--- title: "Exotel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Exotel Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/233144/Exotel/" page_type: "product" language: "en" --- # Exotel Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Exotel ## What is Exotel? Exotel is the emerging market’s leading customer conversation platform and business-focused virtual telecom operator. Since its 2011 inception, Exotel's connected conversation platform has powered over 70 million daily conversations for 7000+ businesses across India, SE Asia, and MEA. Today, its omnichannel contact center, communication API suite, and conversational AI platforms are vital in managing customer conversations for rapidly growing businesses in these regions. ## What is Exotel used for? [IVR](https://www.capterra.com/ivr-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 69 user reviews Reviews sentiment Positive 84% Neutral 13% Negative 3% Starting price $200 Flat Rate, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Exotel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://exotel.in&name=Exotel) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Exotel 4.3 (69) VS. [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $200 Flat Rate, One Time Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (69) Ease Of Use 4.8 (884) Value For Money 4.2 (68) Value For Money 4.5 (795) Customer Service 4.1 (68) Customer Service 4.6 (815) ## Exotel alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,089)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233144/Exotel/alternatives/) ## FAQs about Exotel Overview ### Which roles and teams benefit most from Exotel? Exotel is most used by customer operations, product, and business leadership teams that need reliable cloud calling and communication workflows. Operations managers and team leads use it to manage support and outreach, product and engineering teams integrate calling features, while executives monitor service quality, scalability, and customer engagement. Answer based on 69 reviews Overview ### What company size and industries is Exotel built for? Exotel serves small businesses first, with 53% of reviewers, and is used most in Information Technology and Services at 22%. It is also built for midsize businesses at 31% and enterprises at 16%, with additional adoption in Hospital & Health Care at 10% and Financial Services at 7%. Answer based on 69 reviews Features and Usability ### What are the key features of Exotel? Exotel includes core cloud telephony features like call management, IVR, call routing, and call recording, which reviewers discuss most. Differentiators include SMS campaigns, API-based integrations, and configurable call flows. Common operational features include virtual numbers, call logs, activity dashboards, and workflow setup for inbound and outbound support teams. Answer based on 40 reviews Pricing ### How much does it cost and what fees or limitations are included? Exotel starts at $200 for the six-month Dabbler plan, with Believer at 500 annually and Influencer at 1,000 annually. Plans include virtual number rental and per-agent user rental, plus a 15-day free trial with call and SMS credits. Reviewers call it affordable, but some criticize the pricing model and costly integrations. Answer based on 10 reviews Integrations ### Which third-party tools and platforms does Exotel integrate with? Exotel integrates with about 10 third-party tools, including Zoho CRM, Kapture, Linphone, Freshdesk, HubSpot CRM, Salesforce Platform, Shopify, and Zendesk Suite. Its catalog also includes CleverTap, Google Hangouts, LeadSquared, Kapture CX, and MoEngage for CRM, support, commerce, and messaging workflows. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Exotel offer? Exotel provides webinars, documentation, and videos for team training. Webinars support live or scheduled guidance, documentation offers written reference material for setup and feature review, and videos give visual walkthroughs for learning product functions at a self-paced rate. Answer based on 4 reviews Getting Started and Support ### What customer support options does Exotel offer, and how do users rate the experience? Exotel offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as quick, helpful, and easy to access, but others report slower post-sale responses, reliance on FAQs, difficulty reaching the right team, and delays resolving technical issues. Answer based on 34 reviews Features and Usability ### How well does Exotel handle call management? Exotel handles inbound and outbound call management well, with clear voice quality, routing, IVR, and call recording. Customer support, sales, and small business teams often like the tracking, forwarding, and number masking features, though some users mention occasional call drops, recording access issues, and gaps like limited live or auto-calling options. Answer based on 40 reviews Features and Usability ### Is Exotel easy to use for daily calling operations? Exotel offers an easy setup and a simple calling panel for daily operations, especially for admins and support teams. Many users find the portal straightforward for managing flows, users, and reports with little training, though some teams report a dated console, glitchy behavior, and limits in customization, integrations, and workflow editing. Answer based on 17 reviews ## Features AI summary Based on 555 IVR reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) Exotel supports all three of the features reviewers rate most important: **Call Center Management**, **Call Routing**, and **Automatic Call Distribution**. Together, these capabilities help businesses manage inbound call operations, direct callers to the right destination faster, and distribute call volume across agents more efficiently, allowing teams to improve response handling and maintain more consistent customer service. Call Center Management 3.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 3.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Logging 4.4 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.4 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.6 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Routing 4.4 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Exotel 64 features Send and receive text messages to communicate with clients or prospects in real-time Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Categorize emotions expressed and identify if they are positive, negative or neutral Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.1 (69) 4.1 Based on 69 reviews ## Pricing Value for money 4.2 (68) Free Trial [View pricing plan details](https://www.capterra.com/p/233144/Exotel/pricing/) Dabbler $200.00 Flat Rate,One Time It includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services - Per Month) - Real-Time Notifications - Reports and Analytics - Single-Leg Call Charges Believer $500.00 Flat Rate,Per Year It includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services - Per Month) - Real-Time Notifications - Reports and Analytics - Single-Leg Call Charges Influencer $1,000 Flat Rate,Per Year It includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services - Per Month) - Real-Time Notifications - Reports and Analytics - Single-Leg Call Charges Enerprise Contact Vendor for Pricing It includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services - Per Month) - Real-Time Notifications - Reports and Analytics - Single-Leg Call Charges Value for money 4.2 (68) 4.2 Based on 68 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[ CleverTap](https://www.capterra.com/p/155737/CleverTap/)[ MoEngage](https://www.capterra.com/p/164687/Sherpa/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (68) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (68) 4.1 Based on 68 reviews ## User reviews Overall rating 4.3 Based on 69 reviews Filter by rating 5(38) 4(20) 3(9) 2(0) 1(2) Mentioned topic Sorted by most recent PD Pooja D. Senior Manager Quality and Implementation Education Management ### "User friendly Interface, easy to access dialer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 Had a great experience with exotel, good User-friendly Interface, easy to access dialer, very useful to track calling and call recording to audit and process improvement Pros User friendly Interface, easy to access dialer Cons Nothing, all the features are very well and smooth working Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Surya K. Sr. Manager Education Management ### "Exotel Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2024 Pros We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience. The platform is incredibly reliable with clear call quality and minimal downtime, which is crucial for our business. The setup process was straightforward, and the integration with our CRM and other tools has made it easy to manage customer interactions from one place. Cons While Exotel offers reliable call quality, I’ve found the platform can sometimes be difficult to navigate, especially for new users. The user interface feels a bit outdated, and it can take some time to figure out how to access certain features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Saurabh M. Associate Manager Education Management ### "Exotel Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2024 Pros Very Good In use easily call history available. Cons Some time date not easily we set to find call recording. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Ankit M. Service Desk Manager Automotive ### "Review for Exotel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2023 our overall experience is good, Team is very supportive to resolve our all issues on time. Pros Exotel is a good tool for making inbound and outbound calls. It's very easy to use and user friendly.All the required features are available in the tool. Cons Reporting feature can be improved more for end user customer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kiran T. UC Engineer III Food & Beverages ### "The Best IVRS & Call Masking Solution with Easy config" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2023 Pretty impressive,Am using exotel platform from past 5 years in Bundl technologies it has give a lot of options on Apps,& Other categories which are very important on UC. Pros Easy way of App Customization,Call Connectivity,App Features,Exophone Number purchasing options, Cons Exotel would need to give more details to the administrator on who created the App, Co-worker complete activity with the search option Reasons for choosing Exotel None Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Ashish O. Team Lead Health, Wellness and Fitness ### "Exotel Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 21, 2023 Overall experience is very good. easy to use. Pros Easy to use and makes call. easy to track daily activity. Cons Maximum call fall under DND . call landing over the phone delay time is bit heigh Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jaydeep R. IT Application Manager Financial Services ### "Good Product but No Support from Post Sales Team" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 November 21, 2022 Best at Sales worst after post sales Pros Product look and feel and its configuration setup Cons No Support from top to bottom team members post sale. Very worst experience once the payment is done to the company. To much depended on FAQ's and no actual support Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Cost and Downsizing of the company Reasons for choosing Exotel Pricing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Obaid A. Team Lead Hospital & Health Care ### "Exotel Review & Rating " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 24, 2022 Overall experience is good. Good software to use for calling process Pros Out call facility, proper call distribution, detailed report. Cons Time of report. 2 hour delay in report which is not good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Manager Computer Software ### "Good call management system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 2, 2022 It's been good but could be better. Pros It provides recording and call-logs which I use significantly and this is what I like best. Cons It does not have single sign-on and i could not find a way to record out-going calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mayank G. Account manager Computer Software ### "Best cloud telephony solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2022 Pros Great pre and post sales support. Easy to use solution and can handle complex requirements Cons New features and products launcher wrt to market needs Switched from [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Poor support Alternatives considered [Infobip](https://www.capterra.com/p/127997/Infobip/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233144/Exotel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.