# PressWise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PressWise the right Print Estimating solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133862/PressWise/reviews --- PressWise 4.6 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PressWise Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews JM Jeff M PresidentPrinting, 11 - 50 employeesUsed the software for: 6-12 months. “Our delivery team and customers love the electronic delivery signatures and tracking.“ January 2, 2024 RA Roger A Senior Account ExecutivePrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Do not like the UPS "pre-population" of rates when something has to be shipped. If I go in and override the default and close the job, and then re-open it at a later time, my override amounts have gone away - replaced by the default rates. “ May 4, 2021 JM Jeff M PresidentPrinting, 11 - 50 employeesUsed the software for: 6-12 months. “Ability to manage multiple locations, teams, and customer files is very convenient.“ January 2, 2024 JJ Jenny J Production SpecialistPrinting, 2 - 10 employeesUsed the software for: 1-2 years. “I used to not like that you had to save a quote or lose it but that has since been fixed.“ November 5, 2021 TB Tim B PresidentPrinting, 11 - 50 employeesUsed the software for: 1-2 years. “Favorites - Shipping - Credit Cards - Able to see old files from past orders“ December 27, 2023 RA Roger A Senior Account ExecutivePrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Have tried to turn that default shipping feature off - without success. “ May 4, 2021 HW Hanna W Marketing Project CoordinatorPrinting, 11 - 50 employeesUsed the software for: 1-2 years. “I love how mobile it is, the customer service is top-notch, it is fairly user friendly. Because we are not focused on one area of print, it's the only system that we have been able to make work for all of the different types of print that we offer.“ May 6, 2022 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Beth G. Purchasing Manager Printing Used the software for: 2+ years ### "PressWise " December 19, 2023 4.0 Pros Web-based, multiple users allowed, estimating tool Cons Look of the store-front. Not very professional looking right out of the box. Reason for choosing PressWise We mainly used cost to make the decision. The Fiery product was much more expensive and more cumbersome to implement. Review Source BD Brian D. General Manager Printing Used the software for: 1-2 years ### "Life Changing Upgrade for our center" May 10, 2022 5.0 Excellent - life changing really for our shop. Workflow significantly improved with print files going directly to press, ready and imposed. Has freed up our graphics team to do what they do best, and CSRs have more time to consult with customers versus just keying orders all day long. Support team has been amazing. Everyone is friendly and super responsive. They want to know about problems, issues, or wishes and resolve things quickly. I've never worked with a software company that continuously improves their product the way PressWise does. Pros The estimating system is solid and intuitive. "Favorites" make every day jobs easy to write up. The most impactful parts however, are the asset management, integration with our existing online ordering system, and built in shipping module. Reorders are a breeze. Print files go right to the press device without ever having to touch the prepress department. Online order integration easily saves the work of a full time CSR every day. Ticketless workflow in production has taken our efficiency to the next level. Cons Integration with Quickbooks was new way of doing business for us, but we have adapted. Initially we were missing some information in reports we were used to having on hand, but the PW team helped us develop reports to get us what we needed. Shipping module is really helpful but still waiting on the new version to allow for shipments with multiple boxes per location. This will be another big event for us when released. Switched from [PrintSmith Vision](https://www.capterra.com/p/210917/ePs-PrintSmith-Vision/) We outgrew Vision and needed a system that had the next-level features that PressWise offers. Review Source Response from SmartSoft May 12, 2022 What a wonderful review to read. I shared your post with our support and development teams, who were thrilled to hear your feedback on all their hard work. JM Jeff M. President Printing Used the software for: 6-12 months ### "Review of PressWise" January 2, 2024 3.0 We are 50/50. The QB integration is terrible. The ability to manage customer data and our team across multiple locations is very easy. Pros Ability to manage multiple locations, teams, and customer files is very convenient. Our delivery team and customers love the electronic delivery signatures and tracking. Cons Lack of integration with Quickbooks. Full data and descriptions do not import into QB. You only receive a brief line item. Orders are marked closed when data is sent to QB for accurate payment information and recording. The issue is that the order may still be in production and must be reopened. While this is a small step, it's doubling the manual actions needed to complete the order. Implementation was very slow. Even though you can "test", the issues did not show themselves until we jumped into using the software. Reason for choosing PressWise The ability to track deliveries with electronic signatures and photos when needed. We were told that the product integrates with QB. It does not very well. Switched from [DocketManager](https://www.capterra.com/p/145492/DocketManager/) We were using Presidio (now owned by DocketManager). Review Source sG santiago G. Administrative Manager Higher Education Used the software for: 1-2 years ### "Great for Higher Education" November 4, 2021 5.0 Overall we love presswise. It allowed us to work with fewer staff members and helped make online ordering a breeze for clients. Pros We really enjoy being able to use the system to place our orders and to process the mail list. It allows for the shop to be able to easily and effectively work together. Cons Kitting in the storefront. We would also like certain requests to be taken with more attention. I understand there is a lot of different ways to use the system but we have to create workaround in order for it to work how we want. Reason for choosing PressWise The ease of use. The others did not fit with what our shop needed while presswise checked almost every single box. Switched from [PrintSmith Vision](https://www.capterra.com/p/210917/ePs-PrintSmith-Vision/) The ease of use of presswise really attracted how our shop operated. Being able to have an order go from online to press without customer service touching it was huge. The ease of imposing files was huge. Signatures on deliveries an able to easily check. The ability to see the history of the job. Review Source Response from SmartSoft November 11, 2021 Santiago, thank you for your kind words. It has been a pleasure to work with you and your talented team over the past couple of years. Looking forward to many more ahead. JM Justin M. Owner Printing Used the software for: 1-2 years ### "Why we changed to PressWise " November 4, 2021 5.0 overall experience has been great. We procrastinated on our end and it was great having their team nudge us a long to get this software up and going. Pros Being on the cloud has been very useful to our sales and PressWise just fits our shop very well for digital and large format. If you are looking for a system and changing from an old software I would highly recommend PressWise simply how it easy it is to navigate through it coming from an old system. Cons Just like any new change it just took time getting use to. There are some items we liked a little better on our old software, but the pros defiantly out way the cons. Alternatives considered [PrintSmith Vision](https://www.capterra.com/p/210917/ePs-PrintSmith-Vision/) Reason for choosing PressWise Simply the navigation was the main reason plus putting our clients to order online and have everything under one system was also a bonus for us. Switched from [EPMS](https://www.capterra.com/p/196763/EPMS/) It was only server base and didn't feel like it catered to large format or digital printing very well. Review Source Response from SmartSoft November 12, 2021 Thanks for your kind words, Justin. It has been great to see your company's progress over the past 18 months. Send us an email with any of your 'wish it would do it this way' items and we'll definitely review them with the team! TB Tim B. President Printing Used the software for: 1-2 years ### "Review of Presswise from a print perspective " December 27, 2023 3.0 average at best - The support team needs training on customer interaction Pros Favorites - Shipping - Credit Cards - Able to see old files from past orders Cons Not very easy to use - Lots of bugs -Support needs better training on how this system is used in a print environment- The supports does needs to understand that not all problems are black and white - Better integration with Decoration Switched from [Printers Plan](https://www.capterra.com/p/92567/Printers-Plan/) thought the system would better automate our process Review Source Response from SmartSoft January 4, 2024 Hello Tim: Very sorry to hear that you are having issues with our support team. As you can see from most other reviews, they tend to get very positive feedback on their performance, so this comes as a shock. As it happens, all of our support team have a print background, and the majority of them have worked in shops that used PressWise, so they have a lot of hands-on knowledge of the product from a customer perspective. I'd like to find out a bit more about your specific issues, so I will have our Support Manager contact you to see where we need to work better for you. JY Joseph Y. Owner Printing Used the software for: Less than 6 months ### "It's like it was developed by someone who had worked in the print industry ;)" June 29, 2020 5.0 Very Happy :) Pros The Storefront, the shipping module, the ability to work in multiple windows simultaneously. Top of the list though is their support! Fast and effective response. Cons You need to run a CRM separately. Presswise should partner with a CRM provider and create an all in one Web-to-Print/MIS/CRM system. Reason for choosing PressWise The MIS and the Storefronts are one integrated system. If you take out the actual production of the item ordered, everything from client purchase (online) to product shipment can all be completed with minimal input. With our old system we would receive an email letting us know that an order was placed online, we would have to log in, get the info, create an order in our MIS, download and save the art files, produce the product, manual input the shipping info in UPS or FedEx, update the invoice, create a packing list, and then send an email of completion with tracking info to client. Presswise does all of this for us. :) Review Source Response from SmartSoft July 8, 2020 Thanks for the kind words. Your dedicated team has been amazing to work with too. You came with a clear plan to get up and running and have been a pleasure to work with. Here's to many years ahead working together. Matthew H. President & COO Printing Used the software for: 2+ years ### "As moxy ox has grown, our scaling has been made easier with additional modules offered by PressWise." December 12, 2017 5.0 1 Cost monitoring 2 Order tracking 3 Online customer ordering 4 Daily reporting 5 Sales tracking 6 Inventory control 7 Shipping made easy 8 Auto batching 9 Client correspondence monitoring 10 Major time savings across entire team Pros The fact that PressWise is always moving forward, adding new features and listens to their customers' needs is what keeps me with them. Even when I'm being a pain in the butt customer, I know they would gladly hop on a call to help out or shoot a quick video to step me through a process I can't grasp. My team contacts the PressWise team through the easy ticket system so that I don't have to answer everything for them. Cons Exporting accounting information has been our toughest challenge. Integrating it into the accounting software we were already using. We have created a work around, but still not ideal. Review Source Cameron G. Owner Printing Used the software for: 2+ years ### "Presswise Review" November 21, 2018 5.0 Pros This program has allowed my company to grow rapidly while maintaining a good workflow. Creating accurate estimates and orders is easier to manage and maintain. Cons There are a lot of features, its hard to know how to use all of them. Review Source Response from SmartSoft November 28, 2018 Great to hear that PressWise is doing exactly what it is supposed to do - making your life easier, while helping you grow your business. Also, to help you get even more out of PressWise, we have multiple training options, including prerecorded webinars on a wide range of topics, one-on-one web training, or even on-site training visits. We¿ll get in touch to let you know more. Thanks! Michael B. Graphics & Printing Instructor Education Management Used the software for: 1-2 years ### "Moving Curriculum Forward" November 21, 2018 5.0 PressWise has been an amazing tool and experience for students at Thaddeus Stevens College in the Graphic Communications and Printing Technology department. It has pushed our curriculum into the in-demand skills of estimating, customer service and print production management. Pros PressWise is simple and intuitive to use. The documentation to learn the system is amazing. I was very well supported by the entire PressWise team. I love that it's cloud based so I can access jobs at any time. Cons I honestly do not have any gripes with PressWise. It's been able to be tailored to everything we have wanted to do with it. I couldn't be more pleased with it. Review Source Response from SmartSoft November 28, 2018 We are happy to hear those words, Michael. It has been an absolute pleasure to work with you. DM David M. SVP Printing Used the software for: 2+ years ### "PressWise has streamlined our daily workflow and saved us money." May 24, 2018 5.0 Pros The workflow has allowed us to bypass the prepress department for many orders...both internal and via storefronts....saving us money and getting the product produced faster. Cons This is a user license product so you must purchase enough licenses for the number of users you expect to be operating at one time. Review Source Response from SmartSoft July 3, 2018 There are two main schools of thought when it comes to SaaS licensing methods: Named and Concurrent. While some SaaS services require you to purchase a license for each user, whether they use the software or not, we felt that allowing clients to only buy enough licenses for concurrent users was a more cost-efficient way to go. Let's say you have 25 employees. With the "Named" method, you need to purchase 25 licenses. Because it is unlikely all employees will need to access the software at the same time, with the Concurrent model, you may only need to buy 10 seats. When someone logs out, it frees up a seat for someone else to log in. For example, if you need to buy 20 seats, it is still more cost effective than buying 25. I hope this helps and thank you for your feedback. ES Edward S. Assistant Executive Director Higher Education Used the software for: 6-12 months ### "Presswise at a University design and printing in-plant" May 4, 2021 4.0 It's been a positive and eye-opening experience. Our team has been managing our customer experience, production, inventory control, pricing, and storefront sales the same way for, literally, decades. Presswise opened up a whole host of new ways of looking at our operation and gave us the ability to modify our processes to better fit our internal needs and our customer's needs. Pros The fact that we were able to set it up ourselves, the PW support team was great, the overall functionality is a good match for us operationally, with few exceptions. The storefront, after a few hiccups at the start, is now well on its way to becoming our primary initial point of contact for our customers. Cons We need to be able to impose for our HP10000 digital press which runs a B2 sheet. At this time we are not able to impose many of our projects in the PW workflow. There is no functionality for tracking and adding design time to projects. Reason for choosing PressWise Performance and price - in that order. Review Source JJ Jenny J. Production Specialist Printing Used the software for: 1-2 years ### "Quality Printings overall review" November 5, 2021 5.0 Pros The way that it updates pricing for you and saves the art, any notes etc about the job. Its like a digital file cabinet. Cons I can't think of anything right now. I used to not like that you had to save a quote or lose it but that has since been fixed. Review Source Response from SmartSoft November 11, 2021 Thanks Jenny! I like your 'digital file cabinet' analogy - we may use that! JJ Jason J. Program Manager Higher Education Used the software for: 2+ years ### "Creighton" February 15, 2023 5.0 We really like it. Pros Extremely easy to use and the support is very good Cons Every time there is and update to the software, it messes up our templates and we have to fix the coding Review Source LB Lee B. President Printing Used the software for: 2+ years ### "We have been with them since the beginning. They have helped our business to run more cost-effective" June 27, 2018 5.0 automation thereby reducing costs Pros Automation for processing print jobs. Support is awesome and they are always upgrading and tweaking the system to provide additional functionality. Cons Interface is not user friendly compared to other systems. Some functionalities require workarounds. Review Source Response from SmartSoft July 2, 2018 We hear you and appreciate the feedback Lee. We are rolling out minor UI updates to PressWise as we develop a fresh new UI. DC Debbie C. Managing Director Used the software for: 1-2 years ### "It does everything. Storefront to imposition to shipping. Easy to use with 100's of options!" December 11, 2017 5.0 Freed up time for the graphic designers and made the customer experience easier. Pros I love the knowledge base and implementation tracker! Support is awesome! I've never worked with another company that when I send a support request, they respond in an hour with a video addressed to me showing my system and what fix they made or recommend. Cons Very limited on XML commands for storefront templates. An available option for internal accounting codes (cost centers) that allows you to turn off purchase order fields would be nice. Review Source MQ Michael Q. PreMedia Workflow Integration Specialist Used the software for: ### "Production Automation and Excellent Customer Service" May 6, 2016 5.0 We are moving forward at a very rapid rate with PressWise. Optimizing all areas of the company, and continuing to see how far we can automate our processes. I do want to let you know that we really appreciate all that PressWise team does everyday to help us become successful. They are all very professional, knowledgeable, and willing to roll their sleeves up to help us whenever we ask. Review Source DK David K. Owner Printing Used the software for: 2+ years ### "Moved to PressWise after 20 years and never looked back. " November 4, 2021 5.0 We were on EFI PrintSmith for 20 years and moved to PressWise because we needed more automation. Since the move we have acquired multiple competitors and have successfully converted them from PrintSmith, PrintSmith Vision, PrintersPlan, QuickBooks, and even a place that estimated with a book and a yellow legal pad. Pros PressWise helps manage your process, takes out touchpoints, saves time and money while increasing capacity to do more with less. Quotes with click-to-order buttons. Invoices are downloaded or emailed instantly. Impostion on the fly. Integration with UPS and FEDEX. Team loves it! Cons When there is a con the PressWise Support team is open to listening and with a good enough business case they make the change. Alternatives considered [Printers Plan](https://www.capterra.com/p/92567/Printers-Plan/)[ePS Pace](https://www.capterra.com/p/99207/ePs-Pace/)[PrintSmith Vision](https://www.capterra.com/p/210917/ePs-PrintSmith-Vision/)[DocketManager](https://www.capterra.com/p/145492/DocketManager/)[Avanti Slingshot Print MIS](https://www.capterra.com/p/118845/Avanti-Slingshot/) Review Source Response from SmartSoft November 9, 2021 Thank you so much for both your kind words and your proactive support for PressWise amongst your peers. You truly are a rockstar PressWise client! tK ty K. owner Printing Used the software for: 2+ years ### "Thumbs Up!" November 5, 2021 4.0 Love the platform and it has helped us grow the Digital and Wide format side of our business. We are able to process more jobs in an automated workflow in these areas. Also the People! The entire team is great to work with and extremely responsive. Pros PressWise is a extremely flexible solution for Digital Print, Wide Format Printing, and B2B Storefronts. PW has an open source and can push of pull in one direction... Cons Offset Estimating; Job Costing, Job Planning, Review Source Response from SmartSoft November 11, 2021 Thanks for the kind words, Ty. I've forwarded them on to the support team. We always appreciate working with you and your team. JN Jan N. Manager Finance & Admin Higher Education Used the software for: 6-12 months ### "Canadian Higher Ed" June 25, 2021 5.0 Customer support is suberb ... friendly and responsive. Every person we have dealt with has exhibited a genuine desire to help. Their communication systems support that. The team searches out options, is willing to make changes to the system, and will make custom tweaks for a reasonable price. Coming from a poor customer experience with our last MIS, this is one of the main reasons we landed on PressWise and we have not been disappointed. Pros There is an implementation plan that takes the mystery out of getting up and running. The knowledge base is VERY helpful, particularly the many videos. The training and customer support is excellent. The back end is relatively easy to program, very detailed and robust. Taxation is automatically updated and easily programmed. The storefront is customizable and intuitive. The system, when used properly, has solid processes that delivers many, many efficiencies. Cons The system was built to interact with QuickBooks, however, for larger organizations, I would say that the financial reporting is on the weak side. We recognized this in the purchasing process and made the decision to purchase in spite of that because nothing is perfect, and Presswise seemed to offer more of what we wanted relative to other firms. That said, it was fabulous working with our technical liaison, who was very creative in developing a custom export for us to upload to our ERP, at a minimal charge. I also understand that reporting is an area that is being aggressively reviewed and improved. Reason for choosing PressWise Great customer service and an end to end integrated system, built and supported by knowledgeable print specialists. Review Source Response from SmartSoft June 28, 2021 Thank you so much for your kind words, Jan. It has been a pleasure working with you and your team, who helped make the integration process go so well by being so organized and on top of everything. A true partnership and we are thrilled to have you on board. MO Mark O. Partner Printing Used the software for: 2+ years ### "PressWise System Review" April 30, 2021 3.0 Vital to our growth and we become more reliant on the software every day! Pros We are a Offset Printing Business and we also do Signs, Banners and Vehicle Graphics the estimating part of PressWise for our business is critical and has made it possible for other members of our Team to generate quotes quickly and accurately. We also are using the Storefront piece of PressWise which we are expecting to be vital in the coming year for our growth in sales and products we offer. Developing Stores for our A+ customers is our goal for this coming year. When Covid restrictions basically stopped 40% of our business in a day since we were using PressWise we were able to change our Marketing Plan quickly and assist our customers in adapting and complying with regulations. We were able to quickly setup stores for floor graphics, yard signs and wayfinding signage that helped our customers get through this strange time. The PressWise team is very quick to respond to issues submitted as Support Tickets. Cons We are a staff of 7 so it was difficult to get the software setup if I had it to do over again I would have had PressWise on site to help us with initial setup as we took 2 years before we actually started using the system on a daily basis. Reason for choosing PressWise We wanted to grow into using more of a system not out grow the capability of a system and have to start over. Review Source CS Carol S. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Must-have for printing departments" November 17, 2021 5.0 We are able to easily provide quotes to our customers, track our projects, look at the usage of products. It's just been invaluable to our workflow. Pros Being able to track the progress of a job, or track delivery is key for us. Plus the accountability of being able to retrace our steps is super helpful. Cons There some glitchy things that are annoying from time to time, but overall this has enhanced our productivity. Review Source Response from SmartSoft November 23, 2021 Thank you Carol - we are always looking to improve PressWise, so if you see anything that you think can be done better, please do not hesitate to let us know. RA Roger A. Senior Account Executive Printing Used the software for: 2+ years ### "Time multiplier!" May 4, 2021 4.0 Pros I used to spend enormous amounts of time on quotes. Everything was hard copy (files here, invoices there). How much did we charge last time? They're switching paper and quantities? What are the tiers on pricing? ALL of those questions and more dogged me and ate away hours. PressWise changed all of that - from quotes to production to delivery and invoicing. I have my time back (sort-of, because now I can process more orders). Having quote and job history at my fingertips is fantastic. Copying closed jobs for exact repeats or modifying for new orders is a snap. We haven't reached the depths of all this software offers, but I'm sold on the basics. Long overdue productivity improvements for our shop. Cons Would like to see public facing storefront development and support as an integral part of PressWise or an easy add-on. Same goes for USPS mail processing (CASS/PAVE, full service submission, etc). Do not like the UPS "pre-population" of rates when something has to be shipped. If I go in and override the default and close the job, and then re-open it at a later time, my override amounts have gone away - replaced by the default rates. Have tried to turn that default shipping feature off - without success. Review Source BS Brian S. Manager Digital Support Printing Used the software for: 2+ years ### "More bang for the buck." November 5, 2021 5.0 I'm very happy with the investment in PressWise. For the price of the solution I don't think it can be beat. Great product and service is a winning combination. Pros I like that support is continually updating the software with enhancements. They regularly add new features and are quick to address any bugs. Cons Would love to see further development on the storefront side of the software. The storefronts work for most applications but I would like to see more enhancements to make the storefront side a little more modern. Adding the ability to have coupons would be a great aspect for retail stores. Review Source Response from SmartSoft November 11, 2021 Brian, thanks for your kind words. I've passed on your comments to the team - oh, and l believe you will be getting your coupon wish granted in the near future. HW Hanna W. Marketing Project Coordinator Printing Used the software for: 1-2 years ### "tpc's Review" May 6, 2022 5.0 We are becoming more automated and consistent with our ticket entry and pricing. Pros I love how mobile it is, the customer service is top-notch, it is fairly user friendly. Because we are not focused on one area of print, it's the only system that we have been able to make work for all of the different types of print that we offer. Cons I know this is in the works but, having a CRM would be super helpful. Also, a dashboard on the main page to show quantity of orders and sales for the day at a glance. Reason for choosing PressWise The price, the customer service, and the product itself seemed to match more of our needs than the other platforms out there. Most POS are geared towards a specific type of print (i.e, screenprint, large format, mailing..) We needed something we could make work for ALL types of print. Review Source Response from SmartSoft May 10, 2022 Your company has been wonderful to work with too, and we appreciate your kind words, Hanna.