# TaxCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TaxCloud the right Sales Tax solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119968/TaxCloud/reviews --- TaxCloud 3.5 (73) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TaxCloud Ease of use 3.3 Customer Service 3.0 ## Pros and Cons in Reviews MP Mary P Sales and Partnership ExecutiveComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Per an Ability OMS client… “Huge time savings—managing sales tax went from two weeks a month to just one day.”“ December 2, 2024 JH Jennifer H office managerMachinery, 11 - 50 employeesUsed the software for: 6-12 months. “We are unable to manage our partial exemption customers“ August 23, 2023 GV Garth V Managing DirectorPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “TaxCloud is the one-in-all solution for managing my sales tax with states in which I do online business.“ May 2, 2023 JG Jeremy G OwnerMachinery, 2 - 10 employeesUsed the software for: I used a free trial. “I don’t know because I couldn’t get ANY help and was told I didn’t have a paid plan and refused to help.“ November 28, 2023 NS Neha S OperationsConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “We integrated TaxCloud with our ERP and have never had to be concerned with sales tax again - as long as you keep the states updated it is pretty hands off.“ May 18, 2023 JG Jeremy G OwnerMachinery, 2 - 10 employeesUsed the software for: I used a free trial. “I entered the information wrong and that was my fault. “ November 28, 2023 MP Mary P Sales and Partnership ExecutiveComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Great application integration support.“ December 2, 2024 SK Sue K CFOFood & Beverages, 201 - 500 employeesUsed the software for: Less than 6 months. “Terrible“ May 30, 2023 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott O. Production planner Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great Tax service group" May 2, 2023 4.0 I have been using tax cloud and still am for over 4 years now they have great Service great prices and good work Pros Very easy to use 100% accurate inexpensive is an expensive cost for my company Cons Didn't merge with any other software for inventory management Review Source Response from TaxCloud May 12, 2023 Your feedback is much appreciated! We love to hear that you've enjoyed TaxCloud for four years now. JB Justin B. Programmer Music Used the software for: 2+ years ### "Inexpensive Sales Tax Compliance, Great for Developers" May 2, 2023 5.0 Very positive experience, it's easy to talk to the same people any time you have an issue, and not be bounced around through different employees. Pros As the sole developer in a small ecommerce shop, I was in charge of selecting a company to handle our sales tax compliance. I like TaxCloud because they are inexpensive and also because their API is not needlessly complex. Everything is straight forward and we haven't had any problems in the two years we've been using them. Cons Nothing in particular, and I don't have any major complaints. Alternatives considered [Avalara](https://www.capterra.com/p/75673/AvaTax/)[TaxJar](https://www.capterra.com/p/163419/TaxJar/) Reason for choosing TaxCloud Price was one of the main factors, in addition to the ease of integration. Review Source Response from TaxCloud June 2, 2023 Thank you for taking the time to leave a review! So glad to hear your experience with TaxCloud has been positive all around. Jeffrey K. Web Developer Used the software for: 2+ years ### "Slow/Poor Customer Support" May 30, 2018 2.0 Pros We have liked how easy it is to calculate shipping in our WooCommerce store when their Simple Sales Tax plugin is not having compatibility issues. Cons Our organization has been using TaxCloud for tax calculations over the past few years in conjunction with the free Simple Sales Tax plugin for WordPress. The original developer of the plugin did a good job of keeping it up to date with the changes in WordPress and WooCommerce. Then TaxCloud acquired the plugin and now dealing with customer support for the plugin is a nightmare. As others have said, support typically takes over a week to respond to tickets, even urgent ones. There was a recent software incompatibility with Simple Sales Tax and WooCommerce that took nearly two weeks to get addressed and resolved. The first person who replied, Stephen, obviously didn't read the ticket and provided a "solution" that was unrelated to the software plugin issue. The support staff later replied saying that he would provide an update once they had an action plan to fix the plugin issues but that reply never came. Eventually, they finally fixed the plugin issues but it simply took much longer than it should have. They recently changed their prices for the monthly package (we pay the fee because we don't allow them to file our tax returns for us). With the price increase evidently came no improvement in customer service. We're strongly considering switching to another tax services provider that has a better track record of actually helping customers, especially paying ones. This review is not unfair and is an accurate representation of our experience with the company. Review Source Response from TaxCloud June 4, 2018 What Jeffrey indicates is accurate but has to be put into context. There was an issue with the SST plug-in caused by an poorly communicated update to the Woo platform which created the issue with the SST plug-in. In addition, we released our new UI and did a price change at the same time. This caused record ticket & call volume from our 1000's of clients which as a small company we needed to prioritize. Not using this an excuse but rather just sharing the reality of what happened. Our call volumes have returned to normal so response times are normalizing. I'd also point out that as the FREE and low cost provider in the marketplace we don't have the resources to pick-up every call or respond to email tickets as they come in. We apologize to Jeffrey for his experience and hope he will remain a TaxCloud customer. Daniel I. Director of Church Multiplication Publishing Used the software for: 2+ years ### "Solid plugin with woocommerce" March 14, 2018 4.0 Pros It was a bit difficult to setup, but once I got it going, it provides me with solid reporting every month. Cons It's a straightforward plugin as I use it with wordpress and woocommerce. Honestly, the biggest con is that the setup process wasn't easy. I also wish that I could download past invoices from the website, but currently it's only being emailed to me. Review Source Response from TaxCloud April 23, 2018 Hi Daniel - Thanks for the review! We just released our new user interface to our website. Hopefully, the set-up process is easier to navigate now. VR Verified Reviewer Director of Ecommerce Retail Used the software for: 6-12 months ### "Stay Away - better options available" August 30, 2019 1.0 overcharged by $1k over the course of 2 months and refuse to talk to me, answer the phone or resolve the issues. They will change your subscription and there is no way to revert. Waited on hold twice for over 15 mins The website portal does not work and often results in just a blank screen Pros the tax rates calculate accurately that is the only good thing Cons customer service is non-existent and unresponsive Alternatives considered [Avalara](https://www.capterra.com/p/75673/AvaTax/)[TaxJar](https://www.capterra.com/p/163419/TaxJar/) Reason for choosing TaxCloud taxcloud was the only system that our ecomm platform supported. Not sure why they wouldn't work with one of the mainstream providers but I was stuck with this POS system Review Source Response from TaxCloud September 4, 2019 It's challenging to respond to an anonymous review as we have no ability to investigate the claims. If the reviewer has unresolved issues I urge them to contact us. Our support team is available M - F 9AM to 6PM ET. VR Verified Reviewer Business Owner Apparel & Fashion Used the software for: 1-2 years ### "stay away from this company" November 9, 2021 1.0 Pros nothing positive to say. they are the biggest mistake I've ever made for my small business startup. Cons they've had technical issues from their end, and despite admitting to it, its been over 1 year and i am still chasing after my refund. They charged over $300 within my first two months into launching my own business as a "late payment fee" eventhough there is nothing wrong with the credit card I've had on file...which suddenly they started charging $10 to this year without me signing off and agreeing to such thing. They are NOT free. I didn't pay a monthly fee last year and suddenly they claim "we sent communication about our policy changes, we now charge $10 a month". An email that most likely landed in junk email because i was complete unaware. I never approved or agreed. and i've barely made any sales due to covid to begin with! This company has been nothing but a HUGE headache, i am so full of regret for ever signing up with them. Waiting on a close to $400 refund...STAY AWAY FROM THEM! Review Source Response from TaxCloud December 28, 2021 We can't speak to the facts behind this review as no business name or name of the reviewer was provided. I'd urge the reviewer to call our customer support and ask to speak with Mark to resolve any open issues. However, regarding the charges the person is referencing all I can say is that our pricing is transparently described at https://taxcloud.com/pricing. You will not find such transparency with our competitors. Regarding the "free" service offering mentioned, it ended on 12/21/20. There were multiple communications made to our clients prior to the change being made. The person is correct that there is now a minimum $10/month fee to keep an account open. Don't want to pay it, an account can easily be cancelled. Katrina J. owner Arts and Crafts Used the software for: 6-12 months ### "Ripped Off" June 26, 2021 1.0 Horrible. I'm not the only one saying it I find out too late. Wish I'd looked first. Pros I liked it \*at first\* before they changed their pricing tiers. They had a free option and a paid option. I tried the paid option and it worked wonderfully at first. Cons After the payment plans changed - maybe they also changed hands - everything went downhill. The tax system stopped collection. I was getting charged $30 a month for their "free" service but having to do all of the work myself anyway. Have been trying to successfully stop their charges and get it through their heads I've closed my account for more than 2 months now with no success. And NOW they're charging me a "rejection fee" because I've had to stop their activity directly at my bank. They do not answer emails, they will not acknowledge the account is closed. If I had a lawyer, I would already have called them over this just to make a point. Review Source Response from TaxCloud July 2, 2021 Hi Katrina - Thanks for your review. We did change our pricing in January and no longer have a free service in our member states. This change was necessitated by a contractual change that no longer allowed us to offer a fully free service. So your invoices went from $0/month to $30/month (our miniumum charge). If you were billed after cancelling your account, it's because we were still getting API calls from your store. 375 in FEB, 144 in MAY, 25 in APR and 4 in MAY. So the charges were for using our platform even though you may not have been aware your store was still sending us transactions. VR Verified Reviewer E-commerce Specialist Consumer Electronics Used the software for: 6-12 months ### "It had everything to be a great tool, but not! " October 24, 2018 2.0 It had everything to be a great tool for taxCloud compliance however customer service is almost non-existent and with the amount of bugs that it has it would help to get a hold of someone faster. It takes weeks to get someone on the phone. Taxes were filed late, late fees letters arrived, etc. Maybe they should have waited to launch this after this was at least at a good use level and just a few bugs. I feel like I'm paying to test their system. Pros Easy to integrate. Streamline states is a big advantage. Cons NO CUSTOMER SERVICE and MANY BUGS to fix. Review Source Response from TaxCloud November 1, 2018 We'd be happy to engage on the issues made here but the name and company name of the reviewer is withheld at their request. Without such basic information, we have no way to investigate this review to take corrective measures or reply in any fact based fashion - or even confirm that the person represents a TaxCloud client. If the reviewer sees this, please feel free to reach to me at priley@taxcloud.com to connect on your concerns. Thank you. Jennifer M. Clinical Hypnotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Such A Disappointment" May 21, 2019 1.0 Awful. I don't like to write negative reviews. I always thing that they will probably do better next time. I'll find out, I'm sure, because I cannot close my account. I was so excited about the service.I filled everything out, I added my bookkeeper, I read a bunch of great information, learned about a few of the states and their the tax laws. When I realized that I couldn't take out my information, i spent the next week playing phone tag with a very nice gentleman who assured me that everything would be fine. That I could leave my account the way it is. And, I could decide if I needed them after April 15th. (I'm in California and do not need their services.) I was so upset when I realized that I was charged twice in just a few weeks and my account was not finished, not live, my account was not published. It's going on two months and I still have an account. Pros The concept is wonderful, your account is easy to understand, the map and sales tax information is great. Cons Beware of the free trial: I was charged twice. If your account is unfinished (not published) you will still be charged. If you enter your information in, you are unable to delete it. You may replace it with something else, another address or credit card, but you are unable to take it out completely. Customer service takes a bit of time getting back to you with zero follow up. It's unfortunate, this is a fabulous idea and such a disappointment. Review Source Response from TaxCloud May 28, 2019 Hi Jennifer - Our apologies for the issue you experienced. Based on the way your account was configured, you erroneously got charged when you should not have. We will make sure your account is disabled and provide you a credit for the charges made against your payment instrument on file. Again, our apologies for the issue. VR Verified Reviewer Director Education Management Used the software for: 6-12 months ### "NO CUSTOMER SERVICE" May 30, 2019 3.0 I have repeatedly been trying to get TaxCloud to call me and to remote in to fix the bug in the software. We keep setting up phone calls but TaxCloud never calls in! They are NOT leaving me a phone number to call them. Pros I like that TaxCloud handles my website's needs for different tax rates for NC customers. Cons There is a bug where MORE tax is being collected than it should!!!! Review Source Response from TaxCloud June 5, 2019 Please send me an email priley@taxcloud.com and I will have someone reach out to you. It's unlikely we are collecting too much tax as we regularly get audited by state governments but we will certainly look into it for you. UPDATE 6/5/2019 - Upon investigation, this merchant is sending us shipping charges (even though there is no shipping being charged to their clients) that is creating a sales tax event on the shipping. This is not a bug, nor is more tax being collected than should be - TaxCloud is responding to the data we are sent with the proper sales tax treatment on shipping in NC. If there is no shipping, stop sending us shipping charges. This is a poor implementation in this merchant's cart /store that is erroneously being blamed on TaxCloud. The "No Customer Service" tag is silly as we have the record of interactions our support team has had with this merchant. SK Sue K. CFO Food & Beverages Used the software for: Less than 6 months ### "Do not recommend" May 30, 2023 1.0 Terrible Pros Nothing really. It was an overall very bad experience. Cons Tax Cloud was inaccurately calculating our taxes. Customer Service to try to get this corrected was basically non existant. Review Source Response from TaxCloud June 2, 2023 Hi Sue - I'm sorry to hear TaxCloud didn't work out for you. We would love to hear more about your experience to see if we can make things right. Feel free to contact our Senior Product Manager, Kaylie at Khorsley@taxcloud.com JG Jeremy G. Owner Machinery Used the software for: I used a free trial ### "Customer Service" November 28, 2023 1.0 I entered the information wrong and that was my fault. I needed help on changing this information and your customer service refused to help because I haven’t paid. If I don’t know if this isn’t going to work correctly then I am not going to pay for the product yet. Pros Didn’t get to try this out and I have NO Pros Cons Customer service is non existent unless you purchase maybe. I don’t know because I couldn’t get ANY help and was told I didn’t have a paid plan and refused to help. Review Source Response from TaxCloud January 4, 2024 I'm genuinely sorry to hear about the challenges you faced with our service and apologize for any inconvenience caused. At TaxCloud, we aim to provide excellent support to all users, regardless of their subscription status. I'm investigating the issue to understand what went wrong during your interaction with our team and would appreciate the chance to make things right. Please reach out to our Director of Customer Support, Horst, at hbauer@taxcloud.com. If possible, share details like the date or representative names to help us address this internally. Thank you for bringing this to our attention, and I hope we can regain your trust. DB David B. Business Owner Consumer Goods Used the software for: 2+ years ### "Very poor customer service - takes days to respond to technical issues" July 6, 2018 1.0 It took care of our sales tax computations and saved time and at one time worked well. Pros Easy to install. The top line reporting is clear and concise for completing quarterly sales tax returns. Cons Recently increased pricing model so our few $/per month increased to more $ per month. For this you get a slower dashboard and unresponsive customer service. It used to be so much better. Review Source Response from TaxCloud July 10, 2018 Thanks for taking the time to review our service and we apologize for the service issues you encountered. Regarding the customer service issues, we are taking action by hiring additional staff which will help us be more responsive than we have been recently. Based on the limited nexus footprint of your business and the recent Wayfair ruling by the SCOTUS, you should move to our Automated Compliance service - which would be FREE to you. MR Meta R. President Retail Used the software for: 2+ years ### "Works most of the time" May 2, 2023 5.0 Pros When you subscribe it just works without much issue. Cons If you discontinue you get notices from random states that your taxes need filed with them or you'll get fined. I ended up just reactivating because the states were a hassle because you were required to file electronically and couldn't manually do it after TaxCloud was submitting. While not necessarily a direct issue with TaxCloud, there needs to be a better way to deactivate with all states that they have you submitting so you can start up again with a new vendor or just close your business. When engaging support, sometimes they're fast and responsive, sometimes they're the opposite. Review Source Response from TaxCloud May 10, 2023 Thanks for taking the time to leave a review and we appreciate your feedback! We are working hard to improve and invest in our product and team. mG michelle G. Regional Administrator Consumer Services Used the software for: 6-12 months ### "Tax Cloud Helps you keep track of internet taxes" September 15, 2017 5.0 Helps me to keep track of my internet sales tax w/out all the hassle of figuring it out on my own. Pros Do you have a business that you need to collect internet taxes on? Well then I would highly suggest you use Tax Cloud to make sure you are collecting the right amount. Each state is different, and with Tax Cloud, you can be sure you are collecting the right amount. It gives you monthly reports with the breakdowns of everything. It even has automated compliance for 24 states! I have been using this for the past 6 months, and not sure what I did without it. Great software to help you keep track of your internet taxes. Review Source LS Lisa S. President Arts and Crafts Used the software for: 2+ years ### "Love TaxCloud" May 11, 2023 5.0 Pros My sales are mostly online and I was really worried about complying with sales tax requirements in multiple states and counties. TaxCloud does all the work for me. Cons I wish that I could change my location/the Point of Sale location when needed. If I could change my Point of Sale location I could use it when I travel for shows, instead of having to file as a Remote Vendor for that state. TaxCloud already has the ability to charge the correct sales tax for every state/county so I just need to be able to change the Point of Sale location. Review Source Response from TaxCloud May 12, 2023 Thanks for taking the time to leave us a review and we really appreciate your feedback! KA Kimberly A. Finance Non-Profit Organization Management Used the software for: 2+ years ### "Great " May 11, 2023 5.0 Pros I like the Hand off approach for our ecommerce Cons I do not have a con to Tax Cloud software Review Source Response from TaxCloud May 12, 2023 Thanks for the feedback! Great to hear TaxCloud is making sales tax a little easier for your business. KLK Kali L. K. Founder Retail Used the software for: I used a free trial ### "Absurd Customer Service" October 23, 2019 1.0 I would not recommend. Pros It sounded like it would integrate seamlessly, but I honestly didn't have time to try it out fully. Cons Before I was even able to access the full functionality I received an invoice for a time period before I even had signed up for taxcloud. They admitted it was erroneous and corrected it. However, I asked them to go ahead and delete the account as I didn't want to deal with software that was malfunctioning before I started. A month later, I received another invoice and they immediately withdrew the funds from the account connected. This was at the end of August. I reached out again. They admitted, again, that it was a mistake on their part and would get it taken care of. I did request immediate termination of the account for a second time and they did fulfill on this request. However, as of now, almost two months later they repeatedly say they will get back to me with an update and fail to follow through. It's just bad business. I wouldn't recommend using due to their unwillingness to resolve what should be a very simple issue. Reason for choosing TaxCloud It sounded like it would be easy to use. Review Source RH Rita H. Owner Used the software for: 1-2 years ### "Terrible customer service" July 25, 2018 2.0 Pros I've been using this software for over a year and It works most of the time, however didn't calculate the tax properly. Cons I talked to customer service at least five times and promised to call me back, but never actually called me back. Review Source Response from TaxCloud July 26, 2018 We appreciate the feedback Rita and apologize for the service response issues you've encountered. We have been dealing with much higher service ticket volume in recent months due to several factors including our UI upgrade, pricing change and mostly the Wayfair SCOTUS decision. We have increased the size of our support team recently and will be adding more people and improved processes shortly. We appreciate your business and are focused on doing better. MJ Matthew J. Consultant Utilities Used the software for: 2+ years ### "Great Product at a Great Price" January 23, 2019 5.0 Highly recommend. Pros Compared to most every other tax software out there, TaxCloud is by far the best value. It's full featured and low cost (or free if you're a small business with limited sites and sales). Cons Even though the interface is easy to use, like anything new it took a bit to get comfortable using it. But after that it's second nature and does just what it needs to do. Review Source RM Ricki M. owner manager E-Learning Used the software for: Less than 6 months ### "hiring your company was great" November 28, 2023 3.0 Pros We have only hired Taxcloud as our sales tax representative. We have not used the service as of yet Cons That I got this review before even using taxcloud. And that taxcloud sent us a monthly bill for October and we were still in the process of signing up. Review Source Response from TaxCloud November 29, 2023 Thanks for taking the time to leave us a review! The feedback is appreciated. We apologize that this request came a bit too soon and will keep that in mind for the future. For any billing concerns, please contact service@taxcloud.com. Our team is happy to help. JA Jasmine A. Customer Service Telecommunications Used the software for: 6-12 months ### "Great Poduct" September 7, 2018 5.0 It was great overall. Pros It worked like it said it would work, and even better. Cons The software was completely new, something that I have not used before so it was unfamiliar. Review Source Response from TaxCloud October 23, 2018 Thanks for the review Jasmine! AC Andrew C. Manager Used the software for: Less than 6 months ### "Easy to Set Up, It is Free, Does the Hard Part for You" July 22, 2018 4.0 Helped in complying with state laws. Pros TaxCloud is really free. Easy integration with shopping cart. Well documented user and technical guides. Cons Tax exemptions is still not clear to me. Somewhat difficult for the novice, but good integration with other system helps. Review Source Response from TaxCloud July 23, 2018 Thanks for the review Andrew! We appreciate your business! SJ Shafia J. Life cycle Celebrant Events Services Used the software for: I used a free trial ### "2022 taxes " March 28, 2023 5.0 The representative was excellent in doing my taxes Pros Someone else did it for me. Convenient m Cons It was done for me. I did not get to do it myself Review Source Response from TaxCloud March 30, 2023 Thanks for taking the time to leave a review! Never hesitate to reach out if you need help navigating the TaxCloud platform. MP Mary P. Sales and Partnership Executive Computer Software Used the software for: 1-2 years ### "Solid Tax Automation / OMS & Ecommerce Partnership = Awesome Retailer Benefits" December 2, 2024 5.0 Pros Ability Commerce elected to partner with TaxCloud to offer Ability OMS and Web Store clients great tax automation value. Ability Commerce clients love the value of TaxCloud vs. alternatives on the market. Per an Ability OMS client… “Huge time savings—managing sales tax went from two weeks a month to just one day.” Great application integration support. During the integration work by Ability Commerce to integrate Ability OMS with TaxCloud, our questions were responded to quickly by knowledgeable staff. Seamless integration between TaxCloud and Ability OMS ensures all transactions are covered. Productive partnership between TaxCloud and Ability Commerce from the start is a good thing for our mutual clients! Cons Nothing here! We would love to see TaxCloud add automation for Canadian tax, etc. We look forward to it being a future roadmap item for consideration. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.