# DocuXplorer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DocuXplorer the right Document Management solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10323/DocuXplorer/reviews --- DocuXplorer 4.4 (36) [View alternatives](https://www.capterra.com/p/10323/DocuXplorer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of DocuXplorer Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews MH Matthew H ProjectsGovernment Relations, 501 - 1,000 employeesUsed the software for: More than 2 years. “Workflow inside docuxplorer is also very useful and there are other powerful integration features should you desire to take advantage of them.“ September 10, 2021 EM Edward M PresidentInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “Some of the graphic document editing tools are difficult to use.“ September 8, 2021 MH Matthew H ProjectsGovernment Relations, 501 - 1,000 employeesUsed the software for: More than 2 years. “Docuxplorer is a great way to securely organise and manage any type of digital document. “ September 10, 2021 AC Adam C FounderManagement Consulting, 11 - 50 employeesUsed the software for: 6-12 months. “The fact that you get unlimited users and all the features - made understanding pricing easy and we saw ROI quickly.“ July 20, 2021 SY Shanon Y AdministratorArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use, works with any scanner, creates quality pdf documents without Acrobat“ September 16, 2021 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Michael R. IT Manager Warehousing Used the software for: 2+ years ### "Established, Mature, and a Fantastic Value" May 2, 2024 4.0 Our companies have been using DocuXplorer as a primary document management system running on-premise for around 20 years. Throughout this period I have watched the software evolve, supporting future operating systems and adding in new useful features all while sticking to its fundamentals as well as providing the same, high-level support that's only available from smaller businesses. If the feature set meets your expectations, I can assure you of its reliability! Pros DocuXplorer is a very affordable, easy to use, and powerful solution for managing documents and files with an excellent support team that has your back. By mimicking the file tree concept from Windows, DocuXplorer is extremely easy to navigate. Folders can be organized using "index sets" that allow you to set customizable fields such as integer, date, text, version, and more. Support for scanners requires no additional drivers or software to use and the search function is lightning fast. Scanned documents are stored as TIFF files which allows for small file sizes and a host of editing and markup tools similar to Adobe Acrobat. Printing or sharing documents via export or email can be done in just a few clicks. Cons Restoration and archival tools would be a vast improvement for on-premise administrators. Occasional issues with server to client communication resulting in cryptic error messages presented to users. Please note that an on-premise DocuXplorer solution requires high-speed local network access - it will not run over a VPN or any other platform other than Windows. Review Source Response from DocuXplorer Software May 9, 2024 Thank you so much for taking the time to share your insights and experience working with the DocuXplorer team for over 20 years! I’m happy you’re satisfied with our evolution, expanding into automated business processing and utilizing the latest technology. Concerning restoration and archival tools, DocuXplorer offers granular restore capabilities on the cabinet, drawer, and even document levels. Many clients utilize our Secure Backup service for a hands-free approach to this. I’ll be happy to share more information to perform this on-prem. And you’re right, by providing taxonomy services we ensure data is organized efficiently, providing fast access no matter how large the system gets, avoiding the need for an archival process. When it comes to a remote connection, while we do have clients utilizing VPN successfully, we’ve seen the best results from RDP services as documents and data are never transferred, providing speed and security. All my best, Allie JH Jeffrey H. manager Construction Used the software for: 2+ years ### "Great organizational tool" April 24, 2024 5.0 Pros Ease of use for the end user, having all of my files in a digital format that makes it extremely easy to find and store Cons was a little difficult to set up by myself and it required support from DocuXplorer staff, but the support was super easy and timely to get and everyone was very helpful Review Source Response from DocuXplorer Software May 10, 2024 Hi Jeffrey, I'm happy you find the software easy to use and see value from quickly locating your business records. It's great you've taken advantage of working with our support team and got the assistance you're looking for. So you're aware, you can do even more with DocuXplorer beyond just locating records! You can standardize business processes and automate manual steps. This frees up time, improved team training, lowers operating costs and enables you to scale. Your Account Advocate, Sara, can take a look at your most time consuming document based process and free up time and improve accuracy by automating it in DocuXplorer! All my best, Allie NB Nirmala B. Librarian Non-Profit Organization Management Used the software for: 1-2 years ### "Lack of customer support locally " September 9, 2021 2.0 We are not satisfied at all, your counterpart in Mumbai, India. has purely misguided us Pros Not really------------------------------------------- Cons There is no local support , There are unnecessarily lot of things incorporated and not customized Reason for choosing DocuXplorer We were given many (False) promises from the marketing person and he frequently visited us and succeeded to sell the software after that the nightmare started. I really wanted to know if your service is available from 10 to 5 Indian Time. Review Source Response from DocuXplorer Software September 13, 2021 Hi Nirmala, I'm very sorry to hear you're unsatisfied with support from your local provider. As always, you have full access to our in-house support team in addition to your local provider. I can see from our records your success coach has reached out to you and hasn't received a response. I'll have them reach out again so we can get you back on track. We have also taken steps to investigate your experience with your local provider to ensure timely and correct support is provided in the future. Thank you for sharing your experience and allowing us to continue improving our client experience. kR kim R. accounting clerk Mechanical or Industrial Engineering Used the software for: 2+ years ### "Accounting's View" September 10, 2021 4.0 Overall I think DX is a nice software. It is easy to use, we are able to use it with our accounting software, and the DX team is very friendly and helpful. Pros Integration was rather easy. The technical support team is very knowledgeable. The product is easy to use and has nice features. Cons We wish that there were excel/csv capabilities for reporting. Being able to pull the files into a single document for analytical purposes would be helpful. Seems like there are some bugs within DX...we get error messages from time to time, and sometimes DX freezes up on us where we have to end the task and restart it. Review Source Response from DocuXplorer Software September 28, 2021 Hi Kim, Thank you for your review of DocuXplorer. I'll be sure to share your compliments with our support team! I'm also happy to share that you can indeed generate reports right from the library or search window. Just go to the Document List tab and select Export Display. Reach out to success@docuxplorer.com, and they'll show you how to utilize this tool for your specific use case. I hope you find a lot of value using this feature. Concerning any error messages, please alert support@docuxplorer.com when this happens so we can remedy any issues. WC William C. I.T Medical Practice Used the software for: 2+ years ### "Docuxplorer is the best" September 8, 2021 4.0 We love it! We have been with Docuxplorer for many years! This software and their customer service is great. Pros The most thing that I like about Docuxplorer is the ease of the software on the users. The management and the layout of the software isn't complicated at all. Our company uploads all kinds of files into this software and the organization of these files are pretty much taken care of by docuxplorer. Cons The one feature I wish that could be implanted or looked at further is the capabilities to do remote scanning using remote computers. When having offsite computers we wish that the user can use their own scanners while remoting into their computer at their office. Review Source Response from DocuXplorer Software September 9, 2021 Thank you so much for sharing your experience with us, William! I'm happy to hear your staff finds it easy to use, and you're able to add and find all document types. I'm happy to share that we do indeed have remote scanning abilities. Just email support@docuxplorer.com, and they'll help you set this feature up. It sounds like it will be beneficial for your team! Thank you again for taking the time to share your insight. AC Adam C. Founder Management Consulting Used the software for: 6-12 months ### "Didn't expect to get so much from a DMS" July 20, 2021 5.0 Awesome team and complete product - great experience from when we started our research to when we became a client - through to our quarterly checking and support. Pros The fact that you get unlimited users and all the features - made understanding pricing easy and we saw ROI quickly. Cons I stopped hearing from employees as much as before we switched - they didn't need me to help the with this tech at all... Alternatives considered [DocuWare](https://www.capterra.com/p/220466/DocuWare/)[Laserfiche](https://www.capterra.com/p/62196/Laserfiche/)[WORLDOX GX](https://www.capterra.com/p/80770/Worldox/)[DocStar ECM](https://www.capterra.com/p/82408/DocStar-ECM-AP-Automation/) Reason for choosing DocuXplorer Price, product, team and overall experience. Review Source Response from DocuXplorer Software August 26, 2021 Thank you so much for sharing your experience, Adam! We are very happy to hear your business is benefiting from the value of document management. We strive for a consistent experience from educating you about the product through implementation, getting your team on board, and continued success down the road. As always, our support and success team is here when you need us. Thanks again for taking the time and sharing your feedback! JR Jolman R. Accounting Manager Insurance Used the software for: 2+ years ### "Document Storage" September 8, 2021 5.0 This software offers a number of features and benefits that can help you and your team members collaborate effectively on projects, communicate easily with one another, and even import and organize files. During this Covid pandemic we haven't had any interruption in our business thanks to DocuXplorer all our employees have remotely access to the files and documents to work from home. Pros The program is easy to use / storage and when looking up documents in different folders. Cons Document retention / Disk space does not automatically compress after deleting documents you will need to do a claim disk space process. Reason for choosing DocuXplorer First of all, reviewers noted that DocuXplorer is easy to use. Review Source Response from DocuXplorer Software September 9, 2021 Thank you so much for sharing your insight on using DocuXplorer. I'm happy you're benefiting from the ability to collaborate effectively, stay organized, and work remotely without interruption. I looked into our process for document deletion and reclaiming unused drive space in the database and learned that this is common practice for databases. When items are deleted, they are not removed from the system but rather are left as space to be overwritten by something else. On a day-to-day basis, this doesn't impact the performance of your system as another file will quickly take the place of the deleted file space, but if you do a mass deletion of files, you may benefit from running disk cleanup to reclaim large amounts of space. If you do experience any issues with the speed, our support team is happy to find a solution; just email support@docuxplorer.com. MH Matthew H. Projects Government Relations Used the software for: 2+ years ### "Docuxplorer" September 10, 2021 5.0 Overall time saved not having to sift through physical documents has really been the key advantage to using Docuxplorer. Pros Docuxplorer is a great way to securely organise and manage any type of digital document. It handles the retrieval of these documents in a smart way and allows for a lot of customisation around this too. Overall the software has saved us a lot of time by not having to search through filing cabinets and this has especially been useful with more staff working from home over the last year or so. Workflow inside docuxplorer is also very useful and there are other powerful integration features should you desire to take advantage of them. Cons Installation was fairly straight forwards but consideration is needed in order to scope this out correctly for your environment. Workflow is good but does have a steep learning curve and could be tricky for non IT literate users to understand. Perhaps a new more simplified UI / workflow builder could be something to consider in future versions. Review Source Response from DocuXplorer Software September 28, 2021 Thank you so much for taking the time to share such a thorough review of DocuXplorer! It's great to hear that it's helping your team save time and remain supported even while working remotely. I appreciate your insight on the workflow designer. Workflows can be as simple or complex as you need, and we developed the designer to meet various experience levels. DX comes with a library of pre-built workflows for your most common use cases, like approvals, reminders, and digital signatures. You can also create fully customizable workflows yourself or work with our experts to ensure you have the most streamlined processes. Thanks again for sharing your insight! - Allie NH Nicolette H. ACCOUNTING ASSISTANT Retail Used the software for: 2+ years ### "DocuXplorer is great!" September 16, 2021 4.0 DocuXplorer has been great. We use it daily. We have had \[SENSITIVE CONTENT\] helping us with customizing the program to work with our other major program. I love how helpful your team is and DocuXplorer really does help organize our paperwork. Pros I love how easy DocuXplorer is to use. We have been working with DocuXplorer to customize how the program works best for our company. The staff is great to work with and when we run into issues they are always on top of it! Cons The document search is harder to use than I would like. I wish you could have it work more like a search engine on the Internet. Review Source Response from DocuXplorer Software September 28, 2021 Thank you for the great feedback! We love to hear when DocuXplorer is a success for organizations like yours. DX offers various ways to search for documents. Our OCR technology allows for full-text search, similar to the experience of a web search. You'll get the most accurate results when performing a Search By Field query. Your Success Coach will be happy to review various search techniques and find the most efficient process for you. Just email them at success@docuxplorer.com. Thank you again for the kind words and your insights! - Allie DH Dennis H. owner Accounting Used the software for: 2+ years ### "Dennis W. Homolka CPA docuxplorer review" February 10, 2022 5.0 Overall my experience with docuxplorer has been good, thats why i continue to use it for all these years! Pros reasonable price, ease of use, nothing price comparable out there that i have seen Cons the one thing ive always disliked about the software is that you cant export partial information to another computer, file by file, its an all or none deal. for example when i was in the hospital i wanted to see specific tax return files so i could review them and the backup documents. they had to instead print everything out and my wife had to lug the files back and forth from the office to the hospital. if we could have copied individual files this would have been very convenient. Review Source Response from DocuXplorer Software February 17, 2022 Hi Dennis, Thank you for sharing your experience using DocuXplorer. I'm sorry to hear you're in the hospital. It sounds like it isn't slowing you down! Our Success Team will be reaching out to help you quickly export the necessary files. With DocuXplorer, you can export a single file, a particular group of files, or everything. It's not an all-or-nothing process. We'll be happy to show you how. Additionally, you can access the files remotely without exporting them at all. Thank you for your years of partnering with DX. We look forward to many more years working together. BS Ben S. VP Corporate Strategy Warehousing Used the software for: 2+ years ### "Great team" September 19, 2021 4.0 Pros Great implementation team. Very responsive. Cons Could use more modern GUI. It's an old interface. Review Source MP MOHAMMED P. sr dc Used the software for: ### "Good going" December 15, 2015 4.0 I am using it . Its very simple and easy to use. Review Source Response from DocuXplorer Software December 22, 2015 Thank you for the kind review. We do our best to offer a high-quality document management software solution that is easy-to-use and intuitive! MS Mohamed S. Observers Drawing office and documents Oil & Energy Used the software for: 2+ years ### "Executive Director" March 4, 2025 5.0 We have been dealing with it for a long time since 2015. Pros Easy to use and has superior protection. Cons Large files are not allowed to be entered as the storage capacity is limited. Review Source Response from DocuXplorer Software May 13, 2025 Hi Mohamed, We value your loyalty for over 10 years and are excited to continue iterating on your processes with the new advancements in AI. We look forward to hearing the impact this automation will bring to your team, freeing up their time and resources. HR Herb R. Database Administrator Financial Services Used the software for: 2+ years ### "Robust and Secure Document Management" May 15, 2024 5.0 Pros DocuXplorer has great flexibility in designing document metadata. We store all sorts of disparate documents: employee personal info, technical/mathematical, hardware manuals, etc. The metadata for these are markedly different, requiring their own taxonomic definitions. Cons It took a while to get comfortable with the user interface. Also, the Windows client software is sluggish when used through our VPN. Reason for choosing DocuXplorer One deciding factor was DocuXplorer's support for workflows. DocuXplorer has a fairly rich visual programming environment for workflow development. To be clear, this visual programming environment is not for the typical end user; rather, it is definitely for experienced developers. At our company, many of us are experienced developers, so this was perfect for us. Review Source Response from DocuXplorer Software May 13, 2025 Hi Herb, Thank you so much for sharing these insights. You're definitely taking full advantage of the flexibility DocuXplorer has to offer with personalized taxonomy and workflows. For those who aren't as technically advanced as you, they too can get that personalization by working with our inhouse team of developers. Our goal is to deliver valuable tools to companies with all levels of technical expertise. Thank you again for your trust in our team. SK STACY K. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Support Assistance" June 13, 2024 5.0 Pros Steven provided excellent support during my upgrade. He worked with our IT to make sure installation was accurate and that I had minimal disruption. Cons Honestly, it fits all my needs. There is nothing that I dislike. Review Source Response from DocuXplorer Software May 13, 2025 Hi Stacy, We're so happy to hear you're having a good experience working with our team and utilizing DocuXplorer to manage your healthcare documents. You'll save even more time adding new records and locating them with our new AI tools. Ask your advocate to give you a tour and determine the best application for your business. Thank you again for trusting in our team! PD Penny D. Chief Financial Officer Retail Used the software for: 2+ years ### "A great product with lots of purpose" May 4, 2024 5.0 I have used DocuXplorer for 15 years or so. I have confidence in the company and the people working with the company and would not move to another system. Pros Support is amazing when I have a problem as they are just one email away. Cons I have an older system and there are times that it runs slowly although this usually can be remedied by support. Review Source Response from DocuXplorer Software May 20, 2024 Hi Penny, Thank you for 15 years of partnership! We appreciate and value working with you and supporting your business goals. We look forward to iterating on your core business processes, improving efficiency, and lightening your team's manual task load. Thanks! Alli TU Tom U. CEO Information Technology and Services Used the software for: 2+ years ### "Review of Docuxplorer " September 26, 2021 5.0 Archiving and Metadata management are the reasons for client's purchase of the product. Clients that are using the product are satisfied. Pros It is a software that I call biggest game changer as far as getting the same quantity and quality of results for desired management information in Archiving and metadata management. The ability to integrate Microsoft Office documents, accept all electronic files, flawless file imports makes it a software that is taking us to paperless office data banking. Cons The use of workflow details and SMS alerts is something we are anticipating will happen soon Alternatives considered [Laserfiche](https://www.capterra.com/p/62196/Laserfiche/) Reason for choosing DocuXplorer Later discovered that those using it wished they had the choice of Docuxplorer at the time of purchase. Switched from [DocuWare](https://www.capterra.com/p/220466/DocuWare/) Not good enough Review Source LJ Liz J. Bookkeeper Consumer Services Used the software for: 2+ years ### "Great Document Storage Software" August 25, 2021 5.0 Time saving and efficiency. Pros Since starting to use this product, which was very inexpensive to buy, my boss has been incredibly impressed at how quickly I can find the documents that he wants to see, no matter how many years previous. Instead of having to run to the archive room, just a couple of clicks and I have it for him. DocuXplorer makes me look very efficient. Cons I really can't think of anything I would change about it. Review Source Response from DocuXplorer Software August 26, 2021 Thank you so much for the kind words and insight Liz! We're happy to hear DX is saving you time and helping with efficiency. DX also offers a ton of tools to go beyond just document storage and actually help with automating recurring manual tasks and processes. Your dedicated Success Rep will be happy to learn more about your day-to-day activities and suggest ways DX can carry more of the load. I'll put you in touch! KR Karl R. IT Manager Machinery Used the software for: 2+ years ### "Satisfied DX User" October 11, 2023 5.0 Pros The users are very satisfied with the DocuXplorer but in my position as IT Manager, I appreciate the great support. Cons Nothing comes to mind. We have used DX for many years and the employees are very comfortable with how it works. Review Source DP Dan P. IT Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Simple and Easy to use" September 8, 2021 4.0 Its nice with multi-companies, to have one place to retrieve documents. The support is amazing, you can call and talk to a person, and that same person can help you! Pros We are now using QR codes to scan our documents, this catalogs everything for us! We do not need to manually save files in specific locations. Cons When capturing info from a scanned document, if the scan goes in crooked(which happens all the time), there are some problems scanning. If there were a way to straighten documents before capturing data/text, that would make this feature even better! Review Source Response from DocuXplorer Software September 9, 2021 Hi, Dan! Thanks for sharing your experience with DX! That's wonderful you're getting good use out of the QR code reader and automated indexing. QR codes should be readable at any angle, but you may run into OCR issues with lines of text that are not straight. That said, DX has a feature to automatically straighten a document when scanned into the system. Our support team will be happy to troubleshoot with you. Please send us an email at support@docuxplorer.com or give us a call to help streamline your process even more. RC Richard C. President Printing Used the software for: 2+ years ### "DocuXplorer changed the process and increased efficiency and profit greatly." September 8, 2021 5.0 I look back at purchasing Docuxplorer as one of the best investments we have ever made for the company. Pros That all types of information going back to 2005 is available immediately. That includes machine manuals, payroll, vendor invoicing and a huge amount of other type documents. Some are in protected areas that only certain people can have access to. Cons There is nothing that doesn't help us stay efficient and profitable. Reason for choosing DocuXplorer Does not apply Review Source Response from DocuXplorer Software September 9, 2021 We're so happy to hear that DocuXplorer has had such a positive impact on your business's efficiency and bottom line. It sounds like you're making good use of your user permission settings. Thank you so much for taking the time to share your experience with us. EC Ernie C. Operations Manager Wholesale Used the software for: 2+ years ### "Document Storage" September 17, 2021 4.0 Ok seems to meet our needs. Pros The way you can organize and store documents Cons Does not have a good archiving feature to easily exclude files from daily backups. We need to use OCR for indexing our daily documents. Reason for choosing DocuXplorer Don't like the bolt on products that the software company offers. Review Source Response from DocuXplorer Software September 28, 2021 Hi Ernie, Thank you for sharing your experience with us. DX comes equipped with OCR technology to automate the indexing of your documents. Email you success coach at success@docuxplorer.com and they'll be happy to show you how to utilize this feature. Concerning excluding archived documents from your backups there are a few ways to do this. We also offer a fully managed secure backup service that only backs up what has changed, keeping your backups fast and efficient. You Success Coach can help you with this as well. RL Rhonda L. Operations Manager Financial Services Used the software for: 2+ years ### "DocuXplorer Peer Review" September 8, 2021 5.0 I cannot say enough about the service. They have been a pleasure to work with for over 13 years now. Pros It is easy to implement, use and manage. Cons The only con I hear from some of our users is that we have it set in a very standard "tree" format but that was set operationally and compliance wise for a reason and works great for those users. Review Source Response from DocuXplorer Software September 9, 2021 Hi Rhonda! Happy to hear you've found DX easy to implement and are getting the benefits of organizing and managing your documents for 13 years and running! I'll be sure to pass on the praise to our support and success teams. Yes, the tree format is the tried-and-true classic for digital organization. Still, as long as you're tagging your records with indexing information, users can stick to searches and avoid navigating the tree altogether. If anyone needs help, you can always reach out to your success coach via success@docuxplorer.com. Thanks again! -Allie MG Mohamed G. Assistant System Engineer Construction Used the software for: 2+ years ### "Docuxplorer Experience" September 9, 2021 5.0 Great experience with Docuxplorer to handle the office document and easy to search and edit the existing document details. Pros Document Management and Easy to access the stored data, Workflow actions about the reminder of document expiry. Cons Still some features need to add in workflow reminders. Review Source Response from DocuXplorer Software September 28, 2021 Thank you for your review of DocuXplorer, Mohamed! We greatly appreciate client feedback and insights. I'm happy to hear you can easily access your stored documents and process them with workflows. DX is continually evolving to meet our clients' needs, so please share your feature requests with support@docuxplorer.com EM Edward M. President Insurance Used the software for: 2+ years ### "DocX review" September 8, 2021 4.0 Excellent. I and my staff have it open whenever we are working. The ability to annotate and move documents from user to user and then to files is very important to us. Pros Ease of use. Much is intuitive and new employees rarely have any problems becoming comfortable with the system Cons Some of the graphic document editing tools are difficult to use. Reason for choosing DocuXplorer Ease of use Review Source Response from DocuXplorer Software September 9, 2021 It's great to hear your staff is experiencing a smooth onboarding process. We've been working on a new collection of how-to videos to continue improving the DX experience. Subscribe to our DocuXplorer Software YouTube channel to get access when they drop. Your Success Coach will be happy to go over the editing tools with you and make sure it's working as smoothly as possible. Email success@docuxplorer.com, and they'll set up a call. 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