# Trumpia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trumpia the right SMS Marketing solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131015/Trumpia-2-0/reviews --- Trumpia 4.5 (119) [View alternatives](https://www.capterra.com/p/131015/Trumpia-2-0/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 30th, 2026 # Reviews of Trumpia Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews JP Jake P CEOUtilities, 11 - 50 employeesUsed the software for: More than 2 years. “The automation tools are fantastic, allowing me to set up campaigns in advance and reach my customers at the right time. Plus, the analytics provided give me valuable insights into how my campaigns are performing.“ September 24, 2024 KG Kathy G Marketing DirectorConstruction, 501 - 1,000 employeesUsed the software for: 1-2 years. “Trumpia's standard reporting is not as robust as we would like, as far as identifying recipients who have opened, etc., though custom reports can be requested.“ October 28, 2024 JH Jay H IT Applications ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “One of the best parts is the automation—it saves us so much time by handling follow-ups, appointment reminders, and even custom responses based on keywords.“ October 31, 2024 KB Kevin B Board Member - Executive SecretaryFood Production, 2 - 10 employeesUsed the software for: 1-2 years. “The initial setup can be a bit tedious, especially with the number verification. If you are thinking about using Trumpia remember there will be setup required, so plan ahead.“ November 5, 2024 JH Jay H IT Applications ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We can segment our audience to ensure the right message goes to the right group, and it’s been really effective in driving engagement. Plus, the analytics give us great insights into what’s working so we can continually improve our strategy.“ October 31, 2024 Renee T Executive AssistantRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes directly texting one contact is annoying because you have to add them as a contact before texting them.“ July 30, 2024 KB Katline B Resource ManagerFishery, 501 - 1,000 employeesUsed the software for: 1-2 years. “It allows for quick text messaging needs to be sent out and easy team collaboration.“ March 11, 2026 AC Allyson C Account Services SupervisorMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “The keyword list capacity max of 11 keywords insn't enough.“ November 14, 2024 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Renee T. Executive Assistant Retail Used the software for: 6-12 months ### "Easy to use, wonderful Customer Service!" July 30, 2024 5.0 Amazing! Best Customer Service. Easy to use platform. Pros The CUSTOMER SERVICE!!! I Cannot say enough good things about this. I help run a team, and I also do training. I recommend Trumpia to everyone I train and meet! I left a similar texting service due to lack of customer service. I interviewed 5+ companies and found that Trumpia was the perfect fit! The customer service before I even signed up was amazing. The contact at Trumpia was very good at explaining everything to me and I am very very happy. Cons Sometimes directly texting one contact is annoying because you have to add them as a contact before texting them. Some platforms you can just send a text and type a number and its super easy. I do like that Trumpia is more concerned for safety! Switched from [Texting Base](https://www.capterra.com/p/145774/Texting-Base/) Texting base had poor customer service. Review Source SG Steve G. IT Service Desk Manager Furniture Used the software for: 2+ years ### "Great Value for the Money and Great Service" September 3, 2025 5.0 My overall experience has been positive and when I needed some assistance Trumpia support was right there to assist. Pros What I like about having Trumpia is the option to have a second way to communicate technical issues or possible office closing due to weather. Most of the time we do this via email, but there have been at least 2 times where Microsoft was having an outage that email was down, so this allowed us to alert our users of the situation. We have looked at other competitors, but Trumpia cost was lower which proved to be a value for the money. The interface is easy to use. System is easy to learn. Cons I really don't have any cons to reports at this time. We don't need to use Trumpia all that much but like I said it has come in handy when we needed it. Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/) Reason for choosing Trumpia Cost of the product do to us only using this as when needed when primary option is not available or outside of normal business hours. Review Source AM Adrian M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Trumpia Product and Team are Stellar" June 12, 2026 5.0 Trumpia delivered above and beyond all expectations. We were so happy to do business with them and would encourage others who are considering to work with them to do so. You will certainly not regret it. Pros The product is stellar and far superior than any other on the market but what I loved the most was the care and support of the Trumpia team. They were incredibly kind and took various meetings with us as we learned the platform. Cons There's a little bit of a learning curve but the Trumpia team was always available to assist. I can't think of a single thing I didn't like about Trumpia. Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/) Reason for choosing Trumpia Current customers shared that other platforms did not have customer support but Trumpia did and they had a wonderful experience with them. Review Source TD Terry D. HR Logistics and Supply Chain Used the software for: 2+ years ### "Large company texting solution w/ all the bells & whistles " June 3, 2025 3.0 We researched and started with Trumpia to use as a tool to communicate with our employees during emergencies and other work-related communications but found out the cost for what we needed it for was not cost efficient and work the ROI Pros If you have a large, complex organization with offices/customers across the US, the cost is worth all the features the system offers companies. Cons The cost of the program for a medium-sized organization or a company that is not looking to utilize all the features. Review Source DT Darlene T. PBX Manager Hospital & Health Care Used the software for: 2+ years ### "Trumpia SMCHH" March 31, 2026 5.0 Overall, Trumpia provided what we needed at the time. The messaging was easy to facilitate. Adding and removing people was simple to follow. And if we needed to pull up past history information it was easy to find. Pros It was very easy to use. And the support team was very helpful. If we had an issue or questions, they were quick with helping us. Cons We do not have any cons for Trumpia that I can think. It was very easy to use and the help we received was always amazing. Switched from [Rave Alert](https://www.capterra.com/p/178407/Rave-Alert/) Corporate Office wanted all our facilities to utilize the same product. Review Source KB Kevin B. Board Member - Executive Secretary Food Production Used the software for: 1-2 years ### "Great Product Leads to Better Communications" November 5, 2024 5.0 Using Trumpia has really improved the communications for an annual event for which we use the service for. Pros simple and intuitive to use. I like that messages can be written and then scheduled to be sent later. Cons The initial setup can be a bit tedious, especially with the number verification. If you are thinking about using Trumpia remember there will be setup required, so plan ahead. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Textedly](https://www.capterra.com/p/150912/Textedly/) Reason for choosing Trumpia Responsive customer services when I first reached out to inquire about the product. Also, allowing my organization to do a seasonal subscription is critical. Review Source BH Bridget H. HR Generalist Warehousing Used the software for: 2+ years ### "Perfect solution for SMS announcements to employees." April 6, 2026 5.0 Our experience with Trumpia has been great. If in the future we decide the new payroll provider is not what we thought it would be, I would consider using Trumpia again. Pros Our company used Trumpia to send out text announcements to employees on any schedule changes or announcements. It was a great solution for us in order for all employees to important updates. Cons There is not much I can say that we disliked about Trumpia. We only cancelled our account because we swapped to a new payroll provider that had the ability to send SMS updates to employees. Review Source EO Eric O. Assistant Transportation Manager Newspapers Used the software for: 2+ years ### "Easy-peasy Mass Messaging" March 13, 2026 5.0 Pros Trumpia greatly streamlines the process of sending text messages to our stakeholders. In just a few moments, I can compose the message, choose whom among the preset contact lists receives it, and send the message. Trumpia makes it easy to keep everybody up to date with important information. Cons There have been occasional downtimes over the years when we needed to use it, but lately everything has been running great. Review Source CH Christi H. Mgr. Hospital & Health Care Used the software for: 2+ years ### "BEST VENDOR PARTNER and ACCT MGR EVER! " May 20, 2026 5.0 Excellent product! Of all the vendors we use throughout our organizations, our TRUMPIA relationship has the best Acct Management! Always responsive and solution oriented! Pros The product is incredibly easy to use. It brings great value for money and we always have Incredible Client Support! Cons Nothing against the product, just the limitations in the wording of our messaging related to legislation for privacy in healthcare Review Source RM Ron M. IT Manager Airlines/Aviation Used the software for: 6-12 months ### "Trumpia Review" June 4, 2026 5.0 Everything has been great so far. Jed and team have been very helpful. We will be renewing our contract. Pros Ease of use, not too much of a learning curve. Good support from the team. I would highly recommend this product. Cons No complaints at this time. Communication with the support team has been good. It was easy to use once you do the first few announcements. Review Source VS Vincent S. Owner Operator Machinery Used the software for: Less than 6 months ### "Excellent service for messaging" October 6, 2025 5.0 Tutorials are well done and easy to follow. Customer support staff is knowledgeable & professional. Transparency and ease of use of the site most certainly seems to be the highest priority of Trumpia. Pros Ease of contacting Support and the use of the site has been a pleasant experience. The team members I've spoken to have been congenial, knowledgeable, and professional. Cons I have not had any experience to date that would be considered as a "least liked". I have been given all the time needed to understand how to get set up with the messaging service and have never felt rushed through the conversation. Review Source EF Edward F. Sales Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Excellent tool to boost sales" October 25, 2024 5.0 Trumpia has been instrumental in boosting our sales by enabling highly personalized and effective customer communication through SMS. Its user-friendly interface and detailed analytics have streamlined our campaigns and improved our overall results. Pros Trumpia distinguishes itself by focusing on SMS messaging, a highly effective and direct communication channel, making it a strategic ally for sales teams. It enables personalized and direct communication with customers, automates SMS campaigns, segments your database, and sends personalized messages to different customer groups. Cons I can't find any negative aspects to point out about this tool. Review Source CW Cynthia W. Senior Practice Manager Medical Practice Used the software for: 2+ years ### "Great customer service" November 5, 2024 5.0 We've used Trumpia for over 3 years now and we are happy with this service. They have helped us improve our business by allowing us to market to our clients effectively and efficiently. Pros Trumpia has great customer service. They answer all of the questions and respond back in a very timely manner. Cons Sometimes the applications are difficult to understand, however, my account manager is always willing to help out. Review Source MB Misty B. CRC Manager Banking Used the software for: 2+ years ### "Very efficient tool " November 5, 2024 5.0 I’ve used Trumpia for over 4 years now and have always been able to get any questions I had resolved in a timely manner. Renewing annually is simple & the site is very user friendly. Pros The ease of use and renewal annually and the check ins periodically from my account manager, \[sensitive content hidden\]. Cons Nothing at this time. They have always been prompt and helpful with any issue that has come up. Review Source WS Whitney S. Associate Dean of Enrollment Services Higher Education Used the software for: Less than 6 months ### "MCC's Trumpia Experience" November 6, 2024 5.0 So far, so good! I know it sounds cliche, but I truly have enjoyed my experience with it so far. I'm glad to know there is a tool to provide the customized usage needed on such a user friendly scale. It's been an amazing journey so far! Pros I like that I can capture specific audiences of students to communicate with and not having to bother other students with information that may not pertain to them. Cons I can't say I've encountered a con quite yet as I'm relatively new to it's usage. Review Source BR Brian R. Founder E-Learning Used the software for: Less than 6 months ### "Trumpia Review " July 2, 2024 5.0 So Far So Great. On-boarding and setup are going smoothly. The team at Trumpia is both accessible and responsive. Everyone has be very positive. Pros Everyone from Trumpia has been on point from the sales rep, technical sales support to the on-boarding and support team. The team has been available and responsive in helping me get things customized and up and running. The New UI and workbench is very nice and somewhat intuitive. Cons Online Support resources could be improved (More Videos and adding a Technical On-Line Wiki). Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Trumpia SMS functionality Workbench Support Team Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) SMS Limitations Review Source AJ Art J. President Marketing and Advertising Used the software for: 2+ years ### "Excellent software, super-responsive support team." April 11, 2018 5.0 Allowed me to reach people that get way too much email to read it all. Pros I like the versatility the most. There are plenty of text messaging solutions out there, but none that can do what Trumpia can do. Text with photos, images, video, audio, numbered mobile coupons with a private web-based redemption site that employees can access on their mobile phones to record discount programs. There's also a web-based customer loyalty program function that replaces paper cards entirely. Tons of options that marketing departments need, like surveys and trackable hyperlinks and automated variable messaging with additional list segmentation depending upon customer response. Has some features that educational and religious organizations would use, though I'm not in those markets. I really am hooked on the list segmentation and automation capabilities. This provides me with the ability to tailor my messages to subsets of the customer base. Set it, and forget- the software does the work. The best feature? That's easy: people actually read their text messages, unlike email, although Trumpia can do that too. It's a single platform that can do texts, email and social media. The USA-based customer support is first-rate and very personal. They've helped me many, many times. I'm not a techie, and support is very important to me. They have a video training library with dozens of short feature videos. I'm very happy with my purchase. Cons That I didn't discover it sooner. A bit of a learning curve for my limited tech capabilities on some of the more advanced features. The support team walked me through those, though. Review Source RM Randy M. Company President Education Management Used the software for: 2+ years ### "Great Product and Service at an Affordable Price" March 7, 2023 5.0 \[sensitive content hidden\] goes above and beyond what customers need, helping to ensure I am trained and happy with the product and find value in Trumpia's products/services. Pros Trumpia's easily customizable workflows is a huge selling point as an automation solution. Cons Some aspects of an active campaign can be tricky to use for beginners, but overall, it's drag and drop functionality makes building texts, emails and capturing data relatively simple. Reason for choosing Trumpia From the moment of first contact the customer service, training, and follow-up have been excellent and are proof that Trumpia and its employees truly care about their customers. Review Source MF Michelle F. President Telecommunications Used the software for: 2+ years ### "Valued Partner" May 31, 2022 5.0 Trumpia has been our valued partner for over 10 years. Their account management and customer service is stellar. Pros Automated features are extremely valuable when setting up marketing campaigns and Trumpia is the best one out there. Cons Need more options for pausing scheduled messages. Review Source JE Jason E. VP, Safety & HR Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Leading Tanker Company wins with Trumpia on communication!" May 11, 2023 5.0 Pros Customer service is flexible to meet our needs. Cons Two user interfaces, I don't have enough product experience to comment on Trumpia's downfalls any further. Review Source DR Daniel R. IT Administrator Higher Education Used the software for: 2+ years ### "Texas A&M Athletics Event Management" June 11, 2024 5.0 It is an overall simple service for a simple need we have that is critical for our gameday care of guests. We like that it's easy to use and facilitates the process of communication. Pros We like that it provides a simple and easy method for guests to communicate with event and security staff Cons Occasional updates will change functionality without notice Review Source VR Verified Reviewer Communications Manager Financial Services Used the software for: 2+ years ### "We use Trumpia for employee text alerts and have been pleased overall." March 1, 2018 5.0 Employee alerts Pros The ability to send immediate alerts to our employees across the country. We heavily rely on this communication tool. Cons The occasional outages and inability to send alerts if that month's payment hasn't processed. We typically have more than enough credits to process an alert. It'd also be nice to be able to buy credits in bulk, as opposed to being obligated to the monthly charge. Review Source CB Claire B. LOA and Benefits Administrator Restaurants Used the software for: 1-2 years ### "Great product with awesome features. Takes some getting used to but very helpful and works well for our company." June 13, 2024 5.0 Pros We love that you can save templates for future use. Cons We do not like that there are separate places to create a contact list and send the message to a list. Review Source Sharon R. Office Manager Used the software for: 6-12 months ### "More than we needed." March 5, 2018 4.0 Using this software gave me insight into the functions I really need for my purposes. It also gave me insight into what is technically possible with this kind of software. Pros I appreciate the technical expertise needed to create this product. It has many useful functions. It allows an organization to collect and communicate with a large number of customers. Cons It has many, many more functions than I need. I need a simple mass texting program to alert our small staff of emergencies. I really dislike that it is almost impossible to use quickly and from a mobile device. Review Source BL Brian L. President Fund-Raising Used the software for: Less than 6 months ### "Trumpia often didn't work when we needed it." June 12, 2023 1.0 Trumpia seems to be down extended periods each and every month. You will not get a refund if you buy credits and then are unable to use them befcause their system is down. Use one of the more reliable options out there. Pros Simple operation. Inexpensive SMS credit. Easy to sign-up. Cons Offline regularly. Poor, difficult to reach customer spport. No refunds when their system is down. Review Source Similar Products Featured ## Related categories [SMS Survey](https://www.capterra.com/sms-survey-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.