# Groomsoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Groomsoft the right Pet Grooming solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129785/Groomsoft/reviews --- Groomsoft 4.9 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Groomsoft Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews LM Loel M Sole ProprietorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Most helpful to have a real person cheerfully guide one through questions and needs.“ February 26, 2025 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tammy J B. Owner / Operator Retail Used the software for: 2+ years ### "Easy and Functional" January 22, 2019 5.0 Great! Love the software and the customer service is excellent. Pros It is easy to use and customize for every groomer by color coding. Cons The cost of text message reminders is kinda high, but so is every other scheduling software. Review Source Response from Groomsoft January 23, 2019 Hi Tammy, Thank you for the excellent review. :-) The Groomsoft Team AM Adys M. Dog Groomer Consumer Services Used the software for: I used a free trial ### "I'm Loving this program the more I learn" July 16, 2019 5.0 My experience with Groomsoft has been excellent and I will refer your software to others. Pros The software itself is very easy with a little help on how certain things work its a great software. I needed something that had everything in one program and this one did still needing the online booking and its is complete great for the money!. and I have been shopping with 123Pets, Gingr, MoeGo and Pawfinity which which was much higher in price and some didn't even have Forms template in them.. Very useful might i add. Cons The only problem i see at this time is Groomsoft doesn't have online booking :(.. for most of us groomers we need this its important! Alternatives considered [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)[Gingr](https://www.capterra.com/p/136469/Gingr/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)[MoeGo](https://www.capterra.com/p/165732/MoeGo/) Reason for choosing Groomsoft I will tell you that rep is an amazing customer service representative extremely quick to address an issue or to just help you learn how it works he has a lot of patients. This is the reason i'm upgrading and staying with Groomsoft! If you don't have good customer services people just leave and go somewhere else. ! Review Source Response from Groomsoft August 20, 2019 Hi Adys, Thank you for the great review. Online appointments will be available soon. :-) -The Groomsoft Team MH Megan H. Pet Groomer Consumer Services Used the software for: Less than 6 months ### "Great when I used it! " May 13, 2024 5.0 Pros It was great when I used it! I liked how it was set up! Cons Not having an app on the phone when I was using it! Review Source Response from Groomsoft July 3, 2024 Hi Megan, Thank you for the positive review, although we have no record of you being a Groomsoft subscriber. Please contact us at support@mrrtech.com at your earliest convenience or give us a call at 866-677-0909. TK Thomas K. CEO Consumer Services Used the software for: I used a free trial ### "New Customer - in Trial Status" February 15, 2022 5.0 It was somewhat puzzling when I first started using the program. Where I thought the answers would be, was not correct. A phone call cleared up my problems. \[SENSITIVE CONTENT\]. went and is going beyond what was expected of a Grooming software support person would do. He fixed my formatting problem with my receipt printer, and now is importing my data into the software. Very impressive! Pros The components are what we need. I took a little while to get used to the layout, but it does make sense now. Cons Haven't found anything yet. Reason for choosing Groomsoft After wading through about 30+ grooming software, features and price, GroomSoft was the only one I wanted to try. Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Sold old business, going to just my wife grooming. Sorry, but too many groomers are just a problem. Review Source Response from Groomsoft June 1, 2022 Hi Thomas, It was a pleasure assisting you. Thank you for the great review. The Groomsoft Team LM Loel M. Sole Proprietor Health, Wellness and Fitness Used the software for: 2+ years ### "GroomSoft is the best!" February 26, 2025 5.0 I started with Groomsoft almost 10 years ago and have loved it from the start. \[sensitive content hidden\] are always open to suggestions to make our groom day smoother. Pros Immediate response! Most helpful to have a real person cheerfully guide one through questions and needs. Cons Haven't yet run to anything I haven't found Germaine to my business operations. Review Source Response from Groomsoft February 28, 2025 Hi Loel, Thank you for the great review! The Groomsoft Team JL Juan L. Business owner Consumer Services Used the software for: 2+ years ### "Excellent tool for your business " August 26, 2023 5.0 It has been really good using for this 5 years groomsoft. It helps my business to be very organized in terms of calendar and expenses Pros I really like the easy way you can use the software and the flexibility of access you can log in on your mobile device or on your desk computer. Cons Sometimes the clients can be duplicated when they book online Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Groomsoft Easy way to use Review Source Response from Groomsoft August 29, 2023 Hi Juan, Thank you for the excellent review and thank you for bringing this up. Duplicate clients can indeed occur due to various reasons, but rest assured, we're diligently working to minimize and eventually eliminate these occurrences. Your feedback helps us fine-tune our system and deliver an even smoother experience for you. If you have any further insights or suggestions, please feel free to share – we're here to enhance your experience in every way we can. The Groomsoft Team MB Misty B. Dog groomer Consumer Services Used the software for: 6-12 months ### "Great system for your buisness" August 25, 2023 5.0 Has been great experience. All employees like it and easy to use Pros I wish I would have started using this a long time ago. Has made the shop run so much smoother and easier scheduling appts and keep track of daily sales Cons It's easy to use after you get the feel of the system. Has a great help menu Review Source Response from Groomsoft August 28, 2023 Hi Misty, Thank you for taking the time to leave us such an excellent review! We are thrilled to hear that you are enjoying Groomsoft. Your positive feedback truly means a lot to us and serves as a reminder of why we are so passionate about what we do. We're glad that Groomsoft has been meeting your needs and expectations. If you ever have any questions, suggestions, or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. We value your input and are here to help. Once again, thank you for being a valued subscriber and for your kind words. We look forward to continuing to provide you with top-notch software and excellent support. Happy Grooming, The Groomsoft Team SL Samantha L. Owner Veterinary Used the software for: Less than 6 months ### "Very easy to use with lots of features and not as expensive as the others." December 14, 2021 4.0 I am very happy with Groomsoft. It has taken me about 5 years to try out others, including that one which seems to be number one. The customer service is great and really helpful. It is cheaper than others but I have the most basic one and it ticks almost all my needs. Pros It looks good and has many features needed for a dog groomer. Bookings, mailings and spots to put in photos, documents, tick the boxes where vaccinations belong. It also reminds yourself and your clients if the vaccinations are going out of date. Very helpful indeed. Customer service is great and speedy! They respond to emails and facebook comments too. Reminders are sent out automatically which is great. Cons There are a few things missing that is a wee bug bear. No link to facebook bookings or google calendar, nor is there an android app. We get around the app issue by keeping a shortcut of the webpage, but it's not easy to navigate around. I still use either FB or Google calendar to book if I am away from my pc, so some bridge between these and Groomsoft would help. I also wish there was an inventory spot. Reason for choosing Groomsoft It was cheaper and had most of what I needed and wanted. Review Source Response from Groomsoft December 16, 2021 Hi Samantha, Thank you for the great review we really appreciate our subscribers taking time out of their busy days to write them for us. Please contact us with any questions you might have or if you need some help with anything. The Groomsoft Team Have a wonderful holiday! EL Emmanuel L. Dispatcher Marketing and Advertising Used the software for: 1-2 years ### "The best and easier way to manage a grooming business " August 25, 2023 5.0 Easy to use Pros Easy to use, simple highly recommended for anyone who start this business Cons Best way to manage the appointments highly recommended Review Source Response from Groomsoft August 28, 2023 Hi Emmanuel, Thank you for your excellent review! We're delighted that you're enjoying Groomsoft and your positive feedback truly energizes us. If you need assistance, have suggestions, or want to enhance your experience further, please reach out – we're here for you. We're excited to keep delivering outstanding software and support. Happy Grooming! The Groomsoft Team DN Debra N. Certified Feline Master Groomer Veterinary Used the software for: 2+ years ### "Groomsoft for Small Grooming Salon" March 13, 2019 4.0 It is fairly easy to use. Quite basic but for a small business it is adequate. The customer service is very good and Representative is VERY quick to reply when contacted. Pros Quite customizable, I can keep a lot of information on the client and pet, as well as unlimited photos and information about each groom on each client's pet. I also like that I can enter the services/fees and have it all calculated for me, including separating out tips and I think the "reports" are very good. Cons 1) I really dislike not being able to put just a birth year in for a cat. Many clients do not know when their cats were born as not all are purebred...many are from shelters. I have to skip that entry and put a birth year in the "notes" and then I am unable to quickly glance at the cat's age on future visits - I have to look at the date of their first visit and calculate from the year to the present to see their age. I would like to be able to put: - day/month/year OR month/year OR year and have it automatically show me their age each time I enter a new appointment. Review Source Response from Groomsoft March 18, 2019 Hi Debra, Thank you for the excellent review. :-) The Groomsoft Team CB Chris B. Owner Telecommunications Used the software for: 6-12 months ### "Great software " January 21, 2019 4.0 I love it but it’s annoying to go back to the appointment that was just checked out to switch to completed. Checking out should switch it automatically to completed!! Pros Easy to use customer friendly but needs updates Cons Checking out, should automatically switch to completed Review Source Response from Groomsoft January 22, 2019 Hi Chris, Thank you for the great review. We really appreciate it. :-) When checking out an appointment the appointment status changes automatically to "Checked out". Groomsoft considers both Checked out and Completed appointments as the same. To make it easier to see both Completed and Checkout Appointments you can give them the same status color. JL Jessica L. Pet Groomer Consumer Services Used the software for: 1-2 years ### "Easy to use!" January 25, 2019 5.0 Pros Groomsoft is very easy to use and I am able to keep all of my clients and appointments organized. Cons There is nothing about this program that I don't like Review Source Response from Groomsoft February 2, 2019 Hi Jessica, Thank you for the awesome review. :-) The Groomsoft Team SM Shelley M. Owner Veterinary Used the software for: 2+ years ### "Ease of use" January 22, 2019 5.0 I have had an overall positive experience with Groomsoft. The prices have been reasonable in comparison to other subscription prices. I would highly recommended to anyone that is running a grooming business. It is paperless, a good place to store grooming instructions, and record pass grooms comments. As well as, incidents and customer complaints to avoid future issues with clients. It allows you to set appointments anywhere (mobile phone, home computer, etc). It is a good place to keep track of finances. It easy to see at a glance from month to month and year to year how well the business is doing. In the past, if I had a problem it was easy to get someone from customer support on the phone to walk me through my issues. Pros I have been using Groomsoft for over over three years. It is easy to use and train employees to use. It allows us to keep track of customers, prices, pass and present groom instructions, incidents, and comments. Cons Can be confusing to set recurring appointments. Especially when a customer ask for their next appointment. If a customer cancels or changes a recurring appointment it is hard to reset the appointments or restart the appointments from that time on. Review Source Response from Groomsoft January 23, 2019 Hi Shelley, Thank you for the great review it really helps us make Groomsoft better for everyone. The Groomsoft Team :-) KW Katie W. vice president Hospitality Used the software for: 2+ years ### "Great Program!" January 22, 2019 5.0 Overall we have been very happy with Groomsoft. I love that you take suggestions and upgrade it regularly Pros The ability to make appointments anywhere and any time. I can easily see what is booked for which groomer at a glance. It really is very easy to use once you learn it. The customer service, as rarely as Ive used it, is fantastic and fast. Cons It takes a little while to figure out all the ins and outs. I feel like some things are a little repetitive and others are not as useful as they could be. I love the idea of the waiting list but am finding that if i move an appointment as opposed to creating a new one, it stays on the waiting list. I also would love to change the time that the reminder texts go out and haven't been able to figure that out. Review Source Response from Groomsoft January 22, 2019 Hi Katie, Thank you for the great review. :-) A team member from support will be emailing you so we can better understand your experience while using the waiting list and help answer your question about changing the appointment reminder times. The Groomsoft Team ET Eri T. Groomer Health, Wellness and Fitness Used the software for: 2+ years ### "Precious Groomsoft!" September 12, 2019 5.0 Pros Its quite efficient! Life saver. We are a team of 4 groomers and we all are very satisfied on how easily we can set up appointments keep grooming notes, and super easy access to read previous grooming notes, upload pictures of doggies, running commission and tips reports, tender a transaction is wow!! its all there.!! Cons The only thing missing is online booking feature. I use square appointments and its a pain updating appointments to groomsoft. When will it be available? Review Source Response from Groomsoft September 13, 2019 HI Eri, Thank you for the great review. We are always working to add more features to Groomsoft and online booking is on our list for 2019. Please call us at 866-677-0909 or email us at support@mrrtech.com if you have any questions. Have a great day! The Groomsoft Team :-) SW Scott W. Dog Groomer Consumer Services Used the software for: Less than 6 months ### "Good value for worthwhile program" August 30, 2023 5.0 Enjoying getting organized for our new shop Pros Easy to use the software and the text system Cons Using program on your phone is a little challenging Reason for choosing Groomsoft Easy on the budget Review Source Response from Groomsoft September 1, 2023 Hi Scott, Thank you for the great review. The Groomsoft Team MA Michelle A. Dog Groomer Individual & Family Services Used the software for: 2+ years ### "Great Software" January 23, 2020 5.0 My overall experience with Groomsoft is great, however, I think it is funny that the sex of the pet changed to gender as a selection instead of male or female. None of the dogs I have groomed have told me they feel like a different sex than they were born. That's just a human thing. It's silly that gender is a selection for a pet. Ha ha. Pros I can design my own work orders Affordable price Cons Text reminders are not included in the basic price, It cost more money to have text reminders for my clients. Review Source Response from Groomsoft January 24, 2020 Hi Michelle, Thank you for the great review. The Groomsoft Team :-) JN Judy N. Owner, Professional Dog Groomer Animation Used the software for: 2+ years ### "Love this iCloud appointment service" February 11, 2019 5.0 This software became available approximately 1.5 years after I started my business. Lifesaver! I was so tired of all the laborious record keeping I needed to do on calendars, spread sheets - Keeping handwritten grooming notes on cards etc. I always felt things were incomplete. Groomsoft saved my sanity and I gained confidence. Always a glance away is the schedule and details needed for grooming my furry clients. Pros It is easy to use and can be accessed through all of my smart devices as well as the desktop computer. Away from the grooming shop, no problem I can set appointments on the fly if I receive texts or phone calls from clients. Cons Can not say there's any thing I feel negative about. Review Source Response from Groomsoft February 12, 2019 Hi Judy, Thank you for the great review. :-) The Groomsoft Team LW Leigh W. Owner Consumer Services Used the software for: 2+ years ### "I love it" March 10, 2019 5.0 I love that I can access the program anywhere and at any time. The report features are super convenient. Text reminders are a God send! The new mass text feature is wonderful. Pros Its packed with features and is affordably priced! Cons Not being able to easily identify days off. Not being able to add multiple vacations, or individual vacation days. Review Source Response from Groomsoft March 14, 2019 Hi Leigh, Thank you for the excellent review. :-) Your suggestions are great and will help us make Groomsoft even better. -The Groomsoft Team WM Wendy M. Master Groomer/Owner Consumer Services Used the software for: 2+ years ### "Great Program" January 21, 2019 5.0 I have nothing bad to say at all. When I have ever had an issue, or even an idea , I email Groom soft and get a response with in hours. They fix the problem or help me fix it, and they actually look at the ideas that I have submitted and even put one to use. This is a great addition to your business. Pros This is easy to navigate and make changes. I love that there are so many things you can do with this other than just scheduling appointments Cons The help menu could use some work with subjects that or not common and if they are maybe a one word search for them. Review Source Response from Groomsoft January 22, 2019 Hi Wendy, Thank you for your great review and feedback. :-) The Groomsoft Team TB Tiffini B. Owner Consumer Services Used the software for: Less than 6 months ### "Tiffy's Pet Spa" August 25, 2023 5.0 Love it Pros All the auto/custom features and templates. Cons I don't like that it is not integrated with phone. At least alerts if texts come in. Really hope you are in development for an app. Reason for choosing Groomsoft Ease Review Source Response from Groomsoft August 29, 2023 Hi Tiffini, Your review and feedback are greatly appreciated. At Groomsoft, we are committed to continual improvement, and your insights play a vital role in shaping our enhancements. If by any chance you missed rating our customer support, we'd love to hear your thoughts. Your input is invaluable as we strive to provide you with the best possible experience. Happy Grooming, The Groomsoft Team DP Dawn P. Office Manager Consumer Services Used the software for: 2+ years ### "Groomsoft Review" January 22, 2019 4.0 Been with Groomsoft for a few years now and so far so good!! Whenever I have a problem they get back to me right away and get the problem fixed as soon as possible. I would recommend Groomsoft. Pros It's easy to use and if you make a mistake on something it can be easily fixed. I like that I get a response from Groomsoft right away when I have a question or problem. It has everything you need to keep track of your business needs for grooming. Cons Still could use some updates (to be able to split tips and add multiple groomer to one dog) Review Source Response from Groomsoft January 23, 2019 Hi Dawn, Thank you for the good review. :-) The Groomsoft Team JJ Janis J. Owner/Groomer/Trainer Cosmetics Used the software for: Less than 6 months ### "Groomsoft is 4 stars!!!" June 23, 2020 5.0 Immediate reminders without having to do anything but put the appointment on the calendar. Picture of dogs are incorporated in the client's information. Pros It is easy to use but even more importantly, customer servi ce is AMAZING!!! They answer questions quickly and help you in any way possible. I am extremely impressed and so happy I switched from another software that was expensive and I couldn't use half of it. Cons I wish it could be integrated with the google calendar so I didn't have to do things twice. Eventually we may use the calendar by itself but right now we are set in our ways with Google. Reason for choosing Groomsoft Cost, maps for mobile, ease of program, all information in one spot Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Spending too much on a program that wasn't helping me. Review Source Response from Groomsoft July 2, 2020 Hi Janis, Thank you for the great review! We are here to help! -The Groomsoft Team MA Magda A. Owner Consumer Services Used the software for: 2+ years ### "Listening to the customer" October 1, 2019 5.0 Exceptional Pros This software is exactly what we need to keep our business in control and keep on growning, the team is amazing on listening to our suggestions and implementing them Cons Nothing we have been growing together, it has been a great experience Review Source Response from Groomsoft October 9, 2019 Hi Magda, Thank you for the great review. :-) -The Groomsoft team MF Melissa F. Pet groomer/ Owner Consumer Services Used the software for: 2+ years ### "Groomsoft is Awesome!" January 16, 2019 5.0 Pros Groomsoft is easy to use and is very useful in many ways with my pet grooming business. Making appointments and especially the reminder feature is awesome! They listen to your ideas and make changes and updates all the time. Helpful online help with any issue you may have. FB Community page is great too. Cons Nothing bad to say!! If you dont like something then let them know! Review Source Response from Groomsoft January 17, 2019 Hi Melissa, Thank you for the excellent review. We really appreciate it. -The Groomsoft Team Talk to a Capterra advisor for free and get results within 15 minutes.