# Regpack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Regpack the right Registration solution for you? Explore 364 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124427/Regpack/reviews --- Regpack 4.4 (364) [View alternatives](https://www.capterra.com/p/124427/Regpack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of Regpack Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews Streamlined and customizable registration 88% positive reviews out of 83 Most reviewers find the registration process highly flexible, user-friendly, and time-saving for both staff and registrants. Limited and confusing payment features 35% negative reviews out of 68 Some reviewers indicate payment options lack flexibility, are confusing for users, and create challenges with billing and refunds. Flexible project setup and duplication 94% positive reviews out of 33 Most reviewers describe project management as highly adaptable, with easy project creation, copying, and strong support. Frequent technical glitches and errors 74% negative reviews out of 47 Some reviewers report bugs and issues disrupt workflows, causing frustration, extra troubleshooting, and delays in daily tasks. Anne W Camp Manager, 11 - 50 employees. "Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me." Comprehensive event organization tools 100% positive reviews out of 21 Most reviewers indicate event management is efficient, intuitive, and supports large or recurring events seamlessly. ## Showing most helpful reviews Showing 1-25 of 364 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jean P. WordPress Web Consultant & Professional Photographer Internet Used the software for: 6-12 months ### "A robust system that can accommodate the intricacies of just about any modern web based business" October 1, 2018 4.0 Overall after using the software for several months, there's almost no way we're going back to our old ways of using several different pieces of software to achieve a convoluted goal. There's no one place to view data, create events, get online payments securely, and create custom reports. Pros The customer service at the beginning is great. They have plenty of staff to review your needs and provide solutions. Offering video help tutorials are key, and they provide a bunch to you either that are pre-recorded or to your specific asks. Being able to incorporate this software on a WordPress website allows us to continue to have our brand and familiarity with a new user experience without ever leaving our website. Cons Maybe there are too many options right out of the gate. You may need a bit of hand holding through your first few projects. Being able to copy projects for future use is key. You're able to set a project to your exact liking then just use that as a template for your new projects. There is no phone support, but the online ticketing feature does provide great feedback in a day or two. Review Source Response from Regpack October 5, 2018 Jean, it's great to hear that Regpack has replaced several different software tools! Automating your process means saving time and working more efficiently! Good to know Regpack has been able to provide this for you and that in addition, can accommodate the intricacies of your organization's process. AW Anne W. Camp Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Mostly satisfied" April 1, 2024 4.0 Overall, I like Regpack and think it is a great value for the cost. I wish it was easier to get help, especially for new clients. Not being able to call and speak to someone to get help is not great. Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me. That being said, the support team has been very helpful, I just wish you could get answers to an issue without having to email and wait. Pros I like being able to create multiple forms, emails and reports and have them be set up to have just the information I need. Cons I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register. Switched from [Campminder](https://www.capterra.com/p/79177/CampMinder/) Campminder is a great company. We are a small not for profit Summer Camp that also has Family Camps and Adult Camps and Campminder did not have a way to fully include those camps the same way as our Youth Camps. We also weren't using all of the products we were paying for, therefor when they announced that they were increasing the rates, we getting enough to justify the increase for us. Review Source Response from Regpack April 10, 2024 Anne, thank you for the thoughtful review. We aer happy to har we are meeting most of your needs. Regpack allows users to go on payment plans or to pay in full, all in a simple interface. Sounds like you would like to configure things so that one option would be more prominent. That is totally possible. Suppot will be reaching out to help you with your options. Thanks again for your supoprt and use of Regpack! JS Julian S. CEO Professional Training & Coaching Used the software for: 6-12 months ### "Great idea, very poorly executed" November 6, 2020 2.0 Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month. Pros Flexibility/versatility of the software One of the support managers was willing speak over the phone, despite email-only support. Cons There are recurring system errors that cause failures in payment processing Regpack support is slow to respond, not able to provide adequate details It is not possible to speak with Regpack employees, even during a critical system failure Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Regpack The cost to start with Regpack was much less than the others. Review Source Response from Regpack November 12, 2020 Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business! rP ryan P. Graphic Designer Design Used the software for: Less than 6 months ### "decent value for saving time" February 21, 2026 4.0 Overall, the pricing feels fair for what you get, especially if you need advanced features like group registration, flexible pricing, Pros I like how centralizes billing, recurring payments, autobill options, invoicing, and reminders in one place, which cuts down on spreadsheets and manual follow-ups Cons A big thing I'm not a fan of is the interface isn’t immediately intuitive and setting up complex registrations or payment plans can take time and test one's patience. Review Source LD Larema D. Associate Director Alternative Dispute Resolution Used the software for: 1-2 years ### "Great Database and Payment System" November 22, 2022 5.0 I enjoy Regpack overall. I think the things wrong with the system are minimal compared to the hassle of not having Regpack to manage all of our clients. I look forward to further developments and have been very happy about some of my prior issues being addressed since first joining on. I always get excited about new features. Pros My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack we only had fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields. Cons There are a few quirky issues I have run into while using Regpack. For one, when sending emails with reminders for forms that have not been completed, it automatically includes a link to the form. Helpful, right? Except it doesn't actually login when showing this form, so I had a handful of parents who would follow the incomplete form link instead of logging into their account to finish their paperwork, then they got frustrated because they filled out the same form a ton of times, but it did not save because of this weird quirk in the system. Little things like that pop up every now and again. Users also complain about not being able to find the dashboard on occasion to make payments, so having a better way for a "payment due" window to pop up, even over incomplete forms, or having a ranking system in the back end for project setup where it shows a priority list of things to display (currently you can select dashboard, first incomplete form, or a specific form, but I think it would be neat to be able to prioritize which to show based on triggers, like show incomplete form UNLESS payment due type of system). Also, the phone number fields drive me up a wall. Breaking the number into 3 sections means you can't copy and paste a number into a field if someone asks you to update a form, people can be morons and put the entire number in one of the fields (parents do it ALL the time) and the phone number only field won't let you put parentheses around the beginning part of the number Switched from [Bunk1](https://www.capterra.com/p/149499/Bunk1/) They basically discontinued all support for us, and their Reports were the absolute worst. Review Source Response from Regpack December 27, 2022 Larema! Thanks for all this helpful feedback and your kind words. So sorry to hear your previous platform discontinued support and didn't provide the reporting tools necessary to run your business productively! I appreciate some of the quirks you mentioned and have passed these on to our dev team to look into! We are also getting better and we do that through feedback with our esteemed clients! RS Rachel S. Education & Camp Director Education Management Used the software for: 2+ years ### "5 Year User" February 15, 2022 3.0 Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help. Pros Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like. Cons The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled... Alternatives considered [Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing Regpack At the time it served our needs better. ACTIVE however has phone numbers, a chat service and a quicker support service from what I have heard and researched. Review Source Response from Regpack February 18, 2022 Hey Rachel, Glad to hear that you love Regpack gives you the ability to control the look and flow of your registration process. Regarding our Support, our average response time to support requests is 4 hours, not 1- 2 days. I hope you have taken advantage of our Q&A sessions we offer, which are 1:1 training calls that allow you to ask questions, learn your system setup, and understand how best to use the system. AB Andrew B. Director of Operations Performing Arts Used the software for: 2+ years ### "Robust product with lots of options, but some glitches" July 15, 2020 4.0 The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time! Pros Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up. Cons It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system. Reason for choosing Regpack None, really. We found regpack through a recommendation and I immediately saw it as a huge upgrade for us without a big increase of costs. Switched from [Studio Pulse](https://www.capterra.com/p/150389/Studio-Pulse/) User experience for our patrons was HORRIBLE in studio pulse. The way the class descriptions were displayed was NASTY. And the discounting/billing options were slim. We were still doing most payments via check because it was so bad. Review Source Response from Regpack July 23, 2020 Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end. I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month. All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership! VR Verified Reviewer Head of Production Events Services Used the software for: Less than 6 months ### "Shockingly Customizable for a low-price! " October 3, 2019 4.0 RegPack reduced the amount of time I spend on admin (emailing my exhibitors individually and tracking all submissions) and created a better, more professional user experience of the exhibitors. It essentially gave them a custom portal to submit and track the status of all assets in one place. Invaluable! Pros The ability to create a highly customized, "portal-like" experience as they submit forms, while using an off-the-shelf software. Typically this would need to be done with a web developer! And the ability to generate reports and email them all at once is so useful. Cons The back-end of the software can be difficult to use and unintuitive. Switched from [Cognito Forms](https://www.capterra.com/p/138990/Cognito-Forms/) Cognito forms is excellent for form building (more user friendly and customizable forms) but has none of the portal functionality of RegPack. Review Source Response from Regpack October 10, 2019 So wonderful to hear that Regpack has been an invaluable tool for you and your event management. Regpack excels at creating a customized experience from start to finish for both you and your attendees, and it's great to hear this is how you've experienced our platform! PB Priscilla B. Registrar Music Used the software for: 2+ years ### "Regpack allows for ease in managing a waitlist" June 8, 2024 5.0 We are in our 9th year with RP and the past 2 or 3 have been the best ever. The team has worked to better understand our specific business needs and suggest modifications to our specific projects to help ensure a seamless registration process for our customers. Pros Regpack offers the ability to customize your registration project to meet the needs of your business. The ease in managing our waitlisted recipients in RP is one of my favorite features. The automated payment processing and automated emails are also critical. Cons RP offers technical Support by email, but with any technical writing/questions it can be hard to "be on the same page with someone" when exchanging emails. Thankfully, they implemented a Project Success Manager role which allows customers a different type of access for a critical question or concern. Review Source NC Nancy C. Associate Executive Director Performing Arts Used the software for: 2+ years ### "Regpack Review" June 8, 2024 4.0 Overall this system works for our programs. We have a very complex set of needs and for the most part Regpack meets those needs Pros We have a very complex registration with multiple programs and options. Regpack allows us to keep everything organized for our patrons. It also handles the payments for all our programs with automated billing. Cons Our setup is very complex and we do run into technical glitches. Review Source KB Karen B. Assistant Director Education Management Used the software for: 1-2 years ### "Registration made Easy! " April 26, 2023 5.0 I purchased Regpack last year for our District. We use it to handle registration for our Career Technical Education summer camps. Prior to hiring Regpack, we hand registered attendees; Regpack makes the whole registration process easy! I also appreciate that we are able to do so much customization within the program. Pros Regpack makes handling registration a breeze! It is very easy to schedule offerings, publicize them, register participants and then manage those registrations. Need to send a reminder to a class? Easy! Need to change the location and notify all participants? Super Easy! Need to manage a wait list and communicate with those on the list? Super easy! Do you want your registration process to be easy for parents while also aesthetically pleasing? Regpack will do that for you! Cons Initially, getting support was a little clunky, but the process has been streamlined and now it is easy to get help with any components that prove challenging to me. Review Source KC Ki C. Executive Director Music Used the software for: 2+ years ### "Customer Support is the PITS!" November 2, 2021 3.0 Negative. Zero stars. Do not recommend. Customer service is a joke. Pros Conditional logic in the forms is awesome Cons This company keeps raising their prices. There are no discounts for Non-profits. You have no choice over CC processing companies. Customer support is ridiculous, standard response time is 1-2 DAYS. Yes, I said DAYS, not hours. Honestly, the only way you get support in 1 day is if you write URGENT in the memo line. If I'm at a point where I need urgent help I'd need a response time counted in minutes, not Days. There is no live help, not chat, no phone number to call. Also, you'd better word your message perfectly because they only half read it and then reply with basic info you could have found in the online help. Then you have to reply and re-explain the issue and WAIT AGAIN. Yes, they have a lot of information in their digital help section, but it never deals with my specific problem. Last week I told them I wanted to cancel my account because I am truly fed up and was told their is a 120 day cancelation policy. WHAT THE HELL? Who has a 4 mo. cancelation policy on something that is paid yearly? Truly horrible company. It's a shame, they were great 6 years ago when I started with them. I guess greed took over. Yes, you can embed their forms into your website. But it is really jinky, not terribly mobile friendly and frequently doesn't work with Safari. Review Source Response from Regpack November 10, 2021 Hi Kim, We're sorry to hear your frustration with Regpack over the 6 years you've been a client. In the past 6 years, we've only raised our prices once. Re: our cancellation policy, this is outlined in our terms of service at 90 days, is standard industry practice for annual contracts, and has been amended for you as a courtesy to your relationship with Regpack. Our Support team averages a response time of 3-6 hours and after checking your account, it seems our average response time was 5.3 hours. Full resolution can take longer if we don't have all the information we need, so we can be 100% effective in resolving the issue for you. Our processing partners are directly integrated with our system, so this is crucial to allow for integrated payments and reporting, and our processing rates are competitive for the market. We are sorry to see you go, and wish you the best of luck going forward with your business. AA Abena A. Director Used the software for: 6-12 months ### "Overall helps with mass registration and payment processing. " November 5, 2017 4.0 Pros automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature. Cons I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help. Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans. The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers. We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software Review Source Response from Regpack November 6, 2017 Abena, thanks for taking the time to share. Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know. As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack! I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well. You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents. We are happy to work with you to make your registration easy and seamless! Thanks for your feedback! PB Padmaja B. Director of Information Technology Education Management Used the software for: 2+ years ### "Regpack use for Event / Transportation Registration. " November 5, 2021 4.0 I should thank the account manager who was helpful in guiding us to approach the customer service for some of the technical issues. Certain issues were resolved by her immediately. Overall it's a good experience with Regpack. Pros The product is easy to use. The online customer service responds within 24 hours. Account manager is transparent about the product features and honest about the services offered by Regpack. The parents are not required to fill up their profile page every year. In this way, the parents can directly access the registration page after checking the profile page. Cons Refund payment procedure can be made easy for the accounts payable executive. Report writing can be more flexible. Review Source Response from Regpack November 9, 2021 Thanks for your feedback Padmaja! Glad your experience with Regpack has been easy and you've enjoyed our customer support and our Account Management team. JM Jessica M. Client Services Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Starting Point for a New Program" June 17, 2016 4.0 Overall, I have been very happy with my experiences with Regpack. The individuals who have assisted us from our initial inquiry, all the way through getting our specific forms set up have all been professional, quick to respond, and willing to work with us to the best of their abilities. My only drawback to this review is the functionality of the software is somewhat limited. I feel we were a little mislead on the capabilities the program had when we were discussing what we needed with our rep from Regpack. There have been a few moments where I set the system up the way I felt it would best meet OUR needs as a company and was told that I "couldn't" do it that way (not that the system didn't allow for it, but REGPACK as a company wouldn't allow it to be set up that way or that I couldn't do it as an administrator, that someone at Regpack would have to set it up for me). That was a little frustrating, particularly when it is something simple that I can handle doing, and am forced to email/call and wait for a response. This could potentially become a bigger issue as we go public and need to make adjustments. I will say that the individuals who helped us get our forms set up and the system programmed the way we wanted it did their very best to give us what we needed, despite the limits set forth by various issues. We are still concerned with the real-life application of our system, but for what we paid, I think we are getting a VERY good starting point. Time will tell whether or not this is a sustainable system for us, or if we will need to go to another company that can do more custom work (which will, of course, be far more expensive) Lastly - I want to say thank you to Max, Nicole and Andrew for all their help. They put up with endless questions, multiple conference calls, emails from us at crazy hours thanks to our time difference, and have taken it all in stride. I appreciate everything they have done to help us launch this program and look forward to our next endeavor (which we will be starting shortly!) Pros I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed. It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :) Cons There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell. I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future. Review Source MP Marlene P. Programs and Events Coordinator Education Management Used the software for: 6-12 months ### "Regpack Review" February 15, 2023 4.0 Overall, Regpack has been good for building out products and I'm sure some hiccups we faced along the way were user errors. It was great to have a prompt and knowledgable support team to help. Pros The ability to create products for each aspect of our summer camps is helpful in allowing us to pair up items that need to be charged, such as tuition and fees, as well as allowing students to add in optional products, like housing. I love how quick and helpful the Support team was with helping along the way. Cons There were a few bugs along the way that slowed me down a bit along the way. Little quirks that seemed to clear out upon frequent 'refreshings' of my browser. Review Source Response from Regpack March 2, 2023 Awesome to read that you can increase revenue through add-ons and optional products during the camp registration process! JH Jamila H. Program Operations Manager Education Management Used the software for: Less than 6 months ### "Effective and helps if you are tech savy" January 7, 2022 4.0 Using Regpack has been an interesting experience. Initially the first semester was the most challenging to set up classes and the link. However, using it for the second semester has been better given the fact that we have experience using the website. Pros \- Easy to copy projects and products - Customizable when setting up reports and email - Easy to edit products with classes description, quota and specifications - Easy to make back end changes for users or create a family Cons \- It's not completely user friendly if you are not tech savy - There should be more customizations with projects - Export to pdf or regular excel not google sheet - Unable to export collective images from the registration form, instead you have to go through each student Reason for choosing Regpack n/a Review Source Response from Regpack January 19, 2022 Thanks for the great feedback Jamila! Regarding exporting, you can totally export to a regular excel sheet, as well as google sheets! MR Morley R. Director Sports Used the software for: 1-2 years ### "Administration ease; poor support communication" November 10, 2021 5.0 GREAT, love everything, just wish support communication was available over the phone. Pros I love how easy any/all administrator tasks are. I can see all the info I need within seconds. I love the reports and product layouts and can easily edit customers' profiles Cons I CAN'T COMMUNICATE WITH SUPPORT. The only communication available is via email and it is not very efficient. I would LOVE to be able to talk to support via phone when urgent issues need to be resolved. Review Source Response from Regpack November 17, 2021 Thanks Morley! So great to hear how Regpack helps make your admin tasks easier and more transparent, including managing your client profiles. Our Support team is email based since all of our clients have the system setup in their own unique ways and requires time to dive directly into your system in order to understand your setup and needs, and then provide the best feedback. That being said, our average response time is 2-4 hours so we're always getting back to our valued clients ASAP! CW Cody W. CEO Events Services Used the software for: 6-12 months ### "If you like good customer service, this isn't your program" February 13, 2019 3.0 The customer service is truly the worst customer service I have ever encountered as a business owner. The "receptionist" has zero answers to questions, can't connect you to a real person, and tells you to email them. When you email them, they don't understand the problem and instead of trying to figure it out, they give you a broad response that doesn't solve your problem. I do not recommend this company under any circumstance. Pros I liked the capability to run various reports. Cons The company absolutely refuses to speak with you over the phone after you make a payment with them. We've had multiple issues with the program they set up for us and every time we email them, it takes days to get a response. Nobody will speak to you over the phone even when the issue is 100% the company's fault. Instead they send you videos and choose to ignore the problem you have. We have lost thousands of dollars as a company because of their lack of customer service. Review Source Response from Regpack February 15, 2019 Hi Cody, After taking a look at your account, it seems as though during your build process with your Project Manager, your team chose to make changes to your project and go against our best practice advice. We sent many videos back and forth to explain how your system worked, provided live 1:1 training, and made requested changes to your project at your request, despite our advice that there is a better way to do it. Regarding our support, we provide scheduled phone call support as well as unlimited email support. We schedule calls since all projects are unique and it gives our Support team time to prepare for the call and ensure we understand your system. Email support can take longer when a client does not provide enough information to understand the problem, and has to ask follow up questions. I see that today you created another Regpack project. I hope that with the expert advice from our Operations team, you will see how amazing Regpack can work for your organization. JW Jennifer W. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Two years of headaches" March 5, 2020 1.0 Not happy - the customer service and technical support became non-existent. When I had major issues that needed addressing, I would ask to speak with someone by phone, only to be told they will only deal with me via email. Customer service sucks. Pros The sales team set up the software - as soon as that was done, customer service and technical support became impossible. Cons Regpack Software is not at all user-friendly. Both the backend and frontend were overly complicated. Reason for choosing Regpack Sales team was good at selling the product upfront, but as soon as they got my money, support became overly complicated and non-existent. I would try to call and get sent to an outsourced customer service person who couldn't help me and would just say, send an email. Review Source Response from Regpack March 11, 2020 Jennifer, we're sorry to hear this was your experience with our team. Our support is mainly email focused with scheduled phone calls in addition. We provide extensive 1:1 training with our Training team before projects go live, in addition to our Project Manager build service, which builds out completely your project in Regpack to save you time and effort. Our tool is built with user friendliness in mind, including a back end interface to streamline day to day tasks and a front end experience that can be customized to flow well for your clients. Sounds like in the end we weren't a good fit for what you needed and we wish you the best moving forward. ER Erin R. Executive Director Music Used the software for: Less than 6 months ### "The best decision I made this year " May 10, 2019 5.0 It has been great working with Regpack. Our registration numbers are up this year, thanks in part to the ability to offer auto-payment plans. I would absolutely choose Regpack again. Pros Working with Regpack has saved me time and money! I really appreciated that I could send a copy of last year's forms (from another system) to the developer to create a draft system in Regpack. I like the ease of personalizing registrations by adding comments or awarding a scholarship. The ability to send and track emails within the system is fantastic. That function alone has saved me from hiring additional admin help. The filtering system is also helpful, as we have multiple instruments and type of registrations (teachers, students, parents). Another thing that has been really useful is the ability to see and modify a user's registration after it is submitted. I also like being able to work on multiple unrelated projects for different teams. Cons Because it is so powerful, it takes a while to learn the ins and outs. I'm sure there are functions and capabilities that I am not using because I haven't discovered them yet. It has been frustrating at times to not find what I'm looking for in the help pages and have to send an email and wait for a reply. I appreciate that the auto-reply has an option where you can let them know if it's an urgent need. The help desk has always replied within the promised time frame with what I need. Review Source Response from Regpack May 16, 2019 Erin, high praise, thank you! It's wonderful to know that Regpack has been a good business decision for your organization. We love to hear that our clients can spend more time on tasks besides managing registration and payments, since Regapck makes this just work! Even better is knowing that using a business tool like Regpack can help increase your enrollment, as well as getting paid when you need to. NW Nic W. Owner Sports Used the software for: 2+ years ### "Flexible Registration Software" October 29, 2022 5.0 Pros Our programs require a lot of paperwork and info and regpack gives us the freedom to design what we need and more options than any company we talked to and the pricing is reasonable. Cons Can occasionally be slow to load and this is both a pro and con but the security is pretty good so it can log you out often and require additional security codes to log in. Switched from [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/) needed more custom options Review Source Response from Regpack November 10, 2022 Nic - the beauty of Regpack is exactly what you described: the flexibility to build out your processes your way, not ours. Glad you are enjoying that! BC Brian C. Manager Education Management Used the software for: 1-2 years ### "Extremely disappointed by features, buggy UI, poor support" February 28, 2021 3.0 I feel like they sold us an incomplete product that had much room for improvement. Unfortunately we did not have time to wait around for these improvements so we switched to another platform. Pros Not much. Regpack is cheaper than other registration solutions though. Cons Refunds >60 days must be requested manually with their support team. We had a lot of problems with our users running our registration form on Safari. Had some security issues where our admins could log into each others account through copy pasting of the backend URLs- I think this was resolved. Their integrated payments partner BlueSnap doesn't have the best admin dashboard and transaction data is not updated real time like how it would be with other payment merchants like Stripe or Paypal. Review Source Response from Regpack March 3, 2021 Hi Brian, thanks for your feedback. I'm sorry you felt like Regpack didn't completely meet your needs. Regarding refunds, 60+ day refund requests are almost always handled by the processor directly. It is standard practice in the industry for a payment gateway to question a refund more than 60 days out. Payment data both in Regpack payment reports and in the BlueSnap dashboard are updated in real-time, including refunds, capturing of payments, and payment authorizations. We're happy to look into this further if you can provide examples. Lastly, regarding Safari, the issues you describe are issues with the Safari browser itself, and not Regpack. These issues do not come up in any other browser, so the system is working as intended. Our Support, Project Management, and Client Success teams work hard to provide the best experience for our clients to ensure you can build your system, go live, and manage clients and payments productively. We're sorry this wasn't your experience of Regpack. KH Kiersten H. Support Specialist Religious Institutions Used the software for: 1-2 years ### "RegPack Wins for Customer Service" October 26, 2022 4.0 I have been satisfied with my overall experience. Pros I love that I can create all of the forms I need, copy them over to similar projects, and get all of the customer service help that I need. I also really appreciate that feedback was heard and then implemented. Cons I think the aesthetic is really lacking and I think there are just some nuances that could be improved, like families only having to enter information once for their account and then can update as needed. Review Source Response from Regpack November 10, 2022 Kiersten- happy to hear you enjoy copying over project structures, as that is a huge time saver! Our support team is always happy to help! RN Rupa N. Owner Education Management Used the software for: Less than 6 months ### "Do not use this BETA software - It has basic functionality missing that EVERY other software has." February 3, 2020 1.0 None Pros I am very upset that I have put money down on a software for my Summer Camp that does not have ease of use or basic functionality. They have several glitches in the software. I would not advise using them as they can't make switches for easy things. for example, I have to fill up a spot on my summer camp - I have 40 available slots. I wanted them to be filled upon deposit being paid. They didnt do that. They set it up to fill as someone selected them (and not paid). Then I asked them to change it to deposit only (as I don't want to be running reports daily and adding to my already very busy schedule). They said they cant change that. So, basically now I have to run a report daily, remove all the people who have put it in their cart (even though that is counterproductive, as i want to be sure that they not have to put it back in - they are less likely to book if they find it to be gone later) I'm so annoyed at the level of customer service. I think they should clear say in BETA phase, and be charging a hell of a lot less for a software that doesn't have basic functionality. DO NOT RECOMMEND. Here I am on the day of my launch and I'm seriously UPSET. Cons The software and lack of developed platform Review Source Response from Regpack February 27, 2020 Hi Ru, We're sorry to hear this was your experience. I know that there was a specific setup you needed, and while solutions on how to restructure to make it work were offered, you declined to make those changes. Sometimes it's just not a great fit, and we understand that. That is why we offered and processed a full refund to your organization. We wish you the best of luck! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.