Swell CX vs Trustpilot

Starting Price

Not provided by vendor

$349.00/month

Best For

Swell focuses on helping businesses with physical locations. Many customers using Swell are in Healthcare, Retail, Service and Hospitality Industries.

Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel -

Rating


4.9 / 5
(116)
Read All Reviews

4.6 / 5
(481)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.9 / 5


  • "Ease of use an implementation. All we have to do is provide great care and Swell takes it from there."

  • "Swell it's a great software to manage any company reputation it's easy to use and very powerful."


4.6 / 5


  • "I love the fact that the UI is extremely user friendly and allows seamless integration into your website or landing page."

  • "The ease of use is certainly one of the best qualities about this product."

Customer Support


4.8 / 5


  • "You can quickly reply back to the reviews that you have received. Customer service is quick to respond every time and very helpful."

  • "Excellent customer support and software has worked without any problems."


4.5 / 5


  • "We like that it allows us to gather real-time data on how our members are enjoying our service and the customer service is excellent."

  • "If you have great customer service, Trustpilot makes transparency as good as gold."

Features & Functionality


4.8 / 5


  • "The customer service and product knowledge of the staff was amazing. They were able to create a plan that suited my business."

  • "I like the ease of usability with this program. We have seen a 10x increase in response to our review requests from patients."


4.4 / 5


  • "It's a great tool for building rapport with your customer base and helping you find out what you need to do in order to improve."

  • "I enjoy how easy it is to navigate throughout their interface. Lots of great features to discover & take advantage of."

Value for Money


4.8 / 5



4.2 / 5


  • "I do not know the cost, as that is not my position, however, it is very nice, easy to use, and has good features."

  • "TrustPilot provides powerful tools that pros and beginners alike will find extremely useful to boost ROI, and decrease advertising costs."

Product Features

  • check Campaign Management
  • check Dashboard
  • check Negative Feedback Management
  • check Response Management
  • check Review Monitoring
  • check Review Notification
  • check Review Request
  • check Sentiment Analysis
  • close Social Sharing
  • check Campaign Management
  • check Dashboard
  • check Negative Feedback Management
  • check Response Management
  • check Review Monitoring
  • check Review Notification
  • check Review Request
  • check Sentiment Analysis
  • check Social Sharing

Screenshots

View 1 screenshot 134618 thumb
View 5 screenshots 108430 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Swell CX vs Trustpilot

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