# Creately Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Creately the right Flowchart solution for you? Explore 216 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127628/Creately/reviews --- Creately 4.4 (216) [View alternatives](https://www.capterra.com/p/127628/Creately/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Creately Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews JD Jamarion D StudentE-Learning, Self-employedUsed the software for: 6-12 months. “Being able to sync shapes with live data from Jira, GitHub, or Google Sheets means diagrams stay updated automatically.“ February 2, 2026 JD Jamarion D StudentE-Learning, Self-employedUsed the software for: 6-12 months. “Additionally, the interface can feel cluttered and overwhelming for beginners due to the sheer number of project management features, and the lack of a dedicated mobile app makes on-the-go editing difficult.“ February 2, 2026 JD Jamarion D StudentE-Learning, Self-employedUsed the software for: 6-12 months. “Unlike basic drawing tools, its Smart Shapes and automated connectors make building complex flowcharts incredibly fast.“ February 2, 2026 AH Alois H CEOEducation Management, Self-employedUsed the software for: Less than 6 months. “deleting data or your payment method for security reason seems also not possible.“ August 2, 2024 JD Jamarion D StudentE-Learning, Self-employedUsed the software for: 6-12 months. “Its standout strength is the "Smart Canvas," which feels more like a living database than a static drawing board.“ February 2, 2026 LC Luis Roberto C InternComputer Software, 11 - 50 employeesUsed the software for: I used a free trial. “I was unable to use some functions I needed to create a higher quality diagram.“ December 17, 2024 AG Aarica G Learning SpecialistEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “We use it for everything from brainstorming sessions to project planning, and its intuitive design makes creating flowcharts, mind maps, and timelines a breeze.“ November 8, 2024 FO Ferdynand O StudentComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “The mobile experience could also use some improvement; it’s not as user-friendly as the desktop version.“ November 8, 2024 ## Showing most helpful reviews Showing 1-25 of 216 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marcus P. Chief Executive Officer Food & Beverages Used the software for: Less than 6 months ### "Easy to Use Org Chart Software" August 23, 2022 5.0 I tried quite a few software options for org charts and this was the easiest to use and quickest to deploy. Pros Creately has some decent templates to begin an org chart or mind map, although some more work could be put into the template selection. From the template, the edits are really easy and intuitive. Cons If you want to start from scratch (e.g. no template), the software is a little tricky for a novice to make something that looks professional. The template selection could be augmented to help provide more bases to start from. Alternatives considered [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[THEORG](https://www.capterra.com/p/196008/THEORG/)[Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing Creately Easiest to use with best template selection for org charts Review Source Response from Cinergix May 4, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately was the easiest option for creating org charts and that the templates helped you get started quickly. It’s great to know that editing from a template felt intuitive and that Creately stood out among the tools you tried. We also appreciate your feedback around expanding template options, especially for users who want a strong starting point for professional-looking org charts and mind maps. Best regards, The Creately Team AG Aarica G. Learning Specialist Education Management Used the software for: Less than 6 months ### "Game changer for remote work" November 8, 2024 5.0 Creately has been an absolute game-changer for our group project The platform is incredibly user-friendly, which made it easy to get started without much training. We use it for everything from brainstorming sessions to project planning, and its intuitive design makes creating flowcharts, mind maps, and timelines a breeze. The remote collaboration feature is especially helpful — our team can work together in real time, no matter where we are, which has truly streamlined our workflow. Creately's infinite canvas gives us plenty of space to organize our ideas, and the templates save so much time when we're setting up new projects. The integration with our other tools like Google Workspace has made it easy to keep everything connected and accessible for everyone on the team. It’s clear that Creately was built with collaboration in mind, and we’ve become more efficient and productive thanks to it. Highly recommend Creately to any team looking to simplify their workflow and stay connected remotely. Pros I liked the wide array of diagrams such as flowcharts, and organizational charts, mind maps and premade templates. It provided inspiration when I was stuck. I also enjoyed the real-time collaboration and the fact that it integrates with Google Workspace. Cons There were some features behind a paywall, which I understand. Switched from [Google Slides](https://www.capterra.com/p/178686/Google-Slides/) There are more options and I found that it is more user friendly for what we need to express in our presentations Review Source Response from Cinergix May 4, 2026 Hi, Thank you for taking the time to leave such a thoughtful review. We’re really glad to hear that Creately has been a game changer for your remote group work and helped your team stay connected. It’s great to know that the templates, infinite canvas, real-time collaboration, and Google Workspace integration have supported everything from brainstorming to project planning. We’re also happy to hear that Creately’s range of diagrams, including flowcharts, org charts, mind maps, and timelines, made it easier to express ideas and keep projects moving. We truly appreciate your recommendation. Feedback like this helps other teams understand how Creately can support remote collaboration and simplify visual workflows. Best regards, The Creately Team AÑ Adnantrey Ñ. Student Education Management Used the software for: Less than 6 months ### "The simple vision of a great customer" November 18, 2024 3.0 Great. I just got what i wanted and i think that's perfect. Pros All the options it has available. I like being able to create images Cons Almost nothing. Everything is very intuitive. Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave a review. We’re really glad to hear that Creately had the options you needed and felt intuitive to use. It’s always great to know when someone is able to get exactly what they came for without unnecessary friction. Feedback like this helps other users understand how Creately can support visual diagramming in a simple, practical way. Best regards, The Creately Team JD Jamarion D. Student E-Learning Used the software for: 6-12 months ### "A Powerhouse for Data-Driven Visuals" February 2, 2026 5.0 My overall experience with Creately has been highly positive, particularly for turning abstract ideas into structured plans. Its standout strength is the "Smart Canvas," which feels more like a living database than a static drawing board. The ability to link live data from Jira or Google Sheets ensures that diagrams remain relevant without manual updates. While the automated "PlusCreate" features significantly speed up workflow, I did notice performance dips during large-scale projects. However, for team brainstorming and cross-functional mapping, it’s a versatile powerhouse that successfully bridges the gap between simple whiteboarding and complex project management. Pros What I like most about Creately is its Smart Canvas, which transforms static diagrams into functional workspaces. Unlike basic drawing tools, its Smart Shapes and automated connectors make building complex flowcharts incredibly fast. The standout feature, however, is data linking. Being able to sync shapes with live data from Jira, GitHub, or Google Sheets means diagrams stay updated automatically. Combined with its "Multi-Perspective" modeling—which lets you toggle one dataset between a Kanban board and a flowchart—it’s more than just a whiteboard; it’s a powerful project management hub that keeps remote teams perfectly aligned. Cons What I like least about Creately is its performance lag when handling large, complex diagrams. As projects scale with hundreds of shapes or multiple live data integrations, the canvas can become sluggish, and "Undo" actions occasionally hang. The limited free version is also a drawback; it restricts you to only three workspaces and locks high-quality exports (like SVG or PDF) behind a paywall. Additionally, the interface can feel cluttered and overwhelming for beginners due to the sheer number of project management features, and the lack of a dedicated mobile app makes on-the-go editing difficult. Review Source Response from Cinergix April 21, 2026 Hi Jamarion, It is great to see that Creately is helping you bridge the gap between static drawings and live, data-linked workspaces. We believe that a living database approach is the future of visual work, and we are happy that our Jira and Google Sheets integrations are benefiting your team's alignment. We also hear your points on the learning curve and mobile accessibility, and we are committed to improving those areas as we move forward in 2026. AM Ashish M. Software Engineer Financial Services Used the software for: I used a free trial ### "A great product with room for improvement" November 11, 2024 5.0 Pros Creately’s interface is intuitive, which makes creating diagrams and visual content easy even for beginners. I love the numerous templates that creately provides which saves me a lot of time. Another thing I love is the integration with different tools Cons Although a lot of templates are available only some customisation is available for each which I see as a major problem. I also had small lag sometimes which might be due to my network as well Switched from [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) Wanted to try out a free version of another software which could give better realtime collaboration feature Review Source Response from Cinergix April 30, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately’s intuitive interface made it easy to create diagrams and visual content, even when getting started. It’s great to know the templates helped save time and that the integrations and real-time collaboration stood out during your experience. We also appreciate your feedback around template customization and occasional performance issues, as it helps us understand where users would like more flexibility and a smoother experience. Best regards, The Creately Team AB Arun B. Student Computer Software Used the software for: I used a free trial ### "Arun's simple Creately review" November 17, 2024 4.0 Overall it's been a good experience me and I had recommended it to my friends as we were in need of such a platform to create diagrams for our recent mini project in college Pros The UI is simple tbh. I've tried many others but this one help me a lot Cons The free tier should have more features as currently is so limited yet it's good Switched from [draw.io](https://www.capterra.com/p/166985/draw-io/) It's too generic and time consuming so I thought of having a more easy to use one Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave a review. By sharing your experience with Creately, you’re helping other users who are exploring solutions and looking for honest, real-world insights. We’re glad to hear that Creately’s simple UI made it easier for you to create diagrams, especially after trying other tools that felt more time-consuming. It’s great to know you had a good experience and even recommended Creately to your friends. We also appreciate your feedback on the free tier. It helps us understand what users value most when getting started and where the experience can feel more useful from the beginning. Best regards, The Creately Team AH Alice H. Graphic Designer Marketing and Advertising Used the software for: Less than 6 months ### "Creately Review" November 18, 2024 4.0 Pros The snap guides and grids make it easier and faster to get things done in a symmetrical manner. Cons Limited options for shapes on org charts. Switched from [XMind](https://www.capterra.com/p/128088/XMind/) \[sensitive content hidden\] wasn't happy with the limited options Xmind had. Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately has made it easier to create well-aligned, symmetrical diagrams more quickly. We also appreciate your feedback around org chart flexibility. Input like this helps us understand where users need more options as we continue improving Creately. Best regards, The Creately Team SAM Sadiq Ali M. Student Education Management Used the software for: 1-2 years ### "Creately: A Robust Collaborative Platform with Opportunities for Technical Enhancements" November 16, 2024 5.0 My overall experience with Creately has been positive. It’s a highly effective tool for visualizing and organizing ideas, especially during the early stages of projects. I’ve used it extensively for systems engineering workflows and project planning in aerospace applications, like the Heron eVTOL and MQ-23 projects. The collaborative features and cloud integration make teamwork seamless, but there is room for improvement in handling complex technical diagrams and industry-specific functionalities. Overall, it’s a great platform that has significantly enhanced productivity and communication within my team. Pros What I liked most about Creately is its intuitive interface and collaborative capabilities. It makes creating flowcharts, system designs, and organizational diagrams seamless and efficient. The ability to share and work on diagrams in real time with my team has been a game-changer for projects like Heron eVTOL and MQ-23. It simplifies complex processes and allows for clear visualization of ideas, which is essential in aerospace engineering projects." Cons What I liked least about Creately is that its performance can sometimes lag when handling larger or more complex diagrams. Additionally, while it offers a good set of templates, certain aerospace-specific tools or integrations that would be helpful for engineering projects are missing. Expanding its features for technical and industry-specific applications could make it even more versatile. Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave such a thoughtful review. By sharing your experience with Creately, you’re helping other users who are exploring solutions and looking for honest, real-world insights. We’re really glad to hear that Creately has been helpful for visualizing complex ideas, collaborating with your team in real time, and supporting workflows such as flowcharts, system designs, organizational diagrams, and project planning. It’s especially encouraging to know that it has helped improve productivity and communication in technical project environments. We also appreciate your feedback around working with larger diagrams and the need for more industry-specific support. Input like this helps us better understand how teams use Creately in more advanced engineering workflows and where we can continue to improve the platform. Best regards, The Creately Team VR Verified Reviewer CTO Non-Profit Organization Management Used the software for: I used a free trial ### "Pretty good for flow charting" November 19, 2024 5.0 Not bad at all. Liked it generally speaking. Fun and easy to use. Pros Very easy onboarding and learning curve. Cons Not obvious to find any AI leveraged features. Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave a review. By sharing your experience with Creately, you’re helping other users who are exploring solutions and looking for honest, real-world insights. We’re glad to hear that Creately was easy to get started with and enjoyable to use for flowcharting. It’s great to know the onboarding and learning curve felt smooth. We truly appreciate your feedback and the authenticity you’ve brought to your review. It plays an important role in helping others make confident decisions and understand how Creately supports use cases like flowcharting. Best regards, The Creately Team VR Verified Reviewer Student Education Management Used the software for: Less than 6 months ### "Review for Creately" November 13, 2024 3.0 I don't remember having any complaints, so it must have been fine. Pros I don't even remember what this app does. Consider reminding reviewers in the email. Cons No clue. Wasn't memorable, obviously. aSorry. Review Source Response from Cinergix April 30, 2026 Hi, Thanks for taking the time to leave a review. We appreciate your honesty and are glad to hear you don’t remember having any complaints about your experience with Creately. Your note about adding more context in review emails is helpful as well. Feedback like this gives us a better sense of how we can make the review experience clearer for users who may be responding after some time. Best regards, The Creately Team AW Andualem W. Researcher Medical Devices Used the software for: 2+ years ### "Creately: A Versatile Tool for Medical Device Researchers" January 7, 2023 5.0 As a medical device researcher, I use Creately in a variety of capacities to meet my specific needs and goals. One potential use of Creately is collaborative drawing, which allows me to create and share drawings with my team in real-time. This can be useful for brainstorming sessions and sketching out new concepts. Another potential use of Creately is prototyping, which enables me to create interactive prototypes of my designs and test and iterate on my ideas more efficiently. I also use Creately to create diagrams, flowcharts, and other visual representations of complex systems or processes. Additionally, Creately can be a useful tool for creating visual aids for presentations, such as infographics or charts, which can help me communicate my ideas more effectively. Overall, the specific ways that I use Creately will depend on my needs and preferences as a medical device researcher. Pros One of the things that I liked most about Creately as a medical device researcher was its versatility. The software offered a range of features and capabilities that I could use in a variety of capacities, such as collaborative drawing, prototyping, diagramming, and creating visual aids for presentations. This versatility allowed me to use Creately in a way that was most helpful and relevant to my needs and goals as a medical device researcher. I also appreciated the intuitive interface of Creately, which made it easy for me to use and learn the software. Overall, Creately was a valuable resource that I enjoyed using in my work as a medical device researcher. Cons One of the things that I liked least about Creately as a medical device researcher was that the software was web-based and required an internet connection to function. This meant that I was unable to access my drawings or collaborate with my team if I did not have an internet connection, which could be inconvenient at times. I also found that the software had some compatibility issues with certain devices or web browsers, which could cause lag or other performance issues. Switched from [Adobe XD](https://www.capterra.com/p/168423/Adobe-XD/) As a medical device researcher, I may decide to switch from Adobe XD to Creately for a variety of reasons. For example, I may find that Creately offers more advanced collaboration features such as real-time commenting and annotation, which make it easier for me and my team to work together on projects. I may also find that the interface of Creately is more intuitive and easier to use than Adobe XD, which could make it more efficient for me to work on projects. Additionally, Creately may offer better integration with other tools that I use in my work, such as prototyping or design software. Finally, I may find that Creately is more affordable than Adobe XD, which could be a deciding factor in my decision to switch. Ultimately, the choice between Creately and Adobe XD will depend on my specific needs and preferences as a medical device researcher. Review Source Response from Cinergix May 4, 2026 Hi, Thank you for taking the time to share such a detailed review. We’re glad to hear that Creately has been a valuable and versatile tool in your work as a medical device researcher. It’s great to know that the intuitive interface, collaborative drawing, diagramming, and visual presentation support have helped you brainstorm, explain complex systems, and work more effectively with your team. We also appreciate your feedback around access, device compatibility, and performance, as these details help us understand what matters most when users are working on technical and research-focused projects. Best regards, The Creately Team VR Verified Reviewer Managing Director Mining & Metals Used the software for: Less than 6 months ### "A must have tool for planning" October 20, 2021 4.0 It enables us to design processes and connect different types of activities together. Pros 1\. Many templates that can be combined 2. Combines videoconferencing with visual workspace collaboration Cons 1\. Trial workspaces are public - a team cannot put real work in a public document, so the testing process has to include non-critical info. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Creately offers visual collaboration online without combining apps Review Source Response from Cinergix May 4, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately has been useful for designing processes and connecting different types of activities in one visual workspace. It’s great to know that the templates and online collaboration experience supported the way your team worked. Since your review, workspace privacy has been updated: all workspaces are now private by default unless users choose to share them publicly. We appreciate your feedback, as it helps us make the evaluation experience clearer and more confident for teams. Best regards, The Creately Team VR Verified Reviewer Audio Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Rapid Updates" September 10, 2019 5.0 Pros The UI is beautiful. The UX is intuitive. The chart style and elements are highly customisable. I see updates and new features very often. Cons There is still some functionality missing (like moving diagrams from one folder to another) and the occasional graphical glitch. However, with the current rate of updates I feel those are coming very soon! I Switched from [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) I did not like the style of diagram elements and the UI did not feel modern. Review Source Response from Cinergix May 6, 2026 Hi, Thank you for taking the time to leave a review. We’re really glad to hear that Creately’s modern interface, intuitive experience, and customization options stood out to you. We also appreciate your feedback around organizing diagrams and occasional visual glitches. Since your review, Creately has continued improving workspace organization, including the ability to move workspaces between folders, along with ongoing updates to make the experience smoother and more reliable. Feedback like yours helps us understand which improvements matter most to users as they manage and create visual work. Best regards, The Creately Team SS Stacy S. Not Disclosed Insurance Used the software for: 6-12 months ### "Creately (Thumbs Up)" November 5, 2024 5.0 Overall I have had a great experience and find it a helpful tool. Pros The many different template options were very helpful. I also found the tools easy to use. Cons I would like the ability to export information to different sources more than a few times with a free account. Review Source Response from Cinergix May 4, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that the template options were helpful and that the tools felt easy to use. It’s great to know you’ve had a great overall experience with Creately and found it useful for your work. We also appreciate your feedback around export access on the free account, as it helps us understand what users need when sharing or moving their work across different formats and tools. Best regards, The Creately Team KS Kirankumar S. Faculty Education Management Used the software for: I used a free trial ### "Wonderful tool" November 27, 2024 5.0 Pros It is incredibly user-friendly, making it simple to create and share diagrams. The real-time collaboration feature is a game-changer for team productivity. Cons Nothing, everything looks fine, need to be little more reachable Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave a review. By sharing your experience with Creately, you’re helping other users who are exploring solutions and looking for honest, real-world insights. We’re glad to hear that you find Creately user-friendly and easy to use for creating and sharing diagrams. It’s also great to know that real-time collaboration has been valuable for improving team productivity. We truly appreciate your feedback and the authenticity you’ve brought to your review. It plays an important role in helping others make confident decisions and understand how Creately supports collaborative diagramming and teamwork. Best regards, The Creately Team VV Venkat V. Implementation Engineer Information Technology and Services Used the software for: I used a free trial ### "Capterra Review" November 11, 2024 5.0 It's a Good Experience with the product usage. Pros Easy to use and very user friendly. UI is very simple to understand. Cons No fault as of now. Review Source Response from Cinergix April 30, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately has been easy to use and that the simple interface made the product feel clear and user-friendly. It’s great to know you’ve had a good experience so far. Feedback like yours helps other users understand what they can expect when getting started with Creately. Best regards, The Creately Team YM Youssef M. Student Computer Software Used the software for: I used a free trial ### "My experience with creately " November 19, 2024 5.0 Was easy and was very helpful and simple and easy to the user. Pros Uml diagram it helped me to finish my oop assignment Cons I didn’t try any features except the uml diagram Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave a review. By sharing your experience with Creately, you’re helping other users who are exploring solutions and looking for honest, real-world insights. We’re glad to hear that Creately was easy to use and helpful for creating UML diagrams. It’s great to know the experience felt simple and user-friendly. We truly appreciate your feedback and the authenticity you’ve brought to your review. It plays an important role in helping others make confident decisions and understand how Creately supports use cases like UML diagramming. Best regards, The Creately Team AJ Alexa J. Account Transfers Business Supplies and Equipment Used the software for: I used a free trial ### "Simplifies Complex Diagrams" November 15, 2024 5.0 I really enjoyed using Creately to create diagrams for class. I don’t have the full version of Microsoft Excel so this really helped. Pros I like that it is an alternative to Excel, and more user-friendly. Cons I did not dislike anything about Creately and its functions. Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave a review. We’re really glad to hear that Creately felt user-friendly and helped make diagram creation easier for your class work. It’s great to know Creately could give you a simpler way to create the diagrams you needed. Feedback like this helps other users understand how Creately can support practical visual work without unnecessary complexity. Best regards, The Creately Team EB Emma B. Head of accounts Real Estate Used the software for: I used a free trial ### "Good and easy to use " November 7, 2024 4.0 I really enjoyed using the platform it is different from any others I tried and was easy to use Pros The functionality is really good you can add a lot of information and the flow chart I made could be really vast Cons Sometimes the formatting was a little bit fidly and would not follow on from the previous Review Source Response from Cinergix May 4, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately was easy to use and gave you the flexibility to create a detailed flowchart with plenty of information. It’s great to know you enjoyed the platform and found it different from other tools you’ve tried. We also appreciate your feedback around formatting consistency, as it helps us understand where the editing experience can feel more seamless. Best regards, The Creately Team jH jay H. Mgr Retail Used the software for: I used a free trial ### "good experience" November 13, 2024 5.0 We were very satisfied with Creately - very helpful and complete Pros The flexibility of the software and it was very easy to use Cons nothing, Creately satisfied our need - no issues. Review Source Response from Cinergix April 30, 2026 Hi, Thank you for taking the time to leave a review. We’re really glad to hear that Creately was flexible, easy to use, and helped meet your needs without any issues. It’s great to know you found the product helpful and complete. Feedback like yours helps other users understand how Creately can support a smooth and reliable diagramming experience. Best regards, The Creately Team MM Mustafa M. art Animation Used the software for: 6-12 months ### "Best website" August 5, 2024 5.0 it is very good I use it for everything yaya Pros It is very good I recommend it to all the people Cons it is very good I have nothing to say about it cause its so good Review Source Response from Cinergix August 12, 2024 Hi Mustafa, Thank you for your review. We are glad you are enjoying Creately. marco D. Technical Designer - Davinci Group Used the software for: ### "Save your money for a better app" January 8, 2015 1.0 Creately is a fairly intuitive and easy to use app. And it is quite inexpensive compared to the competition Unfortunately, it is by no means presentation quality at all. Professionally, it would be suicide to present anything that comes out of this app. I purchased Creately for flowcharting and wireframing. I can use it for neither for the following reasons. 1. no rulers or guides. 2. the type is not center justified correctly on any shape you try to use. 3. The center of the parallelograms are off center. So when you try to align a vertical column of shapes the parallelograms make your chart step to the side. 4. Scaling. If you try to scale the stop/start shape. It distorts....and not just a little bit. 5. The 1-click create other objects command only allows you to create two different objects. The problem with this is that if you are using a specific color style or font, you have to format the shapes that weren't included in the command. 6. there is no (no fill) option for any of the shapes. So if you try to use the swimlanes you can't see the grid. 7. The connecting lines will put up a fight. Especially when you don't want them to. 8. If you need to use this work for a presentation, you will need to import the file into illustrator and then fix everything to the extent that it is just faster and easier to do it all in illustrator. Review Source Response from Cinergix January 12, 2015 Hi Marco, Thanks for using Creately and taking the time to leave a review. Although we agree with some of your points some are bit off the mark. I'll try to address them one by one. 1. Agree. Will talk with dev team about adding a ruler. 2. Disagree. As soon as you type the text is center justified. 3. Agree. Will ask the dev team to fix this. 4. Disagree. The start/end scale seems to scaling as required. 5. Disagree. 1-click create adjust according to the context/diagram type. For example when drawing a flowchart by default you can create a process, decision or a start/end. 6. Disagree.There is a fill option in the toolbar. To see the grid when using a swimlane, select the swimlane, click "Fill" and check the "No Fill" option under colors. 7. Agree. The connecting lines adjust according to the diagram. Its done to speed up diagramming and most of our users appreciate it. But in a large complex diagram it can be a hinderance. Most of this probably happened because we did a poor job of educating our users. And we'll definitely work on improving our help section. If you feel what we've mentioned is wrong or not sure about anything above please drop a mail to support@creately.com and probably we can convince you with a live demo or work together to resolve your issues. Thanks again for using Creately and hope to see you coming back soon. Sincerely, Creately team. VR Verified Reviewer Senior Business Analyst Information Services Used the software for: 2+ years ### "If you are a BPMN seeker here's your cloud tool" July 28, 2021 5.0 Creately is ideal for companies and individuals that generate a big number of flowcharts and diagrams, since the templates and other tools available enable you to build these diagrams rapidly and with minimal effort. Pros 1.) The user interface is stunning & straightforward. 2.) The chart's appearance and elements can be completely customized.  3.) Frequently notice on upgrades and new features. 4.) Flexible, simple to use, and easy to share with others without having to convert to PDF or print. Cons There are no such Cons to mention on the tool, but it needs more popularity than the other products existing on the market. Review Source Response from Cinergix May 4, 2026 Hi, Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that Creately’s interface, customization options, and sharing experience have made it easy to create and work with diagrams. It’s great to know that the templates and tools help you build flowcharts and diagrams quickly with minimal effort. We also appreciate your point about more people discovering Creately, and your feedback helps others understand how it can support BPMN, flowcharting, and other diagramming needs. Best regards, The Creately Team tN teran N. Software Engineer Computer Software Used the software for: 2+ years ### "The tool that I always use to create diagrams" August 18, 2022 5.0 I struggled to create design diagrams before I found creately. This is a very efficient software that saves my time a lot. I love this. Pros The main thing that I love creately is their templates. There are plenty of templates are available for different diagram types. I can store all of them to google drive and keep them updated with my clients. User interface is good and even a new user can create diagrams easily. Cons I lost my diagram while designing it sometimes back. I was using the free trial version and I lost my work and I had to redraw the whole thing. Review Source Response from Cinergix May 4, 2026 Hi, Thank you for taking the time to leave such a thoughtful review. We’re really glad to hear that Creately has become a tool you rely on for creating diagrams and that the templates help you save time across different diagram types. It’s great to know the interface feels easy for new users and that being able to keep work connected with Google Drive supports your client workflows. We also appreciate your feedback about losing work while designing, as it helps us understand how important it is for users to feel confident that their diagrams are saved as they work. Best regards, The Creately Team SM Soledad M. UX Designer Computer Software Used the software for: Less than 6 months ### "Great Features, a lot of space to improve the interface" September 28, 2020 4.0 In general, it's a very quick tool with a lot of possibilities to make charts in a low level when you are in a hurry, but if you think in stethics, maybe you'd prefer another tool. Anyway, it's the more convenient tool in terms of price. Pros The chance to use it from Google Drive was amazing to me, because I could group all my deliverables on just one place to be shared with my clients. Cons It has several usability issues related of how it connects with Google Drive. Creately it's not able to open a new document on the platform and saved it in Google Drive. That was very umcomfortable. Alternatives considered [FlowMapp](https://www.capterra.com/p/11487/FlowMapp/) Switched from [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) I changed because of pricing Review Source Response from Cinergix May 4, 2026 Hi, Thanks for sharing your experience with Creately. We’re glad to hear that the Google Drive integration was useful for keeping your deliverables organized and easier to share with clients. Creately now supports creating and managing Creately files through Google Drive, helping keep work stored, updated, and accessible from one place. We also appreciate your feedback around the overall Google Drive workflow and usability, as it helps us understand where the experience needs to feel smoother for users managing client work. Best regards, The Creately Team Similar Products Featured ## Related categories [Diagram](https://www.capterra.com/diagram-software/)[Mind Mapping](https://www.capterra.com/mind-mapping-software/)[Wireframe](https://www.capterra.com/wireframe-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.