--- title: "Best Retail Management Systems Software 2026 | Capterra" description: "Find the top Retail Management Systems software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/retail-management-systems-software/" page_type: "category" language: "en" --- # Best Retail Management Systems Software Last updated on August 3, 2026 How to find the right Retail Management Systems Software? Learn more from our team about Retail Management Systems Software pricing features and benefits in our Retail Management Systems Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is retail management software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on August 3, 2026 [Retail management](https://www.capterra.com/retail-management-systems-software/) software helps retailers of all types and sizes manage the financial reporting, accounting, and operations of their retail stores. Modern retail management solutions help organizations understand their consumers' buying behavior, thus improving sales and customer satisfaction. Typically, these systems include features like inventory management, employee management, reporting, and analytics. Retail management software integrates core retail processes with other systems, such as point of sale (POS), human resources, marketing, eCommerce, and customer relationship management (CRM). * * * For more information consult our [Retail Management Systems Buyers Guide](#buyers-guide-content) ## Finale Inventory Rating: 4.7 out of 5 (218 reviews) Profile: [Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Finale Inventory is cloud-based software aiding ecommerce businesses on Amazon, FBA, and Shopify in streamlining inventory management. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Available - Purchase Order Management: Available - Order Management: Available - eCommerce Management: Available - Retail Inventory Management: Available - Multi-Location: Available - Merchandise Management: Not available - Returns Management: Available - CRM: Not available - Accounting Integration: Available - Loyalty Program: Not available - Commission Management: Not available #### Feature-related review snippet Reviewer: narasimha rao Y. Reviewer details: Mechanical or Industrial Engineering, 51-200 employees Published: August 14, 2023 > "One of the standout features of Finale Inventory is its intuitive and user-friendly interface." ### Gallery tab Ease of use: 4.6 out of 5 (218 reviews) #### Related review snippet Reviewer: Grant E. Reviewer details: Alternative Medicine, 11-50 employees Published: October 21, 2024 > "My business is unique and needed a lot of extra care, but we eventually were able to go live with a great system that will be usable by production staff and greatly improve the process of inventory transfers." ### Integrations tab Finale Inventory connects with 46+ software tools. [See all integrations](https://www.capterra.com/p/149851/Finale-Inventory/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Shopify: 5.0 rating - Squarespace: 4.6 rating - Lightspeed Retail: 4.0 rating - Adobe Commerce: 4.3 rating - SPS Commerce: 4.2 rating #### Integrations-related review snippet Reviewer: Omar A. Reviewer details: Automotive, 51-200 employees Published: September 17, 2024 > "It has some very strong integrations & reporting I really like and wouldnt have been able to accomplish what I wanted without them." --- ## Runit RealTime Rating: 4.7 out of 5 (19 reviews) Profile: [Runit RealTime](https://www.capterra.com/p/137449/Runit-RealTime-Cloud/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The only POS for fine retailers who do 90+% of their revenue in-store and need a system that is built for today's physical retailer. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $274.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Available - Purchase Order Management: Available - Order Management: Available - eCommerce Management: Available - Retail Inventory Management: Available - Multi-Location: Available - Merchandise Management: Available - Returns Management: Available - CRM: Available - Accounting Integration: Available - Loyalty Program: Available - Commission Management: Available ### Gallery tab Ease of use: 4.5 out of 5 (19 reviews) ### Integrations tab Runit RealTime connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/137449/Runit-RealTime-Cloud/#integrations) #### Most popular integrations - Shopify: 4.5 rating - QuickBooks Desktop: 4.4 rating - WooCommerce: 4.5 rating - Sage Intacct: 4.3 rating - Adobe Commerce: 4.3 rating - SPS Commerce: 4.2 rating - Avalara: 4.0 rating - BigCommerce: 4.4 rating - Sage 300: 4.0 rating --- ## PROSALE Rating: 5.0 out of 5 (1 reviews) Profile: [PROSALE](https://www.capterra.com/p/198428/PROSALE/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Retail management system that helps businesses with inventory management, receipt printing, suggestive pricing, and email marketing. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Usage Based, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Available - Purchase Order Management: Available - Order Management: Available - eCommerce Management: Available - Retail Inventory Management: Available - Multi-Location: Available - Merchandise Management: Available - Returns Management: Available - CRM: Available - Accounting Integration: Not available - Loyalty Program: Not available - Commission Management: Available ### Gallery tab Ease of use: 5.0 out of 5 (1 reviews) ### Integrations tab PROSALE connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/198428/PROSALE/#integrations) #### Most popular integrations - Square Payments: 4.7 rating - Worldpay for Enterprise: 3.3 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## AIM Rating: 4.1 out of 5 (198 reviews) Profile: [AIM](https://www.capterra.com/p/130285/AIMsi/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AIM is a complete point of sale, inventory management, accounting and business software for the retail industry. (AIM is EMV-ready) #### Rating breakdown - Ease of Use: 3.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive inventory control tools Cons: - Frequent software reliability problems #### Starting price Starting price: $995.00 Pricing details: Flat Rate, One Time Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Point of Sale (POS): 4.8 rating - Purchase Order Management: 4.8 rating - For Retail: 4.7 rating - Order Management: 4.8 rating #### Lowest rated features - Customizable Reports: 2.0 rating - Sales Reports: 4.0 rating - Inventory Management: 4.2 rating - Accounting Integration: 4.3 rating #### Feature-related review snippet Reviewer: Devon H. Reviewer details: Retail, 11-50 employees Published: October 4, 2022 > "It has made our business run smoother and has opened up some avenues to us that were previously not feasible." ### Gallery tab Ease of use: 3.6 out of 5 (198 reviews) #### Related review snippet Reviewer: Katherine G. Reviewer details: Retail, 1-10 employees Published: September 21, 2022 > "The program has tons of features, functions, and reports which is a definite positive for businesses that need to keep track and monitor various aspects of the business. " ### Integrations tab AIM connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/130285/AIMsi/#integrations) #### Most popular integrations - Smartwaiver: 4.0 rating - FastBound: 4.8 rating #### Integrations-related review snippet Reviewer: Dan L. Reviewer details: Music, 1-10 employees Published: October 3, 2022 > "From POS to backroom accounting and inventory management the software integrates seamlessly." --- ## CStoreOffice Rating: 3.8 out of 5 (33 reviews) Profile: [CStoreOffice](https://www.capterra.com/p/119847/C-Store-Office/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CStoreOffice® is a secure online back-office software for convenience stores, gas stations, and foodservice retailers. #### Rating breakdown - Ease of Use: 3.8 out of 5 - Customer Service: 3.7 out of 5 - Features: 3.8 out of 5 - Value for Money: 3.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $149.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - For Retail: 4.5 rating - Point of Sale (POS): 4.5 rating - Sales Reports: 4.3 rating - Inventory Tracking: 4.7 rating #### Lowest rated features - Inventory Management: 4.0 rating - Order Management: 4.0 rating - Purchase Order Management: 4.3 rating - Retail Inventory Management: 4.3 rating ### Gallery tab Ease of use: 3.8 out of 5 (33 reviews) #### Related review snippet Reviewer: Amber J. Reviewer details: Retail, 51-200 employees Published: September 1, 2025 > "The customer support is unmatched." ### Integrations tab CStoreOffice connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/119847/C-Store-Office/#integrations) #### Most popular integrations - QuickBooks Online: 4.5 rating - SAP Business One: 4.3 rating --- ## Retail Auditing & Mobile Crowdsourcing Rating: 4.0 out of 5 (1 reviews) Profile: [Retail Auditing & Mobile Crowdsourcing](https://www.capterra.com/p/188476/Retail-Auditing-Mobile-Crowdsourcing/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Identify opportunities to recapture lost revenue through crowdsourced brick-and-mortar data collection. #### Rating breakdown - Ease of Use: 3.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.0 out of 5 - Value for Money: 3.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $30000.00 Pricing details: Per Feature Free trial: No Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Purchase Order Management: Not available - Order Management: Not available - eCommerce Management: Not available - Retail Inventory Management: Available - Multi-Location: Not available - Merchandise Management: Available - Returns Management: Not available - CRM: Not available - Accounting Integration: Not available - Loyalty Program: Not available - Commission Management: Not available ### Gallery tab Ease of use: 3.0 out of 5 (1 reviews) --- ## Toast POS Rating: 4.1 out of 5 (553 reviews) Profile: [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Toast is an all-in-one POS built to improve the efficiency of your business and check every box on your retail POS system wishlist. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 3.7 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Pros: - Highly customizable and intuitive system - Comprehensive and evolving features Cons: - Frequent glitches and unresolved problems - Slow and unhelpful phone support #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Purchase Order Management: Not available - Order Management: Available - eCommerce Management: Available - Retail Inventory Management: Available - Multi-Location: Available - Merchandise Management: Not available - Returns Management: Available - CRM: Not available - Accounting Integration: Available - Loyalty Program: Available - Commission Management: Available #### Feature-related review snippet Reviewer: Matt C. Reviewer details: Music, 11-50 employees Published: April 2, 2024 > "Being able to adjust prices and buttons on the fly is helpful, as well as color coding them." ### Gallery tab Ease of use: 4.2 out of 5 (553 reviews) #### Related review snippet Reviewer: Barrett D. Reviewer details: Hospitality, 11-50 employees Published: November 10, 2025 > "We also use the mobile options for bartenders so they can input the order in real-time while taking the order. Plus, the management options for Toast are very easy to learn and the layout is nicely organized." ### Integrations tab Toast POS connects with 61+ software tools. [See all integrations](https://www.capterra.com/p/136301/Toast-POS/#integrations) #### Most popular integrations - QuickBooks Online Advanced: 4.4 rating - Proliant: 4.5 rating - TapMango: 4.8 rating - Restaurant365: 4.1 rating - SevenRooms: 4.4 rating - Tock: 3.4 rating #### Integrations-related review snippet Reviewer: Brian D. Reviewer details: Recreational Facilities and Services, 1-10 employees Published: January 20, 2025 > "We really like the integration to QBO using a third party tool." --- ## SKU IQ Rating: 4.7 out of 5 (174 reviews) Profile: [SKU IQ](https://www.capterra.com/p/186941/Sku-IQ/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Inventory management software that enables retailers to synchronize their Point-of-Sale with their eCommerce system quickly & easily. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $35.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - For Retail: 4.8 rating - Inventory Tracking: 5.0 rating - eCommerce Management: 4.5 rating - Order Management: 4.7 rating #### Lowest rated features - Data Synchronization: 4.3 rating - Reporting/Analytics: 4.6 rating - Inventory Optimization: 4.7 rating - Merchandise Management: 4.8 rating #### Feature-related review snippet Reviewer: Jeremiah L. Reviewer details: Marketing and Advertising, 11-50 employees Published: December 20, 2024 > "It allows us the flexibility of having the same information across all of our online platforms, it's a gamechanger!" ### Gallery tab Ease of use: 4.6 out of 5 (174 reviews) #### Related review snippet Reviewer: Miguel M. Reviewer details: Events Services, 11-50 employees Published: February 17, 2025 > "This is great for syncing your Wix inventory with Square POS and Square for Retail, the Product search & Multi Sync features are good and the Sync Events list is handy too." ### Integrations tab SKU IQ connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/186941/Sku-IQ/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Shopify: 4.9 rating - Stripe: 4.6 rating - Square Point of Sale: 3.7 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating #### Integrations-related review snippet Reviewer: Kate K. Reviewer details: Apparel & Fashion, Self-employed Published: August 18, 2023 > "The integration with Shopify and Tiktok was seamless." --- ## iLost for Business Rating: 4.7 out of 5 (23 reviews) Profile: [iLost for Business](https://www.capterra.com/p/177237/iLost-for-Business/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Complete lost and found management solution. Give your end-customers the power to search and claim their lost property online. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Usage Based, Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Not available - Purchase Order Management: Not available - Order Management: Not available - eCommerce Management: Not available - Retail Inventory Management: Not available - Multi-Location: Available - Merchandise Management: Not available - Returns Management: Available - CRM: Not available - Accounting Integration: Not available - Loyalty Program: Not available - Commission Management: Not available ### Gallery tab Ease of use: 4.7 out of 5 (23 reviews) ### Integrations tab iLost for Business connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/177237/iLost-for-Business/#integrations) #### Most popular integrations - Microsoft Azure: 4.6 rating - Google Cloud Identity: 4.8 rating --- ## Quant Rating: 4.8 out of 5 (20 reviews) Profile: [Quant](https://www.capterra.com/p/182719/Quant-Retail/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Quant is a cloud solution for the management of retail space, product categories, planograms, shelf labels and automatic ordering. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €1200.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - For Retail: 4.5 rating - Sales Reports: 4.0 rating - Inventory Management: 5.0 rating - Inventory Tracking: 5.0 rating #### Lowest rated features - Third-Party Integrations: 2.0 rating - Merchandise Management: 4.0 rating - Reporting & Statistics: 4.0 rating - Reporting/Analytics: 5.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (20 reviews) #### Related review snippet Reviewer: Stefano M. Reviewer details: Pharmaceuticals, 51-200 employees Published: July 2, 2024 > "Quant has proven to be a robust solution for managing both stores and planograms. Although it may initially seem somewhat complex to learn and not particularly user-friendly, the introductory video training was very helpful in getting acquainted with its features." --- ## Helcim Rating: 3.8 out of 5 (34 reviews) Profile: [Helcim](https://www.capterra.com/p/149107/Virtual-Terminal/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Helcim Inventory Management keeps your business organized and running efficiently. Easily add products so you can focus on sales. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.1 out of 5 - Features: 3.9 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Usage Based, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Available - Purchase Order Management: Available - Order Management: Available - eCommerce Management: Available - Retail Inventory Management: Available - Multi-Location: Not available - Merchandise Management: Not available - Returns Management: Available - CRM: Available - Accounting Integration: Available - Loyalty Program: Not available - Commission Management: Not available #### Feature-related review snippet Reviewer: Paul B. Reviewer details: Management Consulting, Self-employed Published: January 21, 2026 > "The site is well designed, UI is easy to navigate. While I am not happy with Helcim, I will say their customer service was quick to respond." ### Gallery tab Ease of use: 4.0 out of 5 (34 reviews) #### Related review snippet Reviewer: Paul B. Reviewer details: Management Consulting, Self-employed Published: January 21, 2026 > "The site is well designed, UI is easy to navigate. While I am not happy with Helcim, I will say their customer service was quick to respond." ### Integrations tab Helcim connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/149107/Virtual-Terminal/#integrations) #### Most popular integrations - QuickBooks Online: 4.3 rating - Xero: 4.4 rating - WooCommerce: 4.5 rating --- ## Local Express Profile: [Local Express](https://www.capterra.com/p/10008877/Local-Express/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-based food retail solution that enables businesses to streamline operations and delivers seamless shopping experiences. #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Purchase Order Management: Available - Order Management: Available - eCommerce Management: Available - Retail Inventory Management: Available - Multi-Location: Available - Merchandise Management: Available - Returns Management: Available - CRM: Available - Accounting Integration: Available - Loyalty Program: Available - Commission Management: Available ### Gallery tab ### Integrations tab Local Express connects with 43+ software tools. [See all integrations](https://www.capterra.com/p/10008877/Local-Express/#integrations) #### Most popular integrations - Clover: 3.8 rating - RMS: 4.4 rating - RetailEdge: 4.8 rating - Square 9: 4.5 rating - MicroSale: 3.7 rating - IT Retail: 4.6 rating - Encore: 4.0 rating - RMS POS: 4.0 rating - NCR-Software: 3.0 rating --- ## The Assistant Manager Rating: 4.2 out of 5 (10 reviews) Profile: [The Assistant Manager](https://www.capterra.com/p/108168/The-Assistant-Manager/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? TAM gives you the tools to run a smarter, more connected retail operation. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.5 out of 5 - Features: 3.8 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $2500.00 Pricing details: Per User, One Time Free trial: No Free demo: No ### Features tab #### Highest rated features - Sales Reports: 4.5 rating - Retail Inventory Management: 4.0 rating - Real-Time Reporting: 4.0 rating - Accounting Integration: 3.0 rating ### Gallery tab Ease of use: 4.0 out of 5 (10 reviews) --- ## Windward System Five Rating: 3.8 out of 5 (189 reviews) Profile: [Windward System Five](https://www.capterra.com/p/43189/Windward-System-Five/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Complete retail management: POS, inventory, purchasing, CRM, accounting & KPI dashboards in one platform — built for independents. #### Rating breakdown - Ease of Use: 3.7 out of 5 - Customer Service: 3.7 out of 5 - Features: 3.8 out of 5 - Value for Money: 3.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive inventory tracking tools Cons: - Slow and inconsistent support service - Frequent software glitches and errors #### Starting price Starting price: $135.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Point of Sale (POS): 3.2 rating - Inventory Management: 2.7 rating - Sales Reports: 3.7 rating - For Retail: 2.5 rating #### Lowest rated features - eCommerce Management: 1.0 rating - Order Management: 3.0 rating - Multi-Location: 1.0 rating - Reporting/Analytics: 1.0 rating #### Feature-related review snippet Reviewer: Ed W. Reviewer details: Retail, 1-10 employees Published: January 27, 2021 > "We needed a lot of hand holding when we first started--I had no previous experience with POS software--and Windward successfully guided even a slow learner like me!" ### Gallery tab Ease of use: 3.7 out of 5 (189 reviews) #### Related review snippet Reviewer: Mason B. Reviewer details: Consumer Goods, 1-10 employees Published: August 4, 2025 > "Searching for historic records of customer purchases, inventory tracking over time, and loyalty program points still works very well." ### Integrations tab Windward System Five connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/43189/Windward-System-Five/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Microsoft Power BI: 4.6 rating - WooCommerce: 1.0 rating - Global Payments Integrated: 2.4 rating - WebSell: 4.4 rating - Worldpay for Enterprise: 4.0 rating - Datacap: 5.0 rating - Polaris --- ## NetSuite Rating: 4.2 out of 5 (2,057 reviews) Profile: [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Deliver an exceptional customer experience, across all selling channels, on a single, unified platform with NetSuite retail management. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.8 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Automated financial process integration - Unified inventory and operations control Cons: - High and unpredictable costs - Frequent bugs and unresolved errors #### Starting price Starting price: Not available Pricing details: Per Year Free trial: No Free demo: No ### Features tab #### Highest rated features - Customizable Reports: 4.0 rating - Inventory Management: 4.0 rating #### Feature-related review snippet Reviewer: Teresa Z. Reviewer details: Wholesale, 51-200 employees Published: March 25, 2026 > "What I like the most about NetSuite is its innovative AI technology, which could significantly reduce the amount of manual work involved within the business" ### Gallery tab Ease of use: 4.0 out of 5 (2,057 reviews) #### Related review snippet Reviewer: Sachin P. Reviewer details: Consumer Goods, 51-200 employees Published: April 8, 2026 > "Its real-time reporting and scalability were especially valuable for supporting business growth and decision-making. If you want, tell me your role (e.g., finance, ops, sales), and I can tailor it to sound more personal and specific." ### Integrations tab NetSuite connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/135757/NetSuite/#integrations) #### Most popular integrations - Docusign: 4.7 rating - Box: 4.4 rating - BambooHR: 4.6 rating - Microsoft Outlook: 4.3 rating - SAP Concur: 3.9 rating - Expensify: 4.1 rating #### Integrations-related review snippet Reviewer: Keson Y. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: March 25, 2026 > "What I liked most about NetSuite was how it brings multiple business functions into one integrated platform." --- ## SumUp Point of Sale Rating: 4.8 out of 5 (17 reviews) Profile: [SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? The SumUp Point of Sale: Grow your business and build your customer base with every transaction. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Available - Purchase Order Management: Available - Order Management: Available - eCommerce Management: Available - Retail Inventory Management: Available - Multi-Location: Available - Merchandise Management: Not available - Returns Management: Available - CRM: Available - Accounting Integration: Available - Loyalty Program: Available - Commission Management: Available ### Gallery tab Ease of use: 4.8 out of 5 (17 reviews) --- ## PayPal Rating: 4.6 out of 5 (26,551 reviews) Profile: [PayPal](https://www.capterra.com/p/207944/PayPal/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? From payments to credit to fraud protection, PayPal helps businesses streamline payment processing and chargeback management. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Secure payment experience Cons: - High and confusing transaction fees - Inconsistent fraud resolution process #### Starting price Starting price: $0.29 Pricing details: Other Free trial: No Free demo: No ### Features tab #### Highest rated features - For Retail: 4.8 rating - Reporting/Analytics: 4.7 rating - Point of Sale (POS): 4.8 rating - Returns Management: 4.5 rating #### Lowest rated features - eCommerce Management: 4.4 rating - Order Management: 4.4 rating - Promotions Management: 4.3 rating - Real-Time Monitoring: 4.0 rating #### Feature-related review snippet Reviewer: eldho T. Reviewer details: Electrical/Electronic Manufacturing, 51-200 employees Published: April 14, 2026 > "The materials used and how well the item holds up over time. How effectively the product fulfills its intended purpose compared to its advertising. How intuitive and aesthetically pleasing the product is for its target audience." ### Gallery tab Ease of use: 4.6 out of 5 (26,551 reviews) #### Related review snippet Reviewer: Melanie M. Reviewer details: Consumer Services, Self-employed Published: April 15, 2026 > "The free version gives me plenty of options, including creating a custom PayPal.me link which makes sharing my business with others even easier. Whenever I've needed to reach out to customer support, the messaging system feels a bit dated but, thankfully, I usually hear back same day." ### Integrations tab PayPal connects with 52+ software tools. [See all integrations](https://www.capterra.com/p/207944/PayPal/#integrations) #### Most popular integrations - Wix: 4.5 rating - QuickBooks Online: 4.7 rating - Shopify: 4.6 rating - WooCommerce: 4.7 rating - Donorbox: 4.8 rating - BigCommerce: 4.7 rating #### Integrations-related review snippet Reviewer: VINAY P. Reviewer details: Automotive, 1,001-5,000 employees Published: July 1, 2026 > "Its wide acceptance across e-commerce websites and integration with many business platforms make it convenient for both personal and professional use." --- ## Pipedrive Rating: 4.5 out of 5 (3,057 reviews) Profile: [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Minimal learning curve for users - Highly visual sales pipeline management Cons: - Limited advanced reporting capabilities - Cumbersome search and filter options #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Purchase Order Management: Not available - Order Management: Not available - eCommerce Management: Not available - Retail Inventory Management: Not available - Multi-Location: Not available - Merchandise Management: Not available - Returns Management: Not available - CRM: Available - Accounting Integration: Not available - Loyalty Program: Not available - Commission Management: Not available #### Feature-related review snippet Reviewer: Samuel B. Reviewer details: Information Services, 1-10 employees Published: September 3, 2024 > "Nice interface for business and prospects management" ### Gallery tab Ease of use: 4.5 out of 5 (3,057 reviews) #### Related review snippet Reviewer: Brett B. Reviewer details: Marketing and Advertising, 1-10 employees Published: July 14, 2026 > "Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs." ### Integrations tab Pipedrive connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/132666/Pipedrive/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - QuickBooks Online: 4.3 rating - Aircall: 4.2 rating - Proposify: 4.4 rating - Help Scout: 4.6 rating - Wishpond: 4.1 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: November 12, 2024 > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting." --- ## When I Work Rating: 4.5 out of 5 (1,299 reviews) Profile: [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Employee scheduling solution that helps businesses manage schedules, track working time, monitor attendance & communicate with workers. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Streamlined shift management - Intuitive and accessible design Cons: - Frequent glitches and instability - Unreliable and excessive alerts #### Starting price Starting price: $2.50 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Purchase Order Management: Not available - Order Management: Not available - eCommerce Management: Not available - Retail Inventory Management: Not available - Multi-Location: Available - Merchandise Management: Not available - Returns Management: Not available - CRM: Not available - Accounting Integration: Available - Loyalty Program: Not available - Commission Management: Not available #### Feature-related review snippet Reviewer: Lauren H. Reviewer details: Veterinary, 11-50 employees Published: August 8, 2025 > "Value for the money, the customer support, the ease of use, the user interface, the features to track absences and days off requested, reporting, employee management and just a nice format for setting up schedules" ### Gallery tab Ease of use: 4.5 out of 5 (1,299 reviews) #### Related review snippet Reviewer: Stenie O. Reviewer details: Food & Beverages, 11-50 employees Published: March 10, 2026 > "When I work is great for time tracking, team communication, and saving time on scheduling. Plus, you can make your business schedule ahead of time, and with its calendar and appointment options, employees can swap their schedule as well." ### Integrations tab When I Work connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/121248/When-I-Work/#integrations) #### Most popular integrations - PayPal: 4.6 rating - QuickBooks Online: 4.2 rating - Google Calendar: 4.8 rating - Gusto: 4.1 rating - Zapier: 4.0 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: Laura Y. Reviewer details: Translation and Localization, 1-10 employees Published: July 8, 2026 > "Also, it integrates with my Google Calendar so I am able to see my other tasks side by side with my WIW tasks." --- ## Fishbowl Rating: 4.2 out of 5 (1,128 reviews) Profile: [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Fishbowl helps small retailers automate their supply chain. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive inventory control tools - Straightforward daily operations Cons: - Recurring technical disruptions - Limited customizable reporting #### Starting price Starting price: Not available Pricing details: Other Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Inventory Management: 4.6 rating - Purchase Order Management: 4.2 rating - Sales Reports: 5.0 rating - Reporting/Analytics: 3.8 rating #### Lowest rated features - Order Management: 2.0 rating - Shipping Management: 2.0 rating - Accounting Integration: 1.0 rating - CRM: 1.0 rating #### Feature-related review snippet Reviewer: Maiko A. Reviewer details: Retail, 11-50 employees Published: October 29, 2025 > "They system interface is simple and relatively easy to use." ### Gallery tab Ease of use: 4.1 out of 5 (1,128 reviews) #### Related review snippet Reviewer: Michael K. Reviewer details: Medical Devices, 51-200 employees Published: April 16, 2026 > "The support team is awesome, and Fishbowl allows us to monitor and track inventories of our most basic components all the way up through each step until we have a finished product on the shelf, ready to ship." ### Integrations tab Fishbowl connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/123794/Fishbowl/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - QuickBooks Online: 4.4 rating - Shopify: 4.2 rating - Xero: 4.4 rating - QuickBooks Online Advanced: 4.2 rating - ShipStation: 4.1 rating #### Integrations-related review snippet Reviewer: Adam L. Reviewer details: Construction, 51-200 employees Published: April 21, 2026 > "Very positive, I do believe firmly that Fishbowl is a great product that also connects (by feed) seamlessly to Quickbooks Online, which has saved us many person-hours, thus providing value for money spent." --- ## Lightspeed Retail Rating: 4.0 out of 5 (975 reviews) Profile: [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? This cloud-based POS centralizes inventory management, employee management, sales reporting & accounting across locations and channels. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 3.9 out of 5 - Features: 3.9 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations - Remote access and data security Cons: - Frequent glitches and slowdowns - Limited and restrictive payment options #### Starting price Starting price: $109.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Inventory Management: 4.3 rating - Purchase Order Management: 4.3 rating - Point of Sale (POS): 4.3 rating - Sales Reports: 5.0 rating #### Lowest rated features - Employee Management: 3.0 rating - API: 1.0 rating - Customer History: 1.0 rating - Promotions Management: 1.0 rating #### Feature-related review snippet Reviewer: Helena L. Reviewer details: Retail, Self-employed Published: February 11, 2022 > "The professional looking equipment and software, and the many options it provides" ### Gallery tab Ease of use: 4.1 out of 5 (975 reviews) #### Related review snippet Reviewer: Carleton T. Reviewer details: Retail, 1-10 employees Published: December 13, 2024 > "The main reason I signed up for Lightspeed Retail was so that I could keep my e-commerce website's stock properly synced up with my in-store retail stock." ### Integrations tab Lightspeed Retail connects with 67+ software tools. [See all integrations](https://www.capterra.com/p/120491/Lightspeed-Retail/#integrations) #### Most popular integrations - Mailchimp: 3.0 rating - Meta for Business: 4.4 rating - QuickBooks Online Advanced: 4.4 rating - Google Ads: 4.4 rating - Kangaroo: 4.9 rating - Agendrix: 4.8 rating #### Integrations-related review snippet Reviewer: Noemí P. Reviewer details: Retail, 1-10 employees Published: December 7, 2022 > "It has many options to play with, making it easy to integrate your business." --- ## Cin7 Core Rating: 4.3 out of 5 (738 reviews) Profile: [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Combine POS in multiple outlets and locations with powerful inventory management and accounting software with Core. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Extensive customization options Cons: - Recurring bugs and inconsistencies - Frequent slowdowns and outages #### Starting price Starting price: $349.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Order Management: 4.0 rating - Inventory Management: 5.0 rating - eCommerce Management: 3.3 rating - Inventory Tracking: 5.0 rating #### Lowest rated features - Accounting Integration: 4.0 rating - Multi-Currency: 5.0 rating - Reporting/Analytics: 5.0 rating #### Feature-related review snippet Reviewer: Gretchen H. Reviewer details: Retail, 1-10 employees Published: October 9, 2025 > "has been very helpful with getting us up and running even though it took us a bit longer than the standard window, she has guided us through the process skillfully and a cheerful attitude." ### Gallery tab Ease of use: 4.2 out of 5 (738 reviews) #### Related review snippet Reviewer: Sonu P. Reviewer details: Consumer Goods, 51-200 employees Published: May 7, 2026 > "Automation is a big plus things like stock updates, order syncing, and invoicing save a lot of manual effort." ### Integrations tab Cin7 Core connects with 28+ software tools. [See all integrations](https://www.capterra.com/p/133038/Cin7-Core/#integrations) #### Most popular integrations - Shopify: 4.2 rating - HubSpot CRM: 4.5 rating - Square Point of Sale: 4.6 rating - Avalara: 4.0 rating - Prospect CRM: 4.8 rating - Inventory Planner: 4.6 rating #### Integrations-related review snippet Reviewer: Pierre G. Reviewer details: Accounting, 11-50 employees Published: April 17, 2025 > "On the finance side, the seamless QuickBooks Online integration has drastically cut down our reconciliation time each month." --- ## Epos Now Rating: 3.8 out of 5 (726 reviews) Profile: [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? One POS system that sits at the centre of your retail operation. Manage your stock, staff, sales, data and payments from anywhere. #### Rating breakdown - Ease of Use: 3.8 out of 5 - Customer Service: 3.6 out of 5 - Features: 3.8 out of 5 - Value for Money: 3.6 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible system - Quick and supported implementation Cons: - Challenging contract termination - Concerns about business practices #### Starting price Starting price: $349.00 Pricing details: Flat Rate, One Time Free trial: No Free demo: No ### Features tab #### Highest rated features - Point of Sale (POS): 3.6 rating - Inventory Tracking: 4.0 rating - Order Management: 3.7 rating - Sales Reports: 3.4 rating #### Lowest rated features - eCommerce Management: 2.3 rating - Electronic Payments: 1.0 rating - Real-Time Reporting: 1.0 rating - Reporting & Statistics: 1.0 rating #### Feature-related review snippet Reviewer: David M. Reviewer details: Food & Beverages, 1-10 employees Published: July 31, 2025 > "As a beginner it was easy to use and set up once i had had a little practice using the system The new look which enables products to be displayed is much better" ### Gallery tab Ease of use: 3.8 out of 5 (726 reviews) #### Related review snippet Reviewer: Mark G. Reviewer details: Restaurants, 11-50 employees Published: September 11, 2025 > "The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more." ### Integrations tab Epos Now connects with 24+ software tools. [See all integrations](https://www.capterra.com/p/152638/Epos-Now/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Gmail: 4.8 rating - QuickBooks Online: 5.0 rating - Eventbrite: 4.6 rating - Xero: 3.5 rating #### Integrations-related review snippet Reviewer: Phil G. Reviewer details: Retail, 1-10 employees Published: July 16, 2025 > "The integration with Xero also works seamlessly, which has been a great help for our accounting." --- ## Cin7 Omni Rating: 4.3 out of 5 (601 reviews) Profile: [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Connect your inventory, sales channels, orders and warehouses in one automated solution with built-in EDI and 700 integrations. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Scalable solution for growth - Intuitive and efficient navigation Cons: - Frequent technical and integration problems - High and increasing pricing concerns #### Starting price Starting price: $349.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - eCommerce Management: 5.0 rating - Inventory Management: 5.0 rating - Order Management: 5.0 rating - Point of Sale (POS): 5.0 rating #### Lowest rated features - Accounting Integration: 1.0 rating - Merchandise Management: 3.0 rating #### Feature-related review snippet Reviewer: Dean B. Reviewer details: Electrical/Electronic Manufacturing, 1-10 employees Published: June 21, 2022 > "has been most helpful." ### Gallery tab Ease of use: 4.2 out of 5 (601 reviews) #### Related review snippet Reviewer: Mike T. Reviewer details: Wholesale, 1-10 employees Published: March 27, 2026 > "What I liked most about Cin7 Omni is its robust API and the flexibility it offers in the UI." ### Integrations tab Cin7 Omni connects with 67+ software tools. [See all integrations](https://www.capterra.com/p/133133/Cin7/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - QuickBooks Online: 3.4 rating - Shopify: 4.4 rating - Stripe: 4.6 rating - ShipStation: 4.6 rating - Afterpay: 4.6 rating #### Integrations-related review snippet Reviewer: Charlotte C. Reviewer details: Farming, 11-50 employees Published: August 17, 2023 > "Integration with Shopify and Xero was easy. As we implemented all three programs at once it has been alot to take on board but Cin7 seems to be doing what it needs to." --- ## Clover Rating: 3.8 out of 5 (577 reviews) Profile: [Clover](https://www.capterra.com/p/226864/Clover/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based point-of-sale and payments system that integrates the functions of a cash register, card payment terminal, and more. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.2 out of 5 - Features: 3.8 out of 5 - Value for Money: 3.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple operation - Modern mobile device experience Cons: - Consistently poor user experiences - Unreliable phone support service #### Starting price Starting price: Not available Pricing details: Other Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Dashboard: 5.0 rating - Electronic Payments: 5.0 rating - Gift Card Management: 5.0 rating - Inventory Management: 5.0 rating #### Lowest rated features - Employee Management: 1.0 rating - Discount Management: 3.0 rating - For Retail: 3.0 rating - Reporting/Analytics: 3.0 rating #### Feature-related review snippet Reviewer: Nida I. Reviewer details: Apparel & Fashion, 51-200 employees Published: September 13, 2024 > "Its user-friendly interface and extensive customization options allow businesses to tailor the system to their specific needs." ### Gallery tab Ease of use: 4.0 out of 5 (577 reviews) #### Related review snippet Reviewer: Jesse Z. Reviewer details: Computer Software, 201-500 employees Published: July 26, 2026 > "Clover provides numerous options for payment options such as with Apple Pay, credit card with chip or swipe, or even cash." ### Integrations tab Clover connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/226864/Clover/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Docusign: 4.7 rating - Shopify: 4.0 rating - Gusto: 4.6 rating - Xero: 4.4 rating - Constant Contact: 4.3 rating #### Integrations-related review snippet Reviewer: Amy D. Reviewer details: Veterinary, 1-10 employees Published: January 31, 2025 > "great would definitely recommend especially if it is integrated with software" --- Page 1 of 10 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (430) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Accounting Integration AI Copilot Commission Management CRM eCommerce Management Email Marketing Employee Management Generative AI Loyalty Program Mail Order Merchandise Management Multi-Location Order Management Purchase Order Management Reporting/Analytics Retail Inventory Management Returns Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Point of Sale Software](https://www.capterra.com/point-of-sale-software/)[Store Locator Software](https://www.capterra.com/store-locator-software/)[Retail POS System Software](https://www.capterra.com/retail-pos-system-software/)[Pricing Optimization Software](https://www.capterra.com/pricing-optimization-software/)[Retail Execution Software](https://www.capterra.com/retail-execution-software/)[Payment Processing Software](https://www.capterra.com/payment-processing-software/) Table of Contents - [The benefits of retail management software](#the-benefits-of-retail-management-software) - [Typical features of retail management software](#typical-features-of-retail-management-software) - [The cost of retail management software](#the-cost-of-retail-management-software) - [Considerations when purchasing retail management software](#considerations-when-purchasing-retail-management-software) - [Relevant retail management software trends](#relevant-retail-management-software-trends) ## The benefits of retail management software - **Streamline transaction processing:** Setting prices and tracking transactions manually can lead to costly errors. Retail management software automates tasks like barcode scanning, improving accuracy and speed during the checkout process and reducing transaction processing-related errors. Automated retail management software also offers features like suggestive selling, which facilitates upselling and cross-selling of additional products to customers during checkout. - **Minimize errors and improve accuracy:** Retail management software offers automation that reduces human intervention in day-to-day retail operations and decreases the impact of human error in processes like inventory management, employee management, and sales. - **Boost Sales:** Retail management systems help improve sales by keeping track of fast-selling items, as well as inventory lying unsold in your warehouse to help retailers respond to demand, or lack thereof. In addition, these systems can help retailers connect with customers online, and learn from their shopping and social media behaviors. Retailers can use retail management software that is compatible with multiple devices to aid data collection, and learn customer likes and dislikes, and use that information to boost sales. * * * ## Typical features of retail management software - **Inventory management:** Track and manage the quantity of stocked goods to maintain proper supply levels. Provide store managers with real-time reports on inventory levels. - **Point of Sale (POS):** Process point of sale (POS) operations such as billing, payments, cash register transactions, and more. - **CRM:** Track customer information and manage a centralized customer database. - **Purchase order management:** Track and manage purchase orders. - **eCommerce:** Manage online storefronts. - **Email marketing:** Create email campaigns and send marketing emails to showcase products and reach/communicate with customers. * * * ## The cost of retail management software Most products in the market are priced on a "per month" basis for each register/physical location/POS store managed by the software. Pricing can be divided into three pricing tiers based on their **starting price.** **Price ranges\*:** - $28-$39 - $39-$83 - $83+ _\*The pricing included in this list is for the entry-level/lowest priced offering found on vendor websites on January 22, 2019. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise, premium, or advanced product that is priced higher may include additional features such as an advanced report builder, gift cards, and account management. * * * ## Considerations when purchasing retail management software - **Scalability:** While purchasing a retail management solution, it's important to keep in mind the volume of items and transactions your business needs the system to process. Another scalability factor is the software's ability to execute your work processes with a high degree of labor efficiency. Be sure to invest in a solution that not only meets your needs now, but will meet them in the future as your business grows. - **Integration:** Since retail management as a whole requires a lot of different processes and functions, be sure to evaluate the integration capabilities of retail management software before making a purchase decision. Consider integration with subsystems such as price management, replenishment, and merchandise planning, or external solutions related to accounting, eCommerce, and human resources. - **Cost:** Retail management software can be offered for a one-time licensing fee or on a subscription basis. These systems can also incur additional costs related to hardware, database licenses, and technical support. Additionally, certain businesses may only need a subset of retail management solution's functionality rather than the entire system. It's imperative for your business to conduct extensive research and speak with vendors to understand a solution's pricing structure to avoid overpaying for functions you don't need or unexpected costs after investing in a system.  - **Suitability:** Not every retail business is the same, and some retail management systems focus on specific niches compared to generic retail management (e.g., retail management software for apparel, spa services, fitness). Such software comes with prebuilt specific industry templates and easy-to-understand interfaces designed for users within that particular market. If available, consider purchasing a category-specific retail solution for your business to avoid costly add-ons in the future and benefit from technology focused on your specific business needs. * * * ## Relevant retail management software trends - **Artificial intelligence (AI) is helping recommend products to customers:** Understanding customer preferences and their buying behavior has always been important for businesses striving to retain their customers and boost revenue. AI-driven retail management software is automating this process by learning customer buying behavior and patterns, and recommending related products to drive sales. These enhanced systems can also enhance retailer-customer relationships through user accounts that track behavior, preferences, purchasing activity, and more. - **The internet of things (IoT) is improving retail operations:** As technology continues to evolve, the IoT is helping retailers gather vast amounts of customer data with sensors and RFID tags. Products embedded with IoT tags and sensors can monitor purchase date, expiration date, and usage pattern. Here's an example: [Tommy Hilfiger is planning to introduce chip-embedded clothing](https://www.verypossible.com/blog/four-ways-iot-technology-is-transforming-retail) that will allow customers to earn points whenever they wear that clothing at specific locations. This, in turn, helps the brand track and gain insight from customers' usage of their product. In the coming years, expect facial recognition, contactless payments, and other advanced technologies to improve IoT-driven retail operations and the shopping experience. - **Omnichannel is driving retailers to improve the customer experience:** As technology continues to connect customers to online and physical stores using social media, eCommerce websites, and other platforms, retailers are tapping into every possible touchpoint to improve the customer experience, from product research to purchases and returns. Retailers are improving in-store experiences as well as online purchasing by simplifying the process across all channels. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra's Top 20 report](https://www.capterra.com/retail-management-systems-software/#infographic). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra's directory](https://www.capterra.com/retail-management-systems-software/) that offer them. The following sources were used for this document: 1\. [Top 5 Tech Trends for Small Business, Capterra](https://www.capterra.com/resources/top-5-small-business-tech-trends/) (Date accessed: January 21, 2019) 2\. 5 Small Business Retail Trends in 2018, Capterra (Date accessed: January 22, 2019) 3\. [23 Retail Technology Trends for Digital Transformation in 2018, Shuup](https://www.shuup.com/software/23-retail-technology-trends-for-digital-transformation-2018/) (Date accessed: January 22, 2019) 4\. [How Artificial Intelligence (AI) can Help Retail, The Balance Small Business](https://www.thebalancesmb.com/how-artificial-intelligence-will-change-retail-4143281) (Date accessed: January 21, 2019) 5\. [Three AI Marketing Trends for Brick-and-Mortar Retailers, Martech Today](https://martechtoday.com/three-ai-marketing-trends-for-brick-and-mortar-retailers-214917) (Date accessed: January 22, 2019) 6\. [Four Ways IoT Technology is Transforming Retail, Verypossible](https://www.verypossible.com/blog/four-ways-iot-technology-is-transforming-retail) (Date accessed: March 29, 2019)