# Ideagen Food & Beverage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ideagen Food & Beverage the right Audit solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133683/Safefood-360/reviews --- Ideagen Food & Beverage 4.2 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ideagen Food & Beverage Ease of use 3.9 Customer Service 4.2 ## Pros and Cons in Reviews SH Sage H QA ManagerConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “I really like the program for daily record keeping and being able to house all our documents in one place.“ July 7, 2022 RF Rachel F Food Safety and Regulatory SpecialistFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “When entering data for an item and you need to go back a page, sometimes it brings you all the way back instead of to just the last page which is a little inconvenient.“ July 11, 2022 Rd Robert d Senior Vice President ProcessingFishery, 501 - 1,000 employeesUsed the software for: More than 2 years. “The software program really helped to make our overall quality management system a more living aspect in the daily work.“ July 8, 2022 DS Dennis S Maintenance Food Production, 51 - 200 employeesUsed the software for: More than 2 years. “Slow to load pages sometimes and pages may freeze up and I will have to reload it and start over entering the information“ July 8, 2022 MM Madison M FSQA ManagerFood Production, 51 - 200 employeesUsed the software for: More than 2 years. “I really appreciate this program and the ability to keep everything electronic- and the support we have received when we have issues.“ July 8, 2022 SH Sage H QA ManagerConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “Program can be slow frequently with long load times.“ July 7, 2022 BG Brenda G QA ManagerFood Production, 51 - 200 employeesUsed the software for: More than 2 years. “This program has really helped reduce the amount of paper records needed to almost nothing. “ July 5, 2022 JD Jonathan D QA techFood Production, 51 - 200 employeesUsed the software for: Less than 6 months. “Works very poor on tablets which are needed in facility.“ July 7, 2022 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Maintenance Manager Food Production Used the software for: 1-2 years ### "A great solution for centralized document storage and quality management system administration" March 28, 2018 5.0 Centralized document storage, better audit preparedness, more professional quality management system, better food safety compliance from a process control standpoint. Pros In a word, I would say accessibility is the most notable attribute of the software. We now have a central collection point for procedures, audit support material, and process documentation. Cons We are in the process of integrating our prior multi-software systems into this single platform. It does take work to get it all organized and functional. It's only as good as the data you put into it and (depending on the size of your company) you really need to have a dedicated administrator that oversees it and standardizes the information you are loading into the system. Review Source MM Madison M. FSQA Manager Food Production Used the software for: 2+ years ### "Eat, sleep, breathe SF360 " July 8, 2022 4.0 I really appreciate this program and the ability to keep everything electronic- and the support we have received when we have issues. Pros It is easy for me to use- I am very familiar with it at this point and I am able to get my teams trained on it quickly. It keeps me and the team organised. Cons There are some aspects that are a little "clunky" - not very customisable or less user friendly. Alternatives considered [SafetyChain](https://www.capterra.com/p/208610/SafetyChain/)[Fusion Operations](https://www.capterra.com/p/153796/Fusion-Operations/) Reason for choosing Ideagen Food & Beverage We actually use both SF360 and Prodsmart- they incldued the majority of the features we were looking for. Review Source dG dean G. distiller Food & Beverages Used the software for: 2+ years ### "maintenance part of the program is very lacking need a more precise method and how to " July 11, 2022 1.0 would not recommend Pros i like the monitoring aspect of the program Cons the fact the password every so often is such a pain need to be revised Review Source Response from Ideagen July 21, 2022 Dear Dean, Thank you for your feedback. The 90 day Password Reset requirement is customizable. The Site Administrator can decide whether to enable this feature or not. If you have any concerns, you may discuss with your quality assure department per your request. If you ever have any questions on password resets, or indeed anything else relating to the Safefood 360 software, our customer support team is on hand to answer these. You just need to click the 'Help' button when you are logged into the system. We are always here for help. We also have a helpful user guide accessible here: https://guide.safefood360.com/ With kind regards, Safefood360° team RD Robert D. Senior Vice President Processing Fishery Used the software for: 2+ years ### "Review Robert de Boer - Hofseth International" July 8, 2022 5.0 In general our experience is that we really like to work with the system and are very satisfied. Pros The software program really helped to make our overall quality management system a more living aspect in the daily work. It helped to make processes more effective and efficient. We get good feedback from production workers or other employees on the floor that use the system and they are very happy to no longer fill out so much papers. During audits, the software system also makes sure questions of auditors are quickly answered as evidence is ready available in a few clicks. Also, the system came in very handy during the Covid period as a lot could be followed up in the system by working from home. Overall we are satisfied. Cons Some aspects are a bit rigid, and it would be very feasible to have more flexibility into making schedules or monitoring programs. There are several 'paper based' forms that could not be digitalized because the monitoring programs would get to large and complex. Also, some features of the system like the specification module or offline modus seems to take a very long time to develop. Reason for choosing Ideagen Food & Beverage Because the software is build up by food safety professionals and includes all features to provide full backup and support on compliance with our third party standards. Review Source NS Nina S. VP QC Food Production Used the software for: 2+ years ### "Highly Recommend" July 5, 2022 5.0 We have gone through 3 BRC audits and this software program is CRITICAL to our operation and easy of audits. The auditors are impressed with the complexity of our system and the we have not had any issues to date outside of the outages that they warn in advance. Pros The product is easy to use and allows you to set a schedule for review of each item that is critical. Documentation control is huge in BRC and this system manages it seamlessly. Cons Our growers struggle on how to manage their paperwork for the supplier portal side. There are a lot of background programs that you have to become acquainted with in terms of adding anything outside of the original setup. Review Source BG Brenda G. QA Manager Food Production Used the software for: 2+ years ### "SafeFood 360 in a Food Production Environment" July 5, 2022 4.0 This program has really helped reduce the amount of paper records needed to almost nothing. Almost all audit needs are found in one place. Organization is very well done and the search feature is amazing. Pros The set-up was intensive but the team working with us was nothing short of amazing. training was thorough and the option for asking questions and adding more intensive training was always open. Cons It would be much better if some features found in commonly used programs like Excel and Word would be available in Safefood 360 (fill down, fill across, go back one page) Reason for choosing Ideagen Food & Beverage the feature to price ratio was hands down the best we could find. Review Source OL Orlando L. Food Safety & Quality Assurance Supervisor Food Production Used the software for: 1-2 years ### "User Friendly " July 7, 2022 5.0 My experience with Safefood 360 has been nothing but superb. From how fast and responsive the IT support are to how user friendly this software is. I would recommend this program to any colleague or friend that is in the food production. 10/10 for me. Pros Its very user friendly, and keeps every important data. I especially like the Safefood360 program that reminds me of certain audits I need to do in particular months. This is my first time using Safefood360 and I couldn't imagine using any other system. Cons How long the process took to fix an issue. Tech support were amazing and reinsuring me that the problem will be fixed but it took over 2 weeks to fix the little bug issue they had. Other than that software worked fine after it was fixed Review Source LS Lewis S. QA Manager Food & Beverages Used the software for: 2+ years ### "Long Time User" July 8, 2022 4.0 We have been with SF360 since 2014 and even went to the 1st annual Safefood 360 Conference in New Orleans. My experience has been 90% positive. Pros The ability to customize most modules but specifically the supplier approval program. Cons Customization of the modules can be difficult and time consuming. The custom reporting is a bit buggy at times. Some information can skew the statistics and trends. For instance, in the complaint module there is a spot to put the "Company" and in that slot you can put our company, the customer or the supplier. For a distribution company like ours that deal with customer, supplier and other complaints, there should be separate lines for that information so it can be tracked and trended properly. Reason for choosing Ideagen Food & Beverage Price and options. Review Source Response from Ideagen July 11, 2022 Dear Lewis, Thank you for your feedback and being our loyal customer since 2014. Our deiciated support team would like to guide you on the modules set up. You can contact any time using the Help button when you are using the solution. We also have a helpful user guide accessible here: https://guide.safefood360.com/ With kind regards, Safefood360° team KG Kyle G. President Food Production Used the software for: 2+ years ### "SafeFood 360 at The Birkett Mills" July 5, 2022 5.0 We consider SF360 an essential piece of software for us. We have recommended it to other users. Auditors / customers are always impressed by the product. Pros The best features for us is the calendar-ing ability. We can schedule reviews & audits to track our progress towards our goals. We also utilize the non-conformance / corrective action piece a lot! Cons We are a small user so there are features we don't utilize. That's not SF360's fault! But sometimes the options are built towards bigger operations & don't work for a company our size. Switched from [Gorriladox](https://www.capterra.com/p/136717/Food-Safety-Plus/) Ease of use; reliability. Review Source MM Melinda M. Food Safety Manager Food Production Used the software for: 1-2 years ### "Great time saver" July 8, 2022 5.0 Overall very good experience. Pros being able to move many paper and manual spreadsheet/databases into SF360 has improved workflow and reduced a large amount of duplicate and unnecessary work. Cons Modules that were in development were one of the deciding factors in choosing this platform over others, those modules still have not been completed. Reason for choosing Ideagen Food & Beverage The specification management and ability to make COAs, which has not happened. Also, only tech solution with BRC code integrated. Review Source SB Srinivasarao B. Food Safety Manager Food & Beverages Used the software for: Less than 6 months ### "SF360 User Feedback" July 8, 2022 5.0 It was Great. \[SENSITIVE CONTENT\] training was a big help. Pros Electronic food safety and quality management system. Very happy to hear that we have a software platform to manage quality and food safety programs. Cons I am a new user. It will be challenging to understand for the first few months as we have many tools in SF 360. Review Source Response from Ideagen July 11, 2022 Dear Srinivasarao, Thank you for your feedback. If you have any questions on using Safefood 360, we have a dedicated support team which you can contact any time using the Help button. We also have a helpful user guide accessible here: https://guide.safefood360.com/ With kind regards, Safefood360° team JF Jesica F. Director of Quality Assurance, Food Nutrition and Innovations Food Production Used the software for: 2+ years ### "RTB and RTE Manufacturing " July 7, 2022 4.0 Pros Software is pretty user friendly for most anyone to use. Cons There are several things that are not hard to do in the software but they are time consuming because of how the software is coded. Review Source CS Carmon S. Safety coordinator Food Production Used the software for: 2+ years ### "Keeping things on track" July 5, 2022 4.0 Pros I like that you can set up Preventative maintenance and reminders to calibrate equipment Cons Some times the format is to complex for simple things Review Source PP Peter P. QA Source Specialist Dairy Used the software for: 2+ years ### "SF 360 review for RFC SN" July 11, 2022 3.0 overall experience with SF 360 is fair to good. Pros the connection between our SAP system and SF360 for data related to SQM Cons filling out of audit reports in the SF 360 system Review Source JM Juili M. QA Manager Food Production Used the software for: Less than 6 months ### "Its good platform for some parts of the quality management system. " July 7, 2022 2.0 Good Pros Various options and possibilities to implement quality management system Cons hanging up sites, fields not appearing, having to refresh quite a bit. Review Source Response from Ideagen July 11, 2022 Dear Juili, Thank you for your feedback. We will pass this to our product team. We also provide a helpful guide for you at https://guide.safefood360.com/ With kind regards, Safefood360° team EZ Emanuele Z. Quality Manager Food & Beverages Used the software for: Less than 6 months ### "Review of Safefood 360" July 5, 2022 4.0 Pros Easy of use, flexibility in addressing issue which are typical for specific sectors Cons Some feature are not flexible as others, integration with other software Review Source Response from Ideagen July 11, 2022 Dear Emanuele, Thank you for your feedback. We offer integrations through APIs, such as GET,POST,PUT,PATCH,DELETE functions. For more details, please visit https://developers.safefood360.com/docs/services/ With kind regards, Safefood360° team VH Vanderson H. Innovation Specialist Food & Beverages Used the software for: Less than 6 months ### "Evaluation" July 8, 2022 4.0 I'm user, so normally I use for consult the data from supplier and check if is OK. Pros Easy layout and to find out the data Cons for now, there is no issues Review Source BG Brianda G. Coord. Seguridad alimentaria Food & Beverages Used the software for: 2+ years ### "SF 360 nos permitió tener un mejor control en la planeación de actividades dentro de la empresa" July 9, 2022 5.0 La herramienta para generar indicadores debería ser más sencilla de utilizar Pros El modulo de auditoria interna, facilidad de notificar actividades a realzar y mandar recordatios al personal Cons Es dificil implementar sobre todo si la empresa cuenta con colaboradores de una edad avanzada. Algunos modulos requieren de mejoras, no se puede colocar logos de la empresa, no se pueden adaptar los nombres de los programas segùn se requiera en cualquier empresa. Las herramienta para generar indicadores es complicada de utilizar sobre todo si esta en idioma ingles pues no todo el personal maneja al 100% el idioma Reason for choosing Ideagen Food & Beverage Fue la empresa que tenia mejor desarrollado el sistemas además de ser recocido por BRCGS en lo cual las empresas de la moderna estamos cerficadas Review Source GS Gary S. Production manager Food Production Used the software for: 2+ years ### "assessment of system " July 8, 2022 4.0 Good, it is a very good tool for managing my needs Pros The tracking and tracing of process, the management of version controls and communication process Cons distribution to others outside of safefood. so if they aren't set up you cant notify changes. frustration with generating some reports to understand my actions Review Source Response from Ideagen July 11, 2022 Dear Gary, Thank you for your feedback. Our dedicated support team would like to help you on the set up difficulties. You can contact any time using the Help button. We also have a helpful user guide accessible here: https://guide.safefood360.com/ Kind regards, Safefood 360° team KM Kathy M. Quality Coordinator Food Production Used the software for: 2+ years ### "SF Review" July 7, 2022 4.0 Helps with audits. Helps with time management Pros I like the auditing functions with SF especially during customer audits. Cons \- I am usually working on more than one screen during my work day - if I move out of SF and didn't save what I was working on - it is gone when I come back - searching takes too long - accuracy of searching is not good Review Source KD Katja D. corporate food safety and quality Director Food Production Used the software for: 2+ years ### "supplier management module user" July 8, 2022 5.0 great tool but could be better Pros it is a one stop shop for all data that we use exclusively for supplier management and approval Cons The fact that some data within the questionnaires are not searchable. I would live to be able to have a grid of suppliers that answers yes to a certain question or have a certain key word in the answers. Also have had issues that the suppliers can remove data and documents that are not in the document controlled list but are part of assessments that is attached prior to submitting . Once attached it should not be removeable. it should be locked in Reason for choosing Ideagen Food & Beverage it was flexible in terms of supplier approval questions and the ability to pick and choose modules of use rather than an overall system Review Source ZS Zerika S. QA Manager Dairy Used the software for: 2+ years ### "McCarty Safefood 360" July 7, 2022 5.0 I've only used the software for the last year and a half. The functionality is good and the maintenance of documents is amazing. Pros The tabs and dashboard. Very easy to maneuver through and dashboard keeps me up to date with documents that I need to complete. Cons That there isn't an automated feature for annual paperwork that needs to be completed by customers. Reason for choosing Ideagen Food & Beverage I didn't participate in the purchase of this software. Review Source AG Anxin G. QA Engineer Biotechnology Used the software for: 2+ years ### "Generally i like safefood 360" July 8, 2022 5.0 Pros i like the in-time upgrading of the requirement of food safety and quality system which can keep us in compliance Cons Not all module are used in our site which we can make more usage of most modules Review Source VL Virginia L. Production Control Coordinator Food Production Used the software for: 2+ years ### "Wonderful Program with Easy Use" July 8, 2022 5.0 Pros The storage of information and search capabilities within the system are very important for our business. The ease of use makes training new employees a breeze. Cons Some features do not have all of the capabilities needed in our industry, but the positives outweigh the negatives. Review Source HT Hanna T. Food Safety Manager Food & Beverages Used the software for: 2+ years ### "Food Safety Manager" July 5, 2022 4.0 Pros The ease of showing auditors where everything is logged, no paper copies, all digital Cons Risk is still a bit confusing to me, just need to rewatch the tutorials. But I love SafeFood360 from a document control and management side! Review Source Similar Products Featured