--- title: "Yapsody Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Yapsody the right Email Marketing solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135224/Yapsody/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Yapsody 4.5 (69) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Yapsody Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews MW Maya W Director of Grants & CommunicationsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “I like that they allow visitors to simply donate to our cause, if they can't make it to our specific event (although I wish this feature could be made larger and more central--it's a pretty small line of text for a visitor to notice).Their customer service is immediately responsive, and has always been able to explain how to find certain reports or features on the site (a lot of features are a bit tricky to find).“ June 21, 2023 SA Steve A ProducerPerforming Arts, 2 - 10 employeesUsed the software for: Less than 6 months. “I couldn't set up specific discounted price for Students and limit the availability with a code.“ November 16, 2023 MA Melanie A Creative ConsultantHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I help clients identify solutions for events of all sizes and they like the simple cost breakdown and those that have selected it liked the custom pages, the overall look and feel of something more exclusive and the added nonprofit benefit.“ June 12, 2023 MH Melissa H Sales & Marketing ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “If I used the barcode feature this wouldn't even be a thought, but I don't like that the barcode appears on the printed ticket when we do not use any type of equipment to scan the tickets.“ June 12, 2023 AB Alana B Secretary Music, 2 - 10 employeesUsed the software for: Less than 6 months. “The feature that allows you to stop online ticket purchases at a certain time is very useful and it integrates well with MailChimp and websites.“ June 10, 2023 MO Maggie O artistArts and Crafts, Self-employedUsed the software for: More than 2 years. “Not every venue would accept Yapsody as the ticket office and one had to use there's for eventsI did get a complaint from some people that they found it difficult to book online.“ June 15, 2023 NB Nancy B Office Manager and Assistant to the Executive DirectorMuseums and Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “I like the format that shows the monthly calendar so that we can get a snapshot each day of how many visitors are coming to our historic site for tours.“ June 1, 2023 KB Kaci B Co-FounderPerforming Arts, 2 - 10 employeesUsed the software for: More than 2 years. “At times the interface could be clunky to edit, especially for somebody who isn’t familiar with the product, and there are always the fees to worry about, even though they are less!“ June 1, 2023 ## Showing most helpful reviews Showing 1-25 of 69 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use edna luci G. university senior technician Used the software for: I used a free trial ### "The best platform to create unforgettable events" June 23, 2023 5.0 Efficiency in event creation, promotion options, payment flexibility, and excellent customer service are all standout features that make this platform my number one choice for event planning. Pros I loved the number of options it offers to promote events and the social media integration and email marketing are super useful tools to reach more people and increase attendance at my events. Cons Although it offers a range of premium features, some of them come at an additional cost. While I understand that this is necessary to maintain and improve the platform, I wish some of these features were included in the basic plan at no additional charge. Review Source R Reviewer Sales & Marketing Manager Used the software for: 1-3 years ### "Love What I Use It For!" June 14, 2023 5.0 Overall, I think Yapsody has been very easy to navigate, I love all of the features and I believe the fees are very reasonable. I also like that Yapsody creates a page that consumers can navigate just as easily. Pros I love the custom options -being able to add different ticket pricing, remove or add sales tax and/or additional fees. I also love that I can pick the ticket format. Cons If I used the barcode feature this wouldn't even be a thought, but I don't like that the barcode appears on the printed ticket when we do not use any type of equipment to scan the tickets. I wish there was an option to remove the barcode. I just don't like portraying to our consumers that we have the capability, then they come with their printed ticket "to be scanned" and we just receive the ticket and send them in. Review Source R Reviewer Planetarium Director Used the software for: 3-5 years ### "Sorry, we had to give up on Yapsody." June 8, 2023 2.0 Yapsody was "approachable" - seemed pretty easy to use and to set up events. We have moved on to other online ticketing services that don't have seating charts but are less costly and included training initially, so we have been able to keep trained staff to operate the interface as needed. Pros It was a nice product and it was our first experience with online ticketing solutions, we loved being able to sell tickets online and see seating charts. Cons Unfortunately, using Yapsody got too expensive for us when we started ticketing more events. Review Source R Reviewer Artist Used the software for: 1-3 years ### "Sunday brunch Yapsody review " June 5, 2023 4.0 I'm really happy with the service, although I think it's a little bit too expensive for what it is. Perhaps there could be something like different income brackets, as I think it would've been a fairer approach to charge small scale audiences less that big concerts. Imagine that even when I select the option that it's the public that is paying the yapsody ticket fee and not the organisers, I still have to pay to the second fee myself, while PayPal also tales percentage. If you the imagine all of this in a setting where the event is happening in a audiophile space where only a limited amount of people can fit into the space with a quadrophonic sound system to maintain the quality of sound, with several artist who are performing live in one evening and everyone needs to get paid for their contribution, together with the person who is scanning the tickets at the door throughout the event, then you realise that in that kind of circumstances there is not so much left after all the fees. Perhaps the events that have less than 100 people attendance should be in a different income bracket and charged less fees as events with more than 100,300,500,1000 and so on. There could be different audience scale brackets with different amount to pay in fees? That's just an idea, but I believe something like this would help to promote a more diverse cultural happenings and inclusive events. Pros I really like the ticketing system I like that there is a website page that I can customise and edit. I love that there is embeddabel buttons that I can use on my homepage. Overall I think it's a great service Cons I wish there would be more options in terms of layout and graphic design. I'd like to be able to alter the look of the event page more. There could be more options to how the embeddable buttons look like. And especially to how the ticket layout looks like. I know that there are options available and that I can upload images and so on, but the layouts can be more creative, have more placement and data/image holders options as well as there could be an option to change the typefaces for text blocks. Review Source R Reviewer Co-Founder Used the software for: 3-5 years ### "Excellent ticketing option" June 2, 2023 5.0 Overall, we were really happy with Yapsody for ticketing and events and would use them again in the future if they were still the most affordable option for fees Pros Yapsody had the lowest fees and greatest ease of use for our small theater company to sell tickets to our shows Cons At times the interface could be clunky to edit, especially for somebody who isn’t familiar with the product, and there are always the fees to worry about, even though they are less! We sometimes had issues with people clicking the link and picking the wrong date by accident, not realizing they needed to select a specific date. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Ticketing and event management for the individual or mid scale company " June 9, 2023 5.0 Cannot fault the customer service or product it’s very good. I particularly like the fact that they don’t change things for the sake of it . If it works then why change ! Pros Simple and very easy to use with fair pricing. Cons There is always room to improve the pricing :) in favour of the client. Review Source R Reviewer MD Used the software for: 1-3 years ### "An excellent platform to get started with" December 18, 2019 4.0 We're only a year old, so having this platform that is easy to use and doesn't cost the earth means that we can give more value to our audience and build our business. I think in the not too distant future, we will be looking to move to a provider where we can access more data and analytics. Pros Yapsody is very affordable, customisable and easy to manage. The support staff are very attentive and respond very quickly. If there is a function that's not on there they will always escalate it to their development team. Cons The main down side is the reporting. As a funded arts organisation, there is a lot of data that we could be capturing and using - i.e. repeat customers, how many are coming to see theatre and music or just music, being able to group customers and target market them based on their preferences, being able to collate date across multiple events (rather than each one individually) etc Review Source R Reviewer Creative Consultant Used the software for: Less than 1 year ### "Nonprofit clients especially love it" June 14, 2023 4.0 Pros I always appreciate an alternative and Yapsody was able to deliver much of what their competitors do/did. I help clients identify solutions for events of all sizes and they like the simple cost breakdown and those that have selected it liked the custom pages, the overall look and feel of something more exclusive and the added nonprofit benefit. Cons Some of the solutions desired either weren’t available to clients or clients felt the process to work around was not simplified enough and may have preferred an alternative considering. They have a good product but it seems a bit more R&D can make them an even stronger competitor but they hold their own. I found it easy but a few smaller entities felt it was more complicated or less straightforward when setting up. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Has been the best for my general admission events" December 17, 2019 5.0 Overall our business has successfully managed 10,000+ attendees at our event with some of the shortest wait times to enter event that I have seen. I highly suggest using Yapsody over the competition Pros I got into events after 5 years helping businesses select their payment technologies. I couldn't swallow the cost that it takes to use Eventbrite, so I looked elsewhere. Our next Festival is the 12th event I have helped put on using Yapsody. There ease of use, affordable pricing and simple apps anyone volunteer can download onto their phone has made it so I won't use anything else. Cons Only complaint I have with yapsody is that I don't love the way ticket purchasers have to select amount they want to buy and ticket type through a drop down menu. I would like for the ticket types to show up separately, and then they grab a drop down of number of tickets. Review Source VR Verified Reviewer Transportation Specialist Used the software for: 1-3 years ### "My basic review" June 7, 2023 5.0 Pros Easy to use system. Helps us keep track of things easily. Cons Can be slow to use at times. Issues with mobile at times, but much better than before. Review Source R Reviewer artist Used the software for: 3-5 years ### "creative" June 16, 2023 5.0 When I used it it took the stress of having to find someone to sell tickets for me and the extra cost in doing so Pros Easy to put an event online and edit it with great online support and cost. Cons Not every venue would accept Yapsody as the ticket office and one had to use there's for eventsI did get a complaint from some people that they found it difficult to book online. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Selling Tickets " June 14, 2023 4.0 Yapsody is a great platform for event management Pros Good place to manage events all in one place Cons The cost of yapsody. Sometimes the process can be overbearing. Review Source R Reviewer Event Coordinator Used the software for: Less than 1 year ### "St Peter's Review" June 22, 2023 5.0 Pros Easy y to use from beginning to end for our event Cons I wanted Yapsody to take the fees from the sales made instead of us paying them at the end. Review Source R Reviewer Marketing manager Used the software for: Less than 1 year ### "Inexpensive with the features you’d expect " June 19, 2023 4.0 Pros Yapsody had the features I would expect from a ticket management platform, no crazy bells or whistles, but it got the job done for our events Cons The reason I sometimes use eventbrite is because of their link to Facebook events, that you can sell tickets directly from FB Review Source R Reviewer Assistant to the Director and Office Manager Used the software for: 1-3 years ### "Easy to Use for Ticketing for our Historic House Museum" December 20, 2019 5.0 Pros We started using Yapsody about a year and a half ago for events that needed reservations for our museum. Yapsody was the first time that we used an on-line ticketing for any events. Previously, guests had to call into the office or mail in reservations. With limited office hours at the museum, Yapsody allows guests to make reservations whenever and wherever they want. As administrator, I have found that it is easy to use for creating events and for our guests in purchasing tickets. I really did not need any training and found the set up was rather intuitive. I could usually find the answer to a question quickly. Cons There were a lot of screens to go through when I first used it for an event. This was a bit confusing at first, but now that we have used it for several events, I have grown accustomed to the set-up. Review Source R Reviewer CEO Used the software for: I used a free trial ### "Good" June 8, 2023 5.0 Pros Good I like all the features and options available Cons Nothing at all. It should become a more known brand Review Source Verified Reviewer Owner-Operator at Animity Community Health and Wellness Center Used the software for: 1-3 years ### "Great choice for our community theatre group! " April 27, 2018 5.0 Pros I like how we can select our own payment portal. We had issues with security on the platform of our previous vendor, so we were thrilled to have the opportunity to pick PayPal as our processor. It's very user friendly and customizable with good analytics. Cons It would be nice to be able to call someone with tech support issues. They do have 24/7 chat help available and they do a fantastic job. Review Source R Reviewer Director Used the software for: 3-5 years ### "Yapsody for Dance Studios" December 20, 2019 5.0 Good. They also have good incentives as well as far as promotions. Pros I love how easy it is to set up and that I can copy events. Cons It's difficult to see how many of each seat you have available. I have trouble with the reports. I WOULD LOVE if you could BATCH redeliver tickets or BATCH email all the people attending the event if it integrated with Mailchimp. Review Source R Reviewer Centre manager Used the software for: Less than 1 year ### "Easy to use" June 14, 2023 5.0 Good product for people to buy tickets for our charity fundraiser. Pros It was inexpensive to use as a charity organisation. Cons Nothing. It was a good product to use for my purpose. Review Source R Reviewer UK Marketing Manager Used the software for: 3-5 years ### "Good booking system " November 19, 2018 5.0 Very good & cost effective service. Pros Easy to use. Regular updates to make the system easy to use. Support team do listen to customer feedback in order to make improvements where required. Cons Some times what you need isn't easy to find or sort. You therefore have to raise a ticket with the support team, which can take time to get what you want. However they do assist as quickly as they can & have rectified any issue I have had. Review Source R Reviewer Mother Used the software for: 3-5 years ### "Yapsody works very well." October 12, 2017 5.0 Pros It is easy to use and has many great features. I loved that I could scan tickets that were printed, on a mobile, or simply mark the person in the app. Cons Yapsody used to be totally free to use for the user and the customers. They just started charging per ticket fees. :( Review Source Bob H. Teaching Pastor Used the software for: 3-5 years ### "Yapsody is your answer to ticketing." November 7, 2016 5.0 Yapsody is great. We have used it to sell tickets for 2 years to our church event. It is great. It is simple to use and the support team is so easy to work with. Pros Simple to use. Friendly support team. They really help us find a solution to our individual needs. Cons None. Really! Review Source R Reviewer Station Manager Used the software for: 1-3 years ### "I was blown away by how easy and perfect this product was" October 13, 2017 5.0 Pros It is very simple to set up, the price is free for most of what you need, the system is fast, convenient, and works well. Review Source R Reviewer Office Manager and Assistant to the Executive Director Used the software for: 3-5 years ### "Easy to use software for ticketing for events and admissions" June 2, 2023 5.0 We are an historic house museum and gallery. Yapsody seems to be more geared toward performing arts venue or events that have seating. However, we have been able to adapt our use of the site to meet our needs for our daily tour operations as well as special events. Customer service has been extremely helpful with on-line chats when there has been a problem. We have been using Yapsody for several years. Pros I like the format that shows the monthly calendar so that we can get a snapshot each day of how many visitors are coming to our historic site for tours. Cons Occasionally, I have found that a feature I am wanting to use may be found on a screen that is not the main screen. For instance, we block out our tour ticket purchases after the tour time has passed. That information is found on another screen that may not be the intuitive first place to look, especially for one of our staff members who may not use Yapsody each day. Review Source R Reviewer Director of Grants & Communications Used the software for: 3-5 years ### "Solid Ticketing Site for Non-Profit Events, but Clunky in Back-End Design" June 22, 2023 4.0 Mostly, I continue to use Yapsody because of pricing and because I have already invested a lot of time into setting up an event that I copy from for all subsequent events. I don't want to learn how to use another site. Eventbrite's interface is easier to use (although it's been a few years since I created an event there), but their pricing kind of sucks. Pros I like that I can (after working with customer service to figure out how to set it up--because it's not initially intuitive) their survey function, which allows us to track which guests would like a vegetarian meal.I like that I can copy identical events from years past to use as a baseline for future events.I like their pricing. It's pretty reasonable for a non-profit.I like that they allow visitors to simply donate to our cause, if they can't make it to our specific event (although I wish this feature could be made larger and more central--it's a pretty small line of text for a visitor to notice).Their customer service is immediately responsive, and has always been able to explain how to find certain reports or features on the site (a lot of features are a bit tricky to find). Customer service chats are then automatically sent to my email, so I can reference them at a future date, if I've forgotten how to find or fix something on the Yapsody site. Cons The formatting WYSIWYG on the main event info page is pretty frustrating. The font often switches over to something else entirely, when you are trying to turn text into a link, or make it bold, italic, etc. It's impossible to create a grid of images--their page does not allow for dragging to arrange. You can only stack images (or create an image of images in a separate program like Photoshop, which is what I did in order to display a grid of sponsors for our event).You can't set up multiperson tickets (ex: one ticket is $35, or you can get a ticket for two for $65) and then run a report to see how many people are estimated to come. Would be nice to include a feature where you can, when setting up the ticketing structure, tell Yapsody that X ticket = 1 person, and & ticket = 2 people, so that back-end users can run reports to see how many people are actually estimated to attend the event. Instead, the current reports will only tell you how many tickets are sold, regardless of how many people are tied to each ticket. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.