--- title: "Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zoho Assist the right Remote Desktop solution for you? Explore 1464 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/112011/Zoho-Assist/reviews/" page_type: "reviews" language: "en" --- Zoho Assist 4.7 (1464) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 22nd, 2026 # Reviews of Zoho Assist Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews JL Junichi L IT SupportFood Production, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime.“ July 6, 2026 RG Raul G CEOInternet, Self-employedUsed the software for: I used a free trial. “I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet.“ February 20, 2026 JL Junichi L IT SupportFood Production, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure.“ July 6, 2026 Carlos R CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features.“ February 4, 2026 Jason S EVP - ITFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory.“ May 19, 2026 Ss Sathish s Sr.System AdministratorInformation Technology and Services, 51 - 200 employeesUsed the software for: I used a free trial. “Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work.“ April 27, 2026 OB Oliver B FinanceAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “The platform provides a reliable and efficient way to deliver remote support, with stable connections and an easy-to-use interface that simplifies troubleshooting.“ June 11, 2026 PW Paul W Operations DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 1464 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John N. Managing Partner Information Technology and Services Used the software for: I used a free trial ### "Zoho Assist trial has convinced me why so many IT solopreneurs use it " July 25, 2026 5.0 Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. Pros Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. Cons While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist Discovered AnyDesk is currently in the same ballpark as TeamViewer when evaluating subscription costs for the features I valued highly. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Former TeamViewer customer. Evaluating Zoho Assist as a more economically viable alternative for my solopreneur endeavor. Review Source JL Junichi L. IT Support Food Production Used the software for: Less than 6 months ### "Good review" July 6, 2026 4.0 Overall, my experience with Zoho Assist has been very positive. It is a reliable and user-friendly remote support solution that makes it easy to connect to and troubleshoot devices quickly. The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime. It has become a valuable tool for providing fast and secure remote assistance. Pros What I liked most about Zoho Assist is its ease of use, reliable remote connection, and fast setup. It allows IT support teams to troubleshoot user devices quickly without requiring complex configuration. Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure. The web-based interface is intuitive, and the overall performance is stable, helping reduce downtime and improve support response times. Cons While Zoho Assist is a strong remote support solution, there are a few areas that could be improved. Occasionally, connection quality may decrease on slower internet connections, and some advanced features are limited to higher-tier plans. The user interface could also be more streamlined for first-time users, and file transfers can sometimes be slower when working with very large files. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Zoho Assist I chose Zoho Assist because it provides an excellent balance of features, ease of use, reliability, and cost. The setup process is simple, the remote sessions are stable, and it includes essential capabilities such as unattended access, file transfer, remote reboot, session recording, and multi-monitor support. Compared to other remote support solutions, Zoho Assist offers competitive pricing without compromising on security or functionality, making it a practical choice for our IT support needs. Review Source RG Robert G. Principal Engineer Computer & Network Security Used the software for: Less than 6 months ### "Verification Process Needs Improvement" July 2, 2026 1.0 Overall experience was not good. I would not recommend this service to my colleagues. The response times are unacceptable for a critical service like IT. Pros Once I was able to get verified the service is working great! The remote access unattended feature works as expected. Cons My client was out of support for 5 days while I waited for verification. I called daily and sent multiple email to their verification team. The verification process needs improvement there are gaps in the process which me and my client experienced. That caused the business operations to significantly slow down and impact their customers. I was also charged for those days I was unable to use the service. The chat and communication feature was no help. Review Source WW Will W. IT Wholesale Used the software for: 2+ years ### "Easy to Use, Reliable Remote Support Tool" May 26, 2026 5.0 Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. Pros Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. Cons There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost for team viewer has increased incredibly and no longer worth it. Review Source Abdul Q. CEO Computer & Network Security Used the software for: I used a free trial ### "Far better than TeamViewer - Highly affordable" July 21, 2026 5.0 Its Amazing I am enjoying over all experience. I have been using TeamViewer over decades as corporate user. Pros Its good app , specially for those who want to connect remote desktop for customer support highly affordable, Cons Session Get Disconnected sometimes in idle condition, it must reconnected immediately once user try to connect Alternatives considered [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Reason for choosing Zoho Assist Its affordable and Indian company , Make in India choice Switched from [Radmin](https://www.capterra.com/p/65611/Remote-Administrator/)[TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Very Expensive - Hidden Annual Renewal Clause Review Source RS Richard S. Founder Computer & Network Security Used the software for: 2+ years ### "Excellent for SMB's" June 18, 2026 5.0 Pros Easy to use and integration with other platforms make this an excellent choice for a small business like mine Cons Unable to change my login email address. I have recently rebranded and use a new email address. The plugin still displ;ays the old name not the new one Alternatives considered [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Reason for choosing Zoho Assist Cheaper more effective and integrative for me Review Source Jose Antonio L. data analyst Food & Beverages Used the software for: I used a free trial ### "100% recommended" July 17, 2026 5.0 I was able to have unattended access to 6 devices simultaneously. For the price of the service, I think it's fantastic. Pros The trial period is very short; you don't get a complete overview of the software in just a few days. It would be great to be able to give the team a name instead of the default one. Cons The trial period is very short; in just a few days you don't get a complete overview of the software. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) It's very expensive for the service they provide. Review Source JA José A. It Manager Construction Used the software for: 2+ years ### "Zoho Assist review." July 1, 2026 5.0 For $10 a month, you get an excellent remote assistance product with similar tools as much more expensive software. Easy to use, with all the features required for the job. Fast and competent support. When an issue with credential elevation arose, it was resolved immediately. Pros Good value for money. Excellent customer support. Easy to use. Connection to devices with minimal effort. Web-based interface. Chat included. No connection Issues under normal network conditions. Cons So far, chat responsiveness is the main issue. It is slow and weak at recognising non-standard characters. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Very good value for money compared with similar software. Review Source TG Tanguy G. Telecommunication and Network Technician Telecommunications Used the software for: I used a free trial ### "Review from SFT" June 22, 2026 5.0 Customer used to computer will go throught it with ease , its clear and does not look like a scam when you send your invite Pros The efficiency and rapidity to get access to a customer computer to solve his problems. and all the options here and included even in the low tier package are welcome. Cons People with bad computer or a bit old will still struggle to get to you because of the download part of the process Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Because for only the remote support any desk was too expensive Review Source MP Mitul P. CEO Hospitality Used the software for: Less than 6 months ### "Simple and Reliable Remote Support" May 31, 2026 5.0 Pros I like Zoho Assist because the attended access is simple and quick. I can send the customer a link, connect to their computer, and help them right away without making the process complicated. It makes remote support easier for both our team and the customer. Cons some useful features, like custom domain, are only available on higher plans. Other than that, the remote support tool itself works well and is easy to use Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/) The connection would not work many times, I have to tell the client to close out and open the support application. Other times it takes 2+ min of waiting till I can connect. Review Source Roscoe H. Director of IT Government Administration Used the software for: Less than 6 months ### "It is my favourite remote access solution" March 31, 2026 5.0 love it!!!! I have used multiple applications - Bomgar, Teamviewer, Anyviewer, AnyDesk, ScreenConnect - and this one is my favourite. Bomgar is 2nd. If I was given an option to use any on my list and someone was paying for it, I would still choose Zoho. The pricing options and customizations make it a no brainer. Pros Zoho was very easy to use, and ease to install. It links with Spiceworks Help Desk which is great bc I can track tickets by device. Saves so much time being able to remote access. I usedthe option that allows me to group devices like I was used to when I used BeyondTrust Bomgar. It is a great tool without any need for customer support to guide you through setup. It also offers MFA which is a great option for users needing a secure remote access option. Lastly, value!!! It is very valuable as a government agency that has a fixed budget. I have been and will continue to recommend this product Cons The option of technician vs unattended assistance was confusing in the beginning. I had to use the trial to understand the difference. I wish it was made clearer in the pricing. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyViewer](https://www.capterra.com/p/276751/AnyViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist The main reason was how many devices Zoho allowed me to have. Secondly, the ability to place devices in groups. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Zoho works with Spiceworks. I saw it on their website and took a chance. Best decision. Review Source Joel H. Director Real Estate Used the software for: 6-12 months ### "The Ease of Zoho Assist Is Phenomenal" April 15, 2026 5.0 Overall, my experience with Zoho Assist has been very positive. It is easy to use, gives solid remote access functionality, and is a practical tool for customer support when you need to troubleshoot problems quickly. It offers good value for money, especially for businesses that want a reliable remote support option without overpaying. While there may be occasional connection issues or minor bugs, the platform is strong overall and continues to improve with software updates. For day-to-day remote assistance, it has been a dependable and worthwhile tool. Pros What I liked most about Zoho Assist was how easy it is to use. It is quick to set up, simple to navigate, and makes remote access straightforward without unnecessary complexity. From a value-for-money perspective, it does the job well without feeling overpriced. It is also helpful for customer support because you can jump in quickly, see the issue firsthand, and resolve things faster than trying to talk someone through it over the phone or email. Cons What I liked least was that connection quality can sometimes depend heavily on the user's device or internet connection, leading to occasional connection issues or lag. I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools. Software updates are generally fine, but sometimes improvements to usability and stability would make the experience even better. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We were rolling our systems into one platform. Review Source NP Nitin P. Manager Computer Software Used the software for: Less than 6 months ### "Zoho Assist, best Remote Support Application" December 16, 2025 5.0 I am happy as it was less than half the price I was paying to Anydesk. Yes I need to guide users but it is one time process and doesn't take long. Pros It is very fast and dont lag. I like the unattended access part. Setup was seamless and works very fast. It also maintain log and calculate total time, every time I connect to my customers. I can setup billing based on the hours I supported customers. Cons Customer needs to install Zoho assistance in order to connect. Also it asks user permission, so I need to guide user over the phone. In Anydesk, it is straight forward just tell the number and done Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoho Assist Team Viewer takes too much memory and I felt its bit slow. Also it is expensive than Zoho Assist and it doesnt have a feature to log support hours or billing to customers module. Teams is not fast and lags every time I connected. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Anydesk was very expensive and doesnt provide customer billing option. Review Source VR Verified Reviewer CTO Broadcast Media Used the software for: 2+ years ### "A Reliable Remote Support Ally for Nearly a Decade" August 7, 2025 5.0 I’ve been using Zoho Assist for almost 10 years, and it has been a consistently reliable tool in my remote support toolbox. Over the years, I’ve witnessed how it has steadily improved; not only in performance but also in usability and available features. It's now more practical and powerful than ever. Even when other popular tools fail, Zoho Assist has come through for me, proving to be a true lifesaver in critical moments. It’s affordable, dependable, and well-suited for both small and large-scale remote support environments. Very user-friendly: I’d say 95% of the interface is intuitive and smooth to use. Only affected when internet connection drops which in my case is due to rural network limitations, not the platform itself. Pros Zoho Assist is packed with useful features like file transfer, chat, audio, clipboard sharing, and excellent video quality. It works reliably even in rural areas with limited bandwidth, which is a gamechanger. The unattended access feature, once set up, is incredibly helpful for ongoing support tasks. I especially appreciate the responsiveness of their customer support and how easy it is to onboard new technicians once they are familiar with the interface. Cons Setting up new devices in unattended mode can be slightly confusing at first, especially when trying to organize multiple devices into teams. However, with a bit of practice, this becomes much easier and totally worth it considering the functionality it provides. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Mainly because of cost. There's no other reason. Review Source Michael H. Owner Computer & Network Security Used the software for: 2+ years ### "Zoho Assist best remote management" January 9, 2026 5.0 I have used and tested multiple remote management systems. Zoho Assist has proven to have the best feature set and performance for the cost. It also integrates seamlessly with other Zoho products. We started using Zoho Assist and found it so good that we purchased several other Zoho management applications to give us a full management suite. Pros Zoho Assist is easy to use and has a full feature set for remote management of servers and user support. Assist's multiple deployment options make it efficient for the support tech to get connected and fix issues quickly. Cons I have not found any real issues with Zoho Assist. It has all the features needed for remote management and troubleshooting. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Zoho Assist Zoho assist had more features for the money and offered integration with their other management products Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) The cost of Teamviewer was too high for the features that it provided Review Source Stefan K. IT Professional, Developer Computer Software Used the software for: Less than 6 months ### "I really like Zoho Assist." January 23, 2026 5.0 The testing phase and purchase process was very straightforward. It was very easy to learn how to use and try out the product. The price for remote maintenance software for individual customers is much more realistic compared to other products. I can recommend it with a clear conscience. Pros Remote customer support is quick and easy to set up. The connection is established quickly and availability is good. Cons So far, I really like Zoho Assist and have nothing negative to report. The only thing that's a bit of a hassle is the OneAuth authentication, but perhaps it just takes some getting used to. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist The cost of the AnyDesk license is far too high for my needs. And I saw during the testing phase that Zoho Assist suits my needs. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) The cost of the TeamViewer license is far too high for my needs. Review Source JS Jaco S. IT, BI and Dev Manager Insurance Used the software for: Less than 6 months ### "Zoho before the "NO-NO" application" October 27, 2025 5.0 I had situations where I could not upkeep an internet connection. Anydesk would keep failing and drop connection causing me to reconnect every time. Zoho helped with the situation right there after and I could keep up the connection and change the Firewall settings and allow internet to an offsite office. keeping connection on LTE WIFI and configuring LAN. it helped a ton, and I was needed to fly to the client. all of this and at the same price I paid for other software with less capability. Pros the Remote Support is simple and easy to follow. replaced our other software that only had single usage and Zoho support 2 concurrent connections. Which is very helpful When I need to be on a Server and a client at once. Cons No comment Alternatives considered [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) Reason for choosing Zoho Assist It is simple to use and easy to follow to install. I like the request support feature and the scheduling and monitoring. I can output my teams supporting sessions. and present to EXCO. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Anydesk is expensive for only one license and often disconnects leaving me to reconnect time and time again. It's resume on a session sucks. Review Source Theodore T. president Information Technology and Services Used the software for: 6-12 months ### "Amazing amazing amazing!" December 24, 2025 5.0 one of the best software i have ever used i would recommend it to everyone i know and i have helped others get involved. Pros i USEd teamviewer for years, but this version of zoho assist is much more affordable, and does a better job of tracking and making it easier to bill the customers Cons I wish there was a delete button, but I found it. It is under the device settings. That was nice - the AI found it for me. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) i could not afford teamviewer anymore, and zoho was a beautiful alternative! Review Source CG Caleb G. IT Manager Construction Used the software for: Less than 6 months ### "Great product for small to medium businesses." April 11, 2026 5.0 Very good product and easy to implement/use. Rolled out to 100+ devices over a couple of days and was able to completely retire the old solution within a week. Support were also very helpful and easy to work with. Pros The system is very easy to use and implement. The product is also very competitively priced, especially compared to the competition. Cons The licensing can be a little confusing, as the differences between Unattended Access and Remote Support were not 100% clear. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing Zoho Assist The product was better priced and offered a more robust feature set for the cost. Review Source MG Mario G. IT Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "TOP Unattended Access software" March 11, 2026 5.0 I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances power with simplicity, this is it. Pros Performance & Usability The Ease of Use is one of its strongest suits; the interface is intuitive, allowing for a near-zero learning curve. This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes. Remote Capabilities & Reliability The Remote Access feature is incredibly stable. While many platforms struggle with Connection Issues, I’ve found this one to be remarkably resilient even on lower bandwidth. When minor Bugs and Issues do arise—as they do with any complex software—they are usually patched quickly and don't interfere with the core experience. Support & Investment The Customer Support team deserves a special mention. They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is unbeatable. It is a smart investment for anyone looking to streamline their operations. Cons Sometimes renaming devices and creating groups can be a bit cumbersome, as can creating groups, since you have to go to separate and different sections. Review Source MZ Mike Z. Owner Computer Hardware Used the software for: 2+ years ### "Good alternative over Teamviewer" May 6, 2026 5.0 Pros I prefer Zoho over Teamviewer, a North American Floridian based German company. Fast reliable connection in Canada. Cons Not as well known by my customers as Teamviewer and does not have as many options as Teamviewer remote access. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost of product and Geo political matter. Review Source Mintu B. Group Data Lead Financial Services Used the software for: Less than 6 months ### "Excellent Remote Access Tool for IT Support Teams" May 30, 2026 5.0 Our overall experience with Zoho Assist has been very positive. It has made remote troubleshooting and device management much more efficient by providing secure and reliable remote access. The platform is easy to use, offers useful features such as unattended access and file transfer, and helps resolve issues quickly. It has improved our support team's productivity while providing excellent value for the cost. Pros Zoho Assist is a reliable and user-friendly remote support tool with excellent performance and security. It makes remote troubleshooting easy through features like unattended access, file transfer, and cross-platform support. The platform is cost-effective, easy to use, and has greatly improved our support team's productivity. Highly recommended. Cons There are occasional minor delays when connecting to remote devices on slower networks, and some advanced features have a learning curve for first-time users. However, these are relatively minor issues and do not significantly impact the overall experience. Review Source PP Peter P. IT Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "A refreshingly simple UI backed by rock-solid stability" June 5, 2026 5.0 My overall experience has been fantastic. Remote support can easily become stressful if the software plays up, but ZohoAssist gives me genuine peace of mind. Knowing that I can rely on a stable, smooth connection with an intuitive layout makes my workflow completely seamless... It’s a great piece of software that respects your time and doesn't overcomplicate things. Pros The two things that completely won me over are its uncluttered, simple UI and its rock-solid stability. Setting up a remote access session is incredibly straightforward for both me and my clients, there is zero steep learning curve or confusing menus to wade through. Once connected, the stability is brilliant. I haven't had to deal with random dropouts or frustrating lag, which is a massive relief when you're trying to fix a technical issue under pressure. It just works. Cons Honestly, because I'm so satisfied with its daily performance, it's hard to find a major flaw. If I had to pick something, navigating into some of the deeper, advanced admin configurations can occasionally feel a little hidden away. However, it's a minor hurdle that doesn't impact the core remote support experience at all. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Overpriced and it has connectivity issues Review Source NS Narsuri S. Student Writing and Editing Used the software for: I used a free trial ### "Reliable and User-Friendly Remote Support Solution" April 28, 2026 5.0 Overall, my experience with Zoho Assist has been positive. It is a reliable and user-friendly remote support tool that makes it easy to connect to systems and resolve issues efficiently. The setup process is quick, and the interface is simple enough for both technical and non-technical users. Features like unattended access, screen sharing, and file transfer work smoothly in most cases. While there are occasional connectivity or performance issues, they are not frequent enough to significantly impact productivity. Overall, it is a dependable solution for remote support and system management. Pros I liked Zoho Assist for its ease of use and quick setup, which makes remote support sessions very smooth. The interface is intuitive, so even non-technical users can connect without difficulty. It provides reliable remote access with good performance and minimal lag. Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently. Additionally, its strong security measures, such as encryption and authentication, make it a trustworthy tool for remote assistance. Cons At times, Zoho Assist can experience slight lag or connectivity issues, especially on slower networks, which can affect the smoothness of remote sessions. Some advanced features are only available in higher-tier plans, which can be limiting for users on basic plans. The mobile experience could also be improved, as it is not as seamless as the desktop version. Additionally, occasional UI complexity in certain settings may require a bit of a learning curve for new users. Review Source MM Michael M. CIO Non-Profit Organization Management Used the software for: 1-2 years ### "Zoho Assist for affordable remote support" May 19, 2026 4.0 When work-at-home was required in 2020, we were able to quickly implement effective remote support for all users with Zoho Assist. We have definitely received value for our investment since then. Pros Zoho has provided reliable remote support at an affordable price since we migrated from primarily on-prem desktop systems to laptops in 2020 & 2021. Cons At rare intervals a workstation with Zoho Assist installed becomes inaccessible from the console - usually after sitting on a shelf of "spares" for a long time. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.