# Total Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Total Management the right Property Management solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116971/Total-Management/reviews --- Total Management 4.2 (91) [View alternatives](https://www.capterra.com/p/116971/Total-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Total Management Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews KC Kim C Finance SpecialistAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “User friendly software. “ August 8, 2024 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Joe M. Asset Manager Real Estate Used the software for: 1-2 years ### "Overall very good PM software" January 25, 2017 4.0 Total Management is a solid online PM tool. There is a learning curve and a decent amount of training involved when first starting TM. After using TM for a week or two most things are pretty straight forward. If you do have a question, the self help tool is very helpful. If more information is needed support has always been quick to respond to any questions that we might have. They seem to be continually improving the online experience. I would definitely use TM for any future properties we acquire. Pros Once you catch on the ease of use is fantastic Cons The calendar could use some help. When I click on a range of dates in the future the end date date is allowed to conflict with start date. Review Source Response from Total Management March 28, 2017 Hi Joe, We appreciate you writing a review! Hearing back from our users is important in continuing to provide a great experience. We're happy to hear that you're finding our program easy to use and that our support team has been helpful! KS Kelli S. Bookkepper/Property manager Real Estate Used the software for: 2+ years ### "CPSG Review" January 19, 2017 5.0 We've had total management for about 4 years. My experience has been great. I love the fact that I can jump on from anywhere I have internet access. The overall user ability is great. Pros I van access it from anywhere I have internet access Cons Although it's nice to look back as far as we need too, for security, I don't like that you can have more than two calendar years open for accounting. It allows for changes to past tax years after filed. Review Source Response from Total Management February 21, 2017 Hi Kelli, Thanks for leaving a review. It's always great to hear from long-term users, and we're happy to hear that you've had a great experience so far! Getting feedback from our users is important in making sure that we are providing a good experience. DF Don F. Owner President Real Estate Used the software for: 2+ years ### "Total Management" January 19, 2017 1.0 Not user friendly. This is not designed for retail shopping centers. Does not properly figure sales tax. Very difficult checking account functions. It takes 3 or more steps to do what should only take 1. Not user friendly Pros Notmuch Cons Not user friendly Review Source TG Tamera G. Property Manager Real Estate Used the software for: 2+ years ### "Totally-Ahh-mazing!" February 1, 2017 4.0 I use this software daily. It has so many features that I am still trying to get use to daily. All in all this is a great software to use. Pros Easy to utilize and manage. Fast and easy for newbies to learn! Cons Feels like I still need training in some areas . Still so much to learn. Wish it were easier to correct mistakes such as move outs. Customer Service is hard to reach at times and get answers. Review Source Response from Total Management March 28, 2017 Hi Tamera, We appreciate you leaving a review. We're glad to hear that you're enjoying the many features of our program! If you ever need help re-learning one of them, please reach out to our support staff. They would be happy to help! ND Nadine D. Office Manager Real Estate Used the software for: 2+ years ### "Total Management provides the Total Package" January 19, 2017 5.0 Using the Total Management program has made the process of collecting rent, tracking expenses and doing the CAM Reconciliation for our commercial spaces a breeze! If there is a question about generating a report, the customer service is prompt and helpful. Highly recommend this user friendly program. Pros User friendly, straight forward and simple. Cons Aging on some of the reports as we were so used to using Quickbooks - it is just different.. Review Source Response from Total Management February 21, 2017 Hi Nadine, Thanks for your review. We're glad to hear that you're finding it easy to use our program for your business! KR Kelly R. Administrative Assistant Real Estate Used the software for: 2+ years ### "This is a good system for tracking property management rents and accounting" January 19, 2017 4.0 Overall a good experience, the system is user friendly and the "how to" feature helps work through most problems that I have come across. Pros This is user friendly, edits are easy to make, you can manage multiple properties and companies with easy. Cons There should be a way to emailing tenants/clients allowing the ability to type a detailed message to the tenant. Review Source Response from Total Management March 28, 2017 Hi Kelly, Thank you for leaving us a review! We're glad to hear that you've had a good experience and that you're finding our program to be easy to use! NC Natalie C. Accountant Real Estate Used the software for: 6-12 months ### "My Total Management Review - NRC" January 19, 2017 4.0 We have used TM since July 2016. I find the software is very easy to use but we have run into some issues with reports and accounting functions that could be improved upon. For instance, the AP report is still being worked on and does not match the Balance Sheet total when credits are involved. The bank deposit detail report does not show non tenant deposits. At times the reports for AR and prepaid Rent do not match the Balance Sheet either. The accounting side of the software is not as good as the property management side. With that being said, we are still very happy with the software. Pros Please see my previous detail. Cons Please see my previous detail. Review Source Response from Total Management March 28, 2017 Hi Natalie, Thank you for leaving a review! We're glad to hear that you're finding our program easy to navigate. Hearing back from our users is important to us, and we appreciate you taking the time to share about your experience with us. KP Kristen P. Office Manager Commercial Real Estate Used the software for: 1-2 years ### "Good software" January 19, 2017 4.0 I am enjoying using Total Management. The set up was not great. I am not sure if it was on our end, or your end, but when the info was inputted the numbers from previous rent collections were all incorrect. I love how the rent rolls print out. I like how you can put rent escalators in there. Everyone has been helpful when I had a question. Training was good. Pros Rent escalators, rent roll reports - We really only use it to add rent, print reports, etc. Cons Set up seemed to take awhile and the numbers in put were not accurate. Review Source Response from Total Management March 28, 2017 Hi Kristen, Thank you for your review! We're happy to hear that you're enjoying the rent escalators and roll report within our program! NM Nicolas M. Support Technician Real Estate Used the software for: 6-12 months ### "It´s an excellent tool for real estate administration!" January 19, 2017 5.0 For this short 6 months period I have been using this software, I noticed it´s an useful and very complete tool in the real estate business. There were some things I suggested to the support department and they solve the issue in a way that I can work better right now. Keep evolving! Excellent choice of Software. Pros \- I can access the information anywhere I am. - I have all the information in one place. - I can upload anything i want to the software. - Make the sellers´ easier. - It´s great! Cons \- I can not translate default reports or letters. - I can not ask for or create new reports, the way specifically I want. Review Source Response from Total Management February 21, 2017 Hi Nicolas, Thanks for your review! Happy to hear that you've enjoyed our support team and the ease of access to the program. Recommendations from users like you are always great feedback. LS Lauren S. Accounting Manager Real Estate Used the software for: 6-12 months ### "Reporting is not Great" January 19, 2017 5.0 I wish there were options to customize reports. The general ledger is also really bad. Other than that it works great for what we need it to do. Pros I like that you can work in all companies at once. I also like that you can upload the invoices into the program. I like the overall workflow and look of the software. Cons The reporting. I need to be able to customize reports. I also hate that buildings are set up as different entities in an accounting sense. I also hate that you can not upload a budget and run reports with the budget. Review Source Response from Total Management March 28, 2017 Hi Lauren, Thanks for leaving us a review! We're glad to know that you're enjoying our document upload aspect of the program. Hearing feedback from our users is important to us, and we appreciate you taking the time to do so. TL Ted L. Used the software for: ### "" January 12, 2012 5.0 Our organization, which manages multi family housing units in the affordable and supportive sectors, switched to Total Management from PropertyWare, despite a strong sense of skepticism, having tried a number of real estate management programs unsuccessfully. It took about a month of simulated practice, (all of which was done on the free trial) and about a week for actual implementation. While the adjustment (mostly psychological) took some work, I haven't been more pleased with a business tool since the advent of the PC. The breadth of data that becomes available is amazing, and the ways in which it can be looked at and analyzed is nothing short of revelatory. The most exciting piece of the package is the full integration of the management function to the accounting, thereby eliminating the double entry requirement and all the errors that follow. My employees are equally impressed, and it has increased their productivity immensely. The best news is how we found over $10K in rent-receivables owed by a government agency, which was promptly paid! Amazing what the right information can do for a business. Lastly, but perhaps most importantly, the support has been superb. Knowledgeable and highly personal, the guys at "command central" seem like our very own IT department, and have infinite patience to boot...I recommend most wholeheartedly!! Review Source CS Christina S. Director of Internal Controls Real Estate Used the software for: 1-2 years ### "Very user friendly software " January 20, 2017 4.0 I've enjoyed using the program and found it very easy to learn. The support team is very helpful and has quick response times. Pros easy to use and allows changes for error Cons think reports should be easy to run Review Source Response from Total Management March 28, 2017 Hi Christina, Thanks for leaving a review! We're glad to hear that you're enjoying using our program and that is has been very easy to learn. MM McKynna M. Property Manager Commercial Real Estate Used the software for: 2+ years ### "Property manager" February 1, 2017 3.0 I feel that Total Management is not up to par on all the needs that should come with a software to support property management with ease. Review Source AH Arin H. Used the software for: ### "" January 25, 2012 4.5 We are a commercial and residential real estate and management company. We brought in four properties from an existing company. The system they used did an okay job of tracking payments, but wasn't getting any support from the company that bought it, and didn't have the bells and whistles you look for now (email to tenants, Owner portal, ACH payments). We uploaded some information by ourselves, and sent some big properties in Macros for them to upload. Took about a month of hard work to get Total Management up and running. We love the ease of use of the software, and the price is right where it should be. The support from the staff is great. The software is still very young, and we have given some feedback on some wants and some must haves, and they have been very receptive in implementing or trying to implement. Best parts: Inputting payments is very simple and quick; it has good reporting, and is easy to read. Total Management is very user friendly, and offers great in house support. It makes it easy to create new property. Commercial CAM function. Text-email work orders. Down side: Can't apply payment to specific charge (i.e. late fee, assessment), and has no label print function. Review Source SS Supreet S. Office Manager Real Estate Used the software for: Less than 6 months ### "The best Property Management Software and Customer Service ever!" May 18, 2016 5.0 Pros The ability to transfer funds between companies without worrying about how to handle due to and due from accounts among many other features I love about this Software. Cons The inability to download transactions from the financial institutions. Hopefully this is something they will figure out soon. Review Source EK Elliot K. Law Clerk Law Practice Used the software for: 6-12 months ### "Functional, but poor interface" February 1, 2017 4.0 I enjoy and use my TM regularly for both commercial and residential properties. It works well for nearly everything I need it to, but the design of the interface is dated and does not work well. Multiple windows open makes working on separate projects easier, but also infringes on organizational simplicity and ease of use. Pros It works well after a lot of practice. Cons The interface is outdated and does not lend itself to easy use by the less technologically literate users. Review Source Response from Total Management February 21, 2017 Hi Elliot, Thanks for leaving a review. Hearing back from our users is important to us, and we appreciate you taking the time to share about your experience. We're glad to hear that you enjoy using our program! MW Marie W. Risk Manager Real Estate Used the software for: 6-12 months ### "Needs work" January 24, 2017 3.0 Difficult to learn. Works pretty good for the property management side, but the accounting program needs a lot of work. Pros Since we were doing everything manually, this is a huge upgrade. Cons Accounting interface needs work Review Source RS Rodney S. Used the software for: ### "" July 7, 2012 4.5 I am new to the Property Management industry, and Total Management software has made my job much easier. I purchased an apartment complex due to the fact that my existing career had taken a steady decline with the falling economy. So I had no idea what I was really getting into. This software made the transition go rather smoothly. After I learned the basic skills needed to use the program efficiently, the process has gone very easy. I never thought tracking rents and tenants for 96 units would be as complex as it is, but without Total Management I feel my life would be very hectic. Review Source FB Frank B. Operations Manager Commercial Real Estate Used the software for: Less than 6 months ### "User Friendly Management Software" January 19, 2017 4.0 We are still very new to Total Management. The system is easy to use, but still has a handful of features that could/should be added. The system has been easy to learn and will be a valuable asset to running our properties. Pros It is easy to learn and use. Cons There are some simple features that are not present in the software. Review Source Response from Total Management February 21, 2017 Hi Frank, Thanks for your review. We're glad to hear that you're enjoying the program so far! If you have any questions, remember you can always reach out to our support team. LO Leah O. Used the software for: ### "" May 21, 2013 4.5 As we began to expand our real estate business, we quickly became aware that we needed something more than simple spreadsheets to manage our properties. Another property management group recommended Total Management to us. We've been using TM for less than a year now, but couldn't be happier with it! Total Management facilitated the start-up with ease and provided assistance at every turn. We were able to begin using the system immediately. Their customer service is outstanding. They are available for email or live chats! If the support technician doesn't know the answer, he'll quickly find out. They are friendly and efficient. I can sincerely recommend Total Management for their exceptional product and great customer service! Review Source HB Heidi B. Used the software for: ### "Total Mangement" October 28, 2014 5.0 I have used several different property management software programs over the years. I find Total Management to be fairly intuitive and easy to use. The customer service is the best I have experienced. They are truly caring and quick to respond to any issues or questions. They spent time working with me individually to train me in the use of their program and to help get me up and running. I would definitely recommend this software to anyone who asks. Review Source Response from Total Management October 28, 2014 Heidi, We appreciate your kind words. Thank you for taking the time to tell others about our product. Don't forget our referral program! The Total Management Team JH James H. Used the software for: ### "Great Property Management Software!" February 6, 2017 4.0 We have been using Total Management in our office for over a year now and it makes it easy to keep track of multiple multi-Family units. Highly Recommended! Review Source Response from Total Management March 28, 2017 Hi James, Thanks for leaving us a review! We're happy to hear that our program has helped make it easier to track multi-family units! JW Jeff W. Commercial Real Estate Used the software for: ### "The best Property Management Software available." May 9, 2014 5.0 Pros If you are looking for robust, versatile property management software, look no further! I have demoed at least eight different property management companies. From Buildium to Excel Spreadsheet Property Manager, none of them are as versatile as Total Management! Cons There's no payroll. The only thing that I have to use another program for is payroll. Review Source GA Grant A. Used the software for: ### "" April 5, 2013 5.0 While entering bills I noticed that my CAM percentage was 0% after I had everything setup. I could not figure it out and started a Chat w/ TM and we had it fixed in no time! Easy to work with and the chat session went excellent. Word to the wise; write down all your questions and ask all at once because they will show you how to fix it before you can think of your next question. Review Source TF Tyler F. Used the software for: ### "Great software for Property Management" January 19, 2017 4.0 Total Management has proven to be a great software for property managers and tenants alike. It is an easy system to learn and to teach. The reports generated area also very useful and offer the ability to analyze many facets of the property. Review Source Response from Total Management February 21, 2017 Hi Tyler, Thanks for your review! We're glad to hear that you've enjoyed our report generation tools! Similar Products Featured ## Related categories [Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)