# CGM LABDAQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CGM LABDAQ the right Medical Lab solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120809/CGM-LABDAQ/reviews --- CGM LABDAQ 4.3 (45) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of CGM LABDAQ Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews AS Angela S Laboratory SupervisorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “LabDaq is straightforward and logical and has all of the features that our small business needs. And if we do have a need or issue, customer service has always been very helpful.“ November 18, 2020 SN Slate N Lab ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Features that make it user friendly such as customizable tiles, etc.“ November 18, 2020 VA Vince A Dir of itHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “We went through a multi version upgrade and by being thorough we stayed operational during the upgrade and follow on training.“ December 5, 2020 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Karissa Faye A. BSN Health, Wellness and Fitness Used the software for: 6-12 months ### "easy to use " June 3, 2022 5.0 Moving to the US from another country this laboratory system is new for me, but with the easiness of use of CGM it helped me get comfortable and confident with work. Pros CGM LABDAQ is very user-friendly, the use of this product is self-explanatory. It has option to tell the results in layman's way that will help the health professionals in explaining results to patients or in a more detailed way if required. Cons As of now I am satisfied, and if given the chance, I don't intend to change anything. Review Source Response from CompuGroup Medical June 20, 2022 Thanks, Karissa. Welcome to the US! It's great to hear that CGM LABDAQ helped make your transition to an American lab an easy one. If you ever need support, our team is here to help. AB Andrea B. Lab Manager Medical Practice Used the software for: 2+ years ### "Physician Owned Laboratory Experience" October 9, 2019 4.0 Have been using it since late 2012 at a different lab and much easier to use than other LIMS I've used Pros The flexibility in setting up rules and different panels, data miner is also a huge help Cons The fact that the way the panels and tests are set up and assigned a number, it's difficult for me to get my reports looking the way I want them to. Like because Alprazolam was created in between creating codeine and morphine, I can't have the two of them consecutively without having Alprazolam in between them Alternatives considered [Orchard Collaboration](https://www.capterra.com/p/147501/Orchard-Collaboration/) Reason for choosing CGM LABDAQ pricepoint Switched from [Orchard Software](https://www.capterra.com/p/2638/Laboratory-Information-Systems/) old system couldn't keep up with the demands of the growing lab Review Source Response from CompuGroup Medical October 11, 2019 Thanks, Andrea. The rules system within CGM LABDAQ improves efficiency, manages complicated workflows, and minimizes human error. Data Miner is an excellent software option that opens up the vast amounts information stored by the system to be queried, organized, and reported with ease. Please contact support regarding the issue you're running into with numbering on your reports. Our support team can assist you with test and panel sorting. CC Carrie C. Executive Director Medical Practice Used the software for: 2+ years ### "Disconnect from the mission of their customers." October 13, 2025 1.0 Pros System is relatively easy to use on a daily basis by the lab staff and front line staff is knowledgeable. Cons Customer service moves at its own pace. Lack of urgency or understanding that as a medical software company there is a tie to patients. Completely closed for a holiday (Columbus day) with no one on call to help. Complete disregard for the fact that patient care continues even on holidays. Front-line staff is juggling multiple priorities with what appears to be limited support from Leadership. When trying to work with Leadership to facilitate resolution, there is an arrogance and refusal to return calls. Instead both the account rep and the manager for implementation pushed the concern back to the front-line staff member who had multiple priorities. No resolution prior to the holiday and then no support or on call person on the holiday. Alternatives considered [Orchard Software](https://www.capterra.com/p/2638/Laboratory-Information-Systems/) Reason for choosing CGM LABDAQ Cost and sample management features ease of use Review Source Response from CompuGroup Medical October 15, 2025 We're sorry to hear that your expectations haven't been met yet. Currently, CGM observes all federal US holidays, however we do offer a 24/7 support plan with on-call staffing for times when the offices are otherwise closed. This can be helpful for clients who need additional support during holidays, or for those in distant time zones that do not overlap well with our standard business hours. Please reach out to us about this or any technical issues. We have shared your feedback with our leadership team and will do our best to keep things at your lab running as smoothly as possible. AE Arceli E. VP of Operations and Lab Technical Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Great LIS" April 21, 2020 5.0 Clients are very happy with our report formats and are attracting more accounts. Pros Very user friendly. All the features are great and i have never used this great LIS in my 30 plus years in the lab business. The Lab Nexus portal is a plus. The support system is awesome as well. Cons Skipping accessions, not always in sequence. The gaps in between some panels, no continuity. A lot of added features that's needed is costly. Alternatives considered [CGM SCHUYLAB](https://www.capterra.com/p/2640/SchuyLab/) Reason for choosing CGM LABDAQ LabDaq has the best features. Overall it was worth choosing this. Review Source Response from CompuGroup Medical April 29, 2020 Thank you, Arceli. We're proud to know that upgrading your laboratory information system to CGM LABDAQ has made life easier for you, increased your lab's efficiency, and helped you attract new business. The CGM LABNEXUS web portal is a great option to allow healthcare providers to place orders and retrieve results, and it integrates seamlessly with CGM LABDAQ. That ease of access and your professional result reporting are two things you can offer clients that help your lab stand above the others in your area. PS Pamela S. LIS Manager Hospital & Health Care Used the software for: 1-2 years ### "Cura review of CGM Labdaq" November 18, 2020 4.0 I have been pretty surprised at the capabilities of the software . I came from supporting Cerner and Epic and was not expecting CGM to be as good as it is. Support has been very helpful in helping me understand the system. The CGM User Group was well done and helpful. Pros 1\. Relatively easy to build and maintain 2.Changes are immediately available and retroactive..ie, names, ranges etc of tests and panels 3.Helpful Support team once an engineer is available 4.Relatively easy to integrate with Labnexus and customer EMR's such at Point Click Care Cons 1\. number one con, lack of a cancel test workflow. Only having the delete option is extremely frustrating. Please work on this!!! 2. Inactivated tests and panels cannot be hidden from ordering and other menus. 3. Better customized reports, hate having to pay to get a report the we can read. Example, Audit Report for Microbiology. We should not have to pay for a legible report and even though we are willing the team at CGM is backlogged on even giving a quote. 4. Lack of support for Microbiology. We did have \[SENSITIVE CONTENT HIDDEN\] to help implement but it was not easy getting his time. He is apparently gone now and I can't tell that a qualified person has taken his place. 5. Documentation is not very helpful, I try to find an answer before calling Support but I can rarely find the help I need in the on line manual. Reason for choosing CGM LABDAQ I was not employed at Cura when the choice was made but I heard that price drove the decision. CGM was the mid range contender Review Source Response from CompuGroup Medical December 28, 2020 Thanks, Pamela. We're glad you're finding CGM LABDAQ easy to use. Retroactive enhancements are a great feature, and connectivity to client EMRs or the CGM LABNEXUS web portal is a cornerstone for a good laboratory information system. Your other suggestions are well received, thank you. We have several specialists on our dedicated support team that will be able to help you with your microbiology questions. We have ongoing training for the team, as well. Version 20.5 of CGM LABDAQ included an updated User Manual, so you should find it easier than ever to find the answers you need. We've passed your other suggestions along to our product management team. Your feedback is a key part of our product roadmap. BW Barbara W. Laboratory Supervisor Clinical Laboratory Scientis Used the software for: 2+ years ### "LabDaq is an all inclusive laboratory information software than generates custom reports. " February 8, 2018 5.0 Pros The support is by far the most amazing feature of the software. The knowledgeable staff remote into workstations and 100% can resolve issues within two days if not sooner. All types of testing platforms are compatible for transfer of medical testing results into the LabDaq interface for report generation. I used this LIS for general and esoteric testing results, and both applications look great. Levey Jennings charts are easily printed to display quality result data for a desired range of time, even comparisons of different levels of controls can be displayed. Reports can be faxed, or emailed to client directly from LabDaq. Cons Not all custom features are part of the base price, certain add on features are an additional fee. There is sometimes a considerable wait for a call back from the technical staff, which can be a huge problem if patient results are pending.. LabDaq staff does triage customer calls, which is always a help in moments of panic. The knowledgeable staff can typically resolve issues quickly, when there is not a long wait for assistance. Review Source Response from CompuGroup Medical March 15, 2019 Thanks, Barbara. Connectivity and support are two of the biggest benefits to CGM LABDAQ. CGM LABDAQ interfaces with more than 400 systems including billing, EMRs and reference labs, and public health labs. Because we have such a range of clients, we offer options to ensure that each client has the tools they need. Additional options can be added as needs change. Support is available through a dedicated, in-house team that can help with everything from training to developing or implementing new third-party interfaces. Response time and efficiency is critical and is an area of ongoing improvement and importance at CompuGroup Medical. BD Brandon D. Director of Business Development Alternative Medicine Used the software for: 6-12 months ### "\[SENSITIVE CONTENT HIDDEN\] and her LabDaq team are absolutely fantastic!" February 5, 2020 5.0 The overall experience is great! I really love how \[SENSITIVE CONTENT HIDDEN\] all were very friendly and easy to work with. They really helped us out when it came to troubleshooting tough scenarios for us. They also foresaw problems before they came up and help eliminate it from interrupting our work flow. The customer support is what really won me over. I feel super blessed to have such a great team to count on when things go bad. Pros Once we learned how to operate the system, the layout and design are very user friendly. There is not a lot of extra background noise which makes it easier not to get lost. The system itself has not shut down on us at all, even though we are still at the early states of using it. The thing I like most about the software is the support you get from labdaq if anything doesn't make sense or you run into some trouble. They are very attentive to answering all your questions and making sure your needs get met. Cons The thing I liked least about this software was the difference between our "practice" run and our "live" run. We did get trained and went over all the steps on how to operate the program, but when it came time to run live samples, we encountered different problems than what we saw in the "practice" run. That could be attributed to us not fully understanding and learning the software in and out before launching our open. Review Source Response from CompuGroup Medical February 6, 2020 Thank you, Brandon. We're glad you're enjoying the layout and design of CGM LABDAQ. From the customizable homescreen for each user to shortcut keys and memorized queries, we design the LIS to be as easy to use and as efficient as possible. CGM LABDAQ automates many of a lab's manual processes, handles complex calculations, and reduces turnaround time in an effort to help a lab attract more business. We continue to improve the system, and future releases of CGM LABDAQ will process information even faster than you see today. CS Carley S. Laboratory Manager Medical Practice Used the software for: 2+ years ### "CGM LABDAQ" February 24, 2020 5.0 We are far more efficient when using CGM LABDAQ. Pros I like that this software is so customizable. The turnaround time monitor helps us keep up without missing specimens. The customer support team is very helpful and can almost always give me what I need. This LIS is the perfect fit for our Rheumatology Clinic. Cons I have no cons about this software. It is easy to use and has never had any major issues. Alternatives considered [Orchard Software](https://www.capterra.com/p/2638/Laboratory-Information-Systems/) Reason for choosing CGM LABDAQ Pricing and Recommendation Review Source Response from CompuGroup Medical February 27, 2020 Thanks, Carley. We know that a lower turnaround time means more business for a lab or quicker access to results and better patient care for practices. The turnaround time monitor is a great way to keep track of what's pending and quickly address any issues in your lab. Some clients display the turnaround time monitor on a dedicated screen over the laboratory, so everyone can see at a glance how efficiently the lab is running on any given day. We're glad you've enjoyed your experience with our in-house support team. In recent years, CompuGroup Medical has focused on improving our excellent support service, adding and training staff to provide speedy resolutions and effective communication. AY Alycia Y. Lab Manager Hospital & Health Care Used the software for: 2+ years ### "LabDaq Version 4" August 5, 2019 5.0 we use LabDaq for our moderate complex OB/GYN office laboratory, four instrument interfaces help us function efficiently, interfaces with our EMR, Athena. Pros extremely user friendly and modifiable. it is easy to add new tests, update QC ranges, etc. Cons We opened a second location this year and it was not easy to add a second facility. We did not wish to have additional costs to update the LIS to allow for this. Reason for choosing CGM LABDAQ these decisions were made prior to my start but I have always felt that this version meets our needs the best Review Source Response from CompuGroup Medical August 19, 2019 Thank you, Alycia. LabDAQ 4 was designed to grow with the changing needs of your lab, and the new CGM LABDAQ platform continues that evolution with exclusive software options including LAB IQ, Inventory Management, Workflow Management, Document Management, and Specimen Storage. The new concurrent licensing system helps labs control costs by offering the ability to install the software on many workstations at no additional cost. Going forward, CGM LABDAQ users will continue to receive new updates and features. Based on feedback from clients like you, the recently released version 19.9 included new, user-specific layouts and enhancements to requisition maintenance. We enhanced the turnaround time monitor and simplified the workflow for receiving samples. Thank you for being a longtime client. We look forward to helping you again as your practice continues to grow. KG Kathleen G. lab manager Medical Practice Used the software for: 2+ years ### "lab daq user review" September 25, 2019 5.0 The cumulative report is excellent helps doctors to follow patient progress easily. Also helps to determine if current results jive with previous results. Pros Cumulative Reports, ease of use extremely user friendly data managemnet and mining Cons cannot think of anything chose this software b/c it was so user friendly Review Source Response from CompuGroup Medical October 7, 2019 Thanks, Kathleen. The Data Miner option for CGM LABDAQ really opens up the system and provides lab managers with quick access to all kinds of detailed laboratory information. Data Miner queries include patient results, billing information, controls, and requisitions. The queried data can be filtered by date range, tests, patient demographics, and more. Users save their favorite filters, so they can run them again easily to access updated information in the future. The cumulative report is a great way to monitor patient history. When healthcare is synchronized between the lab and the provider, the patient is going to have a better experience with a quicker diagnosis and more comprehensive care. MN Monica N. Lab Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent customer support" October 23, 2019 5.0 I learned so much from this conference. Pros The tech support staff are always extremely helpful whenever I call. Cons My lack of training of all the tools, but I was not at my office when LabDaq was installed. Review Source Response from CompuGroup Medical October 30, 2019 Thanks, Monica. The annual CGM LABDAQ User Conference is a great way to become more familiar with the nuances of the LIS. The software is designed to be as intuitive as possible, but beyond that, the dedicated, in-house tech support team and a newly launched remote-training program mean that every user has the opportunity to become an expert. AC Amber C. Laboratory Director Hospital & Health Care Used the software for: 2+ years ### "LabDaq" October 9, 2019 4.0 Pros LabDaq has multiple features to easily pull congregate data from previously entered results. Cons The software ease of use to find patient data information, test pending information, etc can be difficult to navigate. Review Source Response from CompuGroup Medical October 11, 2019 Thanks, Amber. Ease-of-use is a core principal for our in-house development team. If you're having trouble navigating through some of the menus, our support staff would be happy to walk you through it. We believe we can turn that into a positive experience for you. CS Cherylina S. Lab Tech Medical Practice Used the software for: 1-2 years ### "Labdaq" October 9, 2019 4.0 Overall experience is well.. Pros Having a small practice and a little older it allowed us to transfer from hand written labs to assigning an accession and bar code to every specimen. Cons I'm not sure the knowledge I have is very small and simple. Review Source Response from CompuGroup Medical October 11, 2019 Thanks, Cherylina. CGM LABDAQ offers an unbeatable interface and many features that set it apart from competing systems, but for a lab that is used to doing things by hand, the improvements that come with installing CGM LABDAQ are undeniable. Workflows are faster and more efficient, reimbursements are more dependable, and documents are easier to manage. TA TAOREED A. LAB MANAGER Hospital & Health Care Used the software for: 6-12 months ### "amazing platform that could be improved" December 12, 2018 4.0 Simply amazing thus far and meets our daily needs Pros \* ability to customize and rearrange features within the program \* very supportive and responsive tech support \*login or log out time frame can be adjusted to user's preference \* ability to bring hidden features to the home screen \* Remote solution Cons None Still learning the ins and outs of the product Review Source Response from CompuGroup Medical October 1, 2019 Thanks, Taoreed. CompuGroup Medical puts a lot of effort into developing a configurable and scalable laboratory information system. For small physician office labs or large, independent reference labs, CGM LABDAQ can be configured and optimized to fit the evolving needs of growing laboratories. KM Kelly M. Billing Manager Medical Practice Used the software for: 2+ years ### "EXCELLENT" October 9, 2019 5.0 Extremely helpful with all of our companies needs Pros The software is easy to navigate, excellent support . Cons So far I have no negative things to say about the software. Review Source Response from CompuGroup Medical October 11, 2019 Thanks, Kelly. CGM focuses on providing excellent support and developing full-featured software that is easy to use. Both those efforts are managed by in-house teams located at the lab division's headquarters in Owings Mills, Maryland. MS Matthew S. Lead Laboratory Technologist Hospital & Health Care Used the software for: 2+ years ### "LabDAQ is an excellent product" October 9, 2019 5.0 I have had a very positive experience with CGM LabDAQ, the technical support aspect is what really makes this an exceptional product. Without that aspect it would be much less fruitful but it really takes it to another level when you can get solutions to issues at nearly anytime. Pros I like the Data Miner, I like the ability to narrow the search to a very finite degree. Cons It seems like there are multiple ways to achieve your goal, which has led to issues with some of our staff inadvertently deleting records attempting to delete a single test. Review Source Response from CompuGroup Medical October 11, 2019 Thanks for the glowing review of our in-house support team, Matthew. We continue to grow our support team and have recently introduced a CGM University remote training program to help users take their skills to the next level. Data Miner is such a powerful tool, you really can use it to find just the information you're after. The ability to save search parameters is a nice shortcut that allows lab managers to access updated information any time and as quickly as possible. VA Vince A. Dir of it Hospital & Health Care Used the software for: 2+ years ### "Labdaq LIS" December 5, 2020 5.0 We have always been able to implement new analyzers quickly due to support knowledge of the system and analyzer needs. Pros We find the software easy to use and customize. The support team is excellent. We went through a multi version upgrade and by being thorough we stayed operational during the upgrade and follow on training. Support is always quick and definitely knowledgeable on the system. Cons Being an IT guy, I would like more access to system functionality. However I understand the need to lock things down so it allows the support team to know how to support you. Review Source Response from CompuGroup Medical January 4, 2021 Thanks, Vince. With your experience and expertise in IT, we really appreciate your perspective. Our in-house support team is standing by to help clients with software updates, and we're glad that you've enjoyed that experience. We continuously solicit feedback and train our technical support staff to maintain or exceed the level of excellence for which we've come to be known. EP Eileen P. Lab manager Medical Practice Used the software for: 2+ years ### "Excellent" October 9, 2019 5.0 Very good. We are currently installing a new machine in the lab. I have had excellent conversations with rep. She is helping me with the program and has assured me that she and others will help me all the way through this process. Pros Labdaq is easy to navigate. The customer service is excellent. I also like the store right on the home page it makes it easy to order label supplies. I am sure that once i finish the classes i will be able to print different types of reports and learn how to create new panels. Cons None really they always help me solve the problem. Review Source Response from CompuGroup Medical October 11, 2019 Thanks, Eileen. The ability to order labels online from the lab division at CompuGroup Medical is definitely a nice perk. With Inventory Management, CGM LABDAQ alerts users when other supplies and consumables need to be re-ordered. If an item has a long lead time to re-order, lab techs can identify that in CGM LABDAQ, and the inventory alert will come up sooner for that item. AM April M. Nurse Manager Used the software for: 2+ years ### "THE WORST customer service " June 1, 2017 1.0 Pros There is absolutely nothing good I can say about this company. Our software never worked properly and they were unable to fix it and kept blaming other people. Cons Can I give less than one star on customer service? Literally THE WORST company I have ever dealt with in business or anywhere else. They were not able to get our system working properly for 3 YEARS! Getting anyone to call you back was impossible and when I did get a hold of someone they were worthless in regards to fixing the problem. DO NOT use this company! Review Source Response from CompuGroup Medical March 15, 2019 CompuGroup Medical has continued to make strides with its dedicated, in-house support team in the years since your maintenance contract concluded. Under new management and with a renewed focus on communication and speedy resolutions, CGM's growing support team is dedicated to fast and thorough support for CGM LABDAQ clients. Depending on the changing needs of any laboratory, support can even lead to the development of interfaces to new third-party software or the implementation of more than 400 previously developed interfaces to billing systems, EMRs, reference labs, and more. GF Greg F. System Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly and Interfaces well with other products" November 18, 2020 5.0 Pros The technical and training team is top-notch. They know their stuff and put users at ease as they learn. Cons Sometimes the Interface services need restarting and not sure why. Review Source Response from CompuGroup Medical December 28, 2020 Thanks, Greg. Total connectivity is a cornerstone for an effective LIS. Our development, HL7, and implementation teams have interfaced with countless analyzers, electronic health records, practice management systems, reference laboratories, and more. During the COVID-19 pandemic, CompuGroup Medical connected laboratories to departments of health across the country to facilitate mandatory reporting guidelines. By streamlining the secure flow of information among these systems, CGM LABDAQ increases a laboratory's efficiency and reduces the reliance on manual processes. Let us know if you continue to have any issues restarting an interface service. Our in-house technical support team will be happy to take a look at your configuration. RM Rosa M. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Lab Computer" February 26, 2020 5.0 Lab interface and connecting 4 devices together is great Pros the ease in using and support team is always helpful Cons Weekend support is lacking when you have a problem Review Source Response from CompuGroup Medical March 5, 2020 Thanks, Rosa. You touch on a lot of the core elements that have helped CGM LABDAQ become the leading laboratory information system. Being easy to use not only makes lives easier for people in the lab, it means techs can work more efficiently, helping a laboratory face the common challenge of doing more with less. Similarly, the connectivity among devices, reference labs, and billing and third-party software helps automate your workflow and reduce manual errors. And the in-house technical support team at CompuGroup Medical is dedicated to excellent communication and speedy resolutions. Normal hours are currently Monday to Friday, 8 a.m. to 11 p.m. ET, but 24/7 support is also available for clients who might need that extra level of service. GW Grace W. Lab Manager Medical Practice Used the software for: 2+ years ### "LabDAQ Help always there when you need it" October 23, 2019 5.0 Great growth potential for monitoring lab processes and generating increased revenue Pros Management options for lab services. We are able to manage ordering, processing, QC and data reports using the LabDAQ 4 software. Cons Costs to add applications only because they are great but our CFO is hard to convince even when our CIO is on board. Review Source Response from CompuGroup Medical October 30, 2019 Thanks, Grace. LabDAQ 4 is our legacy system. CGM LABDAQ offers a host of improvements over its predecessor including more tools for lab compliance, faster QC, billing/drug class support for drug testing, a simplified user interface, and more. CGM LABDAQ users also enjoy ongoing developments and enhancements, many of which are inspired by user experiences and suggestions. Most recently, our developers created an easier-to-interpret HL7 Activity Log and a more-customizable pending report and order history screen. cG carl G. Senior Technologist Medical Practice Used the software for: 1-2 years ### "Alright" February 26, 2020 5.0 Very good all in all no real issues, support staff is very good particularly the HOT line. Pros No issues, Pretty easy to use like the tiles makes it easier to organize your work flow Cons Not real friendly when trying some of the most simple things like for example Normal ranges etc.. need some more in house training. Reason for choosing CGM LABDAQ Good Product Review Source Response from CompuGroup Medical March 5, 2020 Thank you, Carl. It's great to hear how the tiles on our customizable, user-specific homescreens are helping you streamline your workflow. With CGM LABDAQ, every user can create tiles or shortcuts on their personal homescreen that give them one-click access to common analyzers, reports, and more. In addition to our highly-rated technical support staff, CompuGroup Medical includes user training during the implementation process and offers a remote training program afterward for labs that need a refresher or that have experienced a lot of employee turnover. This program is called CGM University. Your Account Manager will reach out to review the various training options. CS Carol S. Director Hospital & Health Care Used the software for: 2+ years ### "CGM LabDaq Software" February 24, 2020 5.0 Pros East to use clinical diagnostic laboratory software. Intuitive and customizable. Cons The cost of customer support after warranty period. Review Source Response from CompuGroup Medical February 27, 2020 Thanks for the review, Carol. Customization is a key aspect for CGM LABDAQ. Each installation is tailored to the specific needs of that unique laboratory. Our sales and implementation teams do a great job determining a lab's network needs, from server size to number of stations and locations, as well as building out a custom database and optimizing the software with options that will help a lab accomplish its goals as easily and efficiently as possible. Our highly-rated technical support team is dedicated to fast resolutions and excellent communication. To help with your budget, we offer two options: 24/7 support, or our traditional technical support service (currently Monday through Friday, 8 a.m. to 11 p.m. ET). SB Stephanie B. Lab Manager Health, Wellness and Fitness Used the software for: 2+ years ### "helpful" October 23, 2019 5.0 Pros many users to collaborate with, support is helpful Cons the modules are at additional cost, had to purchase each licenses prior to the concurrent license use. Review Source Response from CompuGroup Medical October 30, 2019 Thanks, Stephanie. The dedicated, in-house tech support team is a source of pride for CompuGroup Medical. It's our ongoing goal to help clients resolve any issues quickly and within a single call whenever possible. Clients can reach our support team by phone, but also by email or through an online support portal. Software options, or modules, are broken out as a separate cost so that smaller labs can still use CGM LABDAQ without having to purchase features that they wouldn't need. It helps us keep the costs down and gives clients the ability to expand their functionality over time as their needs change and their labs grow.