# Castel Detect Live Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Castel Detect Live Software - reviews, pricing plans, popular comparisons to other Speech Recognition products and more. Source: https://www.capterra.com/p/110168/Castel-Detect/reviews --- # Castel Detect Live Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Castel Detect Live ## What is Castel Detect Live? Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting customer experience outcomes. Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. We provide voice-based analytics, event targeting, agent alert, and workflow tools. ## What is Castel Detect Live used for? [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/)[Speech Recognition](https://www.capterra.com/speech-recognition-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Castel Detect Live?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.castel.com&name=Castel Detect Live) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Castel Detect Live 5.0 (1) VS. [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $1 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (220) Value For Money 5.0 (1) Value For Money 4.6 (202) Customer Service 5.0 (1) Customer Service 4.7 (211) ## Castel Detect Live alternatives Highest Rated [4.8 (172)](https://www.capterra.com/p/142813/Workpuls/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Talkatoo](https://www.capterra.com/p/198507/Talkatoo/) [4.7 (220)](https://www.capterra.com/p/198507/Talkatoo/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198507/Talkatoo/) [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/) [4.7 (551)](https://www.capterra.com/p/251933/Transkriptor/reviews/) Starting price $8.33 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251933/Transkriptor/) [Dragon Professional Individual](https://www.capterra.com/p/251641/Dragon-Professional-Individual/) [4.0 (240)](https://www.capterra.com/p/251641/Dragon-Professional-Individual/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251641/Dragon-Professional-Individual/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Audio Capture Record audio or import/upload audio files Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Castel Detect Live 24 features Software program that continuously adjusts its behavior based on observed data Record audio or import/upload audio files Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Provide agents with a typical response for common call subject matter Transfers live calls to other agents Track and manage adherence to policies for any service, product, process, or supplier Recorded words are combined to create answers for a computer/person to direct as a form of dialogue Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Database of phrases that are frequently used or insinuated Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages System calls multiple numbers at once and connects the agent to the first number that answers Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Analyze, correct, and monitor speech for transcriptions or recordings Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic $1.00 Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[ MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)[ Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Justin C. Call Center QA Manager Computer Software ### "I use this product to ensure real-time compliance with industry standards for my call center agents." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2018 Many. We have been able to automate our QA/QM process using keyword spotting. This has taken us from a situation where we were reviewing calls for compliance at random, to a situation now where virtually every call we review has a compliance issue because Castel's automated keyword spotting software flagged it. We are also able to train agents from day one on live calls using keyword spotting and event targeting to prompt them with the proper scripts and alerts to ensure compliance. This leads to more right party contacts and revenue because there is little downtime when training new agents. Using call scoring and event targeting, we are able to place compliance data alongside our revenue data to determine which compliance behaviors are correlated with better customer service and more revenue secured. We can then update our training programs to train agents to do more of what is working. Pros The live speech analytics technology and ability to correct compliance issues with agents during active calls are a huge plus. This has allowed me to get to a point where our compliance rate is up in a major way over where we were six months ago. The voice-based analytics and event targeting features help me to train agents faster because I can do it during real calls using alerts and prompts that are all automated based on specific events and keywords. The call scoring and post-call audit capabilities are also a big help for spotting negative compliance trends and then updating our training programs to correct them. Cons This isn't so much a 'Con' as it is me misunderstanding what level of involvement I would initially need to have to dial in the accuracy of the speech analytics for our particular use cases. There needs to be someone internal who provides detailed feedback to Castel's team on any false positives with the speech analysis so they can help the software learn to more accurately spot the correct compliance events. If you put in the time on this, speech analytics accuracy increases significantly. Like most things in life, you get out of the tool what you put in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 14, 2018 Justin - It has been a pleasure working with your team and we look forward to collaborating and delivering further efficiencies via automated keyword spotting for years to come. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)