--- title: "Trumpia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Trumpia the right SMS Marketing solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131015/Trumpia-2-0/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Trumpia 4.5 (120) [View alternatives](https://www.capterra.com/p/131015/Trumpia-2-0/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Trumpia Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews JH Jay H IT Applications ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “One of the best parts is the automation—it saves us so much time by handling follow-ups, appointment reminders, and even custom responses based on keywords.“ October 31, 2024 KG Kathy G Marketing DirectorConstruction, 501 - 1,000 employeesUsed the software for: 1-2 years. “Trumpia's standard reporting is not as robust as we would like, as far as identifying recipients who have opened, etc., though custom reports can be requested.“ October 28, 2024 JH Jay H IT Applications ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We can segment our audience to ensure the right message goes to the right group, and it’s been really effective in driving engagement. Plus, the analytics give us great insights into what’s working so we can continually improve our strategy.“ October 31, 2024 KB Kevin B Board Member - Executive SecretaryFood Production, 2 - 10 employeesUsed the software for: 1-2 years. “The initial setup can be a bit tedious, especially with the number verification. If you are thinking about using Trumpia remember there will be setup required, so plan ahead.“ November 5, 2024 MW Marion W Director of Housing and Student ActivitiesHigher Education, 201 - 500 employeesUsed the software for: 1-2 years. “The scheduling feature of the text messages has been the most useful for me to be able to plan out exactly when texts need to be sent, months ahead of time!“ November 6, 2024 AC Allyson C Account Services SupervisorMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “The keyword list capacity max of 11 keywords insn't enough.“ November 14, 2024 AS Amy S Associate Executive DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “Knowing we can count on immediate assistance whenever we need it gives us confidence in the platform.“ July 22, 2026 AC Ashley C DirectorPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years. “Hard to set up multiple accounts under the same company. “ September 3, 2025 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Renee T. Executive Assistant Retail Used the software for: 6-12 months ### "Easy to use, wonderful Customer Service!" July 30, 2024 5.0 Amazing! Best Customer Service. Easy to use platform. Pros The CUSTOMER SERVICE!!! I Cannot say enough good things about this. I help run a team, and I also do training. I recommend Trumpia to everyone I train and meet! I left a similar texting service due to lack of customer service. I interviewed 5+ companies and found that Trumpia was the perfect fit! The customer service before I even signed up was amazing. The contact at Trumpia was very good at explaining everything to me and I am very very happy. Cons Sometimes directly texting one contact is annoying because you have to add them as a contact before texting them. Some platforms you can just send a text and type a number and its super easy. I do like that Trumpia is more concerned for safety! Switched from [Texting Base](https://www.capterra.com/p/145774/Texting-Base/) Texting base had poor customer service. Review Source DT Darlene T. PBX Manager Hospital & Health Care Used the software for: 2+ years ### "Trumpia SMCHH" March 31, 2026 5.0 Overall, Trumpia provided what we needed at the time. The messaging was easy to facilitate. Adding and removing people was simple to follow. And if we needed to pull up past history information it was easy to find. Pros It was very easy to use. And the support team was very helpful. If we had an issue or questions, they were quick with helping us. Cons We do not have any cons for Trumpia that I can think. It was very easy to use and the help we received was always amazing. Switched from [Rave Alert](https://www.capterra.com/p/178407/Rave-Alert/) Corporate Office wanted all our facilities to utilize the same product. Review Source TD Terry D. HR Logistics and Supply Chain Used the software for: 2+ years ### "Large company texting solution w/ all the bells & whistles " June 3, 2025 3.0 We researched and started with Trumpia to use as a tool to communicate with our employees during emergencies and other work-related communications but found out the cost for what we needed it for was not cost efficient and work the ROI Pros If you have a large, complex organization with offices/customers across the US, the cost is worth all the features the system offers companies. Cons The cost of the program for a medium-sized organization or a company that is not looking to utilize all the features. Review Source AS Amy S. Associate Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Outstanding Customer Service Makes the Difference" July 22, 2026 5.0 Our experience with Trumpia has been excellent. The platform is reliable, intuitive, and has become an essential part of how we communicate with our stakeholders. Beyond the technology itself, the responsiveness and professionalism of the support team have made a tremendous difference. Knowing we can count on immediate assistance whenever we need it gives us confidence in the platform. We would absolutely recommend Trumpia to organizations seeking a dependable mass-texting solution backed by exceptional customer service. Pros Trumpia has been incredibly easy to use, making it simple for our team to quickly communicate with staff, families, and the community. What truly sets them apart, though, is their customer support. Every request we've submitted has received an immediate response, and our Account Executive, Jed Yi, has consistently gone above and beyond to provide thoughtful, timely assistance. It's clear they value their customers' success. Cons The only challenge we've encountered is the limitation on the number of user logins, especially with the MFA requirement. As our organization has grown and more staff need access, managing logins has become a bit cumbersome. While this is a relatively minor issue compared to the platform's overall value, additional flexibility would be appreciated within our current plan. Review Source AM Adrian M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Trumpia Product and Team are Stellar" June 12, 2026 5.0 Trumpia delivered above and beyond all expectations. We were so happy to do business with them and would encourage others who are considering to work with them to do so. You will certainly not regret it. Pros The product is stellar and far superior than any other on the market but what I loved the most was the care and support of the Trumpia team. They were incredibly kind and took various meetings with us as we learned the platform. Cons There's a little bit of a learning curve but the Trumpia team was always available to assist. I can't think of a single thing I didn't like about Trumpia. Reason for choosing Trumpia Current customers shared that other platforms did not have customer support but Trumpia did and they had a wonderful experience with them. Review Source SG Steve G. IT Service Desk Manager Furniture Used the software for: 2+ years ### "Great Value for the Money and Great Service" September 3, 2025 5.0 My overall experience has been positive and when I needed some assistance Trumpia support was right there to assist. Pros What I like about having Trumpia is the option to have a second way to communicate technical issues or possible office closing due to weather. Most of the time we do this via email, but there have been at least 2 times where Microsoft was having an outage that email was down, so this allowed us to alert our users of the situation. We have looked at other competitors, but Trumpia cost was lower which proved to be a value for the money. The interface is easy to use. System is easy to learn. Cons I really don't have any cons to reports at this time. We don't need to use Trumpia all that much but like I said it has come in handy when we needed it. Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/) Reason for choosing Trumpia Cost of the product do to us only using this as when needed when primary option is not available or outside of normal business hours. Review Source BH Bridget H. HR Generalist Warehousing Used the software for: 2+ years ### "Perfect solution for SMS announcements to employees." April 6, 2026 5.0 Our experience with Trumpia has been great. If in the future we decide the new payroll provider is not what we thought it would be, I would consider using Trumpia again. Pros Our company used Trumpia to send out text announcements to employees on any schedule changes or announcements. It was a great solution for us in order for all employees to important updates. Cons There is not much I can say that we disliked about Trumpia. We only cancelled our account because we swapped to a new payroll provider that had the ability to send SMS updates to employees. Review Source EO Eric O. Assistant Transportation Manager Newspapers Used the software for: 2+ years ### "Easy-peasy Mass Messaging" March 13, 2026 5.0 Pros Trumpia greatly streamlines the process of sending text messages to our stakeholders. In just a few moments, I can compose the message, choose whom among the preset contact lists receives it, and send the message. Trumpia makes it easy to keep everybody up to date with important information. Cons There have been occasional downtimes over the years when we needed to use it, but lately everything has been running great. Review Source CH Christi H. Mgr. Hospital & Health Care Used the software for: 2+ years ### "BEST VENDOR PARTNER and ACCT MGR EVER! " May 20, 2026 5.0 Excellent product! Of all the vendors we use throughout our organizations, our TRUMPIA relationship has the best Acct Management! Always responsive and solution oriented! Pros The product is incredibly easy to use. It brings great value for money and we always have Incredible Client Support! Cons Nothing against the product, just the limitations in the wording of our messaging related to legislation for privacy in healthcare Review Source DD David D. Grain Buyer Food Production Used the software for: 2+ years ### "Grain Department" March 26, 2026 5.0 Our overall experience has been very good with Trumpia. I would recommend and have done so, this system to others. Pros Trumpia has been a great tool for us in communicating with a vast group of vendors. We use the Trumpia platform for price changes in our grain markets. We seem to have very little issues. This system is very easy to use and seems to be the best value for our money spent. Cons We do seem to have a little trouble with some phone numbers not being able to receive the text message Review Source VS Vincent S. Owner Operator Machinery Used the software for: Less than 6 months ### "Excellent service for messaging" October 6, 2025 5.0 Tutorials are well done and easy to follow. Customer support staff is knowledgeable & professional. Transparency and ease of use of the site most certainly seems to be the highest priority of Trumpia. Pros Ease of contacting Support and the use of the site has been a pleasant experience. The team members I've spoken to have been congenial, knowledgeable, and professional. Cons I have not had any experience to date that would be considered as a "least liked". I have been given all the time needed to understand how to get set up with the messaging service and have never felt rushed through the conversation. Review Source AK Abbee K. Senior Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Trumpia = GAME CHANGER!" November 13, 2024 5.0 We have used the product for years and every client we have used it for has thanked us for bringing it to the table. Communication between us and our clients has completely changed positively since using the product! Pros This tool has been such a game-changer for our communication with our customers. Its a quick and easy way to get a message across to our customers. We love the product!! Cons The only issue we run into is blocked phone numbers. Sometimes when we're adding customers to the list, we run into an issue adding them because they have a block on their phone and we have to take extra steps to remove the block to add them. Review Source DC DIANNA C. Owner Farming Used the software for: 2+ years ### "Easiest Platform for SMS Services" July 24, 2024 5.0 We have been customers for years. Any time we have a question or problem your support team is just a call away!! Always a REAL person to talk to and guide you right through every situation!! Well done on great customer support team!! Pros I love how easy it is to use and the platform is great. Most important is the Customer Support! Five Stars for your team!!! They are always AMAZING Cons The cost. Since we only use SMS I wish there was a simple, inexpensive way to go back to just purchasing blocks of SMS messages. Review Source AJ Art J. President Marketing and Advertising Used the software for: 2+ years ### "Excellent software, super-responsive support team." April 11, 2018 5.0 Allowed me to reach people that get way too much email to read it all. Pros I like the versatility the most. There are plenty of text messaging solutions out there, but none that can do what Trumpia can do. Text with photos, images, video, audio, numbered mobile coupons with a private web-based redemption site that employees can access on their mobile phones to record discount programs. There's also a web-based customer loyalty program function that replaces paper cards entirely. Tons of options that marketing departments need, like surveys and trackable hyperlinks and automated variable messaging with additional list segmentation depending upon customer response. Has some features that educational and religious organizations would use, though I'm not in those markets. I really am hooked on the list segmentation and automation capabilities. This provides me with the ability to tailor my messages to subsets of the customer base. Set it, and forget- the software does the work. The best feature? That's easy: people actually read their text messages, unlike email, although Trumpia can do that too. It's a single platform that can do texts, email and social media. The USA-based customer support is first-rate and very personal. They've helped me many, many times. I'm not a techie, and support is very important to me. They have a video training library with dozens of short feature videos. I'm very happy with my purchase. Cons That I didn't discover it sooner. A bit of a learning curve for my limited tech capabilities on some of the more advanced features. The support team walked me through those, though. Review Source EF Edward F. Sales Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Excellent tool to boost sales" October 25, 2024 5.0 Trumpia has been instrumental in boosting our sales by enabling highly personalized and effective customer communication through SMS. Its user-friendly interface and detailed analytics have streamlined our campaigns and improved our overall results. Pros Trumpia distinguishes itself by focusing on SMS messaging, a highly effective and direct communication channel, making it a strategic ally for sales teams. It enables personalized and direct communication with customers, automates SMS campaigns, segments your database, and sends personalized messages to different customer groups. Cons I can't find any negative aspects to point out about this tool. Review Source AG Anthony G. Board of Directors Professional Training & Coaching Used the software for: 2+ years ### "Great value for functionality" July 27, 2023 5.0 From setup to training, implementation and execution, Trumpia spends quality time to make sure we understand how each feature works best for our organization Pros We primarily use the Text Voting feature, and that runs incredibly smooth. We are able to provide easy prompts, customize the reply, and promote our academy. Cons Not Trumpia's fault, but it would be nice if the FCC would allow us to use a 5-digit contact part time Review Source JM Jin M. Business Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect for what we need" November 11, 2021 5.0 Pros We have been using Trumpia for our organization for nearly two years, and what stands out to us is the technical support and customer service. We have never had to wait more than an hour for our AM to respond (Jed), and they've been really quick to provide support and insight. The platform itself got a facelift with its interface a couple weeks ago, and the messaging and inbox runs noticeably smoother than before. The customization with the campaigns and keywords has also been instrumental in helping us with our internal staff communications. Cons The software at times can get buggy and laggy (less so now) - we've had to clear our cache or use the platform on Icognito mode at times. Review Source GM Glen M. Marketing Brand Specialist Automotive Used the software for: 6-12 months ### "Easy use of mass text messages" May 31, 2024 5.0 great \[sensitive content hidden\] our rep is always there to help Pros to reach out weekly and keep our customers informed about what is going on a second source of communication with our customers other then social media outlooks Cons not much to dislike easy to use system that allows us to reach more guestg Review Source MF Michelle F. President Telecommunications Used the software for: 2+ years ### "Valued Partner" May 31, 2022 5.0 Trumpia has been our valued partner for over 10 years. Their account management and customer service is stellar. Pros Automated features are extremely valuable when setting up marketing campaigns and Trumpia is the best one out there. Cons Need more options for pausing scheduled messages. Review Source VR Verified Reviewer Digital Engagement Specialist Education Management Used the software for: 1-2 years ### "Prospect Communications via SMS" October 26, 2021 4.0 Customer service is great. Process of list management and deployment can be streamlined. List management can be set up a bit more user friendly. Pros I like that I am able to re-enforce our email communications via SMS as well. Scheduling and link shortening feature as well as personalization options are great. Cons I think the user experience can be a bit better. I want to be able to see sent messages and currently, I can only duplicate them in order to see them. Review Source DR Daniel R. IT Administrator Higher Education Used the software for: 2+ years ### "Texas A&M Athletics Event Management" June 11, 2024 5.0 It is an overall simple service for a simple need we have that is critical for our gameday care of guests. We like that it's easy to use and facilitates the process of communication. Pros We like that it provides a simple and easy method for guests to communicate with event and security staff Cons Occasional updates will change functionality without notice Review Source VR Verified Reviewer Communications Manager Financial Services Used the software for: 2+ years ### "We use Trumpia for employee text alerts and have been pleased overall." March 1, 2018 5.0 Employee alerts Pros The ability to send immediate alerts to our employees across the country. We heavily rely on this communication tool. Cons The occasional outages and inability to send alerts if that month's payment hasn't processed. We typically have more than enough credits to process an alert. It'd also be nice to be able to buy credits in bulk, as opposed to being obligated to the monthly charge. Review Source CB Claire B. LOA and Benefits Administrator Restaurants Used the software for: 1-2 years ### "Great product with awesome features. Takes some getting used to but very helpful and works well for our company." June 13, 2024 5.0 Pros We love that you can save templates for future use. Cons We do not like that there are separate places to create a contact list and send the message to a list. Review Source Sharon R. Office Manager Used the software for: 6-12 months ### "More than we needed." March 5, 2018 4.0 Using this software gave me insight into the functions I really need for my purposes. It also gave me insight into what is technically possible with this kind of software. Pros I appreciate the technical expertise needed to create this product. It has many useful functions. It allows an organization to collect and communicate with a large number of customers. Cons It has many, many more functions than I need. I need a simple mass texting program to alert our small staff of emergencies. I really dislike that it is almost impossible to use quickly and from a mobile device. Review Source KCM Kyle C M. Director of HR Hospitality Used the software for: 2+ years ### "I love Trumpia!" July 30, 2024 5.0 Phenomenal. I have brought Trumpia to a couple different companies and have recommended Trumpia to others. Pros So easy to use and fabulous customer service (not that I need them very often). Cons Be cool if there was an app to create messages from my cell phone Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.