# Integrify Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Integrify the right Workflow Management solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128135/Integrify/reviews --- Integrify 4.5 (23) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Integrify Ease of use 4.1 Customer Service 4.5 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alaina M. Director, Revenue Analytics Used the software for: 2+ years ### "Integrify helps us streamline a peer review system that involves many users and processes." April 23, 2018 5.0 Pros Integrify has allowed us to automate a very complex process, and at the same time it took a system that was paper based and made it electronic. It can handle a wide variety of workflows, requirements, and types of users. The customer service is great. Cons As someone who is not naturally tech-savvy and who inherited a system that was already designed, it's not always intuitive and at times it has been challenging for me to understand what's behind the curtain. That being said, I think this has more to do with my knowledge base rather than the system itself. Review Source Response from Integrify April 24, 2018 Alaina, thank you for all the positive comments. We're glad the system is working well for you and the National 4-H Council. We're always available for training and support as you acclimate to the system. Thanks for being a great customer! PL Phil L. DBA / ERP Administrator Civil Engineering Used the software for: 2+ years ### "Integrify Review" May 25, 2023 4.0 Very good to Excellent Pros We appreciate the features, flexibility, and integration capabilities Cons some features are not as flexible as others Review Source Response from Integrify May 26, 2023 Phil, Thank you for the kind words. We're especially glad you've gotten 5-star customer support, which is always our goal! Integrify Team WE Wayne E. Manager, Software Development Computer Software Used the software for: 2+ years ### "My previous employer tried twice to use Integrify before folding up the projects and giving up." August 27, 2017 3.0 We never successfully used the software, due to a combination of factors both relating to Integrify and our own situation. Pros Options and willingness of Integrify staff to help. The Integrify personnel had ways to work around the idiosyncracies of the product. Cons 1) Lack of a publishing process for flows (i.e. dev => staging => production) 2) Impossible to print large flows to paper. The only available printing method was to capture a screen in a browser, and if this was used to print to large form paper then the text on the (large) diagrams was unreadable . This was also very awkward as most browsers have limited printing support. 3) Poor scalability. The more complex the process, the more flow specifications would need to be re-entered. For example, given the lack of a publishing process, copying a flow was the only way to simulate one. However, copying a flow lost some types of data which needed to be entered (repeatedly). While one member of our team took a "bleeding edge" approach that stressed the software, perhaps unreasonably, other team members were merely working on a "large-ish" flow, and Integrify was painful to use for such a large flow. I should note that factors within our company also contributed to the failure with Integrify. Review Source Response from Integrify August 28, 2017 We're sorry that Integrify didn't work out for CityTwist. The single instance promotion feature along with versioning is meant to streamline testing and deployment but clearly the preference was for a more traditional Dev/Staging/Production environment, which we understand. Printing of flows has been an area for us to address and we have done so in our latest version. Thank you for the additional feedback. We have attempted to duplicate the process copy issues you experienced but have not been able to do so. We will continue looking into your comments. Lastly, we'd hoped that our offer of free implementation services could have helped you overcome some of the factors you cited within your company so the project could meet your expectations, but we respect your decision to decline them. DF Danny F. Senior Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Task Management without filling your inbox." May 22, 2023 5.0 Integrify has helped us improve and standardize our processes. The process of implementing Integrify helped us hone in on our business rules, and due to the way if forces adherance to those rules, modifying our processes is much more thought out. Pros I like how easy it is to configure forms, workflows and reports. We are able to design exactly what we want in very little time. Cons There are so many features and options, I find better ways of doing what I have already developed. I find myself falling behind on going back and making improvements. Review Source Response from Integrify May 23, 2023 Danny, thank you for the kind words; we're glad you're getting so much value from Integrify! DM Dave M. Administrator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Integrify review" May 22, 2023 4.0 Has taken quite some time to get to the point where it can be uses. Pros Very adaptable. For the most part very little one can not do with it. Cons Learning how to use requires many hours. The helps while fine are many, lengthy and often times do not explain why each task is being done the way described. Review Source Response from Integrify May 23, 2023 Dave, we're glad to hear you have found many ways to use Integrify, but concerned that you find the product takes some time to learn. We'd like to discuss your experience with Integrify directly if you're open to it. Please get in touch with your Customer Success Manager if you're open to sharing more information with us. MR Mohan R. Engineering manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Integrate & Simplify your day-to-day business tasks" August 19, 2022 5.0 Pros Track projects' progress with an exact timeline of milestones Generate custom reports of desired events Create & manage tasks/sub-tasks Reduce/eliminate unnecessary emailing Cons Automatic version control of Process. Forms clean-up tool to get rid of unused/older forms. Tool to Pack & Move process/forms. Autosave is a nice boon, but, at some times it can be a curse a manual save could be better at certain areas. Review Source DH Dana H. Systems Architect Wireless Used the software for: 1-2 years ### "Integrify workflow tool good but limited" October 15, 2019 4.0 Our first experience was great using a simple workflow/process but once we built our custom workflows specific to our company we soon outgrew the capabilities of the system. Our management elected to move on with other products so our full potential with Integrify was most likely not realized. Seeing that they are still providing a product makes me wonder if the shortcomings have been overcome. Support was great and that was one of the key items that kept us using it for the extended period that we did. Pros The graphical interface was pretty good. There were some nice dashboards and being an online service running on our server eliminated having to have a client application. Cons There were several gotcha's as we built more complicated workflows/processes. Some of the administrative interfaces were not intuitive and easily could overlook key settings while building a workflow. Review Source Response from Integrify October 16, 2019 Dana, Thank you for the review! We have made many changes and improvements to our product since you were with us. Most of these changes were based on feedback from customers like you as well as the workflow market in general. We'd love a chance to show you what's new with Integrify. Please reach out if you'd like a personal demonstration. Mike AA Abayomi A. Project & Change Manager Used the software for: ### "Integrify - No 1 Lean BPM" September 18, 2012 5.0 Integrify remains the optimal BPM solution. Even competitors admit it when they make sale pitches and their applications are compared to Integrify. It perfectly suits all levels of users with all modules on the "go". Pros In 2006 to strategically optimise cost, the number one option was to automate and centralise all business processes. Integrify came tops after rigorous evaluation. Integrify improved capacity, customer service and satisfaction with easy processes. Bank and customers benefitted. It elimnated processing errors, improved reporting and performance management. FCMB is the number one bank in terms of product and process efficiency. Time to market and training cost fell and explains why FCMB offers the biggest and most diversified banking products to all preferred market segment. Implementation was a breeze, user experience wonderful. ROI was incredible. The bank grew branch network by over 100% without increasing head count. Upgrade was seamless; offering increased flexibilty and collaboration. tApproval of requests on smart devices especially the BlackBerry makes Integrify second to none in the Nigerian banking industry. Cloud options exist for small and medium sized organisations. Cons Versioning to meet emerging needs of sophisticated users should be faster though retaining the agility of the solution. Review Source AH Ahmed H. Business Process Manager Used the software for: 1-2 years ### "Perfect Tool : Good Value for Money - Complicated a little - Need to be enhanced in Customer Expereince " August 29, 2018 4.0 I am waiting for the next release for upgrade -if possible - You guys -Integrify- changed my life and saved my time in managing things and staff Pros Very Nice Product , With a lot of features that are exceeding my requirements with good coloring and interface The most important point is to understand how to work on Integrify , That is the point Cons Actually it took me weeks to understand how to work on Integrify .. That's why I am requesting some enhancements in customer experience to be simpler and to the point Even I have to say that they have a perfect Support Team who helped me to get it done Review Source GP Gilberto P. Applications Programmer Chemicals Used the software for: 2+ years ### "Easy to use. Intuitive interface. " March 26, 2018 5.0 Time savings, communication across all departments Pros What I liked most about this software is the flexibility. I have not come across a process or event type that Integrify could not accommodate. Cons What I liked least about this software is the reporting function. I would like more flexibility there. Access to the database would be great so I can integrate Integrify data into our own reports/web portal. Review Source vG venu G. senior software engineer Information Technology and Services Used the software for: 6-12 months ### "Best BPM tool with ease of use" January 16, 2018 5.0 Pros It is a superior product when compared the other BPM tools out there in market. It is completely web based and no need for separate studio installation. Pricing is very competitive and has proven big customers. It is very easy for our products to integrate with Integrify using their advanced Rest API and easy to build process through browser based studio. They both have on-prem and cloud based solution for small to big customers. Review Source JS John S. Solution architect Information Technology and Services Used the software for: 1-2 years ### "Attentive support for a great forms solution " March 11, 2018 4.0 Pros Anytime we call for support the support team is understanding and attentive to helping resolve issues and enhance our understanding of the solution. Cons The forms are somewhat complex, but the point click functionality really helps when building dynamic forms. Review Source PA Pete A. Director, Financial and HR Systems Used the software for: ### "Flexible workflow product" April 20, 2015 5.0 Workflow has been a buzzword for 15 years. Every system these days generally comes with some kind of pre-packaged workflow tool for notifications and basic approvals. Integrify allows the client to build complex workflow models that fit any business need, rather than trying to fit multiple packaged solutions with shortcomings for each need that arises. We utilize Integrify for expense reporting, budget planning, personnel planning, and academic course planning, among others. Same tool, same admin, with functional leads to monitor requests for each area. Been using since 2007 and been happy with customer support and product development. The administrative development platform has improved greatly since inception. Review Source ME Michael E. Senior Systems Analyst Used the software for: ### "Workflow Management Software" January 22, 2015 5.0 The Integrify product is easy to use and the ability to create workflows quickly is a great benefit. The turnaround time is minimal once the requirements have been gathered. Most of time is spent making sure it fits the end users needs, but the software is flexible to allow the ability to customize forms to fit these needs. Customer support is extremely responsive and available and most important willing to work with you to come to a solution. I have enjoyed working with this product thus far. I think the reporting module could use some updating, but it is certainly meets most of our standard needs. Overall it is a great product for us to use to standardize our workflow processes. Review Source TW Thomas W. Project Manager Used the software for: ### "process automation put in a nutshell" September 20, 2012 4.0 We needed an application that would allow us to eliminate paper forms, speed up internal processes while also supporting our internal and external audit requirements.Integrify is a software focussed 100% on process automation without getting lost in sideshows. It is easy to implement, rich of practice-oriented features and very flexible and powerful. With integrify we achive better operational performance, good ROI and can implement very quickly. Pros flexibility ease of use continous improvement outstanding support Cons localization is time-consuming Review Source JW Jeffrey W. CTO Used the software for: ### "Utilizing workflow for distributed contract fullfilment" January 8, 2015 5.0 Integrify has provided UBL with tremendous success in managing thousands of tasks in the fulfillment of third party orders. The invaluable features are: 1. REST API for initiating tasks 2. Outbound REST API for integration to business systems from the workflow 3. Easy, real time customization of workflow and 4. Easy access control and customization of workflow access. Their service and support has gone far beyond expectations. They have worked tirelessly to ensure Integrify is operational and supportive to UBL's challenging requirements. Review Source SB Susan B. Director of Applications Development and Support Used the software for: ### "Great tool for building complex workflows" April 21, 2015 5.0 We have found Integrify to be a feature-rich and reliable platform for building complex workflows. We use this for our vendor and contract approvals and are using most of the core tasks along with several plug-ins to support PDF generation and integration with other systems via REST API. We are happy with the system and despite the complexity of our implementation, we encounter very few issues that require support; in cases where we have needed to contact the Integrify team for support, we have been happy with the response. Review Source AP Alex P. IT Business Intelligence Manager Used the software for: ### "Great workflow software" February 24, 2015 5.0 The system is great for streamlining request management and improving efficiency. The details per request work very well as far as documenting what happened with each request. Pros: Efficient, easy to use and allows a lot of flexibility and functionality from an administrative perspective, always expanding functionality and features. Cons: Some of the users find the interface a little difficult. The mobile forms do not work well with javascript, however there are workarounds and alternatives to this. Review Source JW Jack W. Systems Analyst Used the software for: ### "Excellent ARM system. " September 19, 2012 5.0 I would recommend Integrify to anyone looking to implement an automated request management system. Pros Easy to implement, easy to manage. On-screen workflow diagrams provide excellent overview of processes as well as the ability to easily reset requests back to previous steps. Cons Most relevant data is stored as a GUID which can make it difficult to create reports outside of the Integrify reporting tool. Review Source TL Tony L. VP Strategic Informatics Group Used the software for: ### "Solid Tool" January 13, 2015 4.0 The Integrify workflow software system is a very good product. We've used it for almost 2 years now and are happy with it. For any type of workflows you may have to build, there are many flexible objects to choose from to accomplish the task. You can generate forms, notifications, fire additional workflows based on decision boxes, and even pull and push data to external databases. Review Source EGM Elaiza Grace M. Researcher Used the software for: I used a free trial ### "For your productivity" March 8, 2018 5.0 Pros With this application, users productivity can now be easily monitored. This is like a built-in Operations Process Chart for users where in they have a guide for their daily activities and track their accomplisments. Cons The visuals (flow chart shapes) could still be improved but apart from that, product is perfect to use! Review Source BB Bob B. Solution engineer Information Technology and Services Used the software for: Less than 6 months ### "Impressive form design solution" March 11, 2018 4.0 Pros The easy ways provided for building forms lets our business analyst''s easily build and support workflow routing solutions for all of our organizations processes. Cons Only issue is we can build solutions fast enough. Wish the solution had a process planning aspect to help with building out processes. Review Source DS Dhawl S. Engineer Used the software for: Less than 6 months ### "good one to improve productivity" July 28, 2017 4.0 Pros contains lot of good features such as you can create and modify process at ease. You can track your progress as well which provides lot of details. Cons There's nothing specific that you can say that needs to improve but if it's possible mobile version will be great. Review Source Similar Products Featured