--- title: "Sogolytics Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sogolytics the right Customer Experience solution for you? Explore 729 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/127957/SoGoSurvey/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Sogolytics 4.7 (727) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Sogolytics Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews JG Jalen G ScholarHuman Resources, Self-employedUsed the software for: Less than 6 months. “Sogolytics stands out for its user-friendly interface, making survey creation and data analysis seamless.“ February 17, 2025 AD Anca D ownerPrinting, Self-employedUsed the software for: I used a free trial. “As a student my income is low and I can only afford to pay month by month“ January 28, 2025 FX Fran X Customer ServiceRetail, 10,001+ employeesUsed the software for: I used a free trial. “It can feel a little busy at first, but once you learn it, it works smoothly and helps you build solid surveys.“ November 29, 2025 KP Kira P StudentResearch, 51 - 200 employeesUsed the software for: I used a free trial. “I don't particularly appreciate that they don't show where and how to post a public post, blog, or forum to get a free student membership.“ September 4, 2024 FX Fran X Customer ServiceRetail, 10,001+ employeesUsed the software for: I used a free trial. “It’s a powerful survey tool, fairly easy to navigate, and great for seeing results clearly.“ November 29, 2025 Ratu Keni A StudentEducation Management, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “Sometime the system can be too slow and unresponsive.“ January 14, 2024 RB Renya B StudentResearch, Self-employedUsed the software for: 1-2 years. “I was able to use different features to improve my research study.“ October 4, 2025 SS Sara S Co-founderE-Learning, 2 - 10 employeesUsed the software for: I used a free trial. “The Basic version doesn't allow for customization.“ March 14, 2022 ## Showing most helpful reviews Showing 1-25 of 727 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Customer Service Used the software for: I used a free trial ### "Quick, Simple, and Powerful Survey Tool" January 20, 2026 5.0 My overall experience with Sogolytics was positive. It’s a powerful survey tool, fairly easy to navigate, and great for seeing results clearly. It can feel a little busy at first, but once you learn it, it works smoothly and helps you build solid surveys. Pros I like that Sogolytics is easy to use with drag-and-drop, great templates, lots of question types, and clear real-time results. It makes surveys fast and stress-free to create. Cons I least liked that some useful features feel locked behind paid plans, the design can feel a bit busy, and advanced tools take time to learn. It’s still good, but not totally beginner-simple. Review Source Zuhairah A. Marketing Communications Specialist Used the software for: 3-5 years ### "SoGoSurvey is good survey builder" July 15, 2021 4.0 Pros I really like with SoGoSurvey's analytical report as they has many way to interpreted and presenting the data. I can view the data on charts, pie chart or any other data design that is easy to analyzed and view. The survey template also quite helpful especially when building a survey from the sketch. Cons It will be good if they can add more service and software that SoGoSurvey can integrated with. It will help me to managing all the software and service that i use on the one place, thus saving my time from have to accessing and login to each to all the software. Review Source R Reviewer Lecturer Used the software for: 3-5 years ### "Easy, yet powerful and compreensive" April 8, 2021 5.0 I started using SoGoSurvey quite a few years ago for my Ph.D. project. The structuring of the main survey and the deployment of the same was done without too much of a learning curve. The documentation available on their website is concise and to the point, it never took me more than a few minutes to figure how how to use each feature. When lecturing I find it easy to get my students using the platform fast and correctly, allowing time for what really matters in my courses: the thought processes and the statistical treatment of the information obtained. Pros It has all the features that I use, or need, in a very intuitive platform that allows me to focus on my surveys and my research without unwanted distractions. I can use it on my PCs and on my iPad without issues or complications, making it a very useful tool whether I am deploying a survey or teaching my students how to structure or deploy one. The reporting features are getting better with each iteration, although I still tend to use the trouble-free export features to do my own statistical analysis. Cons Nothing, really. The frequent updates have been keeping ahead of my expectations. Review Source VR Verified Reviewer IT Professor Used the software for: 3-5 years ### "Online survey tool that relies on most other competitors for it's product features" February 6, 2019 3.0 Good for use, heavy on pockets! Pros Customer support is the main thing that I can talk about this survey software. There are a bunch of people who constantly reply to our queries and issues, and get them fixed at high priorities when required. The overall user interface is decent, although, it cannot be compared to the other brands. It provides a wide variety of functionalities and tools and thus seems really great as and overall application. (All under one roof). However, this sometimes looks densely populated when you are looking for one specific function and you have a lot of ways to do the same thing. Creating and distributing surveys is the most basic part, but the reporting features makes the application really stand out! Cons It copies a lot of other survey tools and tries to replicate their premium functionalities. The product management team seems to be pretty ordinary with their thinking and cannot go out of the box to widen the scopes of this application. The tools are way too expensive and no comments on how their overall performance or scalability measures are! Review Source Cristina MelloeSouza W. Associate Professor Used the software for: 3-5 years ### "Easy to Use, Great Features for the Cost" December 18, 2019 5.0 I wanted a simple tool that I could use to create surveys including automatic responses so that I could continuously collect data on personality. SoGoSurvey was perfect for my needs - reasonably priced and including the features I needed. Embedding in my academic page is very easy and their customer service is very good. Pros It's easy to use and allows me to group multiple questions into one category to report the results to participants. When participants know they will see their results, they are more likely to respond to the survey. I also feel that for the features provided, the software is reasonably priced. My institution purchases Qualtrics, and while excellent, that software is priced beyond the means of typical individual researchers. Cons Since I'm so interested in the reporting features for participants, I'd love to see more bells and whistles there - for example, the ability to automatically calculate the overall averages for categories and contrast that average with the participant's would be very helpful. However, I understand that such an advanced feature would be unreasonable for the charged price. Review Source R Reviewer Chief Action Research Officer Used the software for: 3-5 years ### "An Outstanding Software" August 1, 2024 5.0 My overall experience with Sogolytics has been AWESOME!!! I will highly recommend this software to all students and researchers across the continents. Pros Of all the software I have tried, Sogolytics stands out in terms of functionality and customer service. What more would a student and researcher seek? It is very easy and friendly to build surveys on Sogolytics and the customer service is just EXCELLENT!!! Cons Honestly, I have yet to figure out what I did not like in Sogolytics....it is a very thoughtfully designed software and has excellent features. Review Source Jeremy B. Product Manager Used the software for: 3-5 years ### "We love SoGoSurvey and use it almost exclusively now" March 15, 2021 4.0 We love SoGo so much we came back to it after about a year of limping along with Google Forms or Microsoft Forms. We are glad we're back as accountholders! Pros SoGoSurvey is feature-rich and has top-notch reporting tools. It's UI is very simple and modern, and it's actually enjoyable to build surveys and forms with their software. Cons The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time. Review Source R Reviewer Director Used the software for: 1-3 years ### "Collecting a mix of quantitative and qualitative feedback - 30 developing country health research " April 27, 2022 5.0 We did a review and synthesis of 200 tropical disease research projects across institutions in 30 developing countries. We wanted to collect a range of information, including: their experience with the program, suggestions for improvement; sharing of tools they developed and learning that have potential for transfer to benefit counterparts in other countries. Pros I am not well versed in using this kind of tool. I found SoGo Survey easy to figure out, set up and rollout. The SoGo support services are very professional and staff seem to be always available - both on the chat and for phone calls. The supporting videos are well done and enabled us to quickly learn how the tool works and configure it to our needs. Generally easy to figure out and use, especially for non-specialists like us. The data that was output in tabular form gave us a rich 'knowledge base' that was the basis of a credible final report. Cons We chose the premium package 'pay as you go', as we changed our minds as the project progressed, we kept the package for one year, which was more expensive than we planned. Next time we will opt for the yearly subscription, which is a more cost effective option. Review Source R Reviewer Student Used the software for: I used a free trial ### "Sogolytics Survey Analysis" September 6, 2024 5.0 Overall, it's a nice website. I would use it again in the future for surveys. Pros I like the fact that it is more organized than other surveys. I also think it's nice that students have a one-year trial for surveys because it would help with my research. Cons I don't particularly appreciate that they don't show where and how to post a public post, blog, or forum to get a free student membership. I also had issues trying to log back into my survey after the 7-day trial was up and I didn't even know about the student membership. Review Source R Reviewer PhD candidate Used the software for: Less than 1 year ### "Sophisticated features for my surveys" November 3, 2022 5.0 I have been using the software for almost 1 year both for my PhD research and thesis. I think the software is useful not only for academics, but also for market research professionals, or public surveys. Pros interactive interface, routing (skip logic), sleek design Cons Some features are not free, for example skip logic which is very critical Review Source R Reviewer Student Used the software for: I used a free trial ### "Free Trial Review" November 10, 2020 5.0 Very pleased with the product in a free trial. Many desirable features are in the various paid tiers. Pros Easy to add survey questions, rearrange, create pages. Was able to quickly export data. Clear on navigation within projects. I liked the test survey option. Cons I would have preferred more template demographic questions or fields. Navigating between projects was a little confusing. Not all changes after test survey made it to the visual report but was available in data export. Review Source R Reviewer Student Used the software for: Less than 1 year ### "I am relieved and glad I found this platform, especially since they offer free student package." June 22, 2017 4.0 Benefits I received were applying for a free year student option that offered features such as export report, analysis of data, complex questions (features of plus package), in addition to customising which personalises survey to specific topic. Other benefits include fast and helpful customer support, there is a instant message section at bottom of page called 'Chat with us', allowed me to ask questions and receive answers quickly. The layout, editing and design features made it easy for me to edit, place questions, the templates of surveys gave me an idea of layout and questions which allowed me to use it as a guide but edit accordingly. Pros This review is on version 8.0 of SoGoSurvey. The layout and design are user-friendly in the sense of allowing you to customise the survey design and questions. The variety of questions ranging from standard multiple choice, grid options such as matrix grid, radio grid, check box grid; there are also rating scales, this allows you to chose the best option for what you want to get out of, which was helpful since I had complex complex questions that needed to be asked in different ways. The layout, type & text the look and feel in the visual settings section. There are predesigned templates you can chose from or edit it yourself by going into the menu bar on right, where you can edit the font(size, font type). The background option in the side menu allows you to choose from a variety of different background or you could include your own image as a background. I found the interactivity of the platform easy to understand, the icons, editing was made easy since you could paste your questions from Microsoft Word or another online survey platform and did not need to retype them. The basic package is a good way to introduce someone to the platform, since its free it allowed me to see the features, layout and questions offered as well as what is offered in plus or pro packages. In addition to being mobile friendly as well since the participants of survey I did and am doing are more likely to view and answer the survey on their mobile phones. Cons I have only used the basic package which is free, I used this package since its free yet it does not include some of the options the paid packages do. Question options such as the matrix grid, radio grid as well as advanced question options such as placing an attachment, rating radio button,rating drop down and horizontal radio are only available in the paid versions such as pro,plus and enterprise. If you want complex questions in the basic package that ask multiple thing such as matrix grid that has multiple choice and or rating scale, you need to use predesigned templates and edit the questions. You can also paste your questions from Microsoft Word or another survey platform into the survey but you will need to edit it, choosing the question type first then pasting the question in and the different options when you select edit. Since I used the free package I could not include my own logo. If you want to upload your own background image in the side menu bar in the visual settings section, it needs to be a jpeg, png or gif, not a pdf. You also cannot adjust the position and scale of this uploaded image, suggesting that simple or background images that are abstract are best. In addition the basic package does not include report export options such as excel and Microsoft Word. Review Source R Reviewer Sr. Director Used the software for: 3-5 years ### "Best survey option for you buck" May 16, 2022 5.0 I use the heck out of this tool. I'd say we have hundreds of surveys in it. People are always surprised by what it can do, the hiding of questions until another question is answered a specific way, the branching and piping. Pros This survey tool is hands down the best value for your dollar. It is a robust package with a great price tag. I can do advanced skip logic, and there are all kinds of question formats and report builders. Cons There is not much to complain about with this tool, especially for the price. I mean there might be free tool that compares to this free option, but if you really need to buy a tool for use on-going for a business, this is the tool to buy. The ONLY slightly negative thing I would say is the that the folder layout is a bit clunky and it's not always intuitive. But I've been using this for 5 years and they continually improve it. Review Source VR Verified Reviewer Photographer Used the software for: Less than 1 year ### "A very simple and quick surveying software." November 7, 2019 4.0 A very Fast survey system, just add questions and that's it, sogosurvey will take care of everything. I created future equipment buying opinion and found its better to ask people about it and give them a form and get them to think before asking. People can fill the form on their convenient time and mood which helps me to get the most accurate result and get to the conclusion faster. Also, their feedback and experience with the maker company also help me how simple it is to get service done as I work in a pro-environment and we need out equipment fast or we encounter loss. Pros I needed to survey 20 people very quickly and I found sogosurvey with over 500 reviews, mostly positive as my first choice. I register using my google account and that's it. After registration, it's tutorial video explains a lot and helps me to start quickly. I started to add my question and within am hours my survey is ready. It is not an official survey but to choose the equipment for out future projects but all my participants think it is. It is a well-designed template and really nice report. I can do a pool but the survey is so much flexible. Cons I have to refresh the windows after adding the survey form template. And after that, it is very fast and usable. Review Source Harold B. Consultant Used the software for: 3-5 years ### "Sogolytics in an Academic Environment" May 2, 2024 5.0 I would recommend Sogolytics for it's ease of use, good templates, excellent question formats, and ease of sending out surveys and lastly depth of reporting capabilities. Pros Our school has used Sogolytics for 4 years. It has been an invaluable tool for our school to gain insight into how our students, parents and the community feel about a whole myriad of topics. We have found Sogolytics to be very easy to use, has great templates, is very customizable, and has the question formats that we need. It also has an excellent tool set for sending out surveys and tracking responses. The reporting of the results is also very good. We use the capability of downloading data into and Excel spreadsheet. This way we can format the data in any way we want and generate graphs. Cons It does everything we need. I can't think of a feature we would use that it does not have available. Review Source R Reviewer Collaborating Lecturer Used the software for: 3-5 years ### "Fantastic" November 3, 2017 5.0 Data retrieval via survey for my PhD is faster, more convenient, more accurate, and much more professional. Pros What I really like about SoGo Survey is: 1) That you can create very professional-looking surveys and customize them as you like. 2) That it is quite intuitive and easy to use once you get used to the main functions and understand the terms they use to refer to each feature. 3) That it saves you tons of time on data analysis. 4) Last but not least, that they offer us students the possibility of using the software free of charge, thus saving us a lot of time and effort and ultimately boosting our research work For me, it's been a must during my PhD :) Cons The thing I like the least is the branching restrictions. I would love it if I could branch several questions on the same page. Also, the restrictions to the number of question display conditions you can set are also a bit annoying when you're trying to target a very specific population. Review Source R Reviewer Student ### "Great experiences with SoGo Survey!" May 17, 2017 5.0 To finish my study of animal sciences, I am writing a master thesis on the subject of 'Parasite management in Austrian sheep production'. Me and my supervisors decided to distribute a online questionnaire to sheep breeders in Austria. The reasons were the easier and safer distribution compared to dispatch by mail, and the fact that I don't have to digitalise it myself to transfer them into the program for statistical analysis. I have been searching for a online survey tool for months, but none of the providers I found, could suit my requirements. One the one hand, the software should allow me to create a professional questionnaire although I am technically not advanced. The more professional and reliable a survey is, the more the respondents are encouraged to answer all questions, I think. On the other hand, I am a student with limited budget and my thesis is not part of a big university project, so my department does not pay for the subscripition fee. The costs for the software therefore should be preferably free. Most of the providers (SurveyMonkey, umfrageonline.de, etc) have free trials, but the upgrades are mostly expensive. The fees per month are not affordable for me, and the billing for every response seems counterproductiv, because I want to get as many responses as possible, and can\`t pay for every single one, due to my limited student's budget. After I was really desperate on the search for a provider meeting my requirements, one of my colleagues recommended me SoGo Survey, because they offer a professional account for students for free. My colleague had positive experiences with the software. I was very happy and immediatly signed up for the basic account. I began to create my questionnaire, and found out that the tool is easy to use, the result looks very professional, even suitable for academic interests. An additional feature that I couldn't find at any other survey software, is to run reports on the responses. This is interesting during the survey, and will also be useful for the statistical analysis afterwards. Furthermore, the data can be exported easily to excel, csv, xml or spss, word or html! I am glad to use SoGo Survey and looking forward to distribute my questionnaire and get lots of responses! I highly recommend SoGo Survey for everyone, especially for students like me. Thanks to http://www.sogosurvey.com/ !! Stephanie Koller Master Student at University of Applied Life Sciences Vienna Review Source Luz Mary R. teacher Used the software for: I used a free trial ### "An essential tool for data management and analysis of my company" September 26, 2023 5.0 One of the features I appreciated the most was the ability to collect and analyze data in an automated manner. With this platform, I was able to design custom questionnaires and distribute them to my target audience with great ease. Pros What impressed me most about this platform was its level of sophistication and ease of use. From creating and distributing questionnaires to analyzing and presenting data, everything was done smoothly and efficiently. Cons Some of the more advanced analyzes require a deeper level of technical knowledge. While the interface is easy to use for most functions, in certain cases I found myself searching for more guidance or documentation to fully understand how to get the most out of certain features and more advanced analytics. Review Source Mayerly G. bachelor Used the software for: I used a free trial ### "Improve my customer experience" June 12, 2023 5.0 I was able to see a difference in the efficiency and quality of my customer experience analytics data. The user interface is very intuitive and was designed to be easy to navigate. The ability to customize my quizzes and track responses in real time was awesome. Pros I think what I liked the most was how easy it was for me to collect and analyze customer experience data but also this platform is designed in a very intuitive way, which made everything very simple and fast. Cons I didn't find anything I really didn't like because this platform is very easy to use and allows data analysis in a very clear and concise way. My only criticisms might be more additional features, such as integration with other platforms or more advanced functionality for experienced users. Review Source R Reviewer Professor Used the software for: 3-5 years ### "Use it and see the difference" April 18, 2024 5.0 Pros The application allows you to design from scratch a complete survey. All necessary methods are available and this is where Sogolytics distinguishes itself from competition Cons I cannot see any shortcomings in sogolytics. I like to use it as it is. Review Source R Reviewer Vice President Used the software for: 3-5 years ### "Charity that is given the pro version of SoGoSurvey for free but if we advertise for them" January 15, 2018 5.0 Surveys for our organization. Pros Full featured, free for charity, professional look and feel. Like that you can ask more than 10 questions. Like the grid style questions. Like the "if logic" to fork the survey. Like that I can customize/brand the header. Language translation section is critical for our organization. Cons Like the software a lot and appreciate that as a charity, SoGoSurvey gives us the full version for free. Unfortunately though the hurdles to getting the service are more than the value we get out of the tool. The free version is a one year plan for which we put a logo on our website all year and like the company on facebook. We are a small all volunteer parent organization and send out a survey once a year. We can barely train people on which logins to use let alone consistently use and support the same online tools. To lock our account each year until we send an email to customer service and have to fill out surveys / more product advertising is nearly a time-prohibitive hurdle to having our organization continue to use the software. Sorry to sound entitled and thankless but it just takes too much hand-off to keep this account working smoothly for our group. Review Source R Reviewer Labor Used the software for: 3-5 years ### "To be honest " April 8, 2022 4.0 Pros The fact that I can voice my opinion on almost anything Cons It filtered some of the surveys so it didn't really give me a fair chance Review Source R Reviewer Android Developer Used the software for: 3-5 years ### "Good to use rather than SurveyMonkey" December 21, 2018 4.0 It's very good experience to use sogosurvey both website and mobile app. They continuously used to give update for both website and mobile app. There are very less bugs available in live . Pros 1\. There is a new features lunched by sogosurvey is mobile app for both iOS. And Android native app. 2. It's very helpful to take small surveys in free of cost. 3. You can also enjoy every types of paid account in free of cost for 7 days (i.e. : Trail account). 4. They give best support to all customers in 24\*7 basis. 5. Easy access to use just with an email id you can register yourself for using this sogosurvey app/website. 6. Sogosurvey has given new features called cx tool for specific type of customer . Cons 1\. There are very less features for basic account . 2. It's kind of very costly to use for college student or school students. 3. There should another type of account for students so that also they can use . Review Source HR E. HR Executive Used the software for: Less than 1 year ### "My everyday partner!!!" January 2, 2019 4.0 Pros Sogosurvey is an awesome software for creating question banks online and data analysis. I am an HR person and this software is really useful to me for recruitment purpose. I can easily create different questionnaires for different openings and forward the link to candidates or provide the link with the job positing itself. This way I easily gather the required information from the candidates i.e. experience, location, salary etc. and also the data analysis feature is lovely. This software is really helpful in information gathering, records keeping, sorting and anlyzing data. This makes the recruitment & selection process so simpler. Cons This software is good overall. Only thing is that i found the navigation little not user friendly which can be improved. Review Source R Reviewer TSU Used the software for: I used a free trial ### "The miraculous platform that has revolutionized my life" July 6, 2023 5.0 Automating data collection and analysis has been a real lifesaver for me and my company. I no longer have to spend hours and hours manually collecting information. This platform takes care of everything, from the design and distribution of questionnaires to the exhaustive analysis of the results. Pros What I liked the most about this incredibly ingenious and sophisticated platform is its ability to automate data collection and analysis in such an efficient and effective way. It's like having an army of analysts working 24/7 for me! Cons The setup and customization process can be a bit tricky at first. It took me a bit of time to get used to the interface and understand how to optimize the features for my specific needs. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.