--- title: "The Receptionist for iPad Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is The Receptionist for iPad the right Visitor Management solution for you? Explore 329 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133191/The-Receptionist-for-iPad/reviews/" page_type: "reviews" language: "en" --- The Receptionist for iPad 4.8 (329) [View alternatives](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of The Receptionist for iPad Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Sara W OwnerMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “User-friendly; options to contact the provider by phone and email are nice.“ January 26, 2026 EL Esther L Sr Office ManagerConstruction, 201 - 500 employeesUsed the software for: Less than 6 months. “The connection to the printer is a bit difficult to deal with at times.“ August 29, 2023 SD Samantha D Director of OperationsMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The seamless process has not only enhanced client satisfaction but also improved the efficiency of the office operations“ June 23, 2025 ZV Zach V Admin. AssistantEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “printer labels for said printer are costly.“ June 24, 2024 NS Nicole S HR DirectorNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “Being a small to mid-sized nonprofit, The Receptionist for iPad was within our budget and meets our needs.“ April 29, 2025 KT Karol T OPerations ManagerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “If you want to have your visitor name badges/labels in 4 color they are very expensive so I wish there was a less expensive alternative.“ February 7, 2023 JW Jill W Director of AdministrationConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “It is simple for visitors to understand how to use it and we love that we can set back up responders if someone is not answering their notice they have a guest then their assistant or another team member can be notified that there is someone waiting for assistance.“ December 11, 2023 DK Diana K Office AssistantGovernment Administration, 11 - 50 employeesUsed the software for: Less than 6 months. “In the beginning I didn't like all the updates for the iPad but that's to be expected with new technology. “ June 20, 2023 ## Showing most helpful reviews Showing 1-25 of 329 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sara W. Owner Mental Health Care Used the software for: Less than 6 months ### "Receptionist review" January 26, 2026 5.0 Pros User-friendly; options to contact the provider by phone and email are nice. It's been consistent with no glitches. Cons A bit pricey. It would be nice if it was more affordable but it is still worth keeping for the moment. Review Source SM Susy M. Executive Assistant Commercial Real Estate Used the software for: Less than 6 months ### "Great "virtual receptionist" when a live receptionist is not monetarily feasible." June 9, 2025 5.0 Our experience has been excellent - this provides what we need, for a reasonable price, and is very easy to set up and use! Pros This product really filled a need for us at a building that doesn't have a live receptionist. We still wanted our tenants to be able to be notified when they had a client/customer, and this works perfectly for that need. We also wanted our tenants to be notified immediately when they received packages. With the Receptionist for iPad, they are notified by either an email or as a text message (whichever they prefer) right away so they can retrieve their packages without delay. We love having the knowledge that our tenants are still being taken care of when we are not able to be at the desk. It is cost effective, and very easy to program/edit. Great customer service as well! Cons So far, there are no cons for us. An update caused it to go down for a brief while, but they worked quickly to fix the issue, and also communicated with us throughout the process with updates! Alternatives considered [Greetly](https://www.capterra.com/p/225877/Greetly/)[Envoy](https://www.capterra.com/p/143721/Envoy/) Reason for choosing The Receptionist for iPad The Receptionist for iPad fit our needs better. Greetly and Envoy were more expensive and seemed to be geared more toward a single large company, and couldn't accommodate our building with multiple smaller tenants. Review Source SG Samuel G. Administrator Accounting Used the software for: 6-12 months ### "A highly competent check-in software" July 25, 2026 5.0 Pros This is a simple to use sign-in software that helps keeps visitors well monitored and keeps the visiting process efficient and secure. Cons It would be great if there were slightly more customisation options to help streamline the process further for specific situations. Review Source UM Unikka M. Owner Legal Services Used the software for: Less than 6 months ### "It's An Ok Product " March 24, 2025 3.0 Overall I've had a good experience with The Receptionist. The current price fits the product. Pros Capture the customers name, email, phn# and the voice prompts. Cons Dont have the availability to cature phone numbers correctly, dont have the availability to send sms to only certain customers, dont have availability to log customers out without stating they had an appointment, and limit analytics. Alternatives considered [Greetly](https://www.capterra.com/p/225877/Greetly/) Reason for choosing The Receptionist for iPad Price and what was offered over the competitor Switched from [Excel Analyzer](https://www.capterra.com/p/170910/ExcelAnalyzer/) Needed an automated system that was faster Review Source NS Nicole S. HR Director Non-Profit Organization Management Used the software for: 6-12 months ### "Reliable & Affordable" April 29, 2025 5.0 It has been a positive experience. From demo to use, we have had nothing but good experiences. Pros The functionality and cost. Being a small to mid-sized nonprofit, The Receptionist for iPad was within our budget and meets our needs. Cons The Receptionist has met our needs. We have no complaints about the product or customer service. Alternatives considered [Greetly](https://www.capterra.com/p/225877/Greetly/)[Envoy](https://www.capterra.com/p/143721/Envoy/) Reason for choosing The Receptionist for iPad Functionality and price. Although the functionality among devices was similar or the same, it was the cost that led us to pick The Receptionist. We needed something simple and lower cost, as we are a nonprofit. Review Source SC Sany C. Facilities Administrator Information Technology and Services Used the software for: Less than 6 months ### "User Friendly and Versatile App " May 6, 2025 5.0 very positive experience since the beginning. Sales director is very knowledgeable and the onboarding team is also helpful. Not many visitor management software supports IPA as this is the critical function we need for our company, and The Receptionist was happy to help working with our other vendor. Pros user friendly and intuitive surface, reasonable price and good customer support. Sales team are pretty helpful as well. Cons only supports Apple devices for now. Hopefully it can support other OS so the hardware costs could be lower Switched from [FacilityOS](https://www.capterra.com/p/150781/FacilityOS/) previous products were too expensive, and service was bad, slow responding time, account manager not reachable Review Source EE Ethan E. IT Support Supervisor Construction Used the software for: Less than 6 months ### "New receptionist customer - we have yet to experience all of the features but so far a great product" January 26, 2022 5.0 Communication in general with the sales/service team has been excellent. They responded quickly with any questions we may have and immediately provided support. Shoutout to \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] for providing great customer service! Pros The contact list and its accuracy is one of the strong points of this product. The other is the ability to integrate our Active directory. Although we have not use this product in a production environment just yet I have tested and piloted a few of the available features. I like that it is easy to customize and manage. Cons To be honest we haven't used it long enough to give a valid "con," we're currently waiting to move into our new office to pilot this product in a production environment. Alternatives considered [ALICE Receptionist](https://www.capterra.com/p/151331/ALICE-Receptionist/) Reason for choosing The Receptionist for iPad From our testing, it seemed to be the most user friendly and allowed us full control. It can also be easily managed by not so "tech savvy" individuals which is a plus. Review Source KS Kimberly S. Human Resources Generalist Warehousing Used the software for: 6-12 months ### "100 out of 100!" August 5, 2025 5.0 The experience working with this product has been flawless! From the initial set up to date, the experience has been fantastic! Pros What I enjoy most about The Receptionist is the fact it keeps a daily log of who checks in. Working in an ITAR facility, this is a mandatory function for reporting purposes. Cons To date, I have not found anything to not like about this product. It has met all of our requirements. Review Source AD Arleen D. Executive Assistant, Client Relationship Mgt Real Estate Used the software for: Less than 6 months ### "Highly Recommend" September 17, 2025 4.0 Great experience and it has really made a difference with greeting individuals that come into our office. Pros Great customer experience. It is very user friendly for the guest checking in and has help reduce any confusion in the office or having multiple people go to greet that person. Cons It cannot always be modified to fit our needs. As an example depending on what type of button is used, the back office may NOT be able to "claim the visitor." This puts us back to having more than one person getting up to answer the door. There is a bit of a learning curve to learn the way the system works on the back end. Review Source MB Melissa B. Clinical Director Mental Health Care Used the software for: Less than 6 months ### "What a convenience!" September 19, 2025 5.0 I appreciate the personal service via email and chat while we were deciding when to implement the system. Pros Since doubling our office space and increasing the number of clinicians that receive clients, The Receptionist allows us to know exactly when our client is in the lobby. No more wondering or double checking! We also love how we can make the check in message warm and friendly. Very user friendly too! Cons I would love to have a less expensive option of an iPad, where the only function is The Receptionist. So I am using an old iPad of my own. Review Source SD Samantha D. Director of Operations Mental Health Care Used the software for: Less than 6 months ### "Director of Operations" June 23, 2025 5.0 The seamless process has not only enhanced client satisfaction but also improved the efficiency of the office operations Pros Our practice greatly values the feature that notifies clinicians when a client has checked in on the iPad. This functionality ensures smooth transitions and allows for more efficient time management. We also love how the iPad allows clients to leave feedback about their experience, providing valuable insights that help us continually improve our services. Cons At this time, we do not have any cons to report regarding the RECEPTIONIST or the systems in place.. Review Source JP Josh P. Administrator Apparel & Fashion Used the software for: Less than 6 months ### "Great tool once you’re familiar " November 23, 2024 5.0 Pros very easy and efficient to use, exactly as advertised Cons Quite long to install and wasn’t as quick as expected Review Source AW Adrain W. Executive Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Very Good Product" June 21, 2022 5.0 The business problem I have and continue to solve is integrating the information I receive into Monday.com so my\[SENSITIVE CONTENT\] would know if there is an action on that visitor that he need to follow up with. Pros The most impactful was making sure I captured all of the information of the visitor. After a few weeks or month we realized we did not all of the information. Integrating the product with another product was not eventful for me. More importantly, when I research what I would like to do in The Receptionist it is very helpful. Cons From the knowledge I currently have the least is the name badges. I have not taken time to research if I can take a visitors picture without printing a name badge. I did a work around and put the label maker on the other side of the desk. Reason for choosing The Receptionist for iPad I chose The Receptionist because it met all of the needs of our organization without a person being glued to the desk and still be able to give the visitor the quality of service they deserve. Review Source DG Dawna G. Property Manager Real Estate Used the software for: 6-12 months ### "The Receptionist is a game changer" June 19, 2023 5.0 We have eliminated sign in sheets and now have professional kiosks for sign in. Our tenants have complimented the alerts that they get and the efficiency at the concierge desk has improved due to the Receptionist. Pros The Receptionist not only adds a professional look and feel to our concierge desk (of a multi-tenant high-rise office building) but allows someone to check in with little to no help, alerts that tenant to their visitor's arrival, and keeps a visitor log for us. This frees up the concierge desk employees when visitors arrive. Cons There are no true cons. No matter how user friendly something is, there are still going to be people that need assistance when using The Receptionist. Reason for choosing The Receptionist for iPad Price and ease of set up and use. Review Source JH Julian H. IT Systems Administrator Automotive Used the software for: Less than 6 months ### "We Love The Receptionist" December 14, 2021 5.0 Overall, the experience with The Receptionist has been totally positive. I was able to configure the workflow and have the iPad set up within a couple of hours. Everything was intuitive and I am happy to see all the features that are available. Pros I think the number one thing we love about this software is the ease of use. Not only is it easy for our visitors to check in and out, but it's easy to configure and setup. We also really liked how everything flows with the transitions between the pages. It seems very smooth. Cons We have not found a Con yet. I guess if I were to have to choose something, I wish you could change the colors of the Yes/No Buttons from Green and Red to any color you'd want. Reason for choosing The Receptionist for iPad I had used The Receptionist at a previous employer and knew that it was high quality software. Review Source SB Sarah B. LMHP Mental Health Care Used the software for: 6-12 months ### "Game Changer!" July 18, 2022 5.0 The Receptionist has improved customer service and been a life saver for after hours. Our clients feel connected when they walk in the door and can check-in simply at the iPad. Our providers love the notifications, helps them stay on time, and also makes them feel safer knowing who has entered the practice. Pros I love that there are multiple features. The most beneficial for us is the check-in. It's eliminated the need to hire another administrative person, yet allows clients and providers to feel connected and informed. The ability to review practice documents and sign them right there on the spot is amazing and simplifies the process for our clients. No need to navigate difficult portals anymore. Also, I love how it sends a copy of the paperwork right to the client. Cons Is there a way to have it on a timer so the app can close on its own? Our iPad is on round the clock and it bugs me that we can't shut it off. Review Source RN Ralph N. Owner Mental Health Care Used the software for: 6-12 months ### "Works well with modifications" June 28, 2022 4.0 It works but with some annoyances. It will get the job done for now. Pros The software allowed me to digitally address two issues we were addressing physically before. We are able to simplify the student sign-in process and we are able to keep a record of drop-off / pick-up times for our clients. Cons We are utilizing the system to display when students are being dropped off and picked up by parents. We have found a work around solution for what we need to accomplish but it would be nice if you could create a streamlined solution that doesn't require us to use a browser plugin. Our current solution requires us to shutdown and restart the system almost every day. Reason for choosing The Receptionist for iPad Cost to benefit ratio (Value). For the price your software got us closest to what we were attempting to do. Review Source EL Esther L. Sr Office Manager Construction Used the software for: Less than 6 months ### "Instant Notifications!!" August 29, 2023 5.0 This was the best purchase we made during our move to the new office. Pros With the recent move, our new building was way to large to have the admins running around notifying employees of their visitor arrivals. The instant notifications have helped tremendously. Cons The connection to the printer is a bit difficult to deal with at times. Reason for choosing The Receptionist for iPad I came highly recommended by our surveillance staff. Review Source KC Kevin C. Technical Coordinator Used the software for: 6-12 months ### "We are using this in a school setting and it is very helpful in helping us to keep track of visitors" August 16, 2017 4.0 Security and peace of mind in knowing that we have a way to know who is on campus at all times. Pros Customer support is fantastic! Can't stress that enough. The ease of use and keeping track of our visitors is very helpful and works great. A lot of our visitors are impressed with the use of technology to keep track of things. The use of printable badges helps everyone to know who is on campus and why, great product on that end. Cons One of the main reasons we chose this product was for attendance tracking. There was very little follow up on whether this product was capable of handling this for us aside from the initial sales pitch where we were sold on the idea it could. After a few months there was no clear resolution made from The Receptionist side and it was determined from our side that it was not able to support this need. We were sold three accounts and only needed two, one for each of our locations. The transition to this product would have been better had these issues been addressed better to start. Review Source Response from The Receptionist August 28, 2017 Dear Kevin, First off let me apologize. I am sorry that your pre-sales experience with our partner was not up to our standards. I am actively looking into this and I promise to get back in touch with you. Setting that aside I am so glad that the software is working well for you and Port View and that you have experienced our Radical Support. Thank you for being a member of The Receptionist Family! Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com DC Derek C. Facility Managment Consumer Goods Used the software for: 1-2 years ### "TDK-Lambda Americas Inc. " July 18, 2016 5.0 Before choosing iPad Receptionist we tried 3 other major Visitor Management software systems. We downloaded their free trials (typically 30 day) and purchased some equipment (ipad & badge printer) to have real world experience with all of them. Out of all of them, iPad Receptionist was by far the easiest to set up for the administrator of the system. The visitor sign in/sign out and host notification processes are both intuitive and reliable. Pros None of the other systems tested came close to being competitive in regard to cost and customer service. Another feature we like is the system is regularly being updated with improvements and more options. The people that we have spoken with and emailed at the company give us a real feeling that they care about your needs as a customer. Cons The only issue we have had has been that our badge printer is networked and for some reason it occasionally goes to Wifi mode and badges will not print, but the system still notifies the host. Review Source Response from The Receptionist July 18, 2016 Hi Derek, Thank you so much for your very nice review! It was a pleasure meeting you last week at the TDK-Lambda facility. It's super impressive what you are doing and great to see so many high-end manufacturing jobs in the US! Let us know if there is anything we can do for you. Sincerely, Andy Alsop, President andy@theipadreceptionist.com KH Karen H. Branch Operations Assistant Financial Services Used the software for: Less than 6 months ### "The Receptionist is a helpful tool for visitor management in our business." November 4, 2021 5.0 In our business clients come first! When the front desk at our office is not staffed due to vacation time or being away from the desk, we don't have to worry that clients will feel unattended to or feel no one will be aware of their arrival. Pros The set-up process is easy and the customer support is fantastic! The ipad is super easy for clients to use. Even for those who are not comfortable with technology. Cons If a staff member is on the phone, finishing up a meeting or involved with a project, they would not be aware a visitor has arrived because they would not be looking at their emails. Reason for choosing The Receptionist for iPad Our company was using the product in other offices and was pleased with the ease of use and how it solved the issue of not having someone at the front desk at all times. Review Source JB James B. Director of Operations Chemicals Used the software for: Less than 6 months ### "Easy to set up and flexible for our needs" November 24, 2021 5.0 The Receptionist allowed us to get CTPAT compliant quickly and with a reasonable effort. Just a straight forward product implementation for the layman. Pros The product is easy to set up, you don't need a degree in computer science to make this work. I like the ability to define different requirements based on location/visitor type to minimize the data entry that our visitors have to do when they arrive and the pre-registration feature speeds things up even more. I especially like the notification options to track down busy staff that are not always at their computer. Cons Looking forward to the ID scanning option being implemented here. Reason for choosing The Receptionist for iPad The Receptionist gave us the most bang for our buck while remaining flexible enough to suit our needs. I also liked the no-pressure sale. Our representative offered us help when we had questions but never was pushy about getting the sale. Review Source KM Kaitlynn M. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Best app for our check ins" June 22, 2022 5.0 Pros I liked how easy it was to use and the ability to customize to be exactly what we needed it for. Cons What I liked least is the Support hours and time it sometimes takes to get back ti resolve an issue. Review Source cF carmen F. Office Assistant Biotechnology Used the software for: 1-2 years ### "Great tool for visitor check-in" October 8, 2019 5.0 I work in a building that shares the lobby so The Receptionist i-pad helps monitor who is really here to see someone from my company. Pros The program is user friendly. I really like that you can customize the buttons, add documents, a logo, etc. It's easy for visitors to reach their designated party. Also the times I have reached out to Customer Service they have been very efficient, friendly and just overall helpful. Cons haven't encountered any major issues with this software Review Source Response from The Receptionist May 4, 2020 Hi Carmen! We're so glad that The Receptionist for iPad makes setup, customization, and check-ins easy for you and your visitors. Radical Support defines who we are and how we operate, so we're thrilled to hear that you've been happy with your customer service experience, too. Thanks a lot for the great review! Best, James Jordan Creative Manager ML Melissa L. HR Director Mining & Metals Used the software for: Less than 6 months ### "Perfect for Needs" July 22, 2024 5.0 Pros Easy to use and setup everyday. Visitors get through the questions with ease and being able to customize was great Cons Because the iPad is on all day the battery goes quickly. Review Source Similar Products Featured