--- title: "Best Review Management Software 2026 | Capterra" description: "Find the top Review Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/review-management-software/" page_type: "category" language: "en" --- # Best Review Management Software Last updated on September 4, 2026 How to find the right Review Management Software? Learn more from our team about Review Management Software pricing features and benefits in our Review Management Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is review management software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on September 4, 2026 [Review management software](https://www.capterra.com/review-management-software/) helps businesses monitor, manage, and respond to customer reviews and feedback across various platforms, such as Google and Facebook. This software aggregates reviews from all the platforms into one central location, allowing the user to easily monitor and respond to customer reviews and feedback.  Review management software is often confused with [reputation management software](https://www.capterra.com/reputation-management-software/). However, the former is a part of the latter as the focus of reputation management software is to ensure that the business is perceived positively by its customers, and to do so, strategic actions are taken, which involve managing online reviews. * * * For more information consult our [Review Management Buyers Guide](#buyers-guide-content) ## Birdeye Rating: 4.7 out of 5 (705 reviews) Profile: [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Birdeye Reviews is the leading platform to generate and manage online reviews on Google, Facebook, and other leading sites. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple operation - Enhanced business online visibility Cons: - Frequent technical glitches and delays - Inconsistent and delayed support interactions #### Starting price Starting price: Not available Pricing details: Other, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Review Request: 4.6 rating - Review Monitoring: 4.6 rating - Negative Feedback Management: 4.6 rating - Response Management: 4.6 rating #### Lowest rated features - Social Sharing: 4.2 rating - Campaign Management: 4.2 rating - Social Media Integration: 3.9 rating - Third-Party Integrations: 4.0 rating #### Feature-related review snippet Reviewer: Abby J. Reviewer details: Marketing and Advertising, 11-50 employees Published: June 11, 2024 > "They offer applicable information, high quality tools, and an ever-changing range of product offerings." ### Gallery tab Ease of use: 4.7 out of 5 (705 reviews) #### Related review snippet Reviewer: Steven L. Reviewer details: Real Estate, 1,001-5,000 employees Published: May 7, 2026 > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." ### Integrations tab Birdeye connects with 82+ software tools. [See all integrations](https://www.capterra.com/p/152997/BirdEye/#integrations) #### Most popular integrations - QuickBooks Online: 5.0 rating - Zoho CRM: 4.3 rating - Shopify: 4.5 rating - Xero: 4.4 rating - Zapier: 5.0 rating - Booker: 4.1 rating #### Integrations-related review snippet Reviewer: Jacob N. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: January 16, 2023 > "Integration is not too difficult and features outweigh other platforms." --- ## Hibu Rating: 4.1 out of 5 (97 reviews) Profile: [Hibu](https://www.capterra.com/p/207701/Hibu/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Review management software that helps local businesses generate, monitor, and respond to customer reviews with ease. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $449.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Activity Dashboard: 5.0 rating - Third-Party Integrations: 5.0 rating - Review Monitoring: 2.6 rating - Response Management: 3.3 rating #### Lowest rated features - Review Notification: 2.3 rating - Campaign Management: 3.0 rating - Customizable Templates: 3.0 rating - Monitoring: 3.0 rating ### Gallery tab Ease of use: 4.1 out of 5 (97 reviews) #### Related review snippet Reviewer: Taylor B. Reviewer details: Hospitality, 1-10 employees Published: May 13, 2026 > "It’s shiny and convoluted data that makes a brand new business feel like they’re doing something enterprise and allows Hibu to direct strategy calls and make favorable callouts to themselves, instead of giving transparent acces to." --- ## Score My Reviews Rating: 4.9 out of 5 (82 reviews) Profile: [Score My Reviews](https://www.capterra.com/p/183655/Score-My-Reviews/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Review and reputation management software for businesses (SMBs) that helps automate online review monitoring and generation processes. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Request: 4.8 rating - Dashboard: 4.9 rating - Review Monitoring: 4.9 rating - Review Notification: 4.7 rating #### Lowest rated features - Response Management: 3.8 rating - Campaign Management: 4.2 rating - Review Badge Management: 4.6 rating - Negative Feedback Management: 4.7 rating ### Gallery tab Ease of use: 4.9 out of 5 (82 reviews) #### Related review snippet Reviewer: Olivia R. Reviewer details: Entertainment, 1-10 employees Published: April 23, 2026 > "Honestly, I was hesitant about another monthly subscription but Score My Reviews has been a game changer for our salon." ### Integrations tab Score My Reviews connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/183655/Score-My-Reviews/#integrations) #### Most popular integrations - Zapier: 5.0 rating --- ## Reviewpro Reputation Rating: 4.0 out of 5 (6 reviews) Profile: [Reviewpro Reputation](https://www.capterra.com/p/181148/Reviewpro-Reputation/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Use guest reviews to make smarter decisions, boost reputation, and grow revenue. Discover Shiji Reviewpro Reputation. #### Rating breakdown - Ease of Use: 3.8 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature Free trial: No Free demo: Yes ### Features tab #### Most popular features - Review Request: Not available - Review Monitoring: Available - Negative Feedback Management: Not available - Response Management: Available - Review Notification: Available - Dashboard: Available - Campaign Management: Not available - Social Sharing: Not available - Sentiment Analysis: Available - Generative AI: Not available - AI Copilot: Not available - Customer Experience Management: Not available ### Gallery tab Ease of use: 3.8 out of 5 (6 reviews) --- ## ReviewInc Rating: 4.8 out of 5 (35 reviews) Profile: [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Review Notification: 4.4 rating - Response Management: 4.8 rating - Third-Party Integrations: 4.8 rating - Review Request: 3.7 rating #### Lowest rated features - Campaign Management: 1.0 rating - Social Sharing: 3.3 rating - Multi-Channel Campaigns: 3.5 rating - Dashboard: 4.0 rating #### Feature-related review snippet Reviewer: Julian R. Reviewer details: Financial Services, 10,001+ employees Published: January 29, 2025 > "You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us" ### Gallery tab Ease of use: 4.7 out of 5 (35 reviews) #### Related review snippet Reviewer: Julian R. Reviewer details: Financial Services, 10,001+ employees Published: January 29, 2025 > "You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us" ### Integrations tab ReviewInc connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/141023/ReviewInc/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Hootsuite: 4.4 rating - Zapier: 4.7 rating - Housecall Pro: 4.7 rating - Okta: 4.7 rating - JobNimbus: 4.6 rating #### Integrations-related review snippet Reviewer: John T. Reviewer details: Medical Practice, 11-50 employees Published: January 21, 2021 > "They have a nicely integrated system." --- ## Applause Profile: [Applause](https://www.capterra.com/p/10022867/Applause/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Helping home services businesses turn every technician into a top performer. #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Review Request: Available - Review Monitoring: Available - Negative Feedback Management: Available - Response Management: Available - Review Notification: Available - Dashboard: Not available - Campaign Management: Not available - Social Sharing: Not available - Sentiment Analysis: Not available - Generative AI: Not available - AI Copilot: Not available - Customer Experience Management: Not available ### Gallery tab ### Integrations tab Applause connects with 26+ software tools. [See all integrations](https://www.capterra.com/p/10022867/Applause/#integrations) #### Most popular integrations - Housecall Pro: 4.7 rating - Verizon Connect: 3.2 rating - Aspire: 4.4 rating - Azuga Fleet: 4.3 rating - OptimoRoute: 4.6 rating - PestPac: 3.9 rating - RealGreen: 3.9 rating - MaidCentral: 5.0 rating - Pocomos: 4.5 rating --- ## Weave Rating: 4.3 out of 5 (673 reviews) Profile: [Weave](https://www.capterra.com/p/141842/Weave/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive patient communication tools - Intuitive and accessible interface Cons: - Unreliable phone system functionality - Slow and inconsistent customer service #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Review Request: 4.7 rating - Real-Time Notifications: 4.7 rating - Review Monitoring: 4.6 rating - SMS Messaging: 5.0 rating #### Lowest rated features - Third-Party Integrations: 1.3 rating - Feedback Management: 1.0 rating - Negative Feedback Management: 4.0 rating - Chat/Messaging: 4.4 rating #### Feature-related review snippet Reviewer: Amanda J. Reviewer details: Medical Practice, 1-10 employees Published: July 10, 2025 > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." ### Gallery tab Ease of use: 4.5 out of 5 (673 reviews) #### Related review snippet Reviewer: Isla W. Reviewer details: Computer Software, 201-500 employees Published: April 8, 2026 > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders." ### Integrations tab Weave connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/141842/Weave/#integrations) #### Most popular integrations - DrChrono: 3.9 rating - eClinicalWorks: 3.3 rating - Dentrix: 4.9 rating - ezyVet: 4.6 rating - Dentrix Ascend: 4.1 rating - Eaglesoft: 4.9 rating #### Integrations-related review snippet Reviewer: Tom H. Reviewer details: Medical Practice, 1-10 employees Published: November 21, 2024 > "From day one has been very easy to integrate." --- ## Listen360 Rating: 4.8 out of 5 (57 reviews) Profile: [Listen360](https://www.capterra.com/p/151950/Listen360/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Customer Experience Management: 5.0 rating - Negative Feedback Management: 5.0 rating - Dashboard: 5.0 rating - Feedback Management: 5.0 rating #### Lowest rated features - Third-Party Integrations: 3.0 rating - Review Notification: 4.0 rating - Review Monitoring: 5.0 rating - Data Import/Export: 5.0 rating #### Feature-related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment." ### Gallery tab Ease of use: 4.7 out of 5 (57 reviews) #### Related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment." ### Integrations tab Listen360 connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/151950/Listen360/#integrations) #### Most popular integrations - Mindbody: 4.0 rating - Procare Solutions: 4.6 rating - ZENOTI: 4.4 rating - ServiceTitan: 4.3 rating - Daxko Operations: 4.5 rating - Jonas Construction Software: 4.1 rating - Pike13: 4.1 rating - MarketSharp: 4.2 rating - SalonBiz: 3.9 rating --- ## CallSource Rating: 4.4 out of 5 (195 reviews) Profile: [CallSource](https://www.capterra.com/p/181835/CallTrack/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CallSource offers business leaders the ability to manage and respond to reviews automatically saving valuable resources. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Pricing details: Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Review Request: Available - Review Monitoring: Available - Negative Feedback Management: Available - Response Management: Available - Review Notification: Available - Dashboard: Available - Campaign Management: Available - Social Sharing: Not available - Sentiment Analysis: Available - Generative AI: Not available - AI Copilot: Not available - Customer Experience Management: Not available #### Feature-related review snippet Reviewer: Susan P. Reviewer details: Marketing and Advertising, 11-50 employees Published: December 24, 2020 > "The platform was very intuitive, allowing for a very small learning curve." ### Gallery tab Ease of use: 4.3 out of 5 (195 reviews) #### Related review snippet Reviewer: Susan P. Reviewer details: Marketing and Advertising, 11-50 employees Published: December 24, 2020 > "The platform was very intuitive, allowing for a very small learning curve." ### Integrations tab CallSource connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/181835/CallTrack/#integrations) #### Most popular integrations - Five9: 4.2 rating - 3CX: 4.4 rating --- ## Uberall Rating: 4.6 out of 5 (37 reviews) Profile: [Uberall](https://www.capterra.com/p/171738/uberall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Control Your Brand's Narrative:Effortlessly manage reputation across 25+ locations.Uberall is tailored for your multi-location business #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: Yes ### Features tab #### Most popular features - Review Request: Available - Review Monitoring: Available - Negative Feedback Management: Available - Response Management: Available - Review Notification: Available - Dashboard: Available - Campaign Management: Not available - Social Sharing: Not available - Sentiment Analysis: Available - Generative AI: Not available - AI Copilot: Not available - Customer Experience Management: Available ### Gallery tab Ease of use: 4.5 out of 5 (37 reviews) #### Related review snippet Reviewer: Maike E. Reviewer details: Marketing and Advertising, 1-10 employees Published: July 13, 2025 > "Pricing feels fair for the convenience, and the account team stays proactive without upselling." ### Integrations tab Uberall connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/171738/uberall/#integrations) #### Most popular integrations - Slack: 4.7 rating - Dropbox: 4.5 rating - Jira: 4.4 rating - Asana: 4.5 rating - Box: 4.4 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating - NetSuite: 4.2 rating - Toast POS: 4.1 rating --- ## Opinew Rating: 4.8 out of 5 (42 reviews) Profile: [Opinew](https://www.capterra.com/p/181008/Opinew-Product-Reviews/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Review management platform for Shopify to get text, photo, video reviews and import the reviews from Amazon, Aliexpress or eBay. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $9.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Review Request: 4.8 rating - Campaign Management: 5.0 rating - Negative Feedback Management: 5.0 rating - Review Badge Management: 5.0 rating #### Lowest rated features - Dashboard: 4.7 rating - Review Notification: 5.0 rating - Sentiment Analysis: 5.0 rating - Response Management: 5.0 rating #### Feature-related review snippet Reviewer: Amanda C. Reviewer details: Apparel & Fashion, Self-employed Published: March 18, 2021 > "I have been really pleased with the user friendly interface, and also the customer service is excellent to help with any problems or queries." ### Gallery tab Ease of use: 4.7 out of 5 (42 reviews) #### Related review snippet Reviewer: Randy N. Reviewer details: Retail, Self-employed Published: February 1, 2022 > "Was easy to upload reviews and I needed help to refresh so it would show up on Shopify and customer service immediately solved it." ### Integrations tab Opinew connects with 5+ software tools. [See all integrations](https://www.capterra.com/p/181008/Opinew-Product-Reviews/#integrations) #### Most popular integrations - Omnisend: 4.7 rating - Klaviyo: 4.6 rating - AfterShip: 4.9 rating - LoyaltyLion: 4.4 rating - Wiser: 5.0 rating #### Integrations-related review snippet Reviewer: Stefan R. Reviewer details: Events Services, 1-10 employees Published: March 11, 2021 > "The product keeps on improving with new feature updates, integrations, and partnerships announced all the time." --- ## Okendo Rating: 4.9 out of 5 (235 reviews) Profile: [Okendo](https://www.capterra.com/p/176189/Okendo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.00 Pricing details: Other, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Review Monitoring: 4.9 rating - Review Request: 4.8 rating - Negative Feedback Management: 4.8 rating - Dashboard: 4.6 rating #### Lowest rated features - Reporting & Statistics: 3.3 rating - Social Sharing: 4.4 rating - Campaign Management: 4.3 rating - Customizable Reports: 3.7 rating #### Feature-related review snippet Reviewer: Kayla B. Reviewer details: Food & Beverages, Self-employed Published: February 17, 2026 > "What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to guide me through the process." ### Gallery tab Ease of use: 4.8 out of 5 (235 reviews) #### Related review snippet Reviewer: Cami C. Reviewer details: Apparel & Fashion, 51-200 employees Published: July 1, 2026 > "Okendo has been a good for our team, with powerful review and insights features paired with a genuinely collaborative, responsive support team." ### Integrations tab Okendo connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/176189/Okendo/#integrations) #### Most popular integrations - Google Analytics 360: 4.7 rating - Shopify: 5.0 rating - Zendesk Suite: 4.4 rating - Meta for Business: 4.4 rating - Google Ads: 4.4 rating - Omnisend: 4.7 rating #### Integrations-related review snippet Reviewer: Shayne F. Reviewer details: Apparel & Fashion, 1-10 employees Published: October 21, 2024 > "The integration with Shopify was seamless, and setting up review requests was super easy." --- ## Housecall Pro Rating: 4.7 out of 5 (2,744 reviews) Profile: [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Web-based field service management software that helps home service pros automate scheduling, dispatching, and routine operations. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible platform - Supports efficient business expansion Cons: - Cumbersome and limited invoicing - Frequent bugs disrupt workflow #### Starting price Starting price: $79.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Review Request: Not available - Review Monitoring: Available - Negative Feedback Management: Not available - Response Management: Available - Review Notification: Available - Dashboard: Not available - Campaign Management: Available - Social Sharing: Not available - Sentiment Analysis: Not available - Generative AI: Not available - AI Copilot: Not available - Customer Experience Management: Not available #### Feature-related review snippet Reviewer: MURTAZA L. Reviewer details: Construction, 11-50 employees Published: April 14, 2026 > "The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient." ### Gallery tab Ease of use: 4.6 out of 5 (2,744 reviews) #### Related review snippet Reviewer: MURTAZA L. Reviewer details: Construction, 11-50 employees Published: April 14, 2026 > "The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient." ### Integrations tab Housecall Pro connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/140363/HouseCall-Pro/#integrations) #### Most popular integrations - QuickBooks Online: 4.4 rating - Google Calendar: 4.5 rating - Stripe: 4.6 rating - Zapier: 4.7 rating - Meta for Business: 3.3 rating - SendGrid: 4.2 rating - Twilio: 4.4 rating - CallRail: 4.5 rating - Emitrr: 4.8 rating --- ## Jobber Rating: 4.6 out of 5 (1,478 reviews) Profile: [Jobber](https://www.capterra.com/p/127994/Jobber/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Join over 250K home service pros using Jobber. Organize your business, win more jobs, and get paid 4X faster. Get started today. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Integrated scheduling and billing tools - Centralized business organization Cons: - Frequent technical glitches - Limited and inflexible reporting #### Starting price Starting price: $39.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Third-Party Integrations: 4.7 rating - CRM: 4.9 rating - Activity Dashboard: 4.7 rating - Template Management: 4.5 rating #### Lowest rated features - Data Import/Export: 3.7 rating - Review Monitoring: 4.0 rating - API: 3.0 rating - Customizable Reports: 4.3 rating #### Feature-related review snippet Reviewer: Jaimy P. Reviewer details: Marketing and Advertising, 11-50 employees Published: April 23, 2026 > "Its very user friendly." ### Gallery tab Ease of use: 4.6 out of 5 (1,478 reviews) #### Related review snippet Reviewer: Lorin D. Reviewer details: Consumer Services, 1-10 employees Published: March 10, 2026 > "It helps manage scheduling, quotes, invoices, and client communication all in one place. As our company has grown and we’ve added employees and recurring routes, having a system like Jobber has made a big difference in keeping everything organized." ### Integrations tab Jobber connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/127994/Jobber/#integrations) #### Most popular integrations - PayPal: 4.6 rating - QuickBooks Online: 4.3 rating - Google Calendar: 4.0 rating - Stripe: 4.5 rating - Zapier: 4.7 rating - Square Point of Sale: 4.6 rating #### Integrations-related review snippet Reviewer: Jeremiah K. Reviewer details: Facilities Services, 1-10 employees Published: April 24, 2026 > "I like how Jobber can integrate seamlessly with my bank and accounting software." --- ## Trustpilot Rating: 4.5 out of 5 (1,206 reviews) Profile: [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The best way for brands to collect reviews and build trust with customers is on Trustpilot, the world's most powerful review platform. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Valuable client feedback platform Cons: - Challenges with review moderation - High and inflexible pricing #### Starting price Starting price: $299.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Request: 4.4 rating - Review Monitoring: 4.4 rating - Negative Feedback Management: 4.2 rating - Response Management: 4.3 rating #### Lowest rated features - Campaign Management: 3.9 rating - Dashboard: 4.2 rating - Social Sharing: 4.2 rating - Review Notification: 4.3 rating #### Feature-related review snippet Reviewer: Fabruzio A. Reviewer details: Information Technology and Services, 1-10 employees Published: May 22, 2024 > "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to help you and better understand what's wrong." ### Gallery tab Ease of use: 4.6 out of 5 (1,206 reviews) #### Related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with reviews." ### Integrations tab Trustpilot connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/169618/Trustpilot/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Shopify: 4.5 rating - Zendesk Suite: 4.4 rating - Hootsuite: 4.4 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: John L. Reviewer details: Marketing and Advertising, 1-10 employees Published: February 1, 2022 > "The online software was easy to use and integration was essentially copy and paste." --- ## Text Request Rating: 4.6 out of 5 (1,193 reviews) Profile: [Text Request](https://www.capterra.com/p/167015/Text-Request/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Gain a competitive edge with Text Request’s SMS API, SMS marketing, appointment scheduling tools, and white-glove 10DLC registration. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Streamlined patient engagement - Effortless migration from ZipWhip Cons: - Inconsistent and disruptive notifications - Frequent lag and slow loading #### Starting price Starting price: $47.99 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - SMS Messaging: 5.0 rating - Chat/Messaging: 5.0 rating - Real-Time Notifications: 5.0 rating - Campaign Management: 5.0 rating #### Feature-related review snippet Reviewer: Mellissa C. Reviewer details: E-Learning, 201-500 employees Published: December 16, 2024 > "I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward." ### Gallery tab Ease of use: 4.6 out of 5 (1,193 reviews) #### Related review snippet Reviewer: Monisha R. Reviewer details: Consumer Services, 1-10 employees Published: October 27, 2024 > "The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy effectively." ### Integrations tab Text Request connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/167015/Text-Request/#integrations) #### Most popular integrations - HubSpot CRM: 5.0 rating - Zapier: 4.2 rating - Pipedrive: 4.5 rating - Square Point of Sale: 4.6 rating - Clio: 5.0 rating - Square for Retail: 4.7 rating #### Integrations-related review snippet Reviewer: Alisha W. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: January 4, 2023 > "Text request integrated fairly well with MINDBODY. " --- ## Thryv Rating: 4.2 out of 5 (536 reviews) Profile: [Thryv](https://www.capterra.com/p/156926/Thryv/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Thryv is the AI-native growth platform that helps small businesses get found online, attract more customers, and grow with confidence. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Streamlined and intuitive interface - Centralized social media management Cons: - Payment processing and billing frustrations - Inconsistent phone and messaging features #### Starting price Starting price: $99.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Request: 5.0 rating - Social Media Integration: 3.5 rating - Campaign Management: 5.0 rating - Email Management: 5.0 rating #### Lowest rated features - Multi-Location: 5.0 rating - Response Management: 5.0 rating - Social Promotion: 5.0 rating - Template Management: 5.0 rating #### Feature-related review snippet Reviewer: Tammy C. Reviewer details: Insurance, 11-50 employees Published: June 11, 2026 > "Users can expect helpful guidance and reliable customer support." ### Gallery tab Ease of use: 4.1 out of 5 (536 reviews) #### Related review snippet Reviewer: Lara R. Reviewer details: Architecture & Planning, 51-200 employees Published: June 6, 2026 > "Having social, reviews, listings, campaigns, and website widgets all in one platform makes it easier to stay organized and keep our marketing running smoothly." ### Integrations tab Thryv connects with 59+ software tools. [See all integrations](https://www.capterra.com/p/156926/Thryv/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - WordPress: 4.6 rating - Microsoft 365: 4.3 rating - Gmail: 4.8 rating - QuickBooks Online: 4.4 rating - HubSpot CRM: 4.5 rating #### Integrations-related review snippet Reviewer: Wanita C. Reviewer details: Health, Wellness and Fitness, Self-employed Published: July 31, 2024 > "I like how everything i need to run my business is intergrated into the one easy to use app" --- ## FieldPulse Rating: 4.6 out of 5 (492 reviews) Profile: [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? FieldPulse is an FSM software platform that helps service businesses manage scheduling, invoicing, communication, and team operations. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Centralized scheduling and dispatch tools - Responsive and accessible chat help Cons: - Frequent bugs and glitches - Cumbersome data management processes #### Starting price Starting price: Not available Pricing details: Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Activity Dashboard: 5.0 rating - Customizable Templates: 5.0 rating - Real-Time Notifications: 5.0 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Paul S. Reviewer details: Construction, 1-10 employees Published: July 9, 2025 > "The clean UI in ios and Windows. THAT IT SYNCS WITH QUICKBOOKS DESKTOP!!!" ### Gallery tab Ease of use: 4.5 out of 5 (492 reviews) #### Related review snippet Reviewer: Ghanshyam S. Reviewer details: Chemicals, 201-500 employees Published: May 5, 2026 > "The scheduling and real-time status tracking features delivered the most immediate value I could assign, monitor, and follow up on tasks from a single dashboard without chasing updates manually." ### Integrations tab FieldPulse connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/153475/FieldPulse/#integrations) #### Most popular integrations - QuickBooks Online: 4.4 rating - Google Calendar: 4.4 rating - Zapier: 4.4 rating - Azuga Fleet: 4.5 rating - NiceJob: 4.9 rating - CompanyCam: 4.7 rating #### Integrations-related review snippet Reviewer: Amber B. Reviewer details: Utilities, 11-50 employees Published: October 27, 2025 > "I like that Fieldpulse has so many integrations and capabilities that makes it easy for our team to complete all of their necessary work." --- ## Alchemer Rating: 4.5 out of 5 (393 reviews) Profile: [Alchemer](https://www.capterra.com/p/72549/Alchemer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Alchemer, an enterprise feedback and reputation management platform with AI-powered surveys, review monitoring, and sentiment analysis. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and user-friendly platform - Comprehensive training and support resources Cons: - High and unpredictable pricing structure #### Starting price Starting price: $55.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No #### Pricing review snippet Reviewer: Seán M. Reviewer details: Market Research, 1-10 employees Published: January 20, 2026 > "Alchmer is powerful and value for money. " ### Features tab #### Most popular features - Review Request: Not available - Review Monitoring: Available - Negative Feedback Management: Available - Response Management: Available - Review Notification: Available - Dashboard: Available - Campaign Management: Available - Social Sharing: Not available - Sentiment Analysis: Available - Generative AI: Available - AI Copilot: Not available - Customer Experience Management: Available ### Gallery tab Ease of use: 4.5 out of 5 (393 reviews) #### Related review snippet Reviewer: Seán M. Reviewer details: Market Research, 1-10 employees Published: January 20, 2026 > "We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients." ### Integrations tab Alchemer connects with 26+ software tools. [See all integrations](https://www.capterra.com/p/72549/Alchemer/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - Slack: 4.7 rating - Google Sheets: 4.7 rating - Google Analytics 360: 4.7 rating - Stripe: 4.6 rating - Zapier: 5.0 rating #### Integrations-related review snippet Reviewer: edna luci G. Reviewer details: Entertainment, Self-employed Published: May 8, 2023 > "The ability to integrate with other tools and platforms has been a huge plus for me." --- ## Yotpo Rating: 4.5 out of 5 (377 reviews) Profile: [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Responsive customer support team - Effortless setup experience Cons: - High and confusing pricing structure #### Starting price Starting price: $199.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Review Request: 4.6 rating - Negative Feedback Management: 4.8 rating - Dashboard: 4.2 rating - Review Monitoring: 4.6 rating #### Lowest rated features - Performance Metrics: 3.7 rating - SEO Management: 3.0 rating - Engagement Tracking: 3.7 rating - Third-Party Integrations: 4.3 rating #### Feature-related review snippet Reviewer: Eszter D. Reviewer details: Automotive, 11-50 employees Published: September 29, 2021 > "The dashboard and interface is far better compared to Shopper Approved." ### Gallery tab Ease of use: 4.4 out of 5 (377 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Marketing and Advertising, 11-50 employees Published: April 14, 2026 > "Having reviews, loyalty, and SMS under one roof is appealing on paper, and the review request automation is reliable." ### Integrations tab Yotpo connects with 51+ software tools. [See all integrations](https://www.capterra.com/p/144389/Yotpo/#integrations) #### Most popular integrations - Shopify: 4.7 rating - HubSpot Marketing Hub: 4.5 rating - WooCommerce: 5.0 rating - Adobe Commerce: 4.3 rating - BigCommerce: 4.4 rating - Remarkety: 4.7 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Marketing and Advertising, 11-50 employees Published: April 14, 2026 > "The Shopify integration is clean and the on-site display widgets are easy to set up." --- ## SpotOn Rating: 4.2 out of 5 (371 reviews) Profile: [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Your online reputation helps drive business. SpotOn’s Review Management tool makes it easy to manage your online reputation. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Efficient staff onboarding tools Cons: - Recurring technical glitches - Slow and inconsistent phone support #### Starting price Starting price: $99.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Reporting & Statistics: 5.0 rating - Response Management: 1.0 rating - Review Monitoring: 1.0 rating - Review Notification: 1.0 rating #### Feature-related review snippet Reviewer: Caitlin H. Reviewer details: Hospitality, 51-200 employees Published: August 10, 2023 > "The POS interface in incredibly intuitive and therefore makes training employees easy and efficient." ### Gallery tab Ease of use: 4.2 out of 5 (371 reviews) #### Related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day operations." ### Integrations tab SpotOn connects with 26+ software tools. [See all integrations](https://www.capterra.com/p/197473/SpotOn-Restaurant/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Venmo: 4.7 rating - Paycor: 4.3 rating - Paylocity: 4.3 rating - Paycom: 4.4 rating - QuickBooks Online Advanced: 4.4 rating #### Integrations-related review snippet Reviewer: Zoe C. Reviewer details: Restaurants, 11-50 employees Published: September 22, 2024 > "I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork." --- ## Swell Rating: 4.6 out of 5 (358 reviews) Profile: [Swell](https://www.capterra.com/p/172802/Swell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Swell automatically sends review requests to your patients so you can create an online reputation that fuels growth. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Automated patient review collection Cons: - Frequent software glitches #### Starting price Starting price: Not available Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Monitoring: 4.7 rating - Review Request: 4.6 rating - Review Notification: 4.5 rating - Response Management: 4.5 rating #### Lowest rated features - Third-Party Integrations: 3.9 rating - Customer Experience Management: 4.1 rating - Visual Analytics: 3.6 rating - Multi-Channel Campaigns: 4.2 rating #### Feature-related review snippet Reviewer: Kyle A. Reviewer details: Hospital & Health Care, 5,001-10,000 employees Published: October 25, 2024 > "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's consumers." ### Gallery tab Ease of use: 4.6 out of 5 (358 reviews) #### Related review snippet Reviewer: Cher P. Reviewer details: Hospital & Health Care, 1-10 employees Published: April 14, 2026 > "Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall." ### Integrations tab Swell connects with 73+ software tools. [See all integrations](https://www.capterra.com/p/172802/Swell/#integrations) #### Most popular integrations - Zapier: 4.7 rating - Housecall Pro: 4.7 rating - DentiMax: 4.5 rating - Kennel Connection: 4.4 rating - Private Practice Software: 4.5 rating - Wherewolf: 4.4 rating #### Integrations-related review snippet Reviewer: Becky S. Reviewer details: Marketing and Advertising, 11-50 employees Published: February 4, 2022 > "Ease of use for clients with integration" --- ## Broadly Rating: 4.8 out of 5 (336 reviews) Profile: [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Collect and manage reviews and build a strong online reputation that helps you stand out in your area - all from one easy to use app. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $249.00 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Request: 4.8 rating - Review Monitoring: 4.7 rating - Negative Feedback Management: 4.7 rating - Response Management: 4.7 rating #### Lowest rated features - Email Management: 1.0 rating - Third-Party Integrations: 4.4 rating - Surveys & Feedback: 4.6 rating - Social Sharing: 4.5 rating #### Feature-related review snippet Reviewer: Kristen H. Reviewer details: Environmental Services, 11-50 employees Published: April 3, 2023 > "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message; it is quick, and easy. " ### Gallery tab Ease of use: 4.8 out of 5 (336 reviews) #### Related review snippet Reviewer: Robert C. Reviewer details: Construction, 11-50 employees Published: November 4, 2022 > "We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to better understand if our processes are working. " ### Integrations tab Broadly connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/161326/Broadly-Reviews/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Zapier: 4.7 rating - Constant Contact: 4.3 rating - QuickBooks Online Advanced: 4.4 rating #### Integrations-related review snippet Reviewer: Samantha W. Reviewer details: Construction, 11-50 employees Published: March 24, 2023 > "We had a minor issue with integration but Broadly was on top of getting a resolution and made sure to keep up with it till everything was fully resolved!" --- ## Superchat Rating: 4.8 out of 5 (311 reviews) Profile: [Superchat](https://www.capterra.com/p/210968/Superchat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Superchat helps businesses get more positive reviews from happy customers. With simple processes, you generate and manage new reviews. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €79.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Negative Feedback Management: 5.0 rating - Review Request: 4.2 rating - Real-Time Notifications: 3.5 rating - Review Monitoring: 4.5 rating #### Lowest rated features - Multi-Channel Campaigns: 3.0 rating - Campaign Management: 5.0 rating - Review Notification: 5.0 rating #### Feature-related review snippet Reviewer: Ulrich S. Reviewer details: Management Consulting, Self-employed Published: November 15, 2023 > "My general user experience is very good." ### Gallery tab Ease of use: 4.7 out of 5 (311 reviews) #### Related review snippet Reviewer: Thomas V. Reviewer details: Financial Services, 1-10 employees Published: November 7, 2024 > "Its GDPR compliance ensures our data's privacy and security, which is crucial for us." ### Integrations tab Superchat connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/210968/Superchat/#integrations) #### Most popular integrations - WhatsApp: 4.4 rating - Gmail: 4.8 rating - HubSpot Marketing Hub: 4.5 rating - Instagram: 4.7 rating - Zapier: 4.5 rating - Microsoft Outlook: 4.0 rating - HubSpot Sales Hub: 4.5 rating - HubSpot Service Hub: 4.4 rating - HubSpot Content Hub: 4.6 rating --- ## Nicereply Rating: 4.7 out of 5 (283 reviews) Profile: [Nicereply](https://www.capterra.com/p/152920/Nicereply/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Effective customer feedback collection - Intuitive and simple interface Cons: - Inconsistent customer rating system #### Starting price Starting price: $59.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Feedback Management: 4.8 rating - Survey/Poll Management: 4.8 rating - Negative Feedback Management: 4.5 rating - Data Import/Export: 5.0 rating #### Lowest rated features - Dashboard: 3.5 rating - Third-Party Integrations: 3.0 rating - Customizable Templates: 4.0 rating - Surveys & Feedback: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (283 reviews) #### Related review snippet Reviewer: Renata H. Reviewer details: Computer Software, 11-50 employees Published: July 24, 2024 > "the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments that affect us for the other clients that read them and see something bad of the site" ### Integrations tab Nicereply connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/152920/Nicereply/#integrations) #### Most popular integrations - Slack: 4.7 rating - Zendesk Suite: 5.0 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating - Microsoft Outlook: 4.5 rating - LiveAgent: 4.7 rating - Aircall: 4.2 rating - Front: 5.0 rating --- Page 1 of 9 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (419) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot [Campaign Management](https://www.capterra.com/review-management-software/features/campaign-management/) [Customer Experience Management](https://www.capterra.com/review-management-software/features/customer-experience-management/) [Dashboard](https://www.capterra.com/review-management-software/features/dashboard/) [Feedback Management](https://www.capterra.com/review-management-software/features/feedback-management/) Generative AI [Negative Feedback Management](https://www.capterra.com/review-management-software/features/negative-feedback-management/) [Reporting/Analytics](https://www.capterra.com/review-management-software/features/reporting-analytics/) [Response Management](https://www.capterra.com/review-management-software/features/response-management/) [Review Generation](https://www.capterra.com/review-management-software/features/review-generation/) [Review Monitoring](https://www.capterra.com/review-management-software/features/review-monitoring/) [Review Notification](https://www.capterra.com/review-management-software/features/review-notification/) [Review Request](https://www.capterra.com/review-management-software/features/review-request/) [Sentiment Analysis](https://www.capterra.com/review-management-software/features/sentiment-analysis/) [SMS Messaging](https://www.capterra.com/review-management-software/features/sms-messaging/) [Social Sharing](https://www.capterra.com/review-management-software/features/social-sharing/) [Third-Party Integrations](https://www.capterra.com/review-management-software/features/third-party-integrations/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Reputation Management Software](https://www.capterra.com/reputation-management-software/)[Customer Loyalty Software](https://www.capterra.com/customer-loyalty-software/)[Social Media Monitoring Software](https://www.capterra.com/social-media-monitoring-software/)[Social Media Analytics Tools Software](https://www.capterra.com/social-media-analytics-tools-software/)[Public Relations Software](https://www.capterra.com/public-relations-software/)[Social Listening Tools Software](https://www.capterra.com/social-listening-tools-software/)[Social Media Marketing Software](https://www.capterra.com/social-media-marketing-software/)[Influencer Marketing Software](https://www.capterra.com/influencer-marketing-software/) I'm looking for Review Management Software that is: [Free](https://www.capterra.com/review-management-software/s/free/) Table of Contents - [What are the common features of review management software?](#what-are-the-common-features-of-review-management-software) - [What are the benefits of review management software?](#what-are-the-benefits-of-review-management-software) - [How much does review management software cost?](#how-much-does-review-management-software-cost) - [How to choose review management software](#how-to-choose-review-management-software) - [Common questions to ask before choosing the best review management software](#common-questions-to-ask-before-choosing-the-best-review-management-software) ## What are the common features of review management software? - **Response management**: Helps manage and respond to customer reviews and feedback on various online platforms where customers leave a review. It tracks and updates you about all the new reviews and allows you to respond to them individually. This helps improve customer satisfaction and build loyalty and trust among them.  - **Review monitoring**: Automatically monitors all the reviews and categorizes them on the bases of sentiment, rating, and keywords. This categorization allows you to identify trends and patterns in the reviews you get, allowing you to respond to them directly to engage with the customers and address their concerns.  - **Review notification**: Sends real-time alerts and notifications as and when customers post a new review or feedback about your business, products, or services on review platforms. This allows you to stay on top of your online reputation management strategy and quickly address any concerns mentioned by your customers. * * * ## What are the benefits of review management software? - **Improved online reputation**: With review management software, you can easily track and monitor new reviews and feedback from customers on various online platforms and analyze them to identify their sentiments. The tool also allows you to curate these reviews and display them in the form of badges and widgets on your website and social channels. This display of reviews attracts visitors and makes them trust you on the basis of what your existing customers are saying about you. Moreover, having your business reviewed on multiple online platforms increases your online visibility, which, in turn, has a positive impact on your reputation. - **Better local SEO ranking**: Getting your products and services reviewed by your customers increases the user-generated content (UGC) of your website. Since search engines give higher value to UGC, these reviews help increase your SEO ranking. Besides, these reviews increase your online visibility and help you get more clicks or website visits, which, in turn, helps increase your website’s authority and click-through rate (CTR) and get a higher SEO ranking. - **Higher customer trust**: Reviews are your opportunity to have a conversation with your customers. They tell you what you’re doing well, what you can improve, and sometimes, what you should never do again. An online review management solution allows you to immediately respond to the reviews, allowing you to thank the customers for choosing your goods and services and address their concerns, if any. That level of transparency is valuable to customers because they know what to expect and will see that you take feedback seriously.  - **Increased conversion rate and sales**: As discussed above, review management increases your SEO ranking, which means a higher number of visitors will land on your website. A good online reputation and higher customer satisfaction will act as your social proof, showing those potential customers that other people have had a positive experience with your business and that they can trust you too. The availability of reviews also decreases purchase anxiety, increasing the likelihood that a visitor will make a purchase. * * * ## How much does review management software cost? Most review management software products are priced on a “per month” basis, and their entry-level pricing plan ranges from **$23 to $124\*** per month. An enterprise product that’s priced higher may include additional features such as review badge management, multi-channel campaigns, and social sharing. _\*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of March 15, 2023._ * * * ## How to choose review management software - **Analyze sentiment analysis capabilities**: Sentiment analysis in review management software uses natural language processing (NLP) to automatically identify and analyze the sentiment expressed by customers in their reviews. It analyzes the text of the review to look for keywords such as excellent, fantastic, poor, terrible, and other such words to tag the reviews as positive, negative, or neutral. Once the sentiment analysis is complete, you can analyze the data to infer customers’ opinions about your business and take necessary actions to improve your products and services. - **Assess the dashboard of the tool**: A dashboard provides a visual representation of your business’s online reputation as it provides a snapshot of key metrics and insights. It converts data, such as the total number of reviews received, average rating, sentiment analysis, review volume, and response rate, into various forms of charts and graphs. This visual representation of data makes it easier for you to read the data and identify trends and patterns to make data-driven decisions to improve your customer experience.  - **Check negative feedback management features**: Negative feedback management helps you monitor, respond to, and resolve negative reviews and feedback from customers. Using NLP, the tool identifies the negative sentiment of the received feedback and notifies you in real time so that you can respond to such reviews on priority. Some review management software solutions also offer pre-written templates that you can utilize to respond to such feedback in a professional and constructive manner and take the time to resolve customer concerns.  - **Look for review badge management options**: Review badge management in review management software allows you to display review badges or widgets on your website or social media profiles. You get the option to modify the look and feel of these badges to make them match your branding and website design. These badges can also reflect the most recent reviews from the customers automatically while you still have the option to filter out inappropriate reviews so that they don’t appear on your website or social channels. * * * ## Common questions to ask before choosing the best review management software - **Does the tool let you send out review requests?** Review requests allow you to request feedback and reviews from your customers via email or text message after they have made a purchase or completed a service offered by your business. You also have the option to automate this process so that the review request is sent to the customer at a specific time. If this is something you can benefit from, check with your vendor if they offer this feature in their tool. - **Does the tool support campaign management?** Campaign management assists you in creating and managing review campaigns on various platforms with the aim of generating more positive reviews to improve your online reputation. You can create targeted campaigns and send automated review requests to customers via email or SMS, prompting them to leave a review on a designated review site. As this feature allows you to track and analyze the collected reviews and measure the impact of the campaign on your online reputation, make sure it is included in the solution you are considering. - **Does the tool allow social sharing?** Social sharing enables you to share positive customer reviews and feedback on social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. Check with your vendor if their solution supports this feature as this will not only help improve your online reputation but will also increase your backlinks and domain authority. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s review management software directory](https://www.capterra.com/review-management-software/). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Capterra’s directory that offer them.