--- title: "Sunbird DCIM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sunbird DCIM the right Data Center Management solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-9jkl9g9y3-g2dm.vercel.app/p/106991/Sunbird-DCIM/reviews/" page_type: "reviews" language: "en" --- Sunbird DCIM 4.7 (175) [View alternatives](https://www.capterra.com/p/106991/Sunbird-DCIM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Sunbird DCIM Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews JS Joe S Configuration ManagerMilitary, 201 - 500 employeesUsed the software for: Less than 6 months. “Beyond our initial goals, it has exceeded expectations by enabling accurate tracking of customer racks and allowing us to set detailed, role-based permission levels.“ December 22, 2025 MK Michail K Solution ArchitectComputer Hardware, 10,001+ employeesUsed the software for: Less than 6 months. “The connectivity configuration is imposing too complicated rules and is predominantly NEMA-centric.“ March 9, 2025 mh michael h Technical ConsultantDefense & Space, 10,001+ employeesUsed the software for: 1-2 years. “Great Technical Support and Customer Service while we are working on some dctrack and poweriq issues.“ March 11, 2026 SZ Sabrina Z Data Center TechUtilities, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “When a model is wrong on an asset, we have to decommission it, change it, then re-install it.“ June 3, 2024 JP Jesse P Principal TechnologistDefense & Space, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It's excellent and integration with existing CMDB platforms (such as ServiceNOW), and support is excellent and quick to respond to feature and new model requests.“ June 30, 2025 SC Sam C Data Centre EngineerInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “A few bugs when swapping over and updating on a few devices making us having to re enter them“ September 1, 2023 GM Greg M Senior Datacenter EngineerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The 3d view of the datacenter is so helpful when looking up space and placement.“ December 22, 2025 SR Scott R Data Center EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “search function limitations, lack of custom fields“ October 28, 2022 ## Showing most helpful reviews Showing 1-25 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex V. Systems Engineer Computer Software Used the software for: 6-12 months ### "Very capable Data Center Infrastructure Mangement tool that is backed by a customer oriented team" August 16, 2024 5.0 Sunbird DCIM is a versatile tool that adds considerable value to a company that is looking to modernize the management of data center information, processes, and health. Integration of Sunbird with other company or enterprise tools presents a huge opportunity for return-on-investment when assessing a reduction in manual labor of data custodianship. Pros The customer support is responsive and helpful through the process of tool adoption and migration. They were able to provide consultation on how to best address requirements of our internal processes and data needs. The cost model for the tool is simple and linearly scales with our hardware footprint. Cons At the time of this review, Sunbird DCIM is not available to be deployed as a containerized application which was not ideal for our on-premises usage. Sunbird DCIM does have a High Availability automated fail-over feature to provide some comparable benefits in terms of resiliency. Software that seeks to assist with the management and health of critical data center infrastructure should be up-to-date with the most modern software technology, particularly to address requirements of resiliency and performance. Alternatives considered [Device42](https://www.capterra.com/p/144214/Device42/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Reason for choosing Sunbird DCIM Strongest positive customer facing support and cost model was well suited to the needs of the company. Most of the out of the box features satisfied the immediate requirements of our company. Review Source TF Tom F. Senior Network Analyst Higher Education Used the software for: 2+ years ### "Great DCIM product!" October 3, 2025 5.0 Thus far DCIM has been great. Fulfills our requirements for monitoring. Basically a single pane of glass for our data center management. Pros Ease of updates/new models library/product releases. Setup and installation are easy. The customer support is excellent! User interface is intuitive. Cons At the moment, there is not a con about the product(s). We have been using Sunbird for years without any interruption. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Server Technology stop support of SPM when Legrand obtained Server Technology Review Source JE Jason E. System Administrator Information Technology and Services Used the software for: Less than 6 months ### "Great Team" June 2, 2026 5.0 Its a great platform with outstanding support. Its a cool tool that I have been showing off to other team members. Pros Prompt and knowledgeable support team. I put in a ticket and it was almost immediately responded to and resolved. Cons Haven't found anything yet, it takes a while to get used to it. Im becoming more familiar as I add devices. Review Source TW Torsten W. Head of IT Operations Banking Used the software for: 2+ years ### "PowerIQ is admin's best friend, dcTrack is best to comfort revisors and auditors" December 3, 2020 3.0 (x) Support is over-average (x) new releases have a high quality, we always wait a few month until implementing a new release and in the last two years we never had an issue after a release upgrade Pros New hardware devices are ready be monitored in seconds. Management of hundreds of hardware devices such PDUs and sensors lost it's complexity. PowerIQ superseded our Nagios Installation for all hardware-related devices. It becomes more and more our primary trap host. Cons Compared to PowerIQ setup of dcTrack is complex. Integration of PowerIQ an dcTrack could be easier to use. (License) Price for integration of USVs into PowerIQ is definitely to high, as a result we do not monitore our several USVs via PowerIQ Reason for choosing Sunbird DCIM (x) PowerIQ offers the best integration for Raritan hardware. The decision for Raritan Hardware and PowerIQ have been made at the same time. (x) dcTrack for use is a nice extension to PowerIQ but our focus is PowerIQ Review Source Response from Sunbird June 3, 2021 Thank you for your detailed feedback! JP Jesse P. Principal Technologist Defense & Space Used the software for: 6-12 months ### "Excellent DCIM with Excellent Support" June 30, 2025 5.0 My experience has been excellent - the few issues or questions I've had are quickly and thoroughly answered. The feature set covers everything I need in a DCIM much more comprehensively than other solutions I've evaluated. Pros Sunbird is a comprehensive and excellent DCIM solution. It's excellent and integration with existing CMDB platforms (such as ServiceNOW), and support is excellent and quick to respond to feature and new model requests. Cons The interface could be a little more intuitive, though in fairness excellent training is provided to familiarize you with the interface and functionality concepts. Alternatives considered [Device42](https://www.capterra.com/p/144214/Device42/) Reason for choosing Sunbird DCIM Devie$@ lacks ServiceNOW integration and is limited with data center visualization. Review Source AB Abhi B. Data Center Engineer Consumer Goods Used the software for: I used a free trial ### "SunBird - A Sensible and Easy Approach to DCIM" May 30, 2025 5.0 My overall experience was excellent. The technical and accounting staff were extremely helpful and knowledgeable. SunBird allowed us with a installation, configuration and was very helpful to answer our questions. They provide free training after the implementation. The documentation and the training videos are excellent. Pros Our team finds SunBird solution easier to use compared to Nlyte, no need for double entry between tools. Import templates are easy to use. No need to pay for upgrades and it is really easy to upgrade without vendor support. Weekly webinars and other videos are nice for the team to learn the tool on their own pace. The price of the software is considerably lower that other software. The technical support goes above and beyond. Cons Since we are doing a POC, we have not come across any cons. We have not used the reporting function yet. Switched from [Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Ease of use. Low price. Superior technical support No cost upgrade Review Source JP Joel P. Data Centre Manager Government Administration Used the software for: 1-2 years ### "Great Product, First Rate Support Team" February 11, 2025 5.0 Very satisfied with the product. We are making great headway towards improving our Data Center management. Pros Great product with a commitment to improving it in meaningful ways through direct Customer feedback. The Support Team are first class professionals and very pleasant to interact with. Cons Which the tool could do some targeted discovery. But I am hopeful that with future integration with AI tools it will get there. Alternatives considered [Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Reason for choosing Sunbird DCIM Best product features and functionality for price point. Had no show stoppers during POC Review Source GM Greg M. Senior Datacenter Engineer Financial Services Used the software for: 2+ years ### "3 years with sunbird by Greg M" December 22, 2025 5.0 I have been working in this tool for about 3 years and I am still finding new things to help our team. Pros My favorite gesture of sunbird DCIM is the visualization. The 3d view of the datacenter is so helpful when looking up space and placement. Also love the ability to showcase this in presentations as it brings a “wow” factor. Cons I don’t like that certain asset fields are static and can’t be changed. But I do understand why they are. Review Source JS Joe S. Configuration Manager Military Used the software for: Less than 6 months ### "Sunbird dcTrack Great Training Backed by Responsive Support" December 22, 2025 5.0 Our license plan included a 10-rack buildout, and our trainer, \[sensitive content hidden\] , has done an excellent job guiding us through all aspects of Sunbird dcTrack. He has patiently answered extensive questions and spent many hours in live sessions helping our team become more comfortable with the platform. Additionally, Sunbird’s customer service team has been extremely responsive to submitted tickets and consistently follows up until issues are fully resolved. Pros We use dcTrack as a one-stop shop to reduce the manual effort of maintaining spreadsheets. It saves us significant time during audits, troubleshooting, and project planning. Beyond our initial goals, it has exceeded expectations by enabling accurate tracking of customer racks and allowing us to set detailed, role-based permission levels. Cons It would be beneficial to have licensing options based on the amount of equipment within a rack, rather than paying for a full rack license when only a few devices are installed. That said, Sunbird has been very accommodating and proactive in helping us explore alternative solutions to manage and reduce our overall licensing costs. Review Source mH michael H. Technical Consultant Defense & Space Used the software for: 1-2 years ### "mwh\_sunbird\_march\_2026" March 11, 2026 5.0 Great Technical Support and Customer Service. Working thru some issues with Sunbird, which includes both dctrack and poweriq Pros Great Technical Support and Customer Service while we are working on some dctrack and poweriq issues. Cons Sunbird dcim along with dctrack and poweriq are working with us on solving all of our issues, we have no issues with them at this time. Review Source CR Christian R. Facilities and Data Center Operations Telecommunications Used the software for: 2+ years ### "#1 DCIM on the planet" September 27, 2024 5.0 I'm a lifer at this point. A thought that I had that may be of use would be to add some calculators to your website to drive additional traffic. Over the decades, I've very frequently used the various calculators on this site for many projects: \[sensitive content hidden\] I've also recently come across these calculators, which look to be extremely useful: \[sensitive content hidden\] I know it's not Sunbird's "usual" website traffic, but I also know that DC operators need these tools to make decisions, and perhaps hosting these types of tools would drive more traffic, and drive better engagement with and between your customers. Pros That's a difficult question, but I think pragmatically the asset management feature so that I know where my stuff is. So many features have been added over the years, but the original core asset manager is the most useful, and honestly indispensable for DC operators. Cons I know the product is not a BMS solution and likely never will be, but better integration with facilities items, including greater event handling and power info from HVAC and other facility items, would be a holy grail for me. Understanding the total health of my critical infrastructure, including events, statuses and equipment failures, from the floor map would be the "single pane of glass" that most DC operators are looking for. Review Source mN mesut N. network specialist Telecommunications Used the software for: 2+ years ### "Reasons to use DCIM" May 9, 2022 5.0 Existing data center structure was modeled exactly the same. In this way, planning can be done on a cabinet basis. Since cabling can be done, we can see which switch or router any device is connected to from any port. Apart from these, you can manage your inventory from here, thanks to the new warehouse system. Pros The application interface is very simple to use. Thanks to the constantly updated device list, all devices can be added and placed in their places in the cabinet. Apart from these, the datacenter structure can be displayed in 3d. In this way, capacity planning can be done on cabinet basis. Cons Sometimes problems can occur when removing cable connections. Review Source Response from Sunbird June 28, 2022 thank you for the review! VR Verified Reviewer Sr. Associate IT Infrastructure Financial Services Used the software for: 1-2 years ### "dcTrack Your do it all DCIM tool. " April 1, 2019 5.0 Utilizing Sunbirds DCIM Tool dcTrack has made me more efficient at my job and helping the teams that use it work more efficiently as well. dcTrack has become our Gold Copy so to speak with regard to tracking our assets. It helps the Operations team find devices quickly, without having to look in multiple places for where assets should be. Sunbird has created a do it all tool that works, it does what it says it will do and the level of support you get with it is first rate. I can use my DCIM tool to help keep track of network ports, and empty cabinet space and run power reports.... the uses and possibilities are endless. Pros The Visualization of my datacenter floor. i find myself in it all day going cabinet to cabinet. This portion of the tool gives you 3d CAD rendering of your datacenter that you can quickly click on a cabinet and take you to the device you are looking for. This feature also is very useful is seeing cabinet temps, power usage when paired with smart PDU's oh and one of my all time favorite features in this Visualization feature is the ability to measure out cable. You can click on measure in the menu and then click a point on your datacenter map then trace out where your cable will run and go point to point. It gives you an accurate distance so you know which cable lengths you will be using. Just one of the many various useful elements of dcTrack. Cons I do not have many issues or complaints with regard to dcTrack. The issues I do come across tend to be buggy new release issues that once called into the Sunbird Support Team, it's handled and rectified quickly. For example there was an issue with having to load up Adobe Flash when opening a certain tab in the software. The issue was isolated to this one tab and only when using Chrome did it come up. The Sunbird team was quick to correct this and on the next software update release, it was addressed. Review Source Response from Sunbird December 14, 2019 Thank you for the detailed positive feedback. dcTrack is now flash free with release 7.0. Customer's have given us very positive feedback on our new modern elegant HTML 5 Flash free GUI. It also includes user option to use in light or dark mode. Dark mode looks really cool. CP Chris P. Information Systems Analyst II Government Administration Used the software for: Less than 6 months ### "Makes your data center easier to manage." April 5, 2024 5.0 I really see the potential in this product and how it is able to help the organization. Power management, space management, cable management/tracing, really allowing a single point of truth for a data center and speeding diagnostics by providing the initial basics. Pros I like the power management and being able to see what is in a cabinet without having to physically go to it, as well as trace cabling without having to do actual cable tracing. Cons There is a high learning curve. It becomes more logical over time once you get a good understanding of it. Review Source GS Grzegorz S. Virtual Infrastructure Administrator Information Technology and Services Used the software for: Less than 6 months ### "The future might be blinding bright for Sunbird if they play their cards right." June 28, 2019 5.0 We have not achieved production functionality yet but overall great! Pros Features, ease of deployment with some reservations to importing assets and setting up a db, overall look and feel, automation, precision and wide scope of functionality. Cons The process of getting your existing assets in is quite gruelling if you are not using Service Now as your asset management system. Collating and matching data to dcTracks standards is very challenging for the project team. We are going to use your turn key service to ease the process. Reason for choosing Sunbird DCIM dcTrack was great from the presentation. Implementation needs work on the customer communication and "hand holding" a bit because your system is a beast and needs a driving licence to run. That's also what is great about it , you have presented a lot of functionality in a clear and accessible way. Some improvements in the UI are always needed but this should be the standard part of your budget's R&D side. The future of datacentres is full automation + AI what is so widely overhyped nowadays and is nothing but a bunch of algorithms with no self consciousness. Nonetheless the future software that will run it will be integrated from the hardware delivery/deployment automation to the software deployment level. Full monitoring will be in place and a policy driven "AI" decisioning system in place. As you can see the future "software" will be a single entity. That's why Sunbird will play it's cards right partnering and integrating the most advanced solutions on the market. (Hello VMWARE ;) So good luck and all the best, you are doing a sterling job but don't just stop there , there is always room to improve. Review Source Response from Sunbird October 18, 2019 Thank you for the positive feedback. Our vision is to help you automate via integration. But data correlation can be a challenge. I will follow-up with you to discuss as we are always in search of ideas to make this super easy. NJD Naga Jayanth D. SOFTWARE DEVELOPER Telecommunications Used the software for: 2+ years ### "Sunbird DCIM DCTRACK is a great tool for Data Center Managements" September 4, 2023 5.0 Pros In Verizon, we started using dcTrack, a Sunbird tool from 2020 and seeing it really helpful in our migration from the old legacy applications to this new dctrack tool. It has a lot more easy to use functionalities to migrate/ add data & realtime dashboards to view graphs/data. Also they provide new release versions every 4-6 months to add new features and fix bugs reported in the existing version. Cons As its a third party tool, we wont have direct access to their code base and DB, to fix any bug found during our implementation, rather have to create a ticket and they'll take a look at it and will release a hotfix for the existing version/ fix it in the next release version. Review Source TB Tony B. Technical Facility Engineer Telecommunications Used the software for: 2+ years ### "Great Product for Visibility/Control of your Data Center" June 30, 2023 5.0 Great product with great training program and support! Pros The ability to see all power usage at a facility and compare to the cooling capacity is an amazing feature. Cons Some features require multiple clicks to access/use. Review Source SC Sam C. Data Centre Engineer Information Technology and Services Used the software for: 1-2 years ### "Bingus" September 1, 2023 5.0 Good works great for my job Pros The ability to have a 3D rendering of the data centre as well as a good database Cons A few bugs when swapping over and updating on a few devices making us having to re enter them Review Source RH Rob H. Engineer II Data Center Infrastructure Systems Telecommunications Used the software for: 2+ years ### "Great tool for place and power planning, documentation of assets, data and power connections" April 28, 2018 4.0 Use it daily to document Data Center Power. Previously used it to document Data Center cabinets, assets, data and power connections, structured cabling. It is our source of truth for what's in the Data Centers and monitoring tool for temperature issues Pros dcTrack is easy to use in that setting it up to model a data center follows the physical process of actually setting up a data center. Using it to maintain documentation of assets' placement, data and power connections is easy and logical. It also provides for great monitoring of power utilization and temperature/humidity with its integration with Power IQ. And the customer support is excellent! You are treated like a partner. Cons dcTrack is mostly web-based but part of the functionality remains in an application called Classic View. This functionality is being migrated piece by piece, and a lot of it is accessible now from the web client. We look forward to the day when we no longer need to use Classic View as it is quite slow and it cannot be re-sized to see all of it at once without scrolling. Review Source Response from Sunbird December 16, 2019 Thank you for your positive feedback. We are delighted to now offer a modern and elegant web based GUI. We even allow uses to select between light and dark mode. LL Lars L. System Administrator Wholesale Used the software for: 2+ years ### "An awsome toolbox created by awsome people" October 1, 2018 5.0 Hard to get started in this tool but when you have the clue it is fantastic. BUT every manager who decides to have this tool should have in mind that this tool needs People and time to get it started and when it has started you may be Need a bit more time to Keep it running. We have learned so much concerning our own workflows in our datacenters and in my eyes it works great and I wouldn't change it for another DCIM tool, anyway. It worth every second and every cent we have spent on it and are still doing. Pros The deeper you dive into the dcTrack universe the bigger it seems to grow. If you have internalised your own processes, this tool is indispensable for the administration of your own datacenters and each Piece of hardware built-in there. Cons Sometime I wish the tool could be cut down to our specific Needs but then we would have to ask ourselves what these needs are. The complexity of the tool, which is of course just an image of reality, sometimes makes it difficult to start with it. Review Source Response from Sunbird December 16, 2019 Thank you for your positive feedback. We provide free weekly training every Wednesday. See our support portal https://www.sunbirddcim.com/dcim-technical-support to sign up and to view video records of prior training sessions. VR Verified Reviewer IT System Artcitect Banking Used the software for: 1-2 years ### "3D View/Bulk Uploads/Odbc DB Connection/Easy to use" May 6, 2019 5.0 If you haven't used a DCIM previously and want to quickly install and use a DCIM and learn how to use it quickly, I recommend this product. Pros First of all it has an impressive easy-to-use 3D user interface. If your knowledge of Datacenter components and operations is good, you can learn its usage in a very short time and define the new hardware models in 15 minutes without waiting for support. With the CSV upload feature, you can save a serious time by organizing updates in Excel that will last longer. End-to-end cable tracking is really successful. With access to the database via ODBC, you can prepare advanced reports and integrate with other applications. Payment is more flexible than other companies. Monthly usage is also possible. Unit prices are public on the web-site. Cons Each circuit has to be terminated with an endpoint. This is necessary for you to do the job right, sometimes short-term temporary operations can annoy you. Review Source Response from Sunbird December 14, 2019 Thank you for the positive feedback. Our latest release will allow you to build partial circuits. Keep the ideas coming! BM Brian M. Sr System Administrator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Complete Solution for DCIM" January 28, 2022 4.0 Good product at a fair price. Thanks for building a sound product. Pros Leveraging Sunbird dcTrack and PowerIQ gives you a through solution for discovering what you have within your Data Centers and off site locations MDF/IDF's . Dashboard capability helps to provide a quick status on a location via an "At a glance" view. Cons Overall ease of use is good. Videos available to help walk you through situations. Area which I think needs to be expanded on is graph modifications and best practices would be nice or based on customer info top graphs to consider. Review Source Response from Sunbird June 28, 2022 Thank you for your review! ND Nathan D. Infrastructure Support Analyst Retail Used the software for: 2+ years ### "Sunbird DCIM" May 5, 2020 5.0 Pros Sunbird's DCIM software is a powerful kit and very easy to learn to use. Being in a new role that uses this software and in under 5 months I can confidently use it. You can very easily monitor your enterprise's health from a dashboard and action any needs. The support the Sunbird team provides is also excellent with extremely fast response times and vast knowledge - whether it'll be adding a new model or the rare error code, the team is on it. Cons The least thing I like about this software is the fact it's broken down into two different parts. DcTrack and PowerIQ. These works very well together however if they were integrated into one then it would make use quicker when performing certain tasks. Review Source Response from Sunbird July 6, 2020 Thank you for the positive feedback. Our vision is to integrate into one like you suggest. DS Dirk S. Systemengineer Chemicals Used the software for: 1-2 years ### "Transparency to the datacenter" June 6, 2019 5.0 We had to know how much power our Datacenter is using and we had different PDU's in use. Sunbird helped us to integrate all of them in one software product. So we have everything in one view. Pros The Software is very powerful. Each release brings new features, that are very usefully. With the new dashboards you have only one look to see if something needs attention. In the meanwhile our Datacenter team knows more about the rooms, climate, power consumption than our facility management. The functionality for reporting is very powerful and can automatically sent them to the persons, that need it. Cons Because the software is so powerful, there are a lot of things you have to configure. As better it's configured, as better are the results. It take some time to set everything up. We took Sunbird to support us and this have been the right choice for us. Review Source Response from Sunbird October 18, 2019 Thank you for the positive feedback! We plan to have our next German user group in March. Hope to see you! SR Scott R. Data Center Engineer Information Technology and Services Used the software for: 2+ years ### "Moderate user of Sunbird's PowerIQ module" October 28, 2022 5.0 Been a moderate user for 7+ years. Creating Reports, Analytics and Dashboards Pros Ease of integration with Raritan (Legrand) PDUs a,d ability to monitor/alert down to outlets. Cons search function limitations, lack of custom fields Reason for choosing Sunbird DCIM integration with existing PDU products Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.