# Trumpia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trumpia the right SMS Marketing solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131015/Trumpia-2-0/reviews --- Trumpia 4.5 (116) [View alternatives](https://www.capterra.com/p/131015/Trumpia-2-0/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 27th, 2026 # Reviews of Trumpia Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews JP Jake P CEOUtilities, 11 - 50 employeesUsed the software for: More than 2 years. “The automation tools are fantastic, allowing me to set up campaigns in advance and reach my customers at the right time. Plus, the analytics provided give me valuable insights into how my campaigns are performing.“ September 24, 2024 KG Kathy G Marketing DirectorConstruction, 501 - 1,000 employeesUsed the software for: 1-2 years. “Trumpia's standard reporting is not as robust as we would like, as far as identifying recipients who have opened, etc., though custom reports can be requested.“ October 28, 2024 JH Jay H IT Applications ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “One of the best parts is the automation—it saves us so much time by handling follow-ups, appointment reminders, and even custom responses based on keywords.“ October 31, 2024 KB Kevin B Board Member - Executive SecretaryFood Production, 2 - 10 employeesUsed the software for: 1-2 years. “The initial setup can be a bit tedious, especially with the number verification. If you are thinking about using Trumpia remember there will be setup required, so plan ahead.“ November 5, 2024 JH Jay H IT Applications ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We can segment our audience to ensure the right message goes to the right group, and it’s been really effective in driving engagement. Plus, the analytics give us great insights into what’s working so we can continually improve our strategy.“ October 31, 2024 Renee T Executive AssistantRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes directly texting one contact is annoying because you have to add them as a contact before texting them.“ July 30, 2024 KK Kristi K Operations and Events ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “We changed to Trumpia because we were unhappy with our old text and email service because it was impossible to make changes to our plan and I could never get support staff on the phone to help. When we switched to Trumpia, they customized a plan specifically for our needs and their support staff has been outstanding!“ May 29, 2024 AC Allyson C Account Services SupervisorMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “The keyword list capacity max of 11 keywords insn't enough.“ November 14, 2024 ## Showing most helpful reviews Showing 1-25 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Renee T. Executive Assistant Retail Used the software for: 6-12 months ### "Easy to use, wonderful Customer Service!" July 30, 2024 5.0 Amazing! Best Customer Service. Easy to use platform. Pros The CUSTOMER SERVICE!!! I Cannot say enough good things about this. I help run a team, and I also do training. I recommend Trumpia to everyone I train and meet! I left a similar texting service due to lack of customer service. I interviewed 5+ companies and found that Trumpia was the perfect fit! The customer service before I even signed up was amazing. The contact at Trumpia was very good at explaining everything to me and I am very very happy. Cons Sometimes directly texting one contact is annoying because you have to add them as a contact before texting them. Some platforms you can just send a text and type a number and its super easy. I do like that Trumpia is more concerned for safety! Switched from [Texting Base](https://www.capterra.com/p/145774/Texting-Base/) Texting base had poor customer service. Review Source DT Darlene T. PBX Manager Hospital & Health Care Used the software for: 2+ years ### "Trumpia SMCHH" March 31, 2026 5.0 Overall, Trumpia provided what we needed at the time. The messaging was easy to facilitate. Adding and removing people was simple to follow. And if we needed to pull up past history information it was easy to find. Pros It was very easy to use. And the support team was very helpful. If we had an issue or questions, they were quick with helping us. Cons We do not have any cons for Trumpia that I can think. It was very easy to use and the help we received was always amazing. Switched from [Rave Alert](https://www.capterra.com/p/178407/Rave-Alert/) Corporate Office wanted all our facilities to utilize the same product. Review Source TD Terry D. HR Logistics and Supply Chain Used the software for: 2+ years ### "Large company texting solution w/ all the bells & whistles " June 3, 2025 3.0 We researched and started with Trumpia to use as a tool to communicate with our employees during emergencies and other work-related communications but found out the cost for what we needed it for was not cost efficient and work the ROI Pros If you have a large, complex organization with offices/customers across the US, the cost is worth all the features the system offers companies. Cons The cost of the program for a medium-sized organization or a company that is not looking to utilize all the features. Review Source BH Bridget H. HR Generalist Warehousing Used the software for: 2+ years ### "Perfect solution for SMS announcements to employees." April 6, 2026 5.0 Our experience with Trumpia has been great. If in the future we decide the new payroll provider is not what we thought it would be, I would consider using Trumpia again. Pros Our company used Trumpia to send out text announcements to employees on any schedule changes or announcements. It was a great solution for us in order for all employees to important updates. Cons There is not much I can say that we disliked about Trumpia. We only cancelled our account because we swapped to a new payroll provider that had the ability to send SMS updates to employees. Review Source EO Eric O. Assistant Transportation Manager Newspapers Used the software for: 2+ years ### "Easy-peasy Mass Messaging" March 13, 2026 5.0 Pros Trumpia greatly streamlines the process of sending text messages to our stakeholders. In just a few moments, I can compose the message, choose whom among the preset contact lists receives it, and send the message. Trumpia makes it easy to keep everybody up to date with important information. Cons There have been occasional downtimes over the years when we needed to use it, but lately everything has been running great. Review Source DD David D. Grain Buyer Food Production Used the software for: 2+ years ### "Grain Department" March 26, 2026 5.0 Our overall experience has been very good with Trumpia. I would recommend and have done so, this system to others. Pros Trumpia has been a great tool for us in communicating with a vast group of vendors. We use the Trumpia platform for price changes in our grain markets. We seem to have very little issues. This system is very easy to use and seems to be the best value for our money spent. Cons We do seem to have a little trouble with some phone numbers not being able to receive the text message Review Source DR Dylan R. Marketing Director Consumer Goods Used the software for: 2+ years ### "Efficient and Reliable SMS Solution" March 31, 2026 5.0 Overall, the platform is reliable and easy to use, with solid features, but reporting and insights could be stronger Pros The ease of campaign management, it's very easy to create, schedule/send, and their list management features make it easy to send to the right contacts. Cons The reporting could be more insightful and provide clearer, actionable data with better detail over. Review Source KB Katline B. Resource Manager Fishery Used the software for: 1-2 years ### "Great Product" March 11, 2026 5.0 Pros We appreciate how easy the interface is to operate. It allows for quick text messaging needs to be sent out and easy team collaboration. Cons Trumpia provides what we need in a not-too-complex manner. There is nothing I do not like about the platform. Review Source MS Macey S. Office Manager Environmental Services Used the software for: 2+ years ### "Great Service, Easy To Use! " March 4, 2026 5.0 I will forever be grateful for Trumpia, before Trumpia my office staff would manually text 600+ customers each month. Trumpia made our lives so much easier. The customer service is amazing, they are really great about sending emails to check in on you and see if you need any assistance. Pros Trumpia was easy to use and sent text messages to 1,000+ customers quickly. I also thought it was convenient that when customers would send in responses it would go directly to our inbox. Cons I do not have really anything negative to say about Trumpia. The system was easy to use by all of our office staff. Review Source LS Luis S. Retail Operations Furniture Used the software for: 1-2 years ### "The best way to connect with your customer base" April 20, 2026 5.0 Overall our experience is extremely positive. The approach we take with Trumpia is straightforward: create a campaign, strategize and execute. The Trumpia team has clear guidelines that makes it easy for us to adhere to when creating a campaign. Our results speak for themselves and it is a great value for any company looking to create a stronger and more immediate link to they customer base. The platform is accessible and user-friendly, with no issues or bugs that we've experienced. Pros Trumpia has great sales tools and easy to use platform. The onboarding was seamless and the team is great at following up. Planning and sending our text campaigns is simple and effective. Cons As of yet we have not experienced any issue that would make us dislike the platform or the services that it provides to us. Review Source VS Vincent S. Owner Operator Machinery Used the software for: Less than 6 months ### "Excellent service for messaging" October 6, 2025 5.0 Tutorials are well done and easy to follow. Customer support staff is knowledgeable & professional. Transparency and ease of use of the site most certainly seems to be the highest priority of Trumpia. Pros Ease of contacting Support and the use of the site has been a pleasant experience. The team members I've spoken to have been congenial, knowledgeable, and professional. Cons I have not had any experience to date that would be considered as a "least liked". I have been given all the time needed to understand how to get set up with the messaging service and have never felt rushed through the conversation. Review Source KB Kathy B. Director of Marketing Biotechnology Used the software for: 2+ years ### "Exceptional Customer Service" November 3, 2024 5.0 We have been working with Trumpia for many years. Their tech support is superior and are very proactive in making sure we are aware of all benefits of the platform. Pros Onboarding, technical support, ongoing training opportunities. Cons I really cannot think of any issues that I have come across. Review Source KG Kathy G. Marketing Director Construction Used the software for: 1-2 years ### "MD&B Counts on Trumpia." October 28, 2024 4.0 I have grown to rely on Trumpia for expeditious processing of weekly mass messaging via texts. Customer service is excellent; always very responsive. Pros Trumpia's interface is very user-frirendly and intuitive. Processing mass text messages is simple and clean. Cons Trumpia's standard reporting is not as robust as we would like, as far as identifying recipients who have opened, etc., though custom reports can be requested. Review Source DC DIANNA C. Owner Farming Used the software for: 2+ years ### "Easiest Platform for SMS Services" July 24, 2024 5.0 We have been customers for years. Any time we have a question or problem your support team is just a call away!! Always a REAL person to talk to and guide you right through every situation!! Well done on great customer support team!! Pros I love how easy it is to use and the platform is great. Most important is the Customer Support! Five Stars for your team!!! They are always AMAZING Cons The cost. Since we only use SMS I wish there was a simple, inexpensive way to go back to just purchasing blocks of SMS messages. Review Source BR Brian R. Founder E-Learning Used the software for: Less than 6 months ### "Trumpia Review " July 2, 2024 5.0 So Far So Great. On-boarding and setup are going smoothly. The team at Trumpia is both accessible and responsive. Everyone has be very positive. Pros Everyone from Trumpia has been on point from the sales rep, technical sales support to the on-boarding and support team. The team has been available and responsive in helping me get things customized and up and running. The New UI and workbench is very nice and somewhat intuitive. Cons Online Support resources could be improved (More Videos and adding a Technical On-Line Wiki). Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Trumpia SMS functionality Workbench Support Team Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) SMS Limitations Review Source CB Claire B. LOA and Benefits Administrator Restaurants Used the software for: 1-2 years ### "Great product with awesome features. Takes some getting used to but very helpful and works well for our company." June 13, 2024 5.0 Pros We love that you can save templates for future use. Cons We do not like that there are separate places to create a contact list and send the message to a list. Review Source AT Amy T. Marketing Coordinator Higher Education Used the software for: 2+ years ### "UNH Review" June 12, 2024 5.0 Pros Easy to use and effective. I can use on PC or on my mobile phone. Cons It could use more templated options. The calendar for searching for past campaigns doesn't work. Review Source AG Anthony G. Board of Directors Professional Training & Coaching Used the software for: 2+ years ### "Great value for functionality" July 27, 2023 5.0 From setup to training, implementation and execution, Trumpia spends quality time to make sure we understand how each feature works best for our organization Pros We primarily use the Text Voting feature, and that runs incredibly smooth. We are able to provide easy prompts, customize the reply, and promote our academy. Cons Not Trumpia's fault, but it would be nice if the FCC would allow us to use a 5-digit contact part time Review Source MF Michelle F. President Telecommunications Used the software for: 2+ years ### "Valued Partner" May 31, 2022 5.0 Trumpia has been our valued partner for over 10 years. Their account management and customer service is stellar. Pros Automated features are extremely valuable when setting up marketing campaigns and Trumpia is the best one out there. Cons Need more options for pausing scheduled messages. Review Source JE Jason E. VP, Safety & HR Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Leading Tanker Company wins with Trumpia on communication!" May 11, 2023 5.0 Pros Customer service is flexible to meet our needs. Cons Two user interfaces, I don't have enough product experience to comment on Trumpia's downfalls any further. Review Source TP Ted P. Founder Retail Used the software for: 2+ years ### "6 plus years as a Enterprise user" April 29, 2022 4.0 Pros We manage over 20 Shopping Malls that are constantly changing. It easy to add new Centers and get them up and running in a short period of time. Cons The interface isn't as intuitive as it could be, but the Trumpia team has been working on updating the interface, Reason for choosing Trumpia They were the most accommodating in developing the best pricing solution for our needs Review Source VR Verified Reviewer Lead web developer Computer Software Used the software for: 6-12 months ### "Great service. Easy to setup. " March 6, 2018 4.0 This software provides an easy way to send SMS in bulk or individuals. Pros The software has great documentation. It was very easy to setup and test a quick through the api. Very intuitive API wise. Cons The UI was not the most friendly and a little confusing to learn. The site is also slow it is very hard to actually use the site. Review Source Sharon R. Office Manager Used the software for: 6-12 months ### "More than we needed." March 5, 2018 4.0 Using this software gave me insight into the functions I really need for my purposes. It also gave me insight into what is technically possible with this kind of software. Pros I appreciate the technical expertise needed to create this product. It has many useful functions. It allows an organization to collect and communicate with a large number of customers. Cons It has many, many more functions than I need. I need a simple mass texting program to alert our small staff of emergencies. I really dislike that it is almost impossible to use quickly and from a mobile device. Review Source BL Brian L. President Fund-Raising Used the software for: Less than 6 months ### "Trumpia often didn't work when we needed it." June 12, 2023 1.0 Trumpia seems to be down extended periods each and every month. You will not get a refund if you buy credits and then are unable to use them befcause their system is down. Use one of the more reliable options out there. Pros Simple operation. Inexpensive SMS credit. Easy to sign-up. Cons Offline regularly. Poor, difficult to reach customer spport. No refunds when their system is down. Review Source JB Jimmy B. Pastor Religious Institutions Used the software for: 1-2 years ### "Gets Job Done with few extras" November 24, 2021 3.0 Pros The customized lists of recipients was very helpful. Additional features such as scheduled blasts and QR codes were also great. Cons The UI/UX is a little difficult to navigate and unintuitive. Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) Reason for choosing Trumpia Personal recommendations Review Source Similar Products Featured ## Related categories [SMS Survey](https://www.capterra.com/sms-survey-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)