# Incident Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Incident Tracker the right Incident Management solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119211/Incident-Tracker/reviews --- Incident Tracker 4.6 (25) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Incident Tracker Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews SH Sam H Compliance OfficerHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “I am enjoying the last platform upgrade - looks sleeker and appears faster.“ October 26, 2021 OO OreOluwa O Guest Services Assistant Facilities Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “I do not like that other people can add notes your logged report without your permission.“ March 1, 2022 PB Patricia B HR GeneralistCivic & Social Organization, 501 - 1,000 employeesUsed the software for: More than 2 years. “Report submittals are straightforward and our representatives are always willing to help.“ February 2, 2022 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Marissa B. Quality Improvement Manager Mental Health Care Used the software for: Less than 6 months ### "Incident Tracker Product For Non-Profit" January 24, 2024 5.0 Excellent; we have been impressed by the attentive and available customer support as well as the user efficiency. Pros We selected Incident Tracker for use in a 400-person organization as we had outgrown our homegrown system. We had received positive feedback from organizations of a similar size that they found the program useful, and the reporting function has saved us time as well. Brett Hart has been a fantastic resource for us as we have launched this program! Cons We would like to be able to 'tag' employees to review and respond to reports rather than assigning them to one person at a time, as our previous system had this functionality. Otherwise, I can't think of anything else we would change! Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) Our organization grew and our homegrown system could not handle the volume and complexity of reports we needed to document. Review Source MK Morgan K. Quality Management Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Our take on incident tracker" November 15, 2021 5.0 Very positive experience with this system and people running it. Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.\[SENSITIVE CONTENT\] on our account has been wonderful! Pros I like how customizable the reports and categories can be, how thorough the workflows and the notifications can get. Cons Would like to ability to customize the notifications (email and text) going out. Would like to ability to assign the report to multiple people. Would like automatic reports email or able to be sent out automatically - more thorough reports and analytics. Cleaner reports with incident details. Review Source Response from Incident Tracker November 17, 2021 Thank you Morgan for your input! We strive to provide the best support possible, we appreciate the kind words. We will definitely take your suggestions into consideration for future discussions. EL Elijah L. Residential Counselor Non-Profit Organization Management Used the software for: 2+ years ### "working with the system. " January 9, 2023 3.0 I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present. Pros I like the ease of use during a day of work. The ability to review previous logs if need be. Cons Its buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all. Review Source Response from Incident Tracker January 18, 2023 Thank you for your review Elijah! Please feel free to reach out with any issues at anytime. Our customer service would be happy to address any of your concerns. DG Deborah G. Youth care Counselor Individual & Family Services Used the software for: 2+ years ### "the ease of use and importance" January 10, 2023 5.0 able to look back a info on youth and how certain incidents are handled and if its successful Pros easy to use easy to explain to new staff and self explanatory Cons nothing, great system and love being able to look back over previous similar incidents and how they were handled and the outcome Review Source Response from Incident Tracker January 18, 2023 Thank you so much for your review Deborah! We are so happy to hear that you find value in our system and everything is working well! LL Laurie L. Quality Improvement Specialist Mental Health Care Used the software for: 6-12 months ### "Great Product!! Great Customer Service!!" October 27, 2022 5.0 I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!! Pros Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program. Cons Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of! Reason for choosing Incident Tracker We were using paper to complete incident reports. I had used the product before and now we use it here. It was such a good program and was offered at such a very good price for us. We are SO glad that we have the program. It has made a huge difference in how we manage incidents. THANK YOU!!!! Review Source Response from Incident Tracker November 2, 2022 Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments. VS Vianney S. MLT Hospital & Health Care Used the software for: 1-2 years ### "Lab Incident Reports " January 4, 2023 4.0 Pros I am able to rely any issues with specimens to the clinics we serve in a timely convenient manner. Cons Don't like that the clinic/Facility I am sending the incident to does not automatically populate the person I am sending it to. I have to manually search for the person and assign them a ticket.Also would like a notification to let me know that the person has seen the incident report even if they are taking further actions to resolve it. Review Source Response from Incident Tracker January 9, 2023 Thank you for your feedback Vianney! You have given some great suggestions we will discuss. We are happy to hear you would recommend us in the future! KC Kate C. Online On-Call Individual & Family Services Used the software for: 2+ years ### "Incident Tracker is so helpful" December 8, 2022 5.0 I work at a residential campus for kids with behavior issues so we use the software to not only log specific incidents that occur, but we also use it so that each program can track/log the daily activity of clients - each program on campus creates a daily shift report using Incident Tracker. Pros The software allows the user to keep a chronological record of all incidents that occur or need tracking. The software allows the user to search for past records using a variety of filters. Cons Although the software offers a variety of filters in which the user can search for info in the system, the search function almost has too many option and can be overwhelming when trying to run a search of old reports. Review Source Response from Incident Tracker December 12, 2022 Thank you for your feedback Kate! We are glad to hear the software has been a versatile tool within your organization. RH Ryan H. Safety Supervisor Education Management Used the software for: 2+ years ### "Injury and accident management" May 17, 2022 4.0 We love the system and ease of use. Pros Each user can have different levels of ability. The documentation or tracking of all action taken or submitted with report. Cons Duplication of fields when a report is filed. Reason for choosing Incident Tracker We like the ability to create our own forms and the communication piece. Review Source Response from Incident Tracker May 27, 2022 We appreciate your continued use of our product and we are happy to hear that it is benefitting your organization Ryan! HD Heather D. Clinical Compliance Manager Mental Health Care Used the software for: 1-2 years ### "Incident Management" October 26, 2021 5.0 Overall we adore this program and it's features. This is an excellent product to fit small and semi large agencies. It was able to assist us in getting a handle of a manual process which had quickly outgrown itself. Pros This software allows us to visualize and quickly analyze incidents which are open and pending actions. Cons We would like to see the ability to have incidents assigned to more than one person. For example, if a client has a medical situation, we sometimes have to route a review to the nurse manager and the program supervisor of the clinical service. This slows down our wrapping up the incidents . Reason for choosing Incident Tracker Cost effective, and ease of start up and use. Review Source Response from Incident Tracker November 17, 2021 Thank you Heather for your insight! We are glad to hear the software has been so helpful to your organization. We will take your suggestions into consideration in our discussions for future upgrades. PF Patrick F. Sr. Director of Compliance Hospital & Health Care Used the software for: 2+ years ### "Active User Review" January 24, 2022 4.0 This is a very good and basic incident management/tracker program. It is easy to use on the staff end. I am able to gather enough information and investigate the matter. It is very customizable and the staff are great to make changes. Pros Ease of use, internet based, ability to modify to meet the needs of the company Cons Reporting could be more robust and a bit easier to use. Would like to be able to change some of the fields that currently cannot be changed. Review Source Response from Incident Tracker January 27, 2022 Thank you for your insight Patrick! We are glad the customization works for your organization. We will discuss ways to make more reporting fields changeable. SH Sam H. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Excellent product: healthcare grievance and incident tracking " October 26, 2021 5.0 We have recommended incident tracker to a number of our colleagues. It's handily customizable and we can run reports in a flash. We continue to be pleased with the platform. Additionally, tech support is always swift to handle our technical requests if needed. Highly recommend. Pros I am enjoying the last platform upgrade - looks sleeker and appears faster. We love the activity hotspot and trending reports. Cons The process of status update open / reviewer / closed is a bit clunky. Reason for choosing Incident Tracker already built to accomodate what sharepoint would have as an enterprise software. Review Source Response from Incident Tracker November 17, 2021 Thank you Sam. We are happy to hear you are enjoying the new upgrade. KM Kate M. Assistant Director Libraries Used the software for: 6-12 months ### "Easily track incidents" October 12, 2022 5.0 Great experience. We went from tracking on a Word document to Incident Tracker. It is a great way to track issues, trends, train staff on handling incidents, and have a system for systematic manager follow up. Pros Rolling this out was easy and almost seamless. The graphs and data I can pull from it are helpful and easy to get. Notifications to managers make follow-up easier to do in a timely manner. Tracking trends is important in security management. Cons The banned patron feature is a bit clunky and only someone with admin rights can use it. Could be a bit easier to use this function. Review Source Response from Incident Tracker October 24, 2022 Thank you for your review and business Kate! We are very pleased to hear that IT is making your process much more efficient and seamless. lA laura A. Assistant Director Security and Investigations Used the software for: 2+ years ### "University of La Verne" June 21, 2022 5.0 I love using it Pros This software is user friendly and easy to use Cons The new search feather is a little confusing Alternatives considered [CATS](https://www.capterra.com/p/45814/CATS/) Reason for choosing Incident Tracker user friendly and cost Review Source Response from Incident Tracker June 28, 2022 Thank you Laura, we are glad that you are enjoying our user friendly interface! JP Jessica P. Housing Operations Director Non-Profit Organization Management Used the software for: 2+ years ### "Incident Tracker for a Non-Profit" March 30, 2022 5.0 Pros System is user friendly for staff entering the incident report and staff reviewing reports. Cons Workflows and setup can be difficult, but worth the effort for the ease in tracking reports. Review Source Response from Incident Tracker April 22, 2022 Thank you Jessica for the honest review! We appreciate the feedback. MJ Malcolm J. OLOC Hospitality Used the software for: 1-2 years ### "Tracker review" February 21, 2023 3.0 Its apart of my daily reports for work. Pros I like that its a simple process to learn and understand. Cons I dont like that it doesn't always save my work and then i have to re-do the work all over again. Review Source Response from Incident Tracker February 27, 2023 Thank you for your honest feedback Malcom! We are glad that the process has been simple and easy for you! PB Patricia B. HR Generalist Civic & Social Organization Used the software for: 2+ years ### "Incident Tracker User" February 2, 2022 5.0 Pros Report submittals are straightforward and our representatives are always willing to help. Cons The backend set-up is not very straightforward. Review Source Response from Incident Tracker February 9, 2022 Thank you for your review Patricia. We are glad that our customer service has been helpful to your organization. HP Heather P. Director Mental Health Care Used the software for: 2+ years ### "Incident Tracker" May 15, 2019 5.0 My experience has been very positive and I would recommend them to other agencies. Their help desk is always responsive and I have a resolution promptly. Pros It is very easy to use and navigate. They continuously improve the software and add features. It is cost effective solution. Data can be exported to excel. Cons there is no way to archive old reports when a new year begins. Review Source MM Melody M. Sr. VP, HR Hospital & Health Care Used the software for: 2+ years ### "helpful product" October 26, 2021 4.0 great customer service; very responsive and addresses issues effectively Pros report writing capabilities are well developed Cons a few features were not as customizable as we had wished Review Source Response from Incident Tracker November 17, 2021 Thank you Melody! We pride ourselves on our customer service. IM Isabella M. Graduate Resident Director Education Management Used the software for: 2+ years ### "I Recommend Incident Tracker" December 16, 2022 5.0 Pros I appreciate the amount of features on incident tracker for categorizing incidents. It is a user friendly, self explanatory software. Cons It would be good it the reports saved automatically as you type, so that if the internet disconnects you don't loose your progress in writing lengthy reports. Review Source Response from Incident Tracker December 28, 2022 Thank you Isabella for your honest feedback. We will take automatic saves into consideration. We are happy you find the software user friendly! MC Michael C. Supervisor Printing Used the software for: 2+ years ### "easy" January 30, 2023 5.0 Pros the ease of use is very simple even to those who are a little computer illeterate Cons there isn't really anything i can comment on, never had any issues with anything. Review Source Response from Incident Tracker February 2, 2023 Thank you Michael for your honest feedback. We are glad you find the system so user friendly. We hope that you continue to have a smooth experience. LD LeighAnne D. Medical records Hospital & Health Care Used the software for: 2+ years ### "Feb 25 2022 review" February 25, 2022 4.0 Pros Easy to use. When using to submit multiple reports daily, it’s nice to have minimal clicks and keystrokes to enter info and use the tab key to move around the form and not have to bounce between keyboard and mouse. Cons Auto save does have a mind of its own occasionally. Review Source SB Sara B. Operations Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Impressed" October 27, 2021 5.0 Very easy to use and we use this tracker often Pros That our communication with the customer has improved Cons Just that we have to use it as much as we do Review Source Response from Incident Tracker November 17, 2021 Thank you Sara, we appreciate your business! Glad to hear you are happy with our product! OO OreOluwa O. Guest Services Assistant Facilities Services Used the software for: 6-12 months ### "Great for tracking Incidents." March 1, 2022 5.0 Pros I like you can add more notes to already logged reports. Cons I do not like that other people can add notes your logged report without your permission. Review Source Response from Incident Tracker March 14, 2022 Thank you for your review OreOluwa! JB Josh B. Executive Director Libraries Used the software for: 1-2 years ### "Public Library Incident Reporting" January 18, 2022 4.0 Pros Incident Tracker makes it easy for library staff across locations to share reports. It keeps all the reports in one place and is easy to search. Cons It is a little hard to integrate photos and videos into the reports. Review Source Response from Incident Tracker January 24, 2022 Thank you for your feedback Josh! We are glad to hear that Incident Tracker is helping your library system to share information. EF Emily F. Director of Student Engagement Education Management Used the software for: 2+ years ### "Incident Tracker Works Well" October 26, 2021 4.0 Pros Incident Tracker is easy to use and gets the job done. Cons I can't think of anything that is an issue for me with this software. Review Source Response from Incident Tracker November 17, 2021 Thank you Emily, we appreciate your input! Talk to a Capterra advisor for free and get results within 15 minutes.