# Softinn Hotel Booking Engine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Softinn Hotel Booking Engine the right Reservations solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133408/Softinn-Cloud-Hotel-Reservation-System/reviews --- Softinn Hotel Booking Engine 4.4 (19) [View alternatives](https://www.capterra.com/p/133408/Softinn-Cloud-Hotel-Reservation-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Softinn Hotel Booking Engine Ease of use 4.4 Customer Service 4.6 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ahmad Fazli M. IT Manager Hospitality Used the software for: 2+ years ### "Very easy to use" November 30, 2018 4.0 Pros Easy to use and a few click can complete 1 reservation Cons None. Need more property Review Source SI Shazea I. E-commerce Sales Executive Hospitality Used the software for: 2+ years ### "Excellent partner service" October 31, 2022 5.0 Pros The partner service, easy access to allotment Cons Hard to change date if I want a specific date with same rate Review Source VR Verified Reviewer Business Development Manager Hospitality Used the software for: 2+ years ### "need to more user friendly" February 20, 2019 3.0 ok... Pros easy to use n learn / easy to train our staff to knew about Cons easy to loggin in using email only not like other Extranet Review Source aM adib M. Sales Hospitality Used the software for: 6-12 months ### " Softinn Hotel Booking Engine Review" January 20, 2023 5.0 Guest booking Pros The software is simple and easy to navigate. Cons I can say so far everything is ok—nothing much on the negative. Reason for choosing Softinn Hotel Booking Engine The ease of use Review Source AW Alban W. Director Hospitality Used the software for: 1-2 years ### "Ease of Use and Great Features" April 12, 2019 5.0 Easy to use tool with very good customer service. Would recommend to hotels to be in SoftInn's listings Pros Easy to create Rooms and monitor room bookings. Cons The PMS is still new and requires some more work but can't wait to try it. Review Source VR Verified Reviewer Supply Chain Officer Consumer Services Used the software for: 2+ years ### "The Schedule" November 27, 2018 4.0 my business running smoothly but the payment need to be in notification Pros Booking system simple and interactife. The locking date and schedule more important Cons Interface of user diffcult and hard to understand. maybe it cost a font or design Review Source AM Amir M. Digital Marketing Executive Hospitality Used the software for: 2+ years ### "SoftInn Service Review" February 25, 2019 4.0 The use of PROMO CODE does help to attract more customer and good for marketing to increase barand awareness. Pros Simple UI and the most user-friendly system compared to other platform. Cons Does not have membership system to manage database to increase retaining customer. Review Source Ashraf Aizzuddin A. Project Engineer Financial Services Used the software for: Less than 6 months ### "Overall Very Recommended" November 30, 2018 5.0 Pros 1\. Localized payment method e.g.online banking, ATM 2. Promo code system 3. Superb personalized support Cons No proper review system yet, hope it will be implemented soon Review Source JAL Jian An L. Web Designer Leisure, Travel & Tourism Used the software for: I used a free trial ### "Simple but powerful" May 8, 2020 5.0 Pros Simple and clean layout. Easy to integrate and provide various feature Cons Customization for customer can be more choice( may be layout can chose by customer) Review Source JT Joseph T. Account Executive Hospitality Used the software for: 6-12 months ### "All User Friendly" December 21, 2018 5.0 None noted. Pros For hotel staff, easy to manage from the back office page and the page presented to guest to see is like very professional. Cons None noted. Maybe can try develop apps so that all can be managed by phone? Review Source mP manoel P. advogado Judiciary Used the software for: 6-12 months ### "hotel de excelencia " January 22, 2025 3.0 hospedagem para trabalho com Módulo de upsell, Digitalização da política de cancelamento e Recapturar reservas abandonadas torna-se bastante eficiente Pros limpeza e eficiência a coleção flexível de pagamentos Sistema de cancelamento autosserviço Sistema de códigos promocionais Sistema de avaliações inteligentes Cons custo financeiro pois os hoteis apresentados muita das vezes apontam valores expressivamente caros Review Source MJS Mitchell James S. self employed Used the software for: ### "professional customer service with personal interaction with guest and home owners " May 13, 2016 5.0 User friendly and interpersonal interactions . Each request were dealt promptly with efficiency. Improvement can be done on immediate payment by credit card upon booking Review Source Response from Softinn May 13, 2016 Thanks Mitchell for the review. Has noted this "Immediate Payment upon Booking" request and will pass this message to the team. Thanks again! Regards, Softinn Team AM Anuar M. Used the software for: ### "Reservation or booking" February 10, 2017 4.0 The contact person really understand of the owner need and in terms of cost incurred by the owner and always try to get the better deal with client/customer Review Source AFB Ahmad Faizal B. Used the software for: ### "highly recommended" February 20, 2017 5.0 Im not having trouble making sales. They did it for me! I love their customer service, promotions and whatnot. 5 Star Review Source KL Ken L. Director Used the software for: ### "Get to work within an hour for my website" May 12, 2016 4.0 Super easy to install and start selling my rooms online. http://sunflowerhotel.com.my/ Review Source Response from Softinn May 12, 2016 Thanks Ken! CJ Choong J. Used the software for: ### "Good service" May 12, 2016 5.0 Good service, quality, fast response Review Source Response from Softinn May 12, 2016 Thanks JX LW Loh W. Founder Used the software for: ### "more easy to manage compare with old software" May 12, 2016 5.0 Easy to close and and open room. Review Source Response from Softinn May 13, 2016 Thanks WeCin AA Amiruddin A. Teacher Education Management Used the software for: 6-12 months ### "Softinn Review" November 28, 2018 4.0 Pros None. The system is similar to other online booking platform. Cons Very few customer's leads!! Only secured two bookings for 2018 as of today. Review Source LK Lisa K. Hostel Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great service " November 30, 2018 4.0 First time get booking through this hope can get more through this Pros Easy receive the booking and easy to know the booking detail. Cons The booking detail easy for me to see through Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)