADP TotalSource? The most common ADP TotalSource integration,based on our proprietary reviews data, is **When I Work**. When I Work is a scheduling and time-tracking application. Integrating it with ADP TotalSource centralizes scheduling, timekeeping, payroll, and HR compliance, fostering efficient workforce management. ### Other ADP human resources software Below, we’ll cover three other ADP human resources software solutions you might consider. These platforms have fewer than 20 reviews in our software directory from the past two years (May 2022 - May 2024), so our product descriptions are based on vendor research instead of proprietary reviews data. - [**ADP iHCM**](https://www.capterra.com/p/10018658/ADP-iHCM/) automates processes for payroll and HR administration to ensure accuracy and compliance across multiple countries. It includes self-service portals to empower employees and managers to handle tasks independently, reducing administrative burdens. - [**ADP Next Gen HCM**](https://www.capterra.com/p/10010953/ADP-Next-Gen-HCM/) integrates payroll, HR administration, time management, and talent management into a single system. It leverages data-driven insights, real-time analytics, and semantic search to aid decision-making and enhance operational efficiency. - [**ADP SmartCompliance**](https://www.capterra.com/p/226192/ADP-SmartCompliance/) automates various compliance processes for payroll, HR, and financial systems. It integrates with existing systems to manage tasks such as tax filings, wage garnishments, and employment verification. **For more resources on human resources software selection, check out:** - [Buyer Insights Report: Human Resources Software](https://www.capterra.com/resources/human-resources-software-buyer-insight/) - [How An HR Futurist Would Get Your Team to Embrace the Office](https://www.capterra.com/resources/rto-plans/) - [Renowned HR Author Discusses Impact of AI in the Workplace](https://www.capterra.com/resources/impact-of-ai-in-hr/) ## 2\. ADP payroll software [Payroll software](https://www.capterra.com/payroll-software/) automates the process of managing employee payments by automating tasks such as wage calculations, tax management, and deductions. It includes time-tracking capabilities to ensure accurate employee time tracking for wage calculation and paycheck generation. The software handles tax filings by automatically applying legal regulations and provides real-time reporting and compliance checks to minimize errors. Below, we’ll break down ADP’s 10 payroll services software. The listed solutions offer the core features we’d expect in a payroll tool: payroll management, payroll reporting, and tax compliance. ### Most reviewed ADP payroll software on Capterra We have ample reviews data (between May 2022 - May 2024) for the products below to share in-depth descriptions of user characteristics (e.g., business size and industry), negative and positive feedback sentiment, and common software integrations.[\*\*](#methodology) ### [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP Workforce Now simplifies workforce management with time and attendance, benefits administration, talent acquisition, and reporting capabilities. It includes new hire templates for part-time, hourly, and international employees that accelerate onboarding tasks. This tool acts as a single data source for all employee-related data, including HR, benefits, and time tracking, enhancing the accuracy of workforce, payroll, and compliance reports.  **Customer support options:** Chat, help center, and support ticket _Analysis performed May 2024_ #### Trial/Free Version - Free Trial - Free Version #### Starting price Available upon request from the vendor #### Device Compatibilty **ADP Workforce Now is a top-rated product appearing in six Capterra Shortlist reports:** Applicant tracking, attendance tracking, benefits administration, human resources, performance management system, and talent management #### Who commonly uses ADP Workforce Now? We analyzed 618 verified user reviews of ADP Workforce Now on Capterra for the following user industry breakdown: The data shows that ADP Workforce Now is majorly used by the manufacturing industry with 12% of users. An equal number of users (11%) come from professional services as well as retail and consumer goods and services industries.  We also analyzed reviews data to determine the sizes of businesses using ADP Workforce Now. The data indicates that small businesses with less than 500 employees account for the highest number of users of ADP Workforce Now with 60% share. On the other hand, only 14% of users come from large businesses with more than 5,000 employees. #### What do reviewers think about ADP Workforce Now? We analyzed reviews from 618 verified ADP Workforce Now users. Using a natural language processing (NLP) model, we detected topics raised by reviewers in freeform responses and assigned a sentiment scoreto each topic. The tables below list the three topics with the highest positive and negative user sentiment. Aspects of ADP Workforce Now that reviewers feel most positively about: Aspect Average sentiment score  User review excerpt Tax management 7.3/10 _“This ADP software is able to create each employee their own dashboard to keep track of all of their important payroll, paperwork, and access to tax forms”_ Employee payroll 7.1/10 _“This software has every feature available form bonus pays, sick leave records, disability payments and everything a company would need to handle all payroll and also some HR needs”_ Tracking capabilities 7.1/10 _“I like the columns and the rows and the layout for entering and keeping track of time worked for labor hours and then separating it from other hours such as travel time I'm keeping track of expenses is also easy using ADP”_ Aspects of ADP Workforce Now that reviewers find lacking: Aspect Average sentiment score  User review excerpt Issue resolution 3.9/10 _“Usually, ADP has several system failures, preventing its use several times in the last few months of service due to technical failures, causing delays in requests or impossibility punch the clock to the start or exit of work.”_ Leave management 5.6/10 _“It would be nice if you could show how many hours total remain for the year (as if you will work all year) vs. only what's left from the monthly allotment.”_ Interface design 5.6/10 _“The app and the webpage interfaces are a bit too complex visually.”_ Read all ADP Workforce Now reviews [here](https://www.capterra.com/p/155895/WorkforceNow/reviews/). #### What are the common integrations for ADP Workforce Now? The three most common ADP Workforce Now integrations,based on our proprietary reviews data, are: - **Microsoft Outlook**: Microsoft Outlook is an email and calendar management tool. Integrating it with ADP Workforce Now enhances communication by syncing calendars, scheduling, and notifications, improving coordination of HR-related tasks. - **QuickBooks Enterprise**: Integrating ADP Workforce Now with QuickBooks Enterprise, an accounting tool, improves financial management by syncing payroll, employee data, and accounting, ensuring accurate and efficient record-keeping. - **SAP Concur**: SAP Concur is an expense and travel management software that centralizes expense reporting, payroll, and HR data after integrating with ADP Workforce Now, enhancing financial accuracy. ### [ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/) ADP Workforce Now On the Go is a mobile and desktop-friendly application that allows you to manage payroll, time, and attendance from any device at your convenience. It integrates payroll processing and time tracking, ensuring accurate and reliable payroll management. The platform supports direct deposits, automated tax calculations, and compliance with regulatory updates. Employees can access self-service features for schedules, pay stubs, and timesheets, while managers can monitor attendance and manage shifts.  **Customer support options:** Knowledge base and phone calls _Analysis performed May 2024_ #### Trial/Free Version - Free Trial - Free Version #### Starting price Available upon request from the vendor #### Device Compatibilty #### Who commonly uses ADP Workforce Now On the Go? We analyzed 21 verified user reviews of ADP Workforce Now On the Go on Capterra for the following user industry breakdown: The data shows that ADP Workforce Now On the Go is majorly used by the manufacturing industry with 24% of users, followed by professional services as well as public, nonprofit, and religious organizations with 14% of users.  We also analyzed reviews data to determine the sizes of businesses using ADP Workforce Now On the Go. This data indicates that 72% of ADP Workforce Now On the Go users are from small businesses with less than 500 employees. On the other hand, large businesses with more than 5,000 employees constitute 15% of users.  #### What do reviewers think about ADP Workforce Now On the Go? We analyzed reviews from 21 verified ADP Workforce Now On the Go users. Using a natural language processing (NLP) model, we detected topics raised by reviewers in freeform responses and assigned a sentiment scoreto each topic. The tables below list the topics with the highest positive and negative user sentiment. Aspects of ADP Workforce Now On the Go that reviewers feel most positively about: Aspect Average sentiment score  User review excerpt Leave management 8.2/10 _“It helps to keep up with my hours for the week, and it gives me the opportunity to leave the reason why I am requesting time off, and why I have a missed pouch on my timesheet for the week.”_ Navigation 7.8/10 _“This software is very easy to navigate whether in the office or on the road.”_ Time clocking 7.7/10 _“I was able to clock in and out easily, and I could see my hours worked for the week and my PTO time used.”_ Aspects of ADP Workforce Now On the Go that reviewers find lacking: Aspect Average sentiment score  User review excerpt Customer support and notification 4.6/10 _“I feel there are other softwares that have a lot more updates, such as texting/chat features for applicants.”_ User interface 4.6/10 _“Not every content loads as quickly as it should.”_ Read all ADP Workforce Now On the Go reviews [here](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/reviews/). #### What are the common integrations for ADP Workforce Now On the Go? The most common ADP Workforce Now On the Go integration,based on our proprietary reviews data, is **eTime**. eTime is a time and attendance tracking system. Integrating it with ADP Workforce Now On the Go allows mobile access to real-time attendance data, improving time management and payroll accuracy. ### [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) RUN Powered by ADP specifically serves small businesses and helps them manage their payroll and HR processes from a mobile device or desktop. The tool automates tax calculations, filings, and compliance, helping avoid costly errors and stay up-to-date with federal, state, and local regulations. It includes HR support tools for creating employee handbooks and tracking performance. Employees can use the tool to access pay stubs and manage their information via a mobile app.  **Customer support options:** Chat, knowledge base, and phone calls _Analysis performed May 2024_ #### Trial/Free Version - Free Trial - Free Version #### Starting price Available upon request from the vendor #### Device Compatibilty **RUN Powered by ADP is a top-rated product appearing in three Capterra Shortlist reports:** Compensation management, human resources, and payroll. #### Who commonly uses RUN Powered by ADP? We analyzed 69 verified user reviews of RUN Powered by ADP on Capterra for the following user industry breakdown: The data shows that RUN Powered by ADP is mostly used by public, nonprofit, and religious organizations with 17% of users, followed by 12% users from the manufacturing, professional services, as well as retail and consumer goods and services industries each.  We also analyzed reviews data to determine the sizes of businesses using RUN Powered by ADP. This data indicates that only 3% of businesses with more than 500 employees use RUN Powered by ADP with the rest of the users coming from businesses with up to 500 employees. #### What do reviewers think about RUN Powered by ADP? We analyzed reviews from 69 verified RUN Powered by ADP users. Using a natural language processing (NLP) model, we detected topics raised by reviewers in freeform responses and assigned a sentiment scoreto each topic. The tables below list the three topics with the highest positive and negative user sentiment. Aspects of RUN Powered by ADP that reviewers feel most positively about: Aspect Average sentiment score  User review excerpt Small business accounting 7.0/10 _“For small business it gets the job done.”_ Navigation 7.0/10 _“Easy to use and navigate.”_ HR management 7.0/10 _“Excellent resource for busy office managers / HR professionals.”_ Aspects of RUN Powered by ADP that reviewers find lacking: Aspect Average sentiment score  User review excerpt Pricing 4.5/10 _“The amount of individuals using this product, increases the cost of the product.”_ Document management 4.5/10 _“I feel like there's no window for correction after submitting the payroll.”_ Support services 5.2/10 _“Support is difficult to get ahold of.”_ Read all RUN Powered by ADP reviews [here](https://www.capterra.com/p/185859/RUN/reviews/). #### What are the common integrations for RUN Powered by ADP? The three most common RUN Powered by ADP integrations,based on our proprietary reviews data, are: - **ClockShark**: ClockShark is a time-tracking and scheduling software. Integrating it with RUN Powered by ADP connects timekeeping with payroll processing, ensuring accurate pay calculations and efficient employee management. - **QuickBooks Online**: Integrating RUN Powered by ADP with QuickBooks Online, an accounting tool, links payroll data with accounting, ensuring accurate financial records, simplified tax preparation, and efficient payroll management. - **Procore**: Procore, a construction management platform, syncs project management with payroll, enabling precise labor cost tracking, time management, and efficient payroll processing for construction teams. ### Other ADP payroll software  Below, we’ll cover seven other ADP payroll software solutions you might consider. These platforms have fewer than 20 reviews in our software directory from the past two years (May 2022 - May 2024), so our product descriptions are based on vendor research instead of proprietary reviews data. [**ADP Celergo**](https://www.capterra.com/p/10011299/ADP-Celergo/) simplifies managing payroll across multiple countries. It integrates payroll processes into a single, unified platform, allowing businesses to handle changes, calculations, compliance, and reporting with ease. The platform automates payroll processing, ensures compliance with local tax laws, and provides robust data security. [**ADP GlobalView Payroll**](https://www.capterra.com/p/209686/ADP-Globalview-Payroll/) specifically serves multinational businesses. It simplifies global payroll management by consolidating payroll processes into a single system of record. This platform supports compliance with local payroll regulations across over 40 countries, ensuring accurate and timely payroll operations.  [**ADP Mobile Solutions**](https://www.capterra.com/p/212742/ADP-Mobile-Solutions/) provides employees and managers with secure access to essential HR and payroll functions on their mobile devices. This app allows users to check pay statements, view W-2 tax forms, and manage their time and attendance. Additionally, it provides access to benefits information, enables direct deposit setup, and allows for the submission and approval of timesheets. [**ADP Streamline**](https://www.capterra.com/p/212735/ADP-Streamline/) centralizes payroll processes across multiple countries into a single, web-based platform, providing a unified view of payroll activities. It offers real-time visibility, proactive alerts, and comprehensive reporting tools to ensure compliance and accuracy in payroll processing. [**ADP Vantage HCM**](https://www.capterra.com/p/168243/ADP-Vantage/) integrates multiple HR functions into a single platform, simplifying processes such as talent management, benefits administration, time and attendance tracking, and payroll processing. It offers tools for recruiting, onboarding, performance management, and succession planning, aligning these activities with business priorities.  [**Roll by ADP**](https://www.capterra.com/p/10004716/Roll/) is a mobile payroll app designed for small business owners, allowing them to manage payroll at any time from anywhere, with a chat-based interface. The app leverages artificial intelligence that guides users through payroll processing with conversational prompts.  [**Wisely by ADP**](https://www.capterra.com/p/10010994/Wisely-by-ADP/) offers various payment options, including pay cards, direct deposits, and on-demand payments to simplify payroll processing. It supports compliance with federal and state regulations and provides secure transactions with multi-factor authentication. **For more resources on payroll software selection, check out:** - [How To Create a Competitive Employee Benefits Package](https://www.capterra.com/resources/employee-benefits-package/) - [Types of Compensation: A Complete Guide for HR Professionals](https://www.capterra.com/resources/types-of-compensation/) - [Compa Ratio: How To Calculate It Like a Pro](https://www.capterra.com/resources/how-to-calculate-compa-ratio/) ## 3\. Other ADP software products Here are some more ADP products that you should know about, but they don’t fall under any of the categories identified above. They have fewer than 20 reviews on Capterra from the past two years (May 2022 - May 2024), so our product descriptions are based on vendor research instead of proprietary reviews data. [**ADP DataCloud**](https://www.capterra.com/p/10011301/ADP-DataCloud/) is an advanced analytics platform that provides real-time, anonymized data to help businesses make informed decisions. The platform offers intuitive data visualization, interactive reports, and story-driven analytics, allowing users to uncover workforce trends and identify potential issues. [**ADP HR Assist**](https://www.capterra.com/p/173960/HR-Assist/) simplifies HR management. It includes an HR HelpDesk for expert advice, a compliance database to keep up with changing laws, and a comprehensive library of HR forms and templates. Additionally, it allows businesses to compare their practices with industry standards. [**StandOut powered by ADP**](https://www.capterra.com/p/10011300/StandOut-powered-by-ADP/) leverages personalized coaching and real-time data to enhance team performance and engagement. It helps conduct assessments to identify skill gaps and run pulse surveys for real-time feedback. The collected data helps align team priorities with individual strengths and boost employee engagement. [**Securtime**](https://www.capterra.com/p/198858/Securtime/) supports real-time tracking of employee attendance, working hours, shifts, and leaves, using technologies such as biometrics and live location tracking. It integrates with payroll and HR systems to sync data and ensure compliance with labor laws. [**WorkMarket**](https://www.capterra.com/p/192163/WorkMarket/) helps find, hire, manage, and pay independent contractors. The platform supports workforce compliance, project management, and payment processing, tailored to the gig economy. [**ezLaborManager**](https://www.capterra.com/p/212443/EzLaborManager/) helps track employee hours, manage scheduling, and ensure labor law compliance. It automates time tracking, reducing manual errors and simplifying payroll processing. ## Learn more about ADP ### What does the ADP company do? ADP provides a comprehensive range of HR, payroll, and workforce management solutions. Key offerings include:[\[1\]](#sources) - **Payroll services**: Automated payroll processing and tax filing. - **HR solutions**: Employee management, talent acquisition, and compliance tools. - **Time and attendance**: Tools for tracking employee hours and managing schedules. - **Benefits administration**: Management of employee benefits, including health insurance and retirement plans. - **Data analytics**: Workforce data insights to support decision-making. ### ADP customer service options ADP has the following customer service options:[\[2\]](#sources) - **Employee support**: Access to online resources for password resets, W-2 forms, and tax inquiries. - **Automated phone assistance**: Available for both employees and administrators. - **Administrator support**: Detailed guides and contact options for payroll, HR, and benefits management. - **Customer service portal**: Direct assistance for complex issues. - **Specialized support**: Tailored help based on specific needs for both employees and company administrators. ## Need more help comparing ADP products? Capterra’s [software comparison tool](https://www.capterra.com/resources/capterra-software-comparison-tool/) helps you compare competing software platforms against each other. By weighing your options and comparing and contrasting features, you’ll be better prepared to make a fully informed decision and successfully [adopt the right software](https://www.capterra.com/resources/software-contract-negotiation/). **Below are additional resources to help you in your software selection process:** - [How To Measure the Success of Your Software Adoption](https://www.capterra.com/resources/software-roi-assessment/) - [The Ultimate Guide to Getting the Most Out of Product Demos](https://www.capterra.com/resources/how-to-survive-a-software-demo/) - [How To Make A Strong Business Case For Software Purchases](https://www.capterra.com/resources/sample-business-case-for-software-purchases/) - [4 Signs It's Time to Move On and Check Out New Software](https://www.capterra.com/resources/how-to-evaluate-new-software/) ## Capterra's 2026 Software Buying Trends Report ### Download our 2026 Software Buying Trends Report to see how successful software adopters avoid disappointment and how your business can, too. * * * **Methodology** \*Why ADP? This is one of a series of articles from Capterra covering major software vendors and products. We considered covering vendors who met the following criteria: - Vendor sells products in payroll-related software categories - Vendor offers at least two products in their portfolio - Vendor’s products appear in more than one Capterra Shortlist report (as of May 2024) For the eligible set of vendors, we assessed monthly search volume for brand name on Google searches to identify most-searched vendors.  Data sources include verified user reviews, publicly available information, and data provided by technology vendors. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, word count and topic coverage. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. In this article, we’ve highlighted excerpts with the highest positive sentiment scores and the lowest negative sentiment scores. Excerpts represent user opinion and do not represent the views of, nor constitute an endorsement by, Capterra or its affiliates. Excerpts are not edited for clarity or grammar. \*\*For products with sufficient user reviews, we used our proprietary data science algorithms, sometimes in conjunction with generative AI technology, to identify and summarize user perspectives toward product offerings. Sources 1. [What Does ADP Company Do?](https://in.adp.com/what-we-offer.aspx), ADP 2. [ADP Customer Service](https://www.adp.com/contact-us/customer-service.aspx), ADP * * * ### Was this article helpful? * * * ## About the Authors [### Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. [### Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. ### RELATED READING - [What’s Behind the Pricing Jump in Project Management Software Plans](https://www.capterra.com/resources/project-management-software-pricing/) - [What is a Job Requisition? 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