--- title: "Tripleseat Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tripleseat the right Venue Management solution for you? Explore 576 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118047/Tripleseat/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Tripleseat 4.7 (576) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Tripleseat Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews BK Bobby K Wearhouse Team LeadWarehousing, 51 - 200 employeesUsed the software for: Less than 6 months. “The intuitive interface and centralized event-management tools made it easy to organize bookings, communicate with clients, and keep event details in one place.“ September 14, 2026 SD Sandra D Restaurant Events ConsultantEvents Services, Self-employedUsed the software for: More than 2 years. “I think the biggest issue I have is the concern that my emails (coming through Tripleseat) often get filtered into client's spam and they don't receive the emails or contracts that I send. “ November 4, 2024 Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily!“ January 12, 2026 ES Ella S Manager- Events, Marketing, PartnershipsRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The guest discussion center has a few downsides, the formatting of emails is not how the email shows up in the guest inbox, and it is sometimes hard to decipher.“ November 7, 2024 DB Danny B Director of EventsRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “It helps with the whole event process from lead generation, managing the event itself, and the whole financial side from taking payments to reporting information.“ July 23, 2025 RH Robert H Events ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform.“ July 10, 2025 AT Andrena T Catering ManagerRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “Tripleseat allows ease of managing a calendar, events, invoicing clients and building a menu throughout the system“ October 7, 2025 JH Joy H Production Events SpecialistEvents Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Discussion function - no scheduled emails, browser is tough to work with. When having lengthy conversations with clients, it can be tough opening all discussions“ May 13, 2025 ## Showing most helpful reviews Showing 1-25 of 576 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bobby K. Wearhouse Team Lead Used the software for: Less than 1 year ### "WearhouseTeam Lead " September 21, 2026 5.0 Overall, my experience with Tripleseat was positive. It streamlined event management, kept client and booking information organized, and made team collaboration easier Pros The intuitive interface and centralized event-management tools made it easy to organize bookings, communicate with clients, and keep event details in one place. Cons The reporting and customization options could be more flexible, and some workflows felt cumbersome when managing complex events or making last-minute changes. Review Source R Reviewer Events Ops Manager Used the software for: 1-3 years ### "Great features and interface!" August 23, 2026 4.0 Overall, my experience with TripleSeat was very positive. It was a valuable tool for hospitality event management and helped keep event details, planning, and layouts organized. The event layout capabilities were particularly useful and made it easier to communicate the vision and logistics of an event to the teams responsible for executing it. Pros TripleSeat was a great tool for managing events in the hospitality industry. One of the features I found most useful was the ability to create and manage detailed event layouts. Being able to visualize the setup and clearly organize the different elements of an event made it much easier to coordinate with internal teams and ensure everyone understood the event plan. It was especially helpful for keeping event details organized in one place. Cons The system could take some time to learn, particularly when managing more detailed events and navigating all of the available features. Some of the functionality felt more complex than necessary for simpler events, but once I became familiar with the system, it was much easier to use. Review Source Courtney T. HR Manager Used the software for: 3-5 years ### "Easy to use!" June 8, 2026 5.0 Great experience. The events department preferred this software over the others that we demoed. Would recommend to anyone looking. Pros Security was great. We used this product for events at our business and we never had to worry about any security threats with people's personal info. It was also very user friendly, staff and management used it with ease. We never needed to involve IT for any help. Cons It was a little more costly than other options. It would have been great to see a better deal provided for using this software at multiple locations. Review Source Aireanne T. Owner Used the software for: 1-3 years ### "Event planning helper" April 14, 2026 5.0 Overall, our experience with Tripleseat has been very positive. It streamlines the entire event process from booking to execution, and keeps everything organized in one place, which saves time and reduces back-and-forth. Once you get past the initial learning curve, it becomes a really efficient tool that helps manage multiple events and improves overall workflow and communication. Pros We really like how Tripleseat keeps everything organized around each event proposals, menus, contracts, and communication all in one place. It’s especially helpful for fully custom catering since it allows flexibility without losing structure. Setup can take some time, but once it’s running, it streamlines the entire booking and planning process. Cons Steep learning curve at first Pricing can be high for smaller businesses Some features feel more venue-focused than catering-specific Review Source R Reviewer General Manager Used the software for: 3-5 years ### "The Sales and Catering Power Couple That Streamlines Our Hotel Operations" January 21, 2026 5.0 Tripleseat combined with Opera PMS has completely transformed our workflow. It bridges the gap between our sales team and the operations team, ensuring everyone is looking at the same numbers. The ability to manage events and room blocks in one cohesive flow makes the investment incredibly worthwhile. It allows us to focus on selling and servicing our guests rather than getting bogged down in administrative data entry. It is an essential tool for any modern hotel looking to maximize efficiency. Pros The absolute standout feature for us is the integration with Opera PMS. It is a massive time saver because we no longer have to manually duplicate data between our sales system and the front desk software. When we build a room block in Tripleseat, it pushes to Opera seamlessly, which eliminates human error and keeps our inventory accurate in real time. The Ease of Use is fantastic compared to legacy systems. The interface is modern and intuitive, so new sales managers pick it up very quickly. Customer Support has been stellar, especially when we were initially configuring the mapping between the two systems to ensure revenue codes matched up perfectly. Outstanding value for the money involved! Cons While the integration is powerful, the setup phase requires a lot of attention to detail to get right. If you do not map your room types correctly from the start, you can run into syncing errors that take time to troubleshoot. The Value for Money is there, but it is definitely a premium price point, so smaller independent hotels might find the cost a bit high. Also, the data sync usually happens on a schedule rather than being instantly live every single second, so you have to be patient if you make a last minute change. Review Source Mai M. Managing Director Used the software for: 1-3 years ### "10/10 No notes!" January 13, 2026 5.0 10/10! I have enjoyed the most wonderful experience with TripleSeat and can't imagine ever going back to another platform! Pros I have become the BIGGEST fan of Tripleseat! I use it daily for my event management and it is truly the most user friendly platform I have had the pleasure of using! It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily! I truly could not be happier to have implemented this platform at my small company! Cons NO cons! Truly! I was nervous as I am always anxious about using new platforms but I picked this up with ease and now can't imagine life without it! Review Source R Reviewer Venue Rentals Coordinator Used the software for: 1-3 years ### "Tripleseat: useful and centralized, room for improvements in communications" May 2, 2025 3.0 I use tripleseat as a venue provider, and organize small scale corporate and social events. most of my coordination goes through tripleseat, especially the discussions and tasks features. It has been immensely helpful to have all the necessary features for tracking available in one place, and to allow clients to have consistent access to their files and tasks. certain features arent relevant to me as a venue provider, and more oriented towards other service industries, but those features generally dont interfere in my daily operations. Pros I like how simplified and streamlined the features are. Any room for customization and flexibility is accessible in another section of Tripleseat instead of overwhelming every feature. Cons The discussion system is occasionally unreliable-- not sending emails to inboxes, changing formatting of emails, or clients not seeing attatched documents. Review Source RH Robert H. Events Manager Used the software for: 1-3 years ### "Tripleseat " July 11, 2025 4.0 Our overall experience with Tripleseat has been overwhelmingly positive. It has helped us grow our event business by keeping us organized and streamlining communication and document creation. Pros The number one feature of Tripleseat is the ability to see all of our events and their progress in status in a calendar. It is useful not only to keep track of what’s coming up, but also to spot trends. Cons Though improvements have recently been made to the ‘Discussions’ feature, many potential clients report our initial emails are flagged as spam. This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform. Review Source R Reviewer Director of Special Events Used the software for: Less than 1 year ### "Improves my sales and booking process" May 14, 2025 4.0 Happy with overall experience and customer support when i need troubleshooting help. Pros User friendly, easy to understand, does most of the basic CRM things I need. Cons Inability to integrate to docusign but not a dealbreaker. Review Source R Reviewer Senior Production Manager Used the software for: 1-3 years ### "Quick Review" July 10, 2025 4.0 My overall experience with Tripleseat had bee a positive experience. I’ve been able to quickly learn and be taught by the help guides. Pros What I like most about Tripleseat is the easy to use and functionality of the system. Tripleseat navigation is quick to understand. Cons What I like least about the use of is the integration of Production related items and the use accounting those. Review Source R Reviewer Assistant Reservations Manager Used the software for: Less than 1 year ### "Great platform for restaurant events" October 27, 2025 5.0 The experience was smooth and easy. The team is always super helpful and ready to assist you if you have doubts/questions. Pros Once you understand how to use it and you implement all the necessary t&c, is super easy to use and helpful. Cons The reporting section is slightly complicated. Had to watch training video couple of times before I got the right way. Review Source R Reviewer Business Development Manager Used the software for: Less than 1 year ### "CRM I have dreamed about " October 27, 2025 5.0 Phenomenal, fantastic tool to really help people develop and grow business and clear tasks to be better salespeople Pros Fantastic for prospecting and client management, really helping me developing business with key contacts but also to save new leads Cons If I have to say, just that everything i need to click, nothing is automated for example payments when a client paid, needs to be changed automatically. Review Source Derry-Ann A. Events Manager Used the software for: Less than 1 year ### "Game-changing platform" June 2, 2025 5.0 It has been a pleasure using Tripleseat. It makes my workload easier and much more efficient. Everything is in one place and it streamlines my documents. Pros I love how easy and user-friendly it is to work with Tripleseat. I especially love the fact that clients can make payments directly through the platform. Cons I wish that I was able to Cc other people in the discussion email without having to add them as a contact. Review Source R Reviewer Director Used the software for: Less than 1 year ### "TripleSeat Review " May 14, 2025 4.0 New user from Delphi, Ts is much more user friendly. Pros Makes my job easier and faster! Easier to train admins. Cons Each upgrade can get costly per month rather than one base cost. Review Source MP Mackenzie P. Director of Fun Used the software for: Less than 1 year ### "Helps streamline system processes " May 29, 2025 5.0 Overall, it has made the process of booking out and growing our spaces. We have needed stricter rules and this has allowed us to set standards. Pros The ability to track all of the details that go into it from internal systems, when client is looking at different items, sending contracts, and obtaining payments. Cons That many of the great feature are paid and how difficult it is to edit documents on our own without assistance from IT. Review Source Tammy S. Catering Coordinator Used the software for: Less than 1 year ### "First time user to Tripleseat" April 21, 2025 5.0 It’s been great learning process. Tripleseat is fairly intuitive, and makes the proposal process seamless. Pros It’s easy to learn, keeps all communication in one place, and makes the proposal process fairly simple and quick. Cons You have to manually schedule follow-up reminders. But I do love that you get notifications into your email inbox when a client responds to something. Review Source Ali G. Social director Used the software for: Less than 1 year ### "TripleSeat Has Been Pivotal in Further Developing our Venue" May 29, 2025 5.0 After getting over the learning curve and getting to know the system, TripleSeat has allowed our team to better forecast our revenue as we develop our venue into more of a wedding venue as opposed to a corporate rental. Pros As an individual who is fairly new to the tracking of the backend of events, I have yet to run into a system feature that TripleSeat does not have a backend ability to perform. From customizing automated messages to customizing even what triggers them being sent, TripleSeat makes the follow-up of events and customers easy, and the tracking of data thereafter smooth. Cons We wanted to use TripleSeat ticketing, but were unabke to do so as there was no way to connect it directly to our Square account. Review Source AC Annabelle C. Advancement Manager Used the software for: 3-5 years ### "Dallas Arboretum Review" April 16, 2025 5.0 We love tripleseat! They have been an absolute dream to work with Pros I love how easy it is to use and how friendly it is for clients Cons I wish you could copy notes. We use notes a lot and it would be great to duplicate them Review Source Abigayle R. General Manager Used the software for: 3-5 years ### "Give us an app!!" June 13, 2025 5.0 Pros User experience from the business end on web is great. You’ve done some fab updates to make it more efficient Cons We need an app!! Using the website on my phone is not the easiest or best experience and really slows down the process. Review Source Meg H. Sales and Event Manager Used the software for: Less than 1 year ### "Event review" April 30, 2025 5.0 Helped streamline our event planning and communication Pros The ease and growth of the product to match my needs Cons Some restrictions around automated tasks Review Source RG Ray G. Sales Manager Used the software for: Less than 1 year ### "Review of A Lifetime" June 18, 2025 5.0 I feel it’s been a breeze to learn and the online modules have helped overall with the learning process. Pros I like the ease of being able to send payments and contracts for signatures when booking reservations. Cons I don’t think there’s much that I don’t like about the program, since I’m always working with their team to improve my UX. Review Source Alex T. BDM Used the software for: 1-3 years ### "Great job!" May 6, 2025 4.0 Great to hear you are working on updates as times change Pros User friendly Cons So far, all good Review Source Jacqueline I. Event Sales Coordinator Used the software for: 1-3 years ### "Tripleseat review" April 30, 2025 5.0 Pros How user friendly it is and how informative their team is to training clients on how to use! Cons The updates as of a recent feel a bit sloppy Review Source R Reviewer Assistant Manager Used the software for: Less than 1 year ### "Assistant Manager" May 14, 2025 4.0 Everybody has been very helpful when needed Pros How it's easy to use and fully integrated into our system Cons There is a lot of set up for your business that you need to figure out on your own Review Source R Reviewer Event manager Used the software for: 1-3 years ### "Great tool for event coordinators" January 28, 2025 5.0 Used it to assist with function and event planning for our hospitality business Pros How many options it had that were editable to different events Cons The cost for my business, too expensive for the scale we are. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.