# Best Review Management Software 2026 | Capterra > Find the top Review Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/review-management-software --- # Best Review Management Software Last updated on April 23, 2026 How to find the right Review Management Software? Learn more from our team about Review Management Software pricing features and benefits in our Review Management Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is review management software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on April 23, 2026 [Review management software](https://www.capterra.com/review-management-software/) helps businesses monitor, manage, and respond to customer reviews and feedback across various platforms, such as Google and Facebook. This software aggregates reviews from all the platforms into one central location, allowing the user to easily monitor and respond to customer reviews and feedback.  Review management software is often confused with [reputation management software](https://www.capterra.com/reputation-management-software/). However, the former is a part of the latter as the focus of reputation management software is to ensure that the business is perceived positively by its customers, and to do so, strategic actions are taken, which involve managing online reviews. * * * For more information consult our [Review Management Buyers Guide](#buyers-guide-content) [4.1 (77)](https://www.capterra.com/p/207701/Hibu/reviews/) Review management software that helps local businesses generate, monitor, and respond to customer reviews with ease. [Learn more about Hibu](https://www.capterra.com/p/207701/Hibu/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/) [Capterra Shortlist](https://www.capterra.com/review-management-software/shortlist/) GatherUp helps digital agencies collect, analyze, and showcase reviews to improve client reputation, retention, and business growth [Learn more about GatherUp](https://www.capterra.com/p/239159/GatherUp/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) [Capterra Shortlist](https://www.capterra.com/review-management-software/shortlist/) Review and reputation management software for businesses (SMBs) that helps automate online review monitoring and generation processes. [Learn more about Score My Reviews](https://www.capterra.com/p/183655/Score-My-Reviews/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [4.8 (56)](https://www.capterra.com/p/151950/Listen360/reviews/) Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. [Learn more about Listen360](https://www.capterra.com/p/151950/Listen360/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing 0.0 (0) Helping home services businesses turn every technician into a top performer. [Learn more about Applause](https://www.capterra.com/p/10022867/Applause/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [4.6 (37)](https://www.capterra.com/p/171738/uberall/reviews/) Control Your Brand's Narrative:Effortlessly manage reputation across 25+ locations.Uberall is tailored for your multi-location business [Learn more about Uberall](https://www.capterra.com/p/171738/uberall/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [5.0 (2)](https://www.capterra.com/p/205104/Stratus/#reviews) Multi-location marketing platform to help you easily respond to your reviews and keep your local listing profile information accurate. [Learn more about Stratus](https://www.capterra.com/p/205104/Stratus/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Capterra Shortlist](https://www.capterra.com/review-management-software/shortlist/) Birdeye Reviews is the leading platform to generate and manage online reviews on Google, Facebook, and other leading sites.  [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing 85% recommend this product [4.0 (6)](https://www.capterra.com/p/181148/Reviewpro-Reputation/#reviews) Use guest reviews to make smarter decisions, boost reputation, and grow revenue. Discover Shiji Reviewpro Reputation. [Learn more about Reviewpro Reputation](https://www.capterra.com/p/181148/Reviewpro-Reputation/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. [Learn more about ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [4.9 (223)](https://www.capterra.com/p/176189/Okendo/reviews/) [Capterra Shortlist](https://www.capterra.com/review-management-software/shortlist/) Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys. [Learn more about Okendo](https://www.capterra.com/p/176189/Okendo/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing 89% recommend this product [5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) [Capterra Shortlist](https://www.capterra.com/review-management-software/shortlist/) TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback. [Learn more about TrueReview](https://www.capterra.com/p/210085/TrueReview/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing 95% recommend this product [## Jobber](https://www.capterra.com/p/127994/Jobber/) [4.6 (1428)](https://www.capterra.com/p/127994/Jobber/reviews/) Join over 250K home service pros using Jobber. Organize your business, win more jobs, and get paid 4X faster. Get started today. [Learn more about Jobber](https://www.capterra.com/p/127994/Jobber/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing 81% recommend this product [## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) [Capterra Shortlist](https://www.capterra.com/review-management-software/shortlist/) The best way for brands to collect reviews and build trust with customers is on Trustpilot, the world's most powerful review platform. [Learn more about Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [## Text Request](https://www.capterra.com/p/167015/Text-Request/) [4.6 (1193)](https://www.capterra.com/p/167015/Text-Request/reviews/) [Capterra Shortlist](https://www.capterra.com/review-management-software/shortlist/) The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere. [Learn more about Text Request](https://www.capterra.com/p/167015/Text-Request/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [## Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/) Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. [Learn more about Weave](https://www.capterra.com/p/141842/Weave/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [## Podium](https://www.capterra.com/p/164285/Podium/) [4.3 (522)](https://www.capterra.com/p/164285/Podium/reviews/) Podium simplifies reputation management by making it easy to collect reviews, rise in the ranks of local search, and drive more leads. [Learn more about Podium](https://www.capterra.com/p/164285/Podium/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [## Thryv](https://www.capterra.com/p/156926/Thryv/) [4.2 (507)](https://www.capterra.com/p/156926/Thryv/reviews/) Thryv is an AI-powered CRM and marketing platform helping small businesses capture leads, automate follow-ups, and grow. [Learn more about Thryv](https://www.capterra.com/p/156926/Thryv/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [## FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) [4.6 (425)](https://www.capterra.com/p/153475/FieldPulse/reviews/) FieldPulse is an FSM software platform that helps service businesses manage scheduling, invoicing, communication, and team operations. [Learn more about FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [## Yotpo](https://www.capterra.com/p/144389/Yotpo/) [4.5 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) [Capterra Shortlist](https://www.capterra.com/review-management-software/shortlist/) Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores. [Learn more about Yotpo](https://www.capterra.com/p/144389/Yotpo/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [## SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) [4.2 (369)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/) Your online reputation helps drive business. SpotOn’s Review Management tool makes it easy to manage your online reputation. [Learn more about SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing [## Swell](https://www.capterra.com/p/172802/Swell/) [4.6 (356)](https://www.capterra.com/p/172802/Swell/reviews/) Swell automatically sends review requests to your patients so you can create an online reputation that fuels growth. [Learn more about Swell](https://www.capterra.com/p/172802/Swell/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing 80% recommend this product [## Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) [4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) [Capterra Shortlist](https://www.capterra.com/review-management-software/shortlist/) Collect and manage reviews and build a strong online reputation that helps you stand out in your area - all from one easy to use app. [Learn more about Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing 88% recommend this product [## Nicereply](https://www.capterra.com/p/152920/Nicereply/) [4.7 (283)](https://www.capterra.com/p/152920/Nicereply/reviews/) Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive [Learn more about Nicereply](https://www.capterra.com/p/152920/Nicereply/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing 87% recommend this product [## Superchat](https://www.capterra.com/p/210968/Superchat/) [4.8 (282)](https://www.capterra.com/p/210968/Superchat/reviews/) Superchat helps businesses get more positive reviews from happy customers. With simple processes, you generate and manage new reviews. [Learn more about Superchat](https://www.capterra.com/p/210968/Superchat/) Review Management features reviewers most value Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing 94% recommend this product Page 1 of 15 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (361) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Campaign Management Dashboard Generative AI Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Reputation Management Software](https://www.capterra.com/reputation-management-software/)[Customer Loyalty Software](https://www.capterra.com/customer-loyalty-software/)[Social Media Monitoring Software](https://www.capterra.com/social-media-monitoring-software/)[Social Media Analytics Tools Software](https://www.capterra.com/social-media-analytics-tools-software/)[Public Relations Software](https://www.capterra.com/public-relations-software/)[Social Listening Tools Software](https://www.capterra.com/social-listening-tools-software/)[Social Media Marketing Software](https://www.capterra.com/social-media-marketing-software/)[Influencer Marketing Software](https://www.capterra.com/influencer-marketing-software/) I'm looking for Review Management Software that is: [Free](https://www.capterra.com/review-management-software/s/free/) Table of Contents - [What are the common features of review management software?](#what-are-the-common-features-of-review-management-software) - [What are the benefits of review management software?](#what-are-the-benefits-of-review-management-software) - [How much does review management software cost?](#how-much-does-review-management-software-cost) - [How to choose review management software](#how-to-choose-review-management-software) - [Common questions to ask before choosing the best review management software](#common-questions-to-ask-before-choosing-the-best-review-management-software) ## What are the common features of review management software? - **Response management**: Helps manage and respond to customer reviews and feedback on various online platforms where customers leave a review. It tracks and updates you about all the new reviews and allows you to respond to them individually. This helps improve customer satisfaction and build loyalty and trust among them.  - **Review monitoring**: Automatically monitors all the reviews and categorizes them on the bases of sentiment, rating, and keywords. This categorization allows you to identify trends and patterns in the reviews you get, allowing you to respond to them directly to engage with the customers and address their concerns.  - **Review notification**: Sends real-time alerts and notifications as and when customers post a new review or feedback about your business, products, or services on review platforms. This allows you to stay on top of your online reputation management strategy and quickly address any concerns mentioned by your customers. * * * ## What are the benefits of review management software? - **Improved online reputation**: With review management software, you can easily track and monitor new reviews and feedback from customers on various online platforms and analyze them to identify their sentiments. The tool also allows you to curate these reviews and display them in the form of badges and widgets on your website and social channels. This display of reviews attracts visitors and makes them trust you on the basis of what your existing customers are saying about you. Moreover, having your business reviewed on multiple online platforms increases your online visibility, which, in turn, has a positive impact on your reputation. - **Better local SEO ranking**: Getting your products and services reviewed by your customers increases the user-generated content (UGC) of your website. Since search engines give higher value to UGC, these reviews help increase your SEO ranking. Besides, these reviews increase your online visibility and help you get more clicks or website visits, which, in turn, helps increase your website’s authority and click-through rate (CTR) and get a higher SEO ranking. - **Higher customer trust**: Reviews are your opportunity to have a conversation with your customers. They tell you what you’re doing well, what you can improve, and sometimes, what you should never do again. An online review management solution allows you to immediately respond to the reviews, allowing you to thank the customers for choosing your goods and services and address their concerns, if any. That level of transparency is valuable to customers because they know what to expect and will see that you take feedback seriously.  - **Increased conversion rate and sales**: As discussed above, review management increases your SEO ranking, which means a higher number of visitors will land on your website. A good online reputation and higher customer satisfaction will act as your social proof, showing those potential customers that other people have had a positive experience with your business and that they can trust you too. The availability of reviews also decreases purchase anxiety, increasing the likelihood that a visitor will make a purchase. * * * ## How much does review management software cost? Most review management software products are priced on a “per month” basis, and their entry-level pricing plan ranges from **$23 to $124\*** per month. An enterprise product that’s priced higher may include additional features such as review badge management, multi-channel campaigns, and social sharing. _\*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of March 15, 2023._ * * * ## How to choose review management software - **Analyze sentiment analysis capabilities**: Sentiment analysis in review management software uses natural language processing (NLP) to automatically identify and analyze the sentiment expressed by customers in their reviews. It analyzes the text of the review to look for keywords such as excellent, fantastic, poor, terrible, and other such words to tag the reviews as positive, negative, or neutral. Once the sentiment analysis is complete, you can analyze the data to infer customers’ opinions about your business and take necessary actions to improve your products and services. - **Assess the dashboard of the tool**: A dashboard provides a visual representation of your business’s online reputation as it provides a snapshot of key metrics and insights. It converts data, such as the total number of reviews received, average rating, sentiment analysis, review volume, and response rate, into various forms of charts and graphs. This visual representation of data makes it easier for you to read the data and identify trends and patterns to make data-driven decisions to improve your customer experience.  - **Check negative feedback management features**: Negative feedback management helps you monitor, respond to, and resolve negative reviews and feedback from customers. Using NLP, the tool identifies the negative sentiment of the received feedback and notifies you in real time so that you can respond to such reviews on priority. Some review management software solutions also offer pre-written templates that you can utilize to respond to such feedback in a professional and constructive manner and take the time to resolve customer concerns.  - **Look for review badge management options**: Review badge management in review management software allows you to display review badges or widgets on your website or social media profiles. You get the option to modify the look and feel of these badges to make them match your branding and website design. These badges can also reflect the most recent reviews from the customers automatically while you still have the option to filter out inappropriate reviews so that they don’t appear on your website or social channels. * * * ## Common questions to ask before choosing the best review management software - **Does the tool let you send out review requests?** Review requests allow you to request feedback and reviews from your customers via email or text message after they have made a purchase or completed a service offered by your business. You also have the option to automate this process so that the review request is sent to the customer at a specific time. If this is something you can benefit from, check with your vendor if they offer this feature in their tool. - **Does the tool support campaign management?** Campaign management assists you in creating and managing review campaigns on various platforms with the aim of generating more positive reviews to improve your online reputation. You can create targeted campaigns and send automated review requests to customers via email or SMS, prompting them to leave a review on a designated review site. As this feature allows you to track and analyze the collected reviews and measure the impact of the campaign on your online reputation, make sure it is included in the solution you are considering. - **Does the tool allow social sharing?** Social sharing enables you to share positive customer reviews and feedback on social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. Check with your vendor if their solution supports this feature as this will not only help improve your online reputation but will also increase your backlinks and domain authority. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s review management software directory](https://www.capterra.com/review-management-software/). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Capterra’s directory that offer them.