# VolunteerLocal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VolunteerLocal the right Volunteer Management solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122906/VolunteerLocal/reviews --- VolunteerLocal 4.8 (204) [View alternatives](https://www.capterra.com/p/122906/VolunteerLocal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VolunteerLocal Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews TV Taylor V Volunteer and Engagement ManagerEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “The functions to reserve blocks for volunteers as well as the volunteer experience have improved drastically in just my 6 months of use!“ January 16, 2026 JA Judy A Volunteer ManagerSports, 201 - 500 employeesUsed the software for: 1-2 years. “My event involves over 400 volunteers, hundreds of jobs and shifts, and a year's worth of planning; consequently, there have been issues requiring \[sensitive content hidden\] and her team to create new code to accommodate my needs.“ November 12, 2025 TV Taylor V Volunteer and Engagement ManagerEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “It was a bit of a learning curve for me in starting a new role, but my database nerd self delights in the opportunity to build things out beautifully and functionally now!“ January 16, 2026 JS Jessica S Volunteer Benefits ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The merge function leaves a little to be desired for users who have made 2 profiles with different forms of their name but the same email address. “ August 2, 2024 HC Hanna C Workforce CoordinatorSports, 51 - 200 employeesUsed the software for: 6-12 months. “Their Support specialist, \[sensitive content hidden\] , not only answered a question I emailed quickly and made the solution very clear and easy to follow, she made time after that to meet via Zoom and teach me a bit more about the program, solving a few challenges I wasn't even aware VL could mitigate prior to speaking with her!“ May 9, 2025 EP Eric P Volunteer CoordinatorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “HTML coding needed for certain functions, at times can feel underdeveloped in functionality“ May 10, 2024 TM Tyler M Volunteer SupportNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “Appreciate all the customizable features and ability to add links and photos.“ August 7, 2025 TC Tory C Volunteer CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “It's difficult for me to learn new tech, and I think most of my problems stem from that, not the funtionality of the product.“ July 30, 2024 ## Showing most helpful reviews Showing 1-25 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Douglas B. Member Non-Profit Organization Management Used the software for: Less than 6 months ### "Tempe Diablos Review" January 16, 2026 5.0 The support team completely makes up for it. Specifically, \[sensitive content hidden\] was incredible during our training and onboarding. She helped us navigate the initial hurdles and ensured we knew exactly how to get the most out of the system. Pros I’ve been very impressed with the value VolunteerLocal provides relative to the cost. The tiered pricing model is a huge plus—it allows us to pay exactly for what we need without getting locked into expensive features we won't use. Cons The only significant downside I encountered was the data migration process. Getting our existing data into the system from our previous platform was a challenge. If you are starting from scratch, the setup is seamless, but be prepared for some friction if you are moving over a large database. Review Source LR Lindsay R. Volunteer Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Shift Reminders Through Text & New Jobs" May 6, 2025 4.0 I appreciated that my feedback was valued and that \[sensitive content hidden\] at VL was able to walk me through our processes and any concerns that I may have had. She was thorough and considerate of our experience. Pros I liked working with \[sensitive content hidden\] because she was able to diagnose my problem quickly and present fast and efficient solutions. Cons There was nothing that I didn't like, but what I struggled a bit with was that our use of the site might need to have some large changes in order to make quick fixes. The way we have our programs and events set up allow for some capabilities but act as an obstacle for others. Switched from [CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) We needed something more user-friendly that allowed for volunteers to have their own accountability in registration. Review Source CP Corey P. Operations Consultant Primary/Secondary Education Used the software for: 6-12 months ### "VolunteerLocal Review" December 9, 2022 2.0 We have loved interacting with \[SENSITIVE CONTENT\] and developing our program within your system. We appreciate his flexibility and always being available by video to walk through an issue. We do think with a few changes to the overall program this would be a great fit for us. We have had to bend it on the back end which creates more work for our team currently. We would love to see more neon integration as well. Pros We like the ability to have all our volunteer data in one software and that it communicates with our donor database. The customized fields and different applications allow us to create separate events for certain types of people we have in our organization. The customer service and their ability to help us problem solve for the software to fit our organization better is top notch. Cons Pulling reports and getting the data we are looking for has been a challenge. More features for report pulling would be optimal. Having the ability to sign a volunteer up for a repeating shift without the volunteer or admin having to do it manually. If they click on a shift that is multiple weeks in a row, they would be immediately signed up for all those shifts. Review Source Response from VolunteerLocal December 20, 2022 We really appreciate this feedback and strive to continue building the functionality of our reporting. We're glad you're part of the VolunteerLocal family and this input helps us grow to meet your needs and needs or orgs like yours! DBN Debra Buttler N. Volunteer Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Thank you for your amazing customer service" February 13, 2026 5.0 EXCELLENT Personal Supportive Encouraging Positive Friendly Informative Sensational Good sense of humor Intuiutive Pros That the consultants help this novice with EVERYTHING with a much more cheerful attitude than my younger family members! Cons Adding photos and documents should be just as easy as on Word. I would like a simple table of contents for each problem people encounter, click on it, receive solution (especially for those who have trouble remembering - the elderly volunteer coordinators)! Review Source JA Judy A. Volunteer Manager Sports Used the software for: 1-2 years ### "Highly Recommend VolunteerLocal " November 12, 2025 5.0 I have been completely impressed and more than satisfied by the exemplary customer service and genuine care I have received from \[sensitive content hidden\], my VolunteerLocal liaison. She has been professional, sincere, patient, and careful to understand my needs thoroughly while guiding me through the volunteer database and process. The system was much easier to learn than I had anticipated which, along with \[sensitive content hidden\]'s guidance and suggestions, eased my angst. When I have had a question, she has sent me a brief video and instructions, detailing the answer. My event involves over 400 volunteers, hundreds of jobs and shifts, and a year's worth of planning; consequently, there have been issues requiring \[sensitive content hidden\] and her team to create new code to accommodate my needs. This type of customized care has proven invaluable. There has not been a single hiccup in the volunteer sign-up process, reducing the number of questions I have received from volunteers. I cannot recommend VolunteerLocal highly enough, and based on this experience, I will recommend VolunteerLocal to any company that utilizes a volunteer platform. Pros The user-friendliness of the database and the excellent customer service I have been afforded have made my first experience using a volunteer database a pleasure. Cons I do not have any cons to share. If I have needed extra information or fields for my volunteers to provide more information, \[sensitive content hidden\] has enthusiastically reassured me they would be added. I have no complaints. Review Source JM Jared M. Construction Services Volunteer Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "VolunteerLocal For Life" September 19, 2025 5.0 VolunteerLocal consistently exceeds expectations, going above and beyond to meet our needs. We’re both grateful and excited to partner with such a fantastic company. Pros The interface is intuitive, user-friendly, and versatile. In today’s highly transactional world, Brian and his team stand out for their personable approach and their reputation for going the extra mile to deliver expert, customized support. Cons If this section didn’t require a response, I’d leave it blank—a true testament to their unwavering commitment to excellence. I have no feedback to offer at this time. Review Source TV Taylor V. Volunteer and Engagement Manager Education Management Used the software for: 6-12 months ### "Excellent Support & Value" January 16, 2026 4.0 It was a bit of a learning curve for me in starting a new role, but my database nerd self delights in the opportunity to build things out beautifully and functionally now! Pros The functions to reserve blocks for volunteers as well as the volunteer experience have improved drastically in just my 6 months of use! It's a gift to be able to keep our branding and also direct volunteers quickly to the most actionable steps. Also, \[sensitive content hidden\] newsletter with tips and tricks is the most helpful! Cons Some of the backend user interface has been clunky, but for the most part I'm extremely satisfied for the value. Review Source BN Bertrand N. Community Events Manager Events Services Used the software for: 1-2 years ### "Great Customer Support & User Friendly Volunteer Tool" January 20, 2026 5.0 Very good overall. I've been using the system going on 3 years now and like the fact that the user interface is good both on phone and PC. Pros Access to prior and current event data. User friendly system including mobile. Very responsive support as well and super friendly! Cons Some times user permissions can be confusing. Would be great to have a seamless way to share passwords with group captains in a efficient manner. Review Source VR Verified Reviewer Volunteer Support Non-Profit Organization Management Used the software for: 1-2 years ### "Great Volunteer Management Product" August 7, 2025 5.0 Amazing. Great product. Highly recommend. Appreciate all the customizable features and ability to add links and photos. Pros Best volunteer management product we have tried so far. Especially appreciate the constant and reliable support from \[sensitive content hidden\] for any and all questions I have! Cons A bit of a learning curve at the beginning like any new system, however the support forums are really helpful to get an idea of what to do. If I have any questions I can just call and get a walk-through! Review Source PG Philippa G. Volunteer Management Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "International Convention Review" June 11, 2025 5.0 I found VolunteerLocal to be responsive and quick to deal with questions and they focused on resolutions. Pros Really easy to learn and set up my event and corresponding shifts.Support was easy to access and responsive. I needed a specialty report and the VolunteerLocal Support person quickly provided me a Google Spreadsheet that gave me exactly what I needed and taught me how to do it myself. Cons A couple of minor suggestions. I needed to capture of summary of tshirt size AND hat size. I would have liked to see both on my dashboard. Review Source RP Rekko P. Volunteer Hospitality Used the software for: Less than 6 months ### "VolunteerLocal is #1" May 16, 2025 5.0 This is my first time gathering volunteers and it is a big event, This was the best one stop shop for everything we need, from communticating to the voulnteers and them checking in. Pros All the help I got from Support \[sensitive content hidden\]! Streamline procces! The easy of setup and having thing in one place, Cons So far nothing. When we had a creative brain storm, we would call Support and \[sensitive content hidden\] made it happen. Review Source SE Scotcho E. Volunteer Coordinator Music Used the software for: 2+ years ### "Happy customer" October 7, 2024 5.0 I have been using the software for 3 years and I think it works great for managing volunteer recruitment, scheduling, and communications! Pros Great support, continual updates and improvements made to software Cons Not intuitive to learn, but becomes easier with time Review Source Response from VolunteerLocal October 21, 2024 Thanks so much for the feedback. Never hesitate to reach out to support if you have questions or recommendations. TF Tee F. Volunteer Coordinator Airlines/Aviation Used the software for: 1-2 years ### "I would be lost without the tools Volunteer Local provides!" July 23, 2024 5.0 Pros The option to generate reports and customize the reported fields is great! Also, I love to see where each volunteer has a sign up or position on a single page. There are some great an valuable features here. Cons Management of volunteers files could require fewer steps Review Source SM Stephanie M. Volunteer Coordinator Hospitality Used the software for: 2+ years ### "Exceptional Customer Service means client success" November 1, 2021 5.0 I have said many times (and will continue to say!) that the people at VolunteerLocal are amazing! Changes and developments take time because coding is detailed work, but I know the team hears and cares about the roadblocks I have, and they take pride in removing them. They also strive to think of new features that will improve the client experience. As the administrator, I see myself as the person who bridges the gap between volunteers who believe in our mission and the opportunities for them to serve, trying to minimize that gap along the way. But I am also the person who bridges the gap between our staff and all of the information held in the database; they need to be able to seamlessly interact with the information whether I am in the office or not, and they need to be able to see the value each volunteer brings. I have confidence that VolunteerLocal can help me be that bridge. Pros Initially, the selling point for VolunteerLocal was the fact that volunteers can manage so much by themselves. Being able to submit an application online, to sign up for/cancel shifts by themselves, and see all of our available opportunities on one landing page was a big factor. But as we use it longer and offer more types of opportunities, I have come to appreciate the commitment to help us solve problems and improve the interface for all parties--all because the client's happiness is such a high goal for each VolunteerLocal staff person. Whether I need help understanding how to set up an event for our particular needs, making updates to the data we're collecting, or dreaming of how the database can better serve us, I know the staff is in my corner. Cons Because we use our data differently than many, I have struggled the most in interacting with older data. Once events are archived, I cannot see that information in volunteer profiles (though I can see much of what I need to know from the search screen). If it wouldn't make the dashboard so cluttered, I would be tempted to leave events active permanently. Additionally, since many of our volunteers come to us in order to fulfill community service hours, it would be great for them to be able to see what they've done somehow. Review Source KL Kathy L. Volunteer and Outreach Coordinator Government Relations Used the software for: 1-2 years ### "Great Customer Service and Custom Branding is Excellent!" March 21, 2023 5.0 I feel more secure knowing the volunteer applications are managed in a safer way. Setting up our online application and managing/storing the volunteer information has been very simple. The customer support is great. Love it! Pros Customer service has been great, with quick responses and very good support. They helped to customize our branding to perfection and even edited the email we received to remove sensitive fields to better secure our volunteer's private information. They are exactly what we needed to help us manage our volunteer applications and data. Cons Just me learning how to sort volunteers to pull the applications that check a specific box on interests. I suspect I could do that if I knew how. I just haven't taken time to dig deep enough to figure out how to do that. Not really a Volunteer Local issue... but maybe if there was a simple menu for sorting info (might be, but I haven't found it yet). Reason for choosing VolunteerLocal Simple to use, great customer support, and good reviews. Review Source DG Diane G. Volunteer Director Sports Used the software for: 2+ years ### "Volunteerlocal review by VD" March 29, 2023 5.0 Could not possibly run the event without volunteerlocal. From scheduling the jobs and shifts to communiating with the captains and volunteers. Pros The ability to track volunteers. The ability to communicate to volunteers. Cons Reports. Would like to be able to customize reports. (i.e., select just volunteers that are going to stay overnight at the church we are offering). Report writing could be more user friendly instead of downloading all volunteers and sorting by category. Reason for choosing VolunteerLocal It was already chosen when I came onboard. Review Source KB Kyle B. Director of Operations Entertainment Used the software for: 6-12 months ### "Awesome Customer Service" June 3, 2022 5.0 Love these folks. They work with us on pricing. They understand events and the customer service is something they should brag about. Pros It is clean to look at and clean on the user interface. I also LOVE their customer service. They are responsive and helpful! Cons The learning curve can seem a little daunting but the customizability if part of what makes this software so great. You don't have to know everything on the back end to use it but you can get lost in the weeds. Reason for choosing VolunteerLocal They negotiated on price. They have stuck with us and that pricing through the pandemic and every person with whom I have spoken at this company is generous with their time and helpful in the extreme. They want you to succeed with their product and it shows. Review Source JT Julie T. Program Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Volunteer Local was Great Choice for Volunteer Management" September 30, 2022 5.0 Pros The Customer Service received while considering the switch to Volunteer Local and after we starting implementing it in our organization has been amazing! Everyone is very helpful and responds very quickly to my MANY questions! Although most features are easy to set up and use, if I couldn't figure something out, help was always available. The video tutorials are great, too Cons There are a few minor features that are not yet available that I would like to have. For instance, I would like to have application and sign up notifications to be able to go to more than one team member. Review Source Response from VolunteerLocal December 1, 2022 We're glad you all are part of the VolunteerLocal family. Thank you for the feedback re: notifications to multiple admin users. That is on our list for updates! MK Mariah K. Race Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "RunSport TC10K" April 30, 2024 5.0 Great! The staff is amazing. We worked with \[sensitive content hidden\] and she is fantastic. Pros How easy it was to use and how it helped us better manage volunteer groups and communication. Cons Having to go through each email draft in order to see the one I was looking for was a bit frustrating. It would be nice if you could search the title rather than scroll through each one to look for it. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) The volunteer management was rough there. Review Source CP Corinne P. Volunteer and Outreach Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Volunteer Local for a small Nonprofit" June 14, 2022 5.0 It has been an incredible tool for our small non-profit. Volunteer coordination is a small part of my job, so the help from this program allows us the time and focus on our other fund-raising goals. Pros Being able to contact support anytime and having helpful staff to walk us through it, we have limited time so this is an incredible feature. Cons Volunteers unable to view their hours, but this is now a feature they can access. Reason for choosing VolunteerLocal Syncing with Neon CRM Review Source Response from VolunteerLocal December 1, 2022 We're glad VolunteerLocal allows you to focus on the other needs within your nonprofit! If you ever had questions, don't hesitate to reach out to support. EP Eric P. Volunteer Coordinator Construction Used the software for: 1-2 years ### "Volunteer Local Review" May 10, 2024 4.0 Pros Simplicity and ease of checking in and adding volunteers. Cons HTML coding needed for certain functions, at times can feel underdeveloped in functionality Review Source MP Michelle P. Volunteer Coordinator Individual & Family Services Used the software for: 2+ years ### "Customer Service Review" August 3, 2023 5.0 Fantastic! Pros Customer Service outstanding, prompt, attentive Cons Creating reports that are specific, setting up templates Reason for choosing VolunteerLocal Director's choice Review Source Response from VolunteerLocal August 22, 2023 We're very proud of our incredible customer support. Never hesitate to reach out if you have questions and/or feedback! CN Colby N. Volunteer Director Events Services Used the software for: 2+ years ### "Vol Local Review" March 30, 2023 5.0 Positive. Way better than what we were doing several years ago. Pros Way to capture volunteer information. Categorize them and organize them for each area of the event. Cons Too many steps or clicks to get to all the main information. Many parts of this could all be on one page. Review Source LR Lesley R. Volunteer Engagement Director Non-Profit Organization Management Used the software for: 2+ years ### "Great Asset to those who manage volunteers" August 24, 2022 5.0 The customer support for this company is out of this world. \[SENSITIVE CONTENT\] has gone above and beyond to help make this process possible for us. Pros I can integrate messages to go out to volunteers without having to remember to do it. I have 5 different message that go out within a certain time frame and once it's set up I never have to do it again. Cons Nothing as of right now. I've only been using the system for 4 months so I feel I'm still learning and asking questions. Review Source MV Marisol V. Head Teacher & Volunteer Coordinator Education Management Used the software for: Less than 6 months ### "Great IT Support" August 10, 2023 5.0 Great! Pros The support I received from \[sensitive content hidden\] to launch. Cons Some features were not "out of the box" and had to be resolved internally.On a few cases, we had to explore other ways to customize what we needed the system to do. Reason for choosing VolunteerLocal I was recruited at a good time and the product seemed to help me do what needed to be optimized. Review Source Similar Products Featured ## Related categories [Volunteer Management](https://www.capterra.com/volunteer-management-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)