# ScrapRight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ScrapRight the right Recycling solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130981/ScrapRight/reviews --- ScrapRight 4.5 (101) [View alternatives](https://www.capterra.com/p/130981/ScrapRight/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of ScrapRight Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews HA Hailey A Scale OperatorTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “The customer service team is BEYOND helpful and very quick at helping with issues.“ July 1, 2025 HH Halyna H Project ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I also learned that certain administrative duties might be tedious if you don't know the technique, such paying for many Bills of Lading (BOLs) at once.“ August 19, 2025 JC JESSE C IT administratorRenewables & Environment, 2 - 10 employeesUsed the software for: More than 2 years. “Great, I called and was quickly helped with my issue.“ September 4, 2024 HH Halyna H Project ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “On one very stressful day —during a surprise audit— we had numerous deliveries happening at the same time.“ August 19, 2025 BS Bob S Yard SupervisorLogistics and Supply Chain, 2 - 10 employeesUsed the software for: More than 2 years. “Tech is easy to deal with“ August 15, 2024 HA Hailey A Scale OperatorTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “The only thing I have had troubles with in ScrapRight is some of the reporting.“ July 1, 2025 JC JESSE C IT administratorRenewables & Environment, 2 - 10 employeesUsed the software for: More than 2 years. “How easy it is to use. And it's efficiency.“ September 4, 2024 DW Diana W CashierMining & Metals, 11 - 50 employeesUsed the software for: More than 2 years. “updates that make my system crash.“ June 21, 2024 ## Showing most helpful reviews Showing 1-25 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric T. President & CEO Environmental Services Used the software for: 6-12 months ### "Scrap right software " November 20, 2018 5.0 Team at scrap right are professional and great to work with Very responsive to anything we need Pros User friendly and easy to train employees on Good inventory control Good reporting capabilities Cons Not ready to merge different locations together along with QuickBooks Suppose to be coming in near future Looking forward to that part Review Source KH Kandy H. Office Manager Automotive Used the software for: 2+ years ### "Best decision! " October 19, 2023 5.0 Shon and his guys were excellent to work with. We have had ScrapRight software since 2010 and we just updated! We were going to try WeighPay and it just wasn’t as user friendly and customer service lacked. I am very satisfied with our product and would recommend ScrapRight over all the others!! Pros I love that it’s so user friendly. We have had this software since 2010 and the updates are great but it also doesn’t change much which is wonderful Cons I don’t have any at this time. I think it’s all great! Review Source Response from ScrapRight Software October 23, 2023 You rock, Kandy! Thanks a lot for sharing your feedback. Shon and his team are the best, so that makes us even happier. We're always working to improve our software, so it makes our day to hear that our recent update was a hit. Keep on being awesome, and we'll keep on providing the best software and customer service you've ever seen. If you have anything else you want to share, please don't hesitate to call us at (877) 897-6422. bB belinda B. office administrator Construction Used the software for: 2+ years ### "Has a lot of great features" November 16, 2018 3.0 Its easy to train people on scrapright Pros It takes pictures of products, customers getting paid, place to store information. Cons The receivables is very time consuming. When your receiving payment from one company, I could have 15 bill of ladings on one check, you have to go into each bill of lading, correct the price, put the amount paid, check number. it would be nice to have the option to select multiple bill of ladings to one check payment entry. container tracking has a lot of issues, we allocate one, then pick it up, bring it back, make it available, then when it is shipped out again, allocate it again. it would be nice if the software worked to see how much and often that container was used, I notice it doesn't track it properly also the businesses, it would be nice to have different locations that are able to put on container tracking, it only wants to use what you have for the check, which is not good for tracking. there are drivers that I can't remove from the container tracking, due to a change that was made, so their names are there and they don't work here anymore. Any updates, maybe letting the customer know what changes were made, so you know what to expect, more tutorials so people learn more about scrapright. there is a seller/car image button, not sure what its for ? Review Source Response from ScrapRight Software November 20, 2018 Belinda - thank you so much for taking time to Review ScrapRight! The constructive feedback really means the world to us and really helps us to be a better company. I will be asking Derek to reach out to you on two topics 1. You can settle multiple BOL on one check, so he will show you how. 2. To review the new release on Assett management and tracking and make your life wonderfully easier with all the new features and fixes!! Please tell Chris Bates how much we appreciate your business and feedback as well! SC Stephen C. CEO President Mining & Metals Used the software for: 2+ years ### "Rockstar Tech(s) " January 11, 2024 5.0 Overall, I couldn't be happier with the product...I threw away, at a cost of $25K, my initial scrap software system; 21st Century after 2 years of use. Because of the horrendous lack of support they offered and the time they took to resolve issues. Pros Ease of use and having access to Randy/Andrew and Shon when needed. Cons New tech hires that are afraid to get their supervisors involved when dealing with an issue they've never dealt with before... Reason for choosing ScrapRight The demo, the ease of use and the salesman knowledge of the product. Was able to address all of my concerns as questions were asked. Switched from [ROM Enterprise](https://www.capterra.com/p/130976/ROM-Enterprise/) Lack of support, constant down time and poor quality communication. Review Source TF Tommy F. President Environmental Services Used the software for: 2+ years ### " ScrapRight- Review" October 10, 2019 5.0 A++ Pros I like how easy the software is to use. Who doesn’t like mini iPads? Also the fact that if I need to express a concern or have a suggestion I can talk to the owner of ScrapRight. He and all his employees are there if you need them. Lastly, I like that the platform we use is cloud based so no bulky server. Cons On some things you try to do in the system you have to know the exact steps to take but once you become familiar with the system it’s easy peezy Reason for choosing ScrapRight Fit and finish of the system, equipment and official Switched from [BuyBack Pro SQL](https://www.capterra.com/p/145792/BuyBack-Pro-SQL/) Hahaha really? I liked the ScrapRight platform, owner, employees, customer service and equipment. Review Source Response from ScrapRight Software October 14, 2019 EVERYBODY loves iPad minis!! LOL Tommy thank you so much for the AMAZING review! HH Halyna H. Project Manager Information Technology and Services Used the software for: 2+ years ### "Provided us with command and made processes easier." August 19, 2025 5.0 The game-changer was ScrapRight. We were able to generate citations rapidly, scan driver's licenses with an iPad, and construct reports efficiently from the very beginning. On one very stressful day —during a surprise audit— we had numerous deliveries happening at the same time. We were able to handle each delivery without a hitch, in full transparency, thanks to ScrapRight's transparent board and automated rule compliance. Pros In a nimble and transparent manner, the platform is engineered to manage transactions, regulate inventory, guarantee compliance with regulations, and produce immediate reports. The most helpful feature was the "Compliance Engine" which, as you input a ticket, indicates whether something does not adhere to state standards. This feature is a godsend because it relieves mental strain and helps to prevent costly errors. In addition, it is possible to scan licenses, collect digital signatures, and even fingerprints; all of this data is meticulously preserved and arranged. Cons I also learned that certain administrative duties might be tedious if you don't know the technique, such paying for many Bills of Lading (BOLs) at once. However, after asking for help, I was told that it is possible, but not evident. Review Source Response from ScrapRight Software September 8, 2025 Thank you Halyna for your extremely helpful review! We are always available to help whenever you have a question !! HA Hailey A. Scale Operator Transportation/Trucking/Railroad Used the software for: 2+ years ### "ScrapRight Review" July 1, 2025 4.0 Overall, our ScrapRight experience has been pretty positive. When working on a truck scale like I do, it was a very good software to train in on. When training employees goes smoothly with the help of the software, it makes our jobs all easier. Pros ScrapRight is very user friendly. Navigation through the software is very easy. The customer service team is BEYOND helpful and very quick at helping with issues. Cons The only thing I have had troubles with in ScrapRight is some of the reporting. Certain reports don't always show accurate or they can't be customized to the way we would like. Review Source Response from ScrapRight Software July 10, 2025 Hailey, thank you so much for submitting a review. We appreciate your partnership and your business! BS Bob S. Yard Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "Scraprite review" August 15, 2024 5.0 \[sensitive content hidden\] was Very pleasant and easy to deal with. Pros Friendly fast response to problem. Tech is easy to deal with Cons No problems at all. Having to leave a minimum amount of characters in a response. Review Source Response from ScrapRight Software May 30, 2025 Thanks Bob for taking the time to leave this review! It’s our pleasure to partner with you! CE CHARLES E. scale master Mining & Metals Used the software for: 2+ years ### "great support" March 6, 2025 5.0 Pros friendly support staff super helpful very timley Cons everything was nice Review Source SD Scott D. Account Manager Building Materials Used the software for: 1-2 years ### "Account Manager" November 14, 2024 4.0 Pros Francesca Oro was extremely patient & helpful. She got us up and running very quickly. Excellent job. Cons Everything is good. Occassionally we have some issues with connectivity or communication with equipment. Review Source MZ Mary Z. Secretary Renewables & Environment Used the software for: 2+ years ### "The Good, the Bad, the Ugly" October 4, 2019 4.0 Pros Very efficient for paying out our Scrap customers. Cons Does not input Accounts Payable into our QuickBooks. Disconnects from our QuickBooks regularly. The license scanner doesn't always work. The Inventory is slow. Review Source Response from ScrapRight Software October 9, 2019 Mary, I am sorry to hear about the issues you are facing with quick books, we certainly feel your frustration with intuit and quickbooks, a very finicky product! Do you have the quickbooks connectivity trouble shooting guide that we produced last year? You can get this on your dashboard or from support. I can guarantee you that when these steps are followed every time, your ongoing issue with quickbooks remaining connected & syncing will go away! Regarding the inventory, we have a fix for the slowness you are seeing and Brandon will get you on the schedule for an update! Lastly the drivers license scanner, we have been seeing some intermittent issues with connectivity and we have some exciting changes coming very soon for Drivers License, signature pad and fingerprint pads!! Stay tuned!! If for some reason these issues are different that quickbooks remaining connected, please feel free to give me a call! Shon Duty 877-897-6422 JL Joe L. Owner Airlines/Aviation Used the software for: 2+ years ### "I scrap right app" May 25, 2023 5.0 Andrew in tech service help me out to two or three times I needed him and all of those years Pros There was no training need it. You just picked it up and started using it. Cons It’s hooked to the Internet, so that’s one of those things you’re at the mercy of Reason for choosing ScrapRight The ease of use Review Source CJ Christina J. Office Manager Environmental Services Used the software for: Less than 6 months ### "My Personal Experience " July 5, 2022 5.0 We were recently with a company that we literally had issues with DAILY. I don’t mean like one or two, I mean like we hardly even got to use the system we paid for each month! Since getting with ScrapRight, it’s been SUCH A BLESSING, & the customer service has been exceptionally AMAZING!!! I’d recommend them to EVERYONE that wanted a low cost, AFFECTIVE way to run their business simple, professional, EXTREMELY great customer service, and never have to worry after hours what the day will bring come tomorrow! Pros It’s extremely easy to learn, use as well as to teach our employees! Even those not so efficient in English comprehends this! Cons There is absolutely NOTHING I’d say negative!! Review Source Response from ScrapRight Software November 6, 2022 Wow Christina! Your comments blow me away! Thank you so much! This is exactly our mission to strive to make a difference for customers that have no or underperforming software! Our continued commitment to you will be to service you for a very long relationship at this same level! We are so glad you chose to partner with us! Do you know anyone else that we can help in this way? KS Keerthi S. CEO Environmental Services Used the software for: 2+ years ### "Technical Support" October 11, 2023 5.0 Pros Scrapright Technical Support is fantastic. \[sensitive content hidden\] did a wonderful job solving the issue we had. She was on top of things, and explained to me what was going on and how to fi x it. Cons None, it's a good reliable software. Works well. Review Source NS Nick S. OPERATIONS MANAGER Environmental Services Used the software for: 1-2 years ### "Great product for our small scrap business" November 3, 2022 5.0 Pros The ease of use! I can have someone trained to use this program within an hour! Cons I wish that it would work on an iPhone. Review Source Response from ScrapRight Software November 6, 2022 Nick! Thank you for this amazing review! I will pass your request about an iPhone app onto the new features team! Really appreciate you taking the time to review us! JR Justin R. Manager Mining & Metals Used the software for: 6-12 months ### "Few bugs for a new system, over all faster and keeps you compliant." December 22, 2017 4.0 Makes sure you are legal and compliant, that's worth the world to me in this business. Pros Once a customers info is put in, its easy to find and fast getting them in and out. The pictures of the customers and commodities make it easy to see what was bought and who from. Cons Still a few bugs to work out and you must have fast internet for the system to work properly. Sometimes you have to double check the customer is getting everything they brought in and make sure it not on someone else's ticket. Review Source Response from ScrapRight Software December 27, 2017 Hey Justin The single biggest issue with using our hosted option! Having good internet speeds! When we set everything up with Jason and Dan we told them you guys will want 50/10 speeds - then later we revised that to a minimum of 25/5. But I know you guys are still struggling with 1.5 up and .5 down!! Ouch! Dark Ages! Yes you will see all kinds of wonky stuff and will have to keep a close eye to make sure that everything records as it should when you have connections like this. Please try to convince them to get you guys upgraded, this would solve all of your woes! Feel free to call or email with any questions at any time! JN Jennifer N. Scale house Attendant Renewables & Environment Used the software for: 6-12 months ### "Decent software " September 26, 2019 4.0 Customer service is either super quick or rather delayed. Pros ScrapRight is easy to learn and use. It allows you to meet the requirements set forth by the government for the scrapping industry. Cons Needs some minor updates. Such as the ability to sort lists differently and go back to previous screens without starting over. Review Source Response from ScrapRight Software October 1, 2019 Good morning Jennifer, Thank you for taking time to review ScrapRight we appreciate and build our software based on candid reviews like this! Wanted to make sure you are aware of the FAQ's on our dashboard in the software, these can sometimes provide you with self help, also did you know that there is a chat available at the bottom of the dashboard page as well, this can sometimes help you to get the answers from a tech support agent a little quicker! We are striving to take your comments and stars to the next level, what would be a few changes you would like to see that would help make that happen? Also if I can ever be of service never hesitate to call or email me direct - Shon Duty, Pres CH Chad H. Manager Consumer Services Used the software for: 2+ years ### "Good Service " March 17, 2023 3.0 Customer service is very good. \[sensitive content hidden\] is great. Pros Ease of function. I am done with this survey. Cons Continued problems with some of the weights and frayed out screens. Review Source RH Richard H. operations manager Consumer Goods Used the software for: 1-2 years ### "review" November 2, 2022 3.0 okay Pros easy to use , easy to move from one screen to the next Cons does always come through correctly when sending to the state Review Source Response from ScrapRight Software November 9, 2022 Richard, thank you so much for your direct and honest review and thank you for the information on Texas DPS. I can tell you that upon reading this review I have spoken to my development and design team and we are addressing the issue and struggles right now and should have something back to you shortly looking to take your threes and make them fives we want to make you a raving fan of ScrapRight. Let me know if there's anything else that we can do to make you a raving fan. MH Mike H. General Manager Warehousing Used the software for: 1-2 years ### "ScrapRight review" October 10, 2019 4.0 Overall, Scrapright does what it advertises. The new updates has made it much better and shows that the company is working to improve the software. Pros The software team has come a long way. They have implemented quite a few things that have made the program more user friendly. If learned correctly, the program does do a great job in assisting in your business. Rep is extremely helpful and patient. Cons The learning curve is tremendous and tech support is very particular about questions. If your call is about X, don't ask about Y. Review Source Response from ScrapRight Software October 14, 2019 We have come a long way with your input and your help! Your team has been stellar to work with and your feedback invaluable! Mike, thank you for the kind words! RLN R Lee N. owner Used the software for: 2+ years ### "Very user friendly. Training buyers is so simple and easy." January 26, 2018 5.0 Pros Having the ability to see on the camera exactly what I'm buying before actually paying out the ticket. Knowing the weights are being accurately entered by the scale interface gives me peace of mind even when I am not on site. The time saved to automatically upload information to the RAPID program is invaluable. Whenever we have any issue with the system the support we get and the patience they have helping us to get back to business gives us much comfort. Couldn't ask for better! Review Source Response from ScrapRight Software February 2, 2018 Lee, thank you for taking the time to review us! This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company! CC Chris C. Recycling Operations Environmental Services Used the software for: Less than 6 months ### "Great Software" May 6, 2022 5.0 Our overall experience has been great. From sales to installation everything went smooth. Shon was awesome to work with and we are excited to continue with this company. Support is great. They get back to you same day. Pros The ease of use. It makes daily transactions a breeze. Scale integration and the ability to customize all aspects of the transaction is nice for compliance and the users permissions. Everything works well together with very little downtime. Cons The inventory module is confusing. There is quite a few steps that need to be done correctly otherwise your reporting will be off. I have had to call support often for help with the inventory module and they have been mostly helpful. Review Source Response from ScrapRight Software November 6, 2022 Hey Chris, thank you for the real & honest review! I will pass on both to our development and training team your comments on inventory! We want to make every step as easy as possible! We appreciate your business and your partnership! Let us know if there is anything that we can help out with at any time! SP Samantha P. Administrative Assistant Mining & Metals Used the software for: 2+ years ### "Great Software" February 12, 2020 5.0 Pros This software makes running our business easy! We love everything about it! The customer service is also amazing! Cons We occasionally run into small bumps. Where we need to get assistance from the customer service team to help us out but the customer service is amazing! So fast and so pleasant to work with! Review Source TH Tom H. Owner Automotive Used the software for: 2+ years ### "I have been working with the support staff now for over 2 years and have always had Great results." February 3, 2018 5.0 It helps with daily business activities/tracking Pros Being able to access it from anywhere at anytime. You can be on vacation and adjust pricing or pull up a report during a meeting. Cons The price. Review Source Response from ScrapRight Software May 28, 2018 Tom, thank you for taking time out of your day to review ScrapRight! You will never know how much it means for us to have honest and real reviews of our software. Some of our competitors have fake ones! Go figure! Anyway, you are helping others to make their decision when searching for the right company and we appreciate the help! Shon RC Ray C. Manager Environmental Services Used the software for: 2+ years ### "user friendly" November 16, 2018 4.0 The benefit is the inventory control system. Pros I like using the inventory as it helps me keep better track of what we have purchased. Producing reports are easy. Pictures of what we buy and who sells to us has a lot of added benefits as well. Cons updates. You will never get away from updates, but sometimes a update to fix a problem creates another problem and you have to wait for another update to fix that problem. Review Source Similar Products Featured ## Related categories [Recycling](https://www.capterra.com/recycling-software/)[Inventory Control](https://www.capterra.com/inventory-control-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.