HotSchedules vs OpenTable for Restaurants

Starting Price

Not provided by vendor Not provided by vendor

Best For

With over 2 million users, the HotSchedules suite of software is designed for businesses with as few as five employees up to multi-store, enterprise-level, and franchise organizations.

Cloud-based platform that helps restaurants of all sizes manage reservations, waitlists, table bookings, guests' information, visit history, seating options, recommendations, accounts and more.

Rating


4.3 / 5
(345)
Read All Reviews

4.7 / 5
(405)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.2 / 5


  • "This software is super user friendly. Easy to operate and allows you to communicate directly with your manager."

  • "The ease of putting in availabilities, and how easy it is for an employee to use. It is also very user friendly."


4.8 / 5


  • "Great user-friendly restaurant app. Very easy to use, love the email reminders and the rewards program is awesome too."

  • "When I was a hostess for the first time ever, I used Open Table and it was so easy to use and their resources are outstanding."

Customer Support


4.2 / 5


  • "Always easy to use and customer service is fast and helpful. Have used hotschedules with previous employers and it has always been an asset."

  • "Easy interface, easy to set up, great customer service."


4.5 / 5


Features & Functionality


4.2 / 5


  • "I love that we have access to the schedule from any computer or device. The system is fairly easy to use and very intuitive."

  • "The app is very easy to use and for anyone who doesn't have a smartphone the website is great or a manager can quickly print anyone's schedule."


4.6 / 5


  • "I do find that there is an excellent variety of options and simplicity in finding the best time reservation for our party- no matter the size."

  • "Easy fix for quick and seamless restaurant reservations. They support other languages, great for getting tourists in the door."

Value for Money


4 / 5


  • "Price could be a little better. The functionality and ease of the system are excellent."

  • "We never did integrate, because of the cost, but that would have been awesome to have the comparable metrics."


4.7 / 5


  • "I love being able to browse through a lot of different restaurants at once while filtering them by location, price, and type."

  • "You can search by city, type of food, price amount, etc. to find a restaurant. Once you've found a restaurant you can put in your party size and it will show you the time slots available."

Product Features

  • close Billing & Invoicing
  • close Built-in Accounting
  • check Employee Management
  • close Inventory Management
  • check Kitchen Management
  • close Menu Management
  • close Point of Sale (POS)
  • check Reporting/Analytics
  • close Reservations Management
  • close Table Management
  • close Wait List Management
  • close Billing & Invoicing
  • close Built-in Accounting
  • check Employee Management
  • check Inventory Management
  • close Kitchen Management
  • close Menu Management
  • check Point of Sale (POS)
  • check Reporting/Analytics
  • check Reservations Management
  • check Table Management
  • check Wait List Management

Screenshots

View 2 screenshots 49189 thumb
View 4 screenshots 180631 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HotSchedules vs OpenTable for Restaurants

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