# Sunbird DCIM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sunbird DCIM the right Data Center Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106991/Sunbird-DCIM/reviews --- Sunbird DCIM 4.7 (174) [View alternatives](https://www.capterra.com/p/106991/Sunbird-DCIM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sunbird DCIM Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews JS Joe S Configuration ManagerMilitary, 201 - 500 employeesUsed the software for: Less than 6 months. “Beyond our initial goals, it has exceeded expectations by enabling accurate tracking of customer racks and allowing us to set detailed, role-based permission levels.“ December 22, 2025 SZ Sabrina Z Data Center TechUtilities, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “When a model is wrong on an asset, we have to decommission it, change it, then re-install it.“ June 3, 2024 JP Jesse P Principal TechnologistDefense & Space, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It's excellent and integration with existing CMDB platforms (such as ServiceNOW), and support is excellent and quick to respond to feature and new model requests.“ June 30, 2025 MK Michail K Solution ArchitectComputer Hardware, 10,001+ employeesUsed the software for: Less than 6 months. “The connectivity configuration is imposing too complicated rules and is predominantly NEMA-centric.“ March 9, 2025 GM Greg M Senior Datacenter EngineerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The 3d view of the datacenter is so helpful when looking up space and placement.“ December 22, 2025 SC Sam C Data Centre EngineerInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “A few bugs when swapping over and updating on a few devices making us having to re enter them“ September 1, 2023 mh michael h Technical ConsultantDefense & Space, 10,001+ employeesUsed the software for: 1-2 years. “Great Technical Support and Customer Service while we are working on some dctrack and poweriq issues.“ March 11, 2026 SR Scott R Data Center EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “search function limitations, lack of custom fields“ October 28, 2022 ## Showing most helpful reviews Showing 1-25 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex V. Systems Engineer Computer Software Used the software for: 6-12 months ### "Very capable Data Center Infrastructure Mangement tool that is backed by a customer oriented team" August 16, 2024 5.0 Sunbird DCIM is a versatile tool that adds considerable value to a company that is looking to modernize the management of data center information, processes, and health. Integration of Sunbird with other company or enterprise tools presents a huge opportunity for return-on-investment when assessing a reduction in manual labor of data custodianship. Pros The customer support is responsive and helpful through the process of tool adoption and migration. They were able to provide consultation on how to best address requirements of our internal processes and data needs. The cost model for the tool is simple and linearly scales with our hardware footprint. Cons At the time of this review, Sunbird DCIM is not available to be deployed as a containerized application which was not ideal for our on-premises usage. Sunbird DCIM does have a High Availability automated fail-over feature to provide some comparable benefits in terms of resiliency. Software that seeks to assist with the management and health of critical data center infrastructure should be up-to-date with the most modern software technology, particularly to address requirements of resiliency and performance. Alternatives considered [Device42](https://www.capterra.com/p/144214/Device42/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Reason for choosing Sunbird DCIM Strongest positive customer facing support and cost model was well suited to the needs of the company. Most of the out of the box features satisfied the immediate requirements of our company. Review Source JP Jesse P. Principal Technologist Defense & Space Used the software for: 6-12 months ### "Excellent DCIM with Excellent Support" June 30, 2025 5.0 My experience has been excellent - the few issues or questions I've had are quickly and thoroughly answered. The feature set covers everything I need in a DCIM much more comprehensively than other solutions I've evaluated. Pros Sunbird is a comprehensive and excellent DCIM solution. It's excellent and integration with existing CMDB platforms (such as ServiceNOW), and support is excellent and quick to respond to feature and new model requests. Cons The interface could be a little more intuitive, though in fairness excellent training is provided to familiarize you with the interface and functionality concepts. Alternatives considered [Device42](https://www.capterra.com/p/144214/Device42/) Reason for choosing Sunbird DCIM Devie$@ lacks ServiceNOW integration and is limited with data center visualization. Review Source mH michael H. Technical Consultant Defense & Space Used the software for: 1-2 years ### "mwh\_sunbird\_march\_2026" March 11, 2026 5.0 Great Technical Support and Customer Service. Working thru some issues with Sunbird, which includes both dctrack and poweriq Pros Great Technical Support and Customer Service while we are working on some dctrack and poweriq issues. Cons Sunbird dcim along with dctrack and poweriq are working with us on solving all of our issues, we have no issues with them at this time. Review Source TW Torsten W. Head of IT Operations Banking Used the software for: 2+ years ### "PowerIQ is admin's best friend, dcTrack is best to comfort revisors and auditors" December 3, 2020 3.0 (x) Support is over-average (x) new releases have a high quality, we always wait a few month until implementing a new release and in the last two years we never had an issue after a release upgrade Pros New hardware devices are ready be monitored in seconds. Management of hundreds of hardware devices such PDUs and sensors lost it's complexity. PowerIQ superseded our Nagios Installation for all hardware-related devices. It becomes more and more our primary trap host. Cons Compared to PowerIQ setup of dcTrack is complex. Integration of PowerIQ an dcTrack could be easier to use. (License) Price for integration of USVs into PowerIQ is definitely to high, as a result we do not monitore our several USVs via PowerIQ Reason for choosing Sunbird DCIM (x) PowerIQ offers the best integration for Raritan hardware. The decision for Raritan Hardware and PowerIQ have been made at the same time. (x) dcTrack for use is a nice extension to PowerIQ but our focus is PowerIQ Review Source Response from Sunbird June 3, 2021 Thank you for your detailed feedback! GM Greg M. Senior Datacenter Engineer Financial Services Used the software for: 2+ years ### "3 years with sunbird by Greg M" December 22, 2025 5.0 I have been working in this tool for about 3 years and I am still finding new things to help our team. Pros My favorite gesture of sunbird DCIM is the visualization. The 3d view of the datacenter is so helpful when looking up space and placement. Also love the ability to showcase this in presentations as it brings a “wow” factor. Cons I don’t like that certain asset fields are static and can’t be changed. But I do understand why they are. Review Source TF Tom F. Senior Network Analyst Higher Education Used the software for: 2+ years ### "Great DCIM product!" October 3, 2025 5.0 Thus far DCIM has been great. Fulfills our requirements for monitoring. Basically a single pane of glass for our data center management. Pros Ease of updates/new models library/product releases. Setup and installation are easy. The customer support is excellent! User interface is intuitive. Cons At the moment, there is not a con about the product(s). We have been using Sunbird for years without any interruption. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Server Technology stop support of SPM when Legrand obtained Server Technology Review Source AB Abhi B. Data Center Engineer Consumer Goods Used the software for: I used a free trial ### "SunBird - A Sensible and Easy Approach to DCIM" May 30, 2025 5.0 My overall experience was excellent. The technical and accounting staff were extremely helpful and knowledgeable. SunBird allowed us with a installation, configuration and was very helpful to answer our questions. They provide free training after the implementation. The documentation and the training videos are excellent. Pros Our team finds SunBird solution easier to use compared to Nlyte, no need for double entry between tools. Import templates are easy to use. No need to pay for upgrades and it is really easy to upgrade without vendor support. Weekly webinars and other videos are nice for the team to learn the tool on their own pace. The price of the software is considerably lower that other software. The technical support goes above and beyond. Cons Since we are doing a POC, we have not come across any cons. We have not used the reporting function yet. Switched from [Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Ease of use. Low price. Superior technical support No cost upgrade Review Source JP Joel P. Data Centre Manager Government Administration Used the software for: 1-2 years ### "Great Product, First Rate Support Team" February 11, 2025 5.0 Very satisfied with the product. We are making great headway towards improving our Data Center management. Pros Great product with a commitment to improving it in meaningful ways through direct Customer feedback. The Support Team are first class professionals and very pleasant to interact with. Cons Which the tool could do some targeted discovery. But I am hopeful that with future integration with AI tools it will get there. Alternatives considered [Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Reason for choosing Sunbird DCIM Best product features and functionality for price point. Had no show stoppers during POC Review Source DT Derek T. Manager Data Center Infrastructure and Operations Hospital & Health Care Used the software for: 2+ years ### "Sunbird Review" September 27, 2024 5.0 Very positive experience with the products and customer support. Pros Great products for managing data centers. Very active development investment. GREAT customer service! Cons No real issues with Sunbird. Would love to see some options for cost management / reporting. Alternatives considered [Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Reason for choosing Sunbird DCIM A strong indication of robust development once Sunbird broke off from Raritan. Great customer support. Switched from [itracks](https://www.capterra.com/p/198393/iTracks-GO/) Previous product became defunct during pandemic due to change of ownership (Commscope) and a serious lack of development by new owner. Review Source AL ALFONSO L. Interno Defense & Space Used the software for: 6-12 months ### "Fantastic!" February 12, 2025 5.0 complete and functional software and I am completely satisfied Pros A truly complete and functional software. It is always evolving and updating Cons I have been using this software for a year and I have not found any negative points Switched from [Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) product not very customizable and poor in terms of reporting. Over the years it has become too expensive. Review Source LB Louis B. Manager Hospital & Health Care Used the software for: 2+ years ### "Great Product!" August 8, 2024 5.0 As a manager of two Data Centers, my experience with Sunbird and their team of professionals has been nothing short of amazing. I would have been kicking myself had I pursed a replacement product! Pros Sunbird DCIM is definitely a leader in this space. Their product fits our enterprise very well. Service and Support are both excellent and willing to go the extra step to make issues are addressed. Cons I cannot honestly think of a con at the moment. Review Source WS William S. Professional Field Engineer Outsourcing/Offshoring Used the software for: 6-12 months ### "Stellar User Support" July 3, 2024 5.0 Pros Since implementing dcTrack, Sunbird has consistently demonstrated its commitment to promptly addressing service tickets and effectively resolving issues. Additionally, the flexibility to submit requests for adding components not in their CMDB has made adapting dcTrack to our environment seamless. When you invest in this product, rest assured that you won’t be navigating the implementation alone. Cons To date, I have not found anything in particular that I would consider to be a con. Review Source MD Michael D. Data Center Manager Insurance Used the software for: 2+ years ### "Sunbird Review From AJG" February 9, 2024 5.0 The experience from day one has been great. The team at Sunbird are there to help every stage of the setup and maintenance. They provide user groups and listen to the customers to make the experience of using the applications as easy as possible. Pros The Sunbird DCIM gave us the single source of truth to our data centers. Sunbird also integrated to our applications to automate asset information that eliminated manual errors. Customer service was always willing to help and available. Cons The effort to pick the correct make/models can be cleaned up. Picking the correct layouts and ports without having to do too much customization would be a great step. Review Source MW Mark W. Engineer Broadcast Media Used the software for: 2+ years ### "My Sunbird DCIM Review" November 3, 2020 4.0 Pros I have been working with Sunbird Products for many years. Started with PowerIQ 11 years ago and recently migrated from Aperture to dcTrack. Starting with PowerIQ I have to say I love the Buffered Data Retrieval feature that provides a min, avg and max reading from a timestamp sample you define. This has proven to be very useful data. PowerIQ also has a Sensors Tab that I'm happy to say I submitted the NFR for. This tab allows users to easily manage their Temperature Sensors, providing the ability to utilize Global or Local Thresholds. Recently the addition of Inlets and Circuit Breakers have been added to this Tab. dcTrack has a lot of great features but the best feature by far is the Auto Power Budget Feature. This too I worked with Sunbird to create. It provides Deployment and Facilities Engineers with a Potential Power Load that is based off of Trend Policies defined by the Users. In my opinion it provides the most realistic power consumption from your devices on the Market. If you have not seen this in action you should contact Sunbird for a Demonstration right away. As it pertains to Support, Sunbird is remarkable! They respond to all Tickets in a timely manner and work hard to resolve them. Cons With all the great features Sunbird provides, the one thing I have an issue with is all the bugs we find after a new version is released. Although they are quick to resolve them there are far too many. I would like to see them beef up their Quality Assurance Program. Review Source Response from Sunbird June 3, 2021 Thank you for the positive feedback! and Tank you for helping us improve our new release test plans. TS Tony S. Sr. Information Technology Analyst Government Administration Used the software for: 6-12 months ### "Great 1st Echelon Support" June 28, 2019 5.0 Pros dcTrack, along with powerIQ provides in-depth health-concern data for your data centers, at a glance. I dont' have enough characters here to list everything I like about this software. I'll sum it up like this, all of the questions/requirements you may have for your system, that start with, "can I do \_\_\_\_\_\_ with this system?", the answer is yes. Some features are harder than others to get setup. Power connectivity, for instance, takes into account your building's entire power chain. From the building UPS, up to your rack PDU's, utilizing any available management information those devices will offer up. Unless you know a lot about industrial power (I do not) then it could be a difficult feature to get working. That being said I was able to get things up and running with a Sunbird support staff who are not just extremely knowledgeable of their applications, but have expertise in every facet of every infrastructure area that the system supports. The applications are also visually stunning that they are easy sells to management and are "no-brianers" to justify for purchase. Cons My biggest complaint about the software is a development paradigm of dictating what can be done or not in the system, even if you may feel like you should be able to proceed with an operation. An example of this is that the system, when implemented as deigned will not allow you to make a network connection between a SFP port of a switch and a copper NIC. This, even though these connections are possible using copper GBIC's. There is a workaround for this, of making all of your different port-types to "twisted-pair" which constitutes a minor inconvenience. The important thing is that the Sunbird Support staff have always come up with a work around for the particular incompatibilities in our environment, of which there have not been many. Review Source Response from Sunbird October 18, 2019 Tony - thank you for the positive feedback and great insight. Look forward to seeing you at our next san jose user group. GB Greg B. Project Manager Insurance Used the software for: 6-12 months ### "Sunbird dcTracks/PowerIQ: Great products and ease of use with excellent support" January 7, 2019 5.0 The overall experience has been great. In many implementations with software and other DCIM providers this has by far been the best experience we have had. The support is quick and direct, usually solving issues and answering questions on the first contact and typically in the same day. The team members providing instruction in remote sessions were knowledgeable and took the time to make sure we understood the functionality and how to repeat it. The product is great and fits all of our requirements; where there was not a direct process for an integration with other tools, the Sunbird team was quick to assist. The Sunbird software is easy to use, integrates with other products easily and the GUI is very clean. After demonstrations and comparison to 6 other competitors, Sunbird products stood out well above the rest. Pros What we like most about Sunbird's DCIM solution is the integration between dcTracks and PowerIQ along with the great features, detailed user interface and ease of use. The software is setup in a way that is very intuitive to use and just as easy to implement from image to production use. The implementation/proof of concept team was great to work with. The weekly sessions made sure we were able to achieve all our requirements and not only assisted in setting up the software but showed the team how accomplish the tasks on our own so that we could replicate and update our data as needed. Cons At this point there is not much that we dislike about the software. It contains all the features and ease of use we expected; and more. We would like an additional feature for integration with server cabinet door locks to see the status; if they were open/closed and who accessed the rack based on badge. The way the integration currently works is to send an alert when triggered but doesn't fully meet what we would like to accomplish. Review Source Response from Sunbird January 30, 2019 Thank you for the 5 start review. Customer success is our top priority. Feedback from customer's like you have greatly helped us in designing our 2nd Gen DCIM solution. VR Verified Reviewer US Hardware Asset/Tools Information Technology and Services Used the software for: 2+ years ### "Sunbird DCIM Product & Service Review 2018" August 31, 2018 5.0 I’ve been a customer of the Sunbird product DcTrack for over 7+ years originally on the team to evaluate a DCIM product for our company. The DcTrack product hands down fit our needs the Sunbird team jumped through hoops at our every request. Sunbird meet our needs and assisted with every part of the installation to migrating our existing data into the tool. Over the last 7+ years we have requested enhancements to the tool which were accepted and implemented no questions asked. The support staff is second to none at times we required 24x7 support never an issue Sunbird is there. I’m so impressed with Sunbird I would even consider a position with them. Pros Ease of use and navigation within the tool. The screens flow with all the information needed to perform any task. Cons N/A - haven't found anything bad within the tool Review Source Response from Sunbird December 16, 2019 Thank you for the positive feedback and for being a Sunbird customer for over 7 years! VR Verified Reviewer UNIX Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Caretech Solutions Inc." November 30, 2018 5.0 As a remote datacenter manager, it is invaluable to have a visual readout of our assets, and easily be able to determine and display capacity. As a Shared Services provider, we can easily demonstrate to existing customers where their racks are located, how populated they are, etc. This is also useful in sales initiatives; having a 3-D graph of racks with available capacity (one of the vendor-provided reports) makes the salesman's job easier. Pros I like the fact that it can be as high-level, or granulated as you like. I initially started with "where are my racks and what's in them" usage, easily generating 3-d visuals, and exporting .csv and .pdf reports. Using the built-in import and export tools, I've been able to add entries for power whips (and associate them with racks), and populate chassis with individual blades. Next steps will be to update network information for devices, again, with the easy import tools. Cons The models library sometimes lacks the specific Make, Model, etc. of a device I'm adding, so I'll have to use a similar one, or define a generic one. Sunbird has a mechanism to submit model addition requests. Review Source Response from Sunbird December 16, 2019 Thank you for your positive feedback. LR Lynn R. System Engineer Non-Profit Organization Management Used the software for: 2+ years ### "Excellent software. Powerful and Intuitive compared to other solutions (DCIM or otherwise)" April 29, 2022 5.0 My experience with Sunbird has been great. The ease of use and ease of finding information on their support page is probably the best I've experienced in the DCIM industry or otherwise. Anytime I've had a question and reached out to support, they've responded promptly with a clear answer that allows me to either resolve the issue or pass on the needed information. Pros I've been thrilled with the update process. It's easy, secure, and accessible. Intuitive and setup how all software should be. Cons Probably the only con (and it's expected), is the learning curve. That's due to the powerful feature set though, and nothing inherently wrong with the software and how it's setup or executed. It's great on all counts of setup, layout and execution. Review Source Response from Sunbird June 28, 2022 Thank you for your feedback. Glad to hear you find the software intuitive. GR Greg R. Data Center Senior Analyst Publishing Used the software for: 2+ years ### "DCIM Solution for Any business" May 1, 2020 5.0 Managing over a hundred global locations comprised of local offices and data centers have been a huge challenge. With the implementation of dcTrack/PowerIQ we were able to achieve clear visibility into each of these locations and eliminate a lot of technology debt. Pros Practical Data Center inventory management and power monitoring tool in one. Easy to use with intelligent and clear reporting and helpful dashboards. We've grown and developed our business processes and procedures while implementing the tool - moving away from manual data entry and management via multiple spreadsheets is the thing of the past we'd never go back to. Cons With every release there are always new features delivered that were requested by the customers. As with every tool, some level of customization is always required. In some cases it may not be as intuitive as one would wish and reading the admin manual is a must. Reason for choosing Sunbird DCIM Hardware agnostic approach was our deciding factor. Review Source Response from Sunbird July 6, 2020 Thank you for the positive feedback. VR Verified Reviewer IT System Artcitect Banking Used the software for: 1-2 years ### "3D View/Bulk Uploads/Odbc DB Connection/Easy to use" May 6, 2019 5.0 If you haven't used a DCIM previously and want to quickly install and use a DCIM and learn how to use it quickly, I recommend this product. Pros First of all it has an impressive easy-to-use 3D user interface. If your knowledge of Datacenter components and operations is good, you can learn its usage in a very short time and define the new hardware models in 15 minutes without waiting for support. With the CSV upload feature, you can save a serious time by organizing updates in Excel that will last longer. End-to-end cable tracking is really successful. With access to the database via ODBC, you can prepare advanced reports and integrate with other applications. Payment is more flexible than other companies. Monthly usage is also possible. Unit prices are public on the web-site. Cons Each circuit has to be terminated with an endpoint. This is necessary for you to do the job right, sometimes short-term temporary operations can annoy you. Review Source Response from Sunbird December 14, 2019 Thank you for the positive feedback. Our latest release will allow you to build partial circuits. Keep the ideas coming! BM Brian M. Sr System Administrator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Complete Solution for DCIM" January 28, 2022 4.0 Good product at a fair price. Thanks for building a sound product. Pros Leveraging Sunbird dcTrack and PowerIQ gives you a through solution for discovering what you have within your Data Centers and off site locations MDF/IDF's . Dashboard capability helps to provide a quick status on a location via an "At a glance" view. Cons Overall ease of use is good. Videos available to help walk you through situations. Area which I think needs to be expanded on is graph modifications and best practices would be nice or based on customer info top graphs to consider. Review Source Response from Sunbird June 28, 2022 Thank you for your review! ND Nathan D. Infrastructure Support Analyst Retail Used the software for: 2+ years ### "Sunbird DCIM" May 5, 2020 5.0 Pros Sunbird's DCIM software is a powerful kit and very easy to learn to use. Being in a new role that uses this software and in under 5 months I can confidently use it. You can very easily monitor your enterprise's health from a dashboard and action any needs. The support the Sunbird team provides is also excellent with extremely fast response times and vast knowledge - whether it'll be adding a new model or the rare error code, the team is on it. Cons The least thing I like about this software is the fact it's broken down into two different parts. DcTrack and PowerIQ. These works very well together however if they were integrated into one then it would make use quicker when performing certain tasks. Review Source Response from Sunbird July 6, 2020 Thank you for the positive feedback. Our vision is to integrate into one like you suggest. DS Dirk S. Systemengineer Chemicals Used the software for: 1-2 years ### "Transparency to the datacenter" June 6, 2019 5.0 We had to know how much power our Datacenter is using and we had different PDU's in use. Sunbird helped us to integrate all of them in one software product. So we have everything in one view. Pros The Software is very powerful. Each release brings new features, that are very usefully. With the new dashboards you have only one look to see if something needs attention. In the meanwhile our Datacenter team knows more about the rooms, climate, power consumption than our facility management. The functionality for reporting is very powerful and can automatically sent them to the persons, that need it. Cons Because the software is so powerful, there are a lot of things you have to configure. As better it's configured, as better are the results. It take some time to set everything up. We took Sunbird to support us and this have been the right choice for us. Review Source Response from Sunbird October 18, 2019 Thank you for the positive feedback! We plan to have our next German user group in March. Hope to see you! SR Scott R. Data Center Engineer Information Technology and Services Used the software for: 2+ years ### "Moderate user of Sunbird's PowerIQ module" October 28, 2022 5.0 Been a moderate user for 7+ years. Creating Reports, Analytics and Dashboards Pros Ease of integration with Raritan (Legrand) PDUs a,d ability to monitor/alert down to outlets. Cons search function limitations, lack of custom fields Reason for choosing Sunbird DCIM integration with existing PDU products Review Source Similar Products Featured ## Related categories [Data Center Management](https://www.capterra.com/data-center-management-software/)[Network Mapping](https://www.capterra.com/network-mapping-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/)