# BigTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BigTime the right Time Tracking solution for you? Explore 658 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131076/BigTime/reviews --- BigTime 4.6 (658) [View alternatives](https://www.capterra.com/p/131076/BigTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BigTime Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews SK SAnthosh K ACCOUNTANTInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Big time is a user friendly software while invoicing and tracking of consultants working hours it is very useful rather than manual tracking, i feel like it should get upgrade at few segments like interface,and invoice templates.....etc.“ April 11, 2025 ZP Zina P Business CoordinatorArchitecture & Planning, 11 - 50 employeesUsed the software for: 1-2 years. “Although there is not a lot of issues happening with invoice processing, when it does experience an issue, the resolution takes a long time.“ May 23, 2025 RK Rahul K Physcian AssistantHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Reporting, expense entries, billing invoices are some of the relevant options that make it appealable for users.“ July 14, 2024 Louisa C Customer Success ManagerRetail, 10,001+ employeesUsed the software for: Less than 6 months. “With so many competing demands from our vendors which we manage, it is hard to make sure everything you do, especially recurring tasks, is efficient and not a time-suck“ August 31, 2024 Mauricio E Business ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Easy time tracking, task management, track projects and profitability, continuos feature improvement.“ May 20, 2025 RW Richard W Senior PartnerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “We have not done very good on integrating Bigtime with Quickbooks but that is more of a Con for our Accounting team and not a reflection on the Bigtime product“ August 28, 2024 LB Louis B Vice-PresidentInsurance, 10,001+ employeesUsed the software for: More than 2 years. “We have been using it for over 3 years at our company and it is much simpler and faster to complete our time entry by project.“ September 16, 2025 Louisa C Customer Success ManagerRetail, 10,001+ employeesUsed the software for: Less than 6 months. “Had some issues enrolling / on-boarding some colleagues, with slow customer service response“ August 31, 2024 ## Showing most helpful reviews Showing 1-25 of 658 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Louisa C. Customer Success Manager Retail Used the software for: Less than 6 months ### "BigTime made my 200% more efficient, and their work lives much better!" August 31, 2024 5.0 BigTime surpassed our team's expectations. With so many competing demands from our vendors which we manage, it is hard to make sure everything you do, especially recurring tasks, is efficient and not a time-suck Pros Simple to use, huge value for price, highly rated within team Cons Had some issues enrolling / on-boarding some colleagues, with slow customer service response Switched from [Clockify](https://www.capterra.com/p/169607/Clockify/) BigTime had better value proposition of being able to look at time management overarching team-wise in order to make effective change Review Source Courtney S. System Administrator Information Technology and Services Used the software for: 1-2 years ### "BigTime streamlines our projects efficiently" November 13, 2023 4.0 BigTime's live chat feature is fantastic because of how quickly you can get a response. The interface is quite simple to use. When I need to submit my timesheet, I always turn to BigTime, and I've never had any trouble with it locking up on me or taking too long to load or reload the website. Pros BigTime makes keeping track of time and money very easy.It provides smooth interaction with QuickBooks Online.With BigTime, it's easy to organize your day and keep track of your projects. Cons The developer has adopted the idea that fixing all known operational faults will boost business productivity and open the door to future modifications. Switched from [Paymo](https://www.capterra.com/p/137033/Paymo/)[BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/) BigTime's ability to integrate with QuickBooks makes it a breeze for us to enter payments to our suppliers there. Super simple, fast, and useful. Review Source EJ Eric J. SVP Utilities Used the software for: 1-2 years ### "BT for Android Users Support Sucks" December 16, 2024 1.0 Basically, as a high-end Android user (Fold 5 1 TB), it sucks. My partners which are I-guys have no problem with the upgraded app unlike me. Through emails I was "told" that it works fine on a Galaxy S23 if memory serves correctly. So, I dug up a retired Note 20 which does not work either. I have asked, of course via delayed email correspondence since communication with real people cannot be accomplished with this group, if some type of "remote in" to my phone could be done to troubleshoot. Nope. Pros It is good for people on the road frequently to capture time and expenses real time. H Cons It seems to cater to IPhone users for mobile application. As an Android user (Fold 5), the upgrade app does not work. After months of back and forth via emails no solution reached. There is no in-person telephone support to obtain a solution. Review Source Maddie B. Game Developer Computer Games Used the software for: 1-2 years ### "Both the interface and the customer service are excellent" September 6, 2023 4.0 Through the BigTime Wallet, sending and receiving invoices is a breeze. BigTime has improved the speed with which we are paid. The fact that it integrates with Quickbooks makes billing a breeze. Using BigTime wallet, you can get paid much more quickly. Pros It's simple to use, and the help desk service is excellent. Brittany U. and I got on a Zoom session to discuss the problem, and we were able to address it quickly. You can count on an immediate response from the support team, or at least a prompt reply. Cons Until the features are explained in greater detail, they may be difficult to use. Is there a way to add files or links to external files to a project? Not yet, at least. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Sending bills via email has been giving me trouble recently. I've been getting guidance from Tyler Gubser who has been assisting me with them, as well as with learning how to initiate client setup. He has taught me the ropes of invoice drafting. Review Source Brandon E. Sales Specialist Hospital & Health Care Used the software for: 1-2 years ### "BigTime helps with expense and project management" September 22, 2023 4.0 We are using BigTime to handle our expenses and our projects. We've been having some money problems, and our finance department had been using Divvy before they found BigTime. While Divvy did provide us with a bird's-eye view of our spending, BigTime provided us with a glimpse as well as other, more in-depth insights into our expense management challenges. Pros You'll be able to teach your coworkers how to use BigTime in no time at all thanks to its straightforward design and user-friendliness. In addition, they sent us materials that taught us how to use the program. Cons It's possible to spend a lot of money on BigTime. Since the plan we could afford for BigTime didn't include most of the capabilities we required, we had to cancel certain low-priority projects in order to use BigTime to its full potential. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Because Bigtime provides the specifics of each entry, we can easily keep track of the time we've spent on each engagement. We've been using Bigtime for over a decade since it's flexible and the support team is great. Review Source SK SAnthosh K. ACCOUNTANT Information Technology and Services Used the software for: 6-12 months ### "Big time boosts productivity,gets the job done" April 11, 2025 4.0 Big time is a user friendly software while invoicing and tracking of consultants working hours it is very useful rather than manual tracking, i feel like it should get upgrade at few segments like interface,and invoice templates.....etc. Pros I like most about Big time is Time tracking, billing,budget,expense tracking,integration with other tools. Cons mobile access,interface is outdated,steep learning curves,limited invoice templates Review Source IC Isaiah C. IT Lead Accounting Used the software for: 2+ years ### "BigTime is the best!" March 19, 2025 5.0 Working with BigTime has been great and I am looking forward to continue our partnership. Pros BigTime's features make it super easy to track budget to actuals and get vital reports out to managers. Additionally, their customer service is great! Cons Once in a blue moon, I encounter bugs in the system. However, none large enough to impede on my firm's workflow. Review Source LD Lyndsay D. Tutor Education Management Used the software for: 1-2 years ### "BigTime Was Great" July 24, 2025 5.0 Overall, BigTime was a really good experience. I am especially glad our company used BigTime before the current CRM so I could learn on a more user-friendly format. I miss BigTime often for its convenience and ease of use Pros Our company used BigTime before, and I really miss it compared to the new CRM. One of the best parts about BigTime is that it would save all your entries so you don't have to constantly be updating it with the same information. The categories were also more straightforward and easier to navigate Cons It would have been nice to have the entries be that much more user friendly. Maybe have options to mark a client/entry as optional so I don't have to erase categories. Also allow click and drag to move entries. Review Source JD Jesse D. Co-Founder Media Production Used the software for: 6-12 months ### "Mega Cloud PM, EMPSA, and Tasks Management with BigTime " January 16, 2025 5.0 Provision of mega cloud documentation, PM, task and team management. Besides, robust EMPSA services among other services. Pros Online billing and subscription service, proofing and adding due dates on projects and Tasks. Reliable and efficient EMPSA, online PM, and Exclusive QuickBooks integration. Cons Nothing to raise in this section, it has it all we needed. Review Source ZP Zina P. Business Coordinator Architecture & Planning Used the software for: 1-2 years ### "Big Time Review" May 23, 2025 4.0 Overall Big Time has helped accomplish our invoicing, reporting, evaluate, utilization and billing requirements day to day. Pros Big Time is very intuitive and easy to navigate. I use the Invoicing module and it has been helpful for me. I like that it is reliable and we seldom experience downtime. Cons Although there is not a lot of issues happening with invoice processing, when it does experience an issue, the resolution takes a long time. Worst sometimes we just have to work around it because it can't be solved. Review Source SN Sonja N. CFO, VP Marketing and Advertising Used the software for: Less than 6 months ### "Great Customizable Software" January 28, 2021 5.0 In our month of using BigTime, our experience has been wonderful! Our Customer Success Manager is AMAZING! We ran into some logging in issues for a team member and she jumped right on getting it fixed for us! The software has been so beneficial for Project Management in the month we have been using it. We still have a training session left with our CSM at BigTime to learn more features it offers and we cannot wait to learn what else it has to offer! Pros That it is so customizable from just about every feature it offers. Easy to use. Intregrates with QuickBooks. The white glove service from our customer success manager, \[SENSITIVE CONTENT HIDDEN\]. All of the report options and customizations Project Management and tracking on all aspects of a project. The Knowledge based section for finding information on how to use features. Cons That you cannot change the Project Fee to say Project Budget. This is just a preferred naming system for our company though, so not the end of the world that we could not change this. Reason for choosing BigTime Our \[SENSITIVE CONTENT HIDDEN\] and team looked at a lot of options but none compared to BigTime Switched from [DeskTime](https://www.capterra.com/p/168660/DeskTime/) DeskTime just was not cutting it for our team, it was very limited on features and the timer would shut off if we were using it during timed consulting sessions, which was not helpful for tracking billable hours for projects. Review Source CS Carlos S. Office Assistant Security and Investigations Used the software for: 1-2 years ### "Big Time Upgrade Project" November 7, 2024 5.0 The use of Bigtime adding jobs and preparing the info to add Professional Times and expenses is very fluent and let you to determine the invoice to our client. Pros It is easy and flexible in many of the task Cons I'm using an old version and the upgrade is going to be a hard Time. Review Source JR Jennifer R. Admin Assistant Accounting Used the software for: Less than 6 months ### "Admin Assistant " August 14, 2024 5.0 I am very happy with Big Time and your customer service. Pros I like how intuitive BT is and I like the invoicing system. Cons I would very much like to be able to cap invoices to budgets and to not be able to automate invoices that are over the budget in the system. Review Source GF Georgios F. Engineer Maritime Used the software for: 1-2 years ### "BigTime review" February 15, 2024 5.0 BigTime is a very useful program. I suggest it without a second thought. You can control everything with very big ease and the very imortant is that you know at any time you have next to you the support team to answer all your queries and solve all your problems. Is my pleasure to use BigTime. Pros BigTime program can do it all, you can use it for project management modules, time tracking, expenses, resource allocation and finances. Very friendly for use program. Can have integration with WIP tracking and other programs. The 24/7 chat support is very helpful and gently and they can answer to all of our queries. Cons The mobile app is very limited and it stucks very often. Except this I cannot say that I find something else negative by using BigTime. Review Source TL Tamara L. Director of Operations Construction Used the software for: 2+ years ### "Small Business Review of BigTime" May 23, 2023 4.0 Overall, BigTime is effective and does what we need it to do. We are happy with it. Customer Support is also really good. They are helpful, patient, and thorough. Pros BigTime has all the features we need to track time and expenses and automate billing. Forecasting and utilization tools are also great features which allow us to better manage staffer availability so clients are covered and staffer's aren't over worked. Reporting and analytics are very good, though there are some reporting features that could be improved Cons There are some idiosyncrasies that can get tiresome; date ranges disappear constantly when drafting invoices; there are features that have an adverse effect on rate population if not used properly, some internal functions clash if entered (or not entered) in multiple places, online tutorials could be better, live chat can take a very long time - i have noticed that upgrading to Premier has helped - the wait is now no more than a few minutes. Review Source Nicholas B. Director of Operations Architecture & Planning Used the software for: 2+ years ### "Easy to use software with great customer support" September 30, 2021 5.0 As I've said above, fee tracking and time tracking have really tightened up for our company thanks to BigTime. We're able to know the health of our projects in one click with a report. Pros Our small business needed a platform to help us accurately track the financial health of our projects. We moved to BigTime from QuickBooks Online because we needed deeper control of our time entries and fee tracking. The Report Center really leverages the data entered into the system so that at a push of a button your data is organized and presented in an easy to understand report. Custom reports are a great feature, and with the help of the support team you can create whatever report your company needs. Thanks to BigTime we've been able to track the health of our projects with precision, and the overall health of our company has BigTime to thank. Everyone we've worked with at BigTime (\[SENSITIVE CONTENT\]) have been extremely friendly and helpful whenever we've come to them with a problem or request. Cons As BigTime has grown over the years they've taken their users suggestions to heart. If a feature isn't currently active on BigTime it most likely is in the pipeline for future integration. We've seen our suggestions turn into real features throughout the duration of our use of the platform which is always great to see when companies listen to their customers. Sometimes the reporting center isn't as intuitive as you'd like it to be, but with a little help from their support team they can help custom build your reports with you. Review Source JW Jamie W. President Accounting Used the software for: Less than 6 months ### "Software only good at time tracking, not billing management." October 16, 2022 1.0 This product was grossly misrepresented to me by the sales team. They don't understand the capabilities of the software and only want to make a sale. It is not a good software for me and a terrible fit. I specifically said I didn't want to have to integrate with QB and now that is the only option I have to get reports and billing invoices. It will take many hours to reconcile back to QB and at this point, it would take less time to start over with a new software. Pros It is easy to input time and create the invoices. Cons I don't like the fact that I can't generate a report of services billed. You have to integrate with another software like QB to get any information on sales by item. You can't easily see how much a client owes you without manually adding up the outstanding invoices and the credits don't apply. There is no way to generate a billing invoice in BigTime. Basically it is only useful to track time and create invoices. Also, BigTime Wallet is unreliable for depositing payments. It take more than ten days in some situations. Reason for choosing BigTime The sales team had the best pitch. Review Source Amanda D. Key Account Manager Hospitality Used the software for: 2+ years ### "BigTime Saves Time " September 4, 2022 5.0 Reporting and invoicing upon project completion. Pros BigTime automate time and expense tracking on projects which improve productivity in real-time. Cons The bugs that I used to complain about were eradicated by vendor success team. Review Source LP Lorie P. CFO Management Consulting Used the software for: Less than 6 months ### "BigTime is the real thing!" February 8, 2022 5.0 BigTime has changed our way of recording employees' time and invoicing our clients. Putting our time into BigTime is extremely easy for our employees. We can track projects and see productivity in real-time. This then easily translates into our invoices for quick review prior to emailing to clients. The response to the new look of our invoices has been amazing. We have been told they are so easy to review and process for payment. Several of our clients have completed the payment process on their end in a very short period of time, which has led to quicker payment to us. Pros The best feature of BigTime is time tracking. First, it is easy for employees to record their time. Second, it gives managers the ability to track the time their employees spend on their projects. Cons The only issue I have had so far is the need to refresh BigTime in a new window in order to see the changes that I made. It isn't a very big deal to have to do that. I was also told in the chat feature that using Chrome vs Edge would solve this problem. So an easy solution to a non-problem. Review Source SC Stephanie C. Administrative Assistant Civil Engineering Used the software for: 6-12 months ### "It keeps getting better!" September 21, 2021 5.0 I appreciate the live chat feature - support readily available. Pros The ease of the timesheets is huge! Staff don't find it cumbersome. Then we use the timesheet detail report to show work done for the week on projects. This helps the President see where time is spent and then he advises what projects are ready for billing. The invoicing process is smooth as BT already has time spent allocated for the job and we in put and subcontractors and expenses. So all the information is in one place. The invoice can be approved right in BT and then sent to the client. Payments are logged right into BT and the BEST thing is that client/project information, invoices AND payments are ALL synced into Quickbooks. That was the selling feature for us. Cons We have just added BigTime Wallet - a feature allowing clients to pay invoices with a credit card or ACH just by using a link. We are just beginning to use it. Today we had some help from \[SENSITIVE CONTENT\] in figuring it out. I do wish the sales department had gotten us set up with technical support from the get-go. But we are making quick progress, again thanks to \[SENSITIVE CONTENT\]. Review Source PM Paige M. Office Manager Oil & Energy Used the software for: Less than 6 months ### "Robust and Intuitive" June 24, 2021 5.0 We are able to manage multiple business lines and a variety of projects, all with unique time and expense management needs all in one place. Pros I like that the features are extensive and useful. It is organized in such a way that it is intuitive and easy to use. The implementation and customization has been a lengthy project, but having every possible scenario available to us for configuration has been useful. Cons Sometimes the features and options seem to take over. While a basic solution might have been more ideal for our current situation, the future abilities of the software to meet our changing needs will be helpful no doubt. The training has been a bit "fast paced" and feels almost rushed, but it only makes sense for BigTime to want to get the implementation completed as soon as possible. Reason for choosing BigTime Additional features, all in one type capabilities, cost. Review Source Cyndi S. Operations Manager Civil Engineering Used the software for: Less than 6 months ### "Easy to use, top notch service and support " June 28, 2022 4.0 Overall, I love the interface, I love the easy of use, and I love the support. Even without being fully functional yet, we are getting a lot of raves from staff who appreciate the ease of approvals, the easy to use timesheet, and the functionality. Pros The timesheet module is amazingly easy. Since this is where the bulk of my team are working, it made roll out super easy. The system is over all generally very intuitive and user friendly. It's also pretty idiot proof and its not easy to mess things up. Invoice creation is outstanding, with a ton of options and features. But the best part is their support team. They have worked so hard to ensure we have a product that meets ALL of out needs. Our implementation and training with BigTime has been the best I've ever worked with in my career. Cons Right now, it's a little buggy and they are still implementing and adjusting certain things. The fundamentals are there, but it's obviously still newer software. Review Source VR Verified Reviewer Assistant Project Manager Research Used the software for: 1-2 years ### "Good Basic system that is easy to use" May 14, 2019 4.0 Overall BigTime is a good system that works for what it is suppose to and is simple to use for someone that knows how to use a computer. We have been able to track hours against certain projects by person which helps us with cost estimating. I am sure there are plenty of good systems out there but I have been satisfied for my responsibility when using BigTime. Pros The ability to pull out job lists with titles is very convenient for having team review meetings. You are able to pull out most reports into excel and filter and sort from there. Having the task status is very useful for those who utilize that feature. My office does not take full advantage of the capabilities this system offers but does work for us when being used. Cons For the new Gantt chart feature I have not been able to use very much but am disappointed it is not able to be exported into excel like the other reports. The difficulty with this system is that it is only as good as your weakest link. For my office enforcing full participation is difficult and that prevents us from taking full advantage. I do not work in accounting but apparently it does not sync as well as it used to for quick books and other software. This makes work duplicated on that end which is really inconvenient. Another item that is irritating is when pulling complete job list you have to do it a certain way or else it will not pull old jobs that you were not listed as team member for. That caused some confusion/concern during review meetings. Review Source DC Derek C. Operations Manager Maritime Used the software for: 2+ years ### "Bigtime Review" April 26, 2019 5.0 My company is able to use Bigtime for time and job management. All of our employees utilize it and is pretty user friendly. Customer support is extremely important to me and I have been working with representative who is the Manager for Customer Success and she has been great to work with! Without her support I would not have been able to learn how to utilize all of the functions that are beneficial for our business. I look forward to continuing to work with representative with helping me grow my knowledge of the software and utilize all of the great functions Bigtime has to offer. Thank you representative! Pros I like the functionality and how we were able to have some custom features made that are helpful for my job/company and how we use Bigtime. Cons I don't like that there are some advanced features offered but they are not completely working when I try to set them up. Review Source Response from BigTime Software April 30, 2019 Derek, Thanks so much for taking the time to post a review for us here at BigTime. We're very pleased to hear that your interactions with Chris are helping you to understand all of our software's functionality and how you can apply your business processes to it. This is great to hear! As well, be sure and check out our Knowledge Base, which has hundreds of detailed articles on all of BigTime's functionality - these articles will prove to be invaluable as you continue to learn about BigTime's advanced features: http://kb.bigtime.net/ We hope this helps, and thanks again! The BigTime Customer Success Team Jennifer S. General Manager Civil Engineering Used the software for: 2+ years ### "Excellent choice for us" February 20, 2019 5.0 Excellent Pros The software is a perfect fit for our firm. The support staff is a great rep & super helpful too! Cons Wish we had found it sooner. Would like to be able to have a "retainer" function too. Review Source Response from BigTime Software February 26, 2019 Jennifer, Thanks so much for taking the time to leave us a review here at BigTime - we sincerely appreciate the time and the effort taken to do so! We are very glad you found us now and that you're enjoying both our software and our support services. We work very hard to make them both best in class. :) Regarding retainers, you can always use BigTime's Manual Invoicing feature to do basically the same thing. Here's a KB Article that shows you just how to make that happen: http://kb.bigtime.net/using-bigtime/invoicing/creating-draft-invoices/creating-manual-invoices/ We hope this helps and please do not hesitate to reach out to us if we can be of further assistance! Thanks so much, The BigTime Customer Success Team Similar Products Featured