--- title: "uAttend Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is uAttend the right Time Clock solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/126444/uAttend/reviews/" page_type: "reviews" language: "en" --- uAttend 4.5 (456) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of uAttend Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews BR Baila R AdministrativeReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “It simplifies time tracking, reduces errors, and improves efficiency. While there are a few areas that could be expanded, it performs its core functions very well.“ February 9, 2026 Marianne O Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “Putting in automatic lunches for our salaried staff should be an option, but it isn't.“ April 23, 2026 JR Jack R Accounting SpecialistAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “When onboarding new employees, the process is straightforward, and it’s easy for them to punch in their timecards right away.“ March 2, 2026 CC CHARLES C Workforce ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “we manage multiple accounts. when logging into another account, we are forced do a search or "find my account" first, which is uniquely incomprehensible, probably reflecting a very obsolete design or approach.“ March 6, 2025 ZK Zarmin K Lead Authorization SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We started using this during the COVID-19 pandemic so it has been a great app for myself & co-workers.“ August 12, 2024 RX Rachel X Operation ManagerApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “Admins clock in too! Why can’t they have hours tracked the same way as employees?“ September 25, 2025 TL Tung L HR And Accounting AssistantConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Overall, there are better products and software out there that convenient and keeping track of employees time flawlessly.“ September 6, 2024 SW Suzanne W HROil & Energy, 11 - 50 employeesUsed the software for: More than 2 years. “This caused some issues because our pay week cut off at midnight each Saturday.“ December 11, 2025 ## Showing most helpful reviews Showing 1-25 of 456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Keenan C. Accountant Real Estate Used the software for: 1-2 years ### "Time Tracking Made Easy" August 29, 2018 5.0 Using uAttend has helped us keep track of our employees' arrival and departure times. It serves as a great accountability tool. It makes entering payroll very easy because it calculates the hours for you. Pros Enables employees to clock in using a code, fingerprint, or smartphone which is great for remote and field employees. It shows who is in and out. The reports are very helpful and informative, too. Cons The setup can be confusing and time-consuming. That's the main issue I've had with it. Review Source Response from Workwell Technologies August 31, 2018 Hi Keenan, Thank you for taking the time to leave a review. We're so happy to hear that you are taking advantage of the robust reporting features available with your uAttend Time Clock. We strive to create the best user experience possible and greatly appreciate your feedback! We hope you'll take advantage of the new intuitive self-guided setup wizard that helps you get up and running quickly and easily. Within seconds you will add your overtime, break, lunch rules and more. If you ever need anything in the future, please do not hesitate to reach out. Warmly, The uAttend Team Text: (760) 278-6623 Call: (800) 518-8925 Email: Support@trackmytime.com CK Campbell K. COO Consumer Services Used the software for: 2+ years ### "Great product and service" September 12, 2019 5.0 Its been wonderful! We have multiple locations and they all link in together to make employee tracking easier and the since its cloud based its very handy rather than using a software that's only available on one computer. I would recommend uattend to anyone! Pros Very easy to use for training employees and they understand it easily. We love the app and the features within the system as well. The reporting and ease of use is great! I used the online chat the other day and it was very easy, quick and we were able to make adjustments to my account quickly. Very helpful! Cons Wish sending automatic reports was easier. We're a small business so we don't' have a major IT department to link everything in order to get automatic reports where as we can with other software we use. We're unable to get automatic reporting set up unfortunately. It is offered but its not as easy as quickbooks etc. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) wasn't cloud based and way to difficult to set up Review Source TL Tung L. HR And Accounting Assistant Construction Used the software for: 1-2 years ### "uAttend Product" September 6, 2024 3.0 Overall, there are better products and software out there that convenient and keeping track of employees time flawlessly. UAttend future product and service needs to improve more. Pros This product helps with keeping time for employees. Cons The product sometimes did not record employees time properly in real time. This caused frustration and annoyance from people while making the timekeepers to adjust the information on the portal. Review Source RP Rachael P. Office Manager Utilities Used the software for: 2+ years ### "Simple and easy to use. Great for on the go time punches!" December 22, 2022 5.0 Pros The time clock option is simple and uncomplicated. Training is always a breeze. Cons The scheduling aspect is great is you have a lot of employees to manage. If there are only 1 or 2 required on shift it is often easier to do it manually. Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) Homebase didn't have the restrictions needed to manage remote employees effectively. Review Source LG Lisa G. Accounting Wholesale Used the software for: 2+ years ### "Best timekeeping option" December 20, 2022 5.0 Pros Very affordable and easy to use. Timeclocks are long lasting. Never have issues with them. Cons The reports download as CSV rather than excel so we have to add back the formulas. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing uAttend uAttend is more affordable than other biometric timeclocks Review Source SA Sabrina A. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "We switched for a more integrated system." November 8, 2023 2.0 Overall we were all used to this system and it was easy to use but, we needed a timekeeping system that integrated with our payroll. Pros This is fine for a single location that manages their own payroll. Cons No payroll integration for uAttend that we could utilize. Switched from [Employee TimeCard](https://www.capterra.com/p/208717/Employee-TimeCard/) At the time uAttend was much better than paper time cards. But, then we upgraded ever further. Review Source JN JAMIE N. Manager Oil & Energy Used the software for: 2+ years ### "Great easy to use time clock system" November 7, 2019 5.0 Making it easier for user to clock in and out, via phone, browser, also the ability to keep users from having others clock in for them, using a fingerprint. Pros Easy to navigate, easy to customize. Great for getting time sheets via PDF form to easily email to my boss if she is out of the office or I am. Cons Maybe the way some options are tucked into other menus so you have to navigate a bit to find them, but still easy to use. Alternatives considered [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) Reason for choosing uAttend Cheaper, for more it seems. They wanted so much upfront just to get updated. Switched from [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) Cheaper, easier to use. Review Source EE Eddie E. President Staffing and Recruiting Used the software for: 1-2 years ### "Staffing" December 20, 2022 5.0 Great experience and service. It is a very cost effective way to keep track of your employees time and attendance. Pros Ease of use and the ability to make corrections in real time. Cons Sometimes it goes offline unexpectedly and impedes the employee from signing in. Reason for choosing uAttend n/a Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I had to switch from a payroll service to a PEO to obtain workers comp insurance. Review Source DH David H. Owner Events Services Used the software for: 1-2 years ### "Very happy with the cost and functionality" August 12, 2019 5.0 Very easy for me to figure out the whole product. Has so many things that I'm sure it would be a fit for any larger companies. Pros That it works well with the fingerprint time clock Cons Can't really think of any. Would be nice if it did my payroll...... Switched from [Timesheets.com](https://www.capterra.com/p/132754/Timesheets-com/) Very unhappy with timesheets. Too expensive and not as easy to use. Review Source Maria L. Finance Accounting Administrator Facilities Services Used the software for: 2+ years ### "Basic time keeping system on a budget!!" March 8, 2018 3.0 Cost effective for basic use. Pros I love that you can set up multiple projects. The reporting aspect is really decent. The exporting helps with billable man hours, after conversion. Easy to set up time clocks which offers geographical tracking options & finger printing which is super awesome an cuts back on the clocking for other. Super easy to set up employees, locations and schedules. Cons My biggest problem with uAttend if the fact that even as a Administrator on the account, you cannot un-approve a timecard if it was approved by SUPERVISOR!!!! This make no sense at all. As an admin, you can to everything else but this. This create a hassle if you are working with multiple projects, as I was and most of them where all over the US. Another problem - Which I deemed a huge one any one classed as a supervisor can create another profile for a supervisor. There is no way to track number of time sheet edit so no auditing feature. If you are looking for something super simple, basic to use and really affordable, give it a try. I think the pricing is great for the service. But if you are a project based organization and deal with billable man hours, I probably would look for something that offers a bit more secure and functionality. Review Source CB CJ B. Director of Customer Advocacy Health, Wellness and Fitness Used the software for: 2+ years ### "Attend to Time-Tracking with uAttend" May 6, 2025 4.0 With the exception of the occasional app crash and biometric issues, uAttend generally worked well. Pros Easy to use, variety of features to adapt to your company's needs. Cons The mobile app sometimes crashed or did not load. The thumbprint scanner would sometimes not recognize our thumbprints. Review Source NJ Nicole J. Operations Manager Construction Used the software for: 6-12 months ### "Great Product " April 4, 2019 4.0 Overall, we (upper management team) and even our employees love our time clock. This brought us to the new age, whereas our former method of timekeeping was severely antiquated. Although, I mentioned a few glitches (nothing is perfect and there is always room for improvement) it really is a great product. The customer service, tech support, and software functionality far outweighs the minor nuances. I highly recommend this product to small and large business alike. Pros The program is easy to use, almost error-proof as long as the instructions are followed. The administrator interface is user-friendly and the onscreen layout is easy to navigate. Everything (settings, edits, etc.) is right there, but the setup is clean and not overwhelming or frustrating. I love that fact that it's simple to use for the everyday HR person, but not too simple where it appears to be basic or "dummied down", for lack of a better phrase. The features are amazing; probably my personal favorite. In my industry, we have field employees who work offsite at various locations. The software features allow setting multiple geofences for remote time-keeping and individual accountability. Cons This con is both hardware and software related...Our particular unit frequently goes offline and disconnects from the wifi connection. We do not have a large network nor dozens of devices connected, so I nor tech support can seem to explain and eliminate this problem. I've had to call support quite a few times in the past 3-5 months regarding this particular issue. Additionally, the only way to get detailed programming and trouble shooting tips is to contact support when those steps should have been included in the manual. The process for entering wifi passwords to connect the actual time clock is a quite arduous and time-consuming. That can be a bit frustrating considering my frequent connectivity issues. Review Source TB Teresa B. HR Manager Veterinary Used the software for: 2+ years ### "Love uAttend!" December 14, 2022 5.0 With employees in the field and in the office, uAttend has been fantastic with the ability to log into the system in multiple ways and track employee attendance efficiently and correctly. Pros The ability and ease of having employees use their fob or app to login to track hours has been fantastic! There are many videos online that can be sent to employees to help with navigating the system but it really is fairly user friendly. Cons Once the set up is done it is easy to navigate uAttend and we have had no issues. Any questions an employee has had have been quickly answered. Review Source ED Elena D. Office Manager Consumer Services Used the software for: 2+ years ### "Overall satisfied" April 25, 2019 5.0 Pros We have been using uAttend for over two years now. I find the accessibility of all historical data very helpful. I can easily see the last work day of an employee terminated an year ago for example. It is easy to run reports and keep track of employee's sick days or vacation days, if you have input them of course. Additionally, the little chat they have in the bottom right corner of the screen is extremely helpful. They are very responsive and more often than not are able to resolve an issue within minutes. Cons What I dislike is the fact that the information you can put in for the employees is limited. I think it will be more useful to have fields for hire dates, termination dates and so on. Also whenever we have technical issues with the actual clock, the process of mailing us a new one, returning the defective one and in general the time spent on the phone with customer service is quite long. Also, when you put in sign in or out times manually (from the admin side on the computer) it automatically rounds them up which have cost us some hours discrepancies and potential problems with employees. Double check everytime you have to manually input somebody's hours! Review Source CE Cynthia E. Account Manager Construction Used the software for: 2+ years ### "Great Product for Multiple Locations" December 20, 2022 5.0 We love it. It is easy to use, has a great mobile app, and makes our timecards easy to collect. Pros We have employees at four different branches in four different cities. We have wall/punch clocks at three locations, and use online only at the other one. This allows us to have all our timecards in a centralized system for ease of use. Cons If a time clock needs to be reset, it ends up adding another clock into the system. If I don't catch that when it happens, I get charged for the extra clock. That's frustrating. Review Source LD Lillian D. Office Manager Hospitality Used the software for: 2+ years ### "Returned the TimeCard Screen to the Original and It's Ease of Use - Woop Woop!1" April 3, 2019 4.0 I have loved uAttend since my Operations Manager subscribed us to the system and your Customer Service Support has always been excellent. (2016) BUT 2019 -- had us LOOKING for another SYSTEM and the Support Team was kind of falling behind that same ?? -- b/c of the CHANGES that were made to the overall input of information and the "non-understanding of your support team"... Thank Goodness -- you returned the data to the "somewhat' original -- it is saving us A LOT of time and "We are so Happy" that you did. Thank you again. We are breathing a lot easier, working without angry faces and shorter time frames. Again, we thank you from the bottom of our hard little working hearts, for working the input of hours, time, dates back to the EASE of which it was. Pros I am able to input the hours my employees worked in RECORD Time instead of the HOURS I was having to retype, reask and request DUPLICATE INFO because of the changes that were made. Cons The PREVIOUS Changes made it very REDUNDANT, You had to pull up the Timecard Tab for each individual employee, the date and/or the week of work -- for each individual employee. NOT like the original -- it would keep the dates and all we had to look for was the employee -- a "thousand' LESS keystrokes. Review Source JS Justin S. Vice President Real Estate Used the software for: 2+ years ### "We rely on uAttend and it has saved us a lot of time" December 20, 2022 5.0 We have been a customer for over 3 years. The hardware and software has performed as intended with zero maintenance. I look forward to the updates and upgrades uAttend continue to release which only makes their product a more powerful tool. Pros Online access and real time view of employee attendance Cons The fingerprint reader has some limitations. Review Source VR Verified Reviewer Human Resources Generalist Insurance Used the software for: 2+ years ### "I am highly disappointed in UAttend" April 10, 2018 2.0 Pros It is user friendly, and the amount of data is great for what UAttend is used for. I don't know how much more I like about it. Cons This system is so limited to what you can do and how you can pull data. There should be more search options for going through time cards, and easier way of viewing data. Review Source Response from Workwell Technologies April 18, 2019 Hello and thank you for taking the time to leave a review. I'm sorry to hear uAttend has not met your expectations. Please reach out so we can discuss an upgrade to our Citadel Time Cloud system. You may be interested in the features it provides. The uAttend Team Text: (760) 278-6623 Call: (800) 518-8925 Email: Support@trackmytime.com KR Kasey R. General Manager Wholesale Used the software for: 1-2 years ### "Uattend for Timeclock" July 11, 2024 4.0 Pros Uattend is super helpful for keeping up with attendance and payroll for us each week. Cons I'm just learning, so it could be operator error, but I wish I could find the gross pay per week historically. Review Source LP Lesley P. Human Resources Mechanical or Industrial Engineering Used the software for: 2+ years ### "Upgrade of system" April 2, 2019 3.0 Pros The software was great until you did the upgrade. Cons WITH THE NEW UPDATE THINGS ARE MORE TIME CONSUMING: When you make a note on the timesheet instead of it being under the times it now under the department not easy to READ- it was much better when the notes were under the hours worked. When looking at the whole week of a timesheet you cannot see it all on one screen, you must now scroll down to see the totals at the bottom of the screen. Another step to see the totals When putting time in for a benefit (vacation or sick) it is now more time-consuming. when typing the number of hours You cannot just type the number of hours now we have to type the number and then a colon and then the number again. It was so much easier before - we just typed the number. The colors to distinguish the difference between the days on the timesheet are very subtle and makes it hard to read. Review Source RT Richelle T. Admin Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Time Clocks " December 20, 2022 3.0 It has been good at cutting down time on doing payroll for the payroll department . faster and more efficient. Pros I like that i can see all employees at the touch of my fingertips and can track who is here and not here Cons I do not like that you have to search for certain features like the night shift and you can not group and department and see all there time at once . Reason for choosing uAttend We tried it because of the cost and the ability's to have it web based. Review Source SY Susan Y. Executive Administrator Pharmaceuticals Used the software for: 2+ years ### "Very pleased with uAttend software!" April 6, 2019 4.0 Excellent experience! Pros As the company administrator for the uAttend software, I find it very easy to use! The customer service is very prompt to help answer any questions. The end user has simple steps and the supervisors edits and verification processes are simple! Really like this software! Cons Every so often I would like to write my own reports within the software & I haven't found a way to do this. Also, I would like to merge the data straight into Quick Books for processing payroll and I haven't found a smooth way to perform this tasks yet either....maybe I can't do it? I've spent about only 20 mins attempting to find a way & didn't find one and I'll try another day, but typically I'm able to figure things out on my own in this easy-to-use software, so I'm guessing it's just not available? Review Source VR Valerie R. CAO Building Materials Used the software for: 6-12 months ### "A good solution for our company" March 9, 2023 4.0 Pros The ability to access the information remotely is vital for us. I can work from a remote location and check and see who is clocked in, out, etc. I can also access time reports to begin payroll processing remotely. Cons The thumbprint option doesn't work, but the guys have adapted and use their index finger fine. Review Source RM Riki M. Office Manager Oil & Energy Used the software for: 6-12 months ### "Excellent Service" December 20, 2022 5.0 Pros We love uAttend. It makes payroll and timekeeping so much easier. The website (and app) are so user friendly. We have tried other brands and found this to be the best. Cons The only downside I have found is you cannot make a mass edit (to remove time) if needed (for example: Holidays). You have to go into each person's time card individually, which is time-consuming. Reason for choosing uAttend We have several locations and were using manual punch clocks. We were not getting the timecards on time for payroll. We are way more productive now that everything uploads to a central location. Review Source SM Sabrina M. DON Hospital & Health Care Used the software for: 2+ years ### "good system overall user friendly " April 10, 2019 5.0 Pros easy for employees to learn, have to click a lot to review employee's time card would be nice to see all time cards for my department in a spread sheet so I know who needs corrections without clicking in and out of each employee account. Cons I wish when you clock in from a different location it would change the location on the time card punch. For example when we have an employee who has to work at another location to fill in although their primary site is the main site. They have to do a department transfer to change the location. We have over 50 departments to choose from so from the time clock with fingerprint scan they have to hit department transfer, scroll with up and down arrow to find the department then punch. 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