# ComplianceQuest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ComplianceQuest the right Quality Management solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136111/ComplianceQuest/reviews --- ComplianceQuest 4.6 (110) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ComplianceQuest Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews BS Brion S Lead Product and Design ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “My favorite thing is everything, from training records to change requests and audit reports, it’s all in one place and I’m not running five different spreadsheets or systems anymore.“ October 23, 2025 JT Joshua T Co-Founder and Chief Operating OfficerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “Having to type my password every time I perform an action within ComplianceQuest is a huge headache and I will never store it in my browser.“ December 29, 2025 NC Nancy C Sr. Program ManagerSemiconductors, 51 - 200 employeesUsed the software for: 6-12 months. “ComplianceQuest allows us to standardize key quality management processes across all our sites located on the west and east coasts into one eQMS software solution.“ December 16, 2024 IB Ismail B Application Support SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I dont like the license dependency because the cost and performance are tied to the license and Salesforces limitations.“ November 11, 2025 LA Leandro A Quality SpecialistConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “My overall experience has been excellent thanks to the significant time savings achieved through standardization and the acceleration of quality workflows.“ November 17, 2025 CI Casidah I Marketing and sakes associateFurniture, 51 - 200 employeesUsed the software for: 1-2 years. “The program seem to use quite a lot computer resources, my old computer is barely comply with their minimum operation requirement.“ July 17, 2025 JT Joshua T Co-Founder and Chief Operating OfficerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “The dashboard does show me what needs to be done immediately upon login and it’s mostly decent.“ December 29, 2025 LA Leandro A Quality SpecialistConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The downside would be the dependence on the Salesforce environment.“ November 17, 2025 ## Showing most helpful reviews Showing 1-25 of 110 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrea V. Quality Manger Medical Devices Used the software for: 2+ years ### "CQ : our QMS best friend" September 13, 2023 5.0 In general, great support and platform to structure your QMS Pros I have been using CQ for +2 years. Since the first time that I started using it, I loved how easily you can understand performing all your transactions. In addition, it allows you to migrate different physical documents or records into the platform without losing any traceability. A highlight for us was electronic signatures 21 CFR compliant.Through this software, we accomplish on of our goals of having a 100% electronic QMS, Can't wait for the latest revision to include as part of this effort, the digital SOPs as a way to release or revise new docs. Cons Probably the way the permissions sets works. The software in general is very user friendly. Nevertheless, this aspect can be improved regarding the details associated with the permissions sets to understand the impact on your transactions. Review Source Response from ComplianceQuest October 19, 2023 Hi Andrea, Thank you for your feedback on ComplianceQuest. We're always looking for ways to improve, and we appreciate your suggestions. We're especially glad to hear that you find the software to be user-friendly. LW Laura W. Staff Business Analyst, Quality Systems Medical Devices Used the software for: 1-2 years ### "Great Overall Quality system" November 1, 2023 5.0 The CQ team has been great to work with. Over all they are responsive and follow up with questions readily. I have seen that tech support and development teams were slow at first, but are coming up to speed now as the company scales. Overall a great quality system that we are happy we chose. Pros The CQ quality system is a full suite of products used for tracking all quality objects. I use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ. Our users are able to easily train in CQ and managers can see their employee's metrics for training easily. The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks. Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC. We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time. Cons As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating. Reason for choosing ComplianceQuest CQ had all modules included at one purchase, so we could see adding in as the company scales. Reporting was far superior. Salesforce platform provides easy reporting and dashboards every user can do, with little training, and no admin responsibility. Switched from [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) System was inadequate and reporting was impossible Review Source Response from ComplianceQuest February 2, 2024 Thank you for your positive feedback on our Quality system. We appreciate your acknowledgment of the CQ team's responsiveness and their efforts to enhance tech support and development. It's great to hear that our full suite of products has provided better visibility to your data. We recognize your feedback on areas for improvement, especially in user direction and workflow tracking, our latest version addresses these concerns, offering a more user-friendly experience. We're grateful for your trust in ComplianceQuest, and we're committed to continually enhancing our system to meet your evolving needs. AR Audra R. Manager, Corporate Certifications Consumer Electronics Used the software for: 1-2 years ### "Great Features, not Great Support or Cost" September 20, 2023 2.0 We are solving our current document management system needs by having CQ implemented. However, because of lack of support and cost are looking for different document management options. Pros We utilize ComplianceQuest for the Document Management component of our ISO Certifications. The system has all of the controls (and then some) necessary within a document management system. We liked the fact that beyond document management, CQ has the ability to send out and record trainings linked at a document level, which other SW platforms do not have. Cons Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ. The support and escalation are just not there when it is needed most. There is a substantial fee associated with the cost of this platform which is yearly. Reason for choosing ComplianceQuest I do not know because I was not working for this company when the decision was made. Review Source Response from ComplianceQuest October 19, 2023 Hello Audra, Thank you so much for your Candid feedback! We appreciate your honesty and concerns from an administration's perspective, and sorry for your nightmare experience with us. We'd like to spend time with you and your team to review the issues and how we can improve your experience. Warm Regards, ComplianceQuest NN Nicole N. Sr. Manager Quality Systems Medical Devices Used the software for: 1-2 years ### "Integrated and flexible QMS solution" November 2, 2023 5.0 Pros Out of all the systems we looked into, only ComplianceQuest was able to meet all the requirements put in place. We worked with the CQ teams to configure and test the system to fit our business needs. Through this process, they offered a lot of guidance on system options to meet needs with reduced configuration. Overall, good controls in place, layout is modern, reporting and data analytics is great and easy for users to manage. Love the dashboard capabilities, configurability and integration capability. System provides users with easy to follow layout and next steps. Cons CQ has a really complex backend. We had to make a shift moving into this system from being Quality managed to IT managed. Understood that this allows us a lot of the flexibility we need and it is working out fine. Majority of the issues we run into are permissions-related – which has been somewhat challenging to sort out, but we are getting there. Reason for choosing ComplianceQuest What really pushed us towards CQ was the built in ability for FDA MDR reporting, data analytics and dashboard capabilities as well as the flexibility for integrations and configurability. Switched from [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Prior system did not offer in-software data analytics options and customer support was not supportive. Review Source Response from ComplianceQuest February 2, 2024 We appreciate your feedback on ComplianceQuest's integrated and flexible QMS solution. It's great to know that our system met your requirements, and we value your acknowledgment of the guidance provided during configuration. Thank you for choosing us as your QMS solution, and we look forward to continually supporting your organization's needs. MG Mayaniranjan G. Business system analyst Information Technology and Services Used the software for: 2+ years ### "Good tool with loaded features" May 21, 2025 4.0 Over , we have a good impression over this app, easy to manage and maintain. Lots of features to explore ,adopting to new changes . Pros I like the way the app is build using the objects which makes it so flexible to adopt to our requirements and its table management which is easy to access and manage. Cons I would say , if we could leverage the use of some managed packages or features , it would be great. We would like to have some extra privileges when it comes to customization. Review Source CI Casidah I. Marketing and sakes associate Furniture Used the software for: 1-2 years ### "Simplify eQMS package" July 17, 2025 4.0 Pros Audit management and document management is the primary key what we are really happy with this product, it help to simplified the process management for our different branches location. Moreover, the security for all the document is heighten, it mean more security layer before granted access to the document. Cons Like every other software, ComplianceQuest also has problem with bugs and freezing platform. The program seem to use quite a lot computer resources, my old computer is barely comply with their minimum operation requirement. Review Source LA Leandro A. Quality Specialist Construction Used the software for: 6-12 months ### "Save time thanks to ComplianceQuest" November 17, 2025 4.0 My overall experience has been excellent thanks to the significant time savings achieved through standardization and the acceleration of quality workflows. ComplianceQuest is a worthwhile investment. Pros I like that everything is within the same system because, for example, its functions for document management, access control and Salesforce-based reporting, the ease of generating reports and the simplicity of audits all in one place is excellent. Cons The downside would be the dependence on the Salesforce environment. Each update requires validation testing in CQ, which is cumbersome. Review Source NC Nancy C. Sr. Program Manager Semiconductors Used the software for: 6-12 months ### "One eQMS Software Solution" December 16, 2024 5.0 ComplianceQuest has a great support team and are very responsive. Pros ComplianceQuest allows us to standardize key quality management processes across all our sites located on the west and east coasts into one eQMS software solution. It's user friendly and easy to manage. Cons ComplianceQuest works with a Development Team in a different country/time zone and therefore any configuration changes that are made takes a longer time to implement. Review Source Response from ComplianceQuest December 31, 2024 We are pleased to hear ComplianceQuest is making it easier to manage and standardize your processes. Thank you for recognizing our support team’s responsiveness! BC Brittany C. Operations Administrator Logistics and Supply Chain Used the software for: 1-2 years ### "Great Product!" December 16, 2024 5.0 I love Compliance Quest. It has made my life easier! Pros It has helped us streamline our training. Cons The training is not always the most informative Review Source Response from ComplianceQuest December 31, 2024 We are thrilled to hear that ComplianceQuest has made a positive impact on your workflow. Thank you for sharing your experience! NA Nava A. Assistant Manager Commercial Real Estate Used the software for: 6-12 months ### "Helpful and Powerful" November 14, 2025 4.0 Pros Works well for teams who share responsibilities because everyone can see updates and stay on the same page. Cons Might be more than you need if your team only needs basic forms or simple tracking. Also pricing can vary... a lot. Review Source BQ BROOK-LAND Q. Safety Coordinator Construction Used the software for: Less than 6 months ### "CQ Review: Safety Management" December 16, 2024 5.0 Very pleasant, the support/training team are very knowledgeable and help with any issues. Pros Easy to use and train other employees on, very simple. CQ ties everything together better than we had before. Cons Navigation at first can be a little confusing. Review Source Response from ComplianceQuest December 31, 2024 We are glad to know ComplianceQuest is tying your safety management processes together seamlessly. Thank you for highlighting the efforts of our support team! VC Valerie C. Senior Manager of Regulatory Compliance Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Service and Implementation" April 5, 2024 5.0 \[sensitive content hidden\] is an amazing customer interface talent. He made us feel so comfortable during the entire process. We are implementation with \[sensitive content hidden\], they are also wonderful at their roles, and \[sensitive content hidden\] still ensures that he reaches out to confirm we have all of the resources we need for success. CQ should be so proud of this team of professionals! Pros How easy it is to navigate the system and work with the team. Cons So far there is nothing I am unhappy with as Compliance Quest is wonderful and easy to use and the team is fantastic. Reason for choosing ComplianceQuest The team of individuals as well as the support of non licensed users. Review Source Response from ComplianceQuest April 26, 2024 Thank you for your exceptional review! We're delighted to hear how easy you find navigating our system and working with our team. It's great to know that our staff has made your implementation process comfortable and supported. We are indeed proud of our team and their dedication to providing excellent service. We appreciate your choice of ComplianceQuest and look forward to continuing to ensure your success! VR Verified Reviewer IT Project Manager Used the software for: 6-12 months ### "Out of 17 vendors, ComplianceQuest (CQ) was the solution for us. " May 24, 2018 5.0 We went through a very detailed selection process when we decided to replace our other Quality Management System. Out of 17 vendors, ComplianceQuest (CQ) was the solution for us. Began planning in April of 2017, implementing in May 2017 and went live with our first module the first part of September of 2017, with Document Management. We have since been adding modules one at a time. Currently working on our Audit Module, next will be Training Module which will provide eLearning (Scorm) content to the entire enterprise. We have several more modules to go after this, but i expect it to be as smooth as the first and look forward to our continued work together. CQ has very highly skilled and knowledgeable people working on our project to make sure we have what we need and when it is needed. CQ is by far one of the best Quality Management Systems i have seen and or worked with. We liked the fact that it allowed for customization and configuration changes, but don't over think any of that. CQ's out of the box solution is great as it is. If your company has never had a Quality Management System, then it would be a good idea to go with their out of the box solution as it is almost perfect, if not perfect. We had a system in place when we purchased CQ so they helped us configure it so our employees understood it easily without to many changes. But most importantly they were able to take all of our data from the old system and pull it into the new system and we kept all of our historical records. They also helped us transfer all of our Historical Training records from 2 other system. At the end of our work together they will also be pulling all of our CAPA and Non Conformance's from yet another system, which i suspect will be an easy task for them. Honestly i couldn't recommend a better system or a better group of people to work with. Keep up the good work CQ, we have a couple more years to go! Pros System Integrations with other systems Customization Configurable User Automation CQ helped us pull in our historical data from 5 other systems. So now we have one system of record. Everyone is very knowledgeable Support was very fast Their out of the box system is really all that is needed, but it is highly customizable and configurable. Cons From our side we wanted to customize everything, which was possible, but not recommended by CQ. We did do some customization that had to be rolled back, but that was on us. Review Source SKS Sunil Kuamr S. SDET Health, Wellness and Fitness Used the software for: 2+ years ### "Very effective QMS tool in the market." October 17, 2023 4.0 Pros \-Easy to navigate.-Tests and assessments are extremely easy to make and complete.-Document search on the tool is remarkable. Cons Navigation is bit hard for the users who are new to the system. Review Source Response from ComplianceQuest October 27, 2023 Thank you for your feedback on ComplianceQuest. We're pleased to hear that you find the tool effective, especially in terms of navigation, tests, and document search. We understand that there may be a learning curve for new users, and we want to assure you that we're here to support you. VA Virupaksha A. Administrator and Developer Consumer Services Used the software for: 2+ years ### "One Stop Solution for QMS" November 9, 2023 5.0 Awesome tool for quality management to every organization. Really impressive and flexible tool for quality audits and CAPA management. "Flexible and readymade features". Pros Products like Audit management, CAPA, Inspections, Document & Change Management. Cons Some functionalities and features need to improve and user friendly with validations Reason for choosing ComplianceQuest Product Features and ready made tool for Quality management system. Review Source Response from ComplianceQuest February 2, 2024 Thank you for recognizing ComplianceQuest as your one-stop solution for QMS. Your feedback on enhancing certain functionalities for improved user experience is invaluable, and we're committed to continuous improvement. We're thrilled to be your chosen tool for quality management, and we look forward to further supporting your organization's quality initiatives. rK raja K. Quality Assurance Manager Medical Devices Used the software for: 2+ years ### "Complaince quest for QMS" September 14, 2023 4.0 Suitable for fast moving environment. Pros All futures particularly Controlled Document and Complaint Handling Management are very useful. Cons Simple errors that need tobe resolved internally. Reason for choosing ComplianceQuest Expenses were low. Review Source Response from ComplianceQuest April 26, 2024 Thank you for sharing your positive experience with ComplianceQuest! We're thrilled that you find the Controlled Document and Complaint Handling Management features particularly useful and well-suited for a fast-moving environment. We appreciate your feedback and are committed to continually enhancing our services. Thank you for choosing ComplianceQuest! BP Brandon P. Software QA Manager Biotechnology Used the software for: 2+ years ### "ComplianceQuest reviewed by Brandon" September 26, 2023 5.0 Great but needs to improve in uploading time, Pros Lots of features that meet QMS requirements.Easy to use.Great design.Best complain and change management features. Cons Once in a while when i uploaded the long .docx document, software mentioned that just taking care of your daily business and will send the email to you. I got no email for it. Second, i got a hard time to get the complete secondary good pdf file after uploading the long docx file. No pdf file created or just the first page of pdf.The searching functions should be added more features.Need to provide more guidance and help.Customer service takes too long to response Review Source Response from ComplianceQuest April 26, 2024 Thank you, Brandon, for your review! We're delighted to hear that you appreciate the comprehensive features and great design of ComplianceQuest. It's wonderful to know that our platform meets your QMS requirements and that you find the usability to your satisfaction. We value your feedback and look forward to continuing to support your needs! VR Verified Reviewer Software Engineer Consumer Services Used the software for: Less than 6 months ### "Great working with EQMS" October 13, 2023 4.0 CQ is a great product that is very versatile. The app is configurable to meet your needs. I would definitely recommend the app to others. Everything in the app is simple and easy to understand. My only suggestion to make the user interface a little more simpler in which you have you have index like sub links for the various subsections you have. Pros CQ is a great product that is very versatile. The app is configurable to meet your needs. Cons It can be improved further using new technologies. Review Source Response from ComplianceQuest October 27, 2023 Thank you for your feedback on ComplianceQuest. We're pleased to hear that you find it versatile and configurable to your needs. We'd like to inform you that in our latest version, the user interface has been enhanced to provide an even more streamlined experience. Your recommendation is greatly valued. KT Kathleen T. Vice President of Quality Assurance Pharmaceuticals Used the software for: Less than 6 months ### "Satisfied Customer!" April 5, 2024 5.0 Pros Working with the Compliance Quest Team has been a wonderful experience from our initial inquiries to launch! Everyone we have worked with and continue to work with have been very knowledgeable, flexible, patient and enthusiastic. Can't say enough about teamwork with \[sensitive content hidden\]! Absolute pleasure to work with these gentlemen! Cons I have nothing to state here. The team at Compliance Quest has navigated us through to launch and has made it very easy for my team. Review Source Response from ComplianceQuest April 26, 2024 Thank you for such a glowing review! We're thrilled to hear about your positive experience working with our Compliance Quest Team from start to launch. It's wonderful to know that our team's knowledge and enthusiasm have made a significant impact. We appreciate your kind words and look forward to continuing our successful partnership! MJ Mahaveer J. Sr. Design Quality Engineer Medical Devices Used the software for: 2+ years ### "Great Over all experience" September 13, 2023 5.0 The app is configurable to meet your needs. I would definitely recommend the app to others. Everything in the app is simple and easy to understand. My only suggestion to make the user interface a little more simpler in which you have you have index like sub links for the various subsections you have. Pros Easy to followConfigurableInterconnected so your data can be retrieved from the same platform Cons Report generation is a little complicated and doesnt allow other users to get the same level of information unless you change their roles. Review Source Response from ComplianceQuest October 19, 2023 Hello Mahaveer, Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. Your support has truly made a difference at ComplianceQuest, and we are incredibly thankful to have you as a partner. Warm Regards, ComplianceQuest AC Avinash C. Manager Hospital & Health Care Used the software for: 1-2 years ### "Multi purpose Healthcare QMS Application" November 2, 2023 5.0 Pros All solutions/modules (CAPA, Document, Training, CO, Deviation, EHS) in one app. One of the top 3 QMS systems available in the market with very economical prices compared to peers. Cons May be the multiple signatures in one step. Review Source Response from ComplianceQuest February 2, 2024 Thank you for your valuable feedback. We're grateful for your recognition of our competitive pricing and market position. It's our pleasure to serve your healthcare QMS needs effectively. LR Lucia R. QA Specialist Medical Devices Used the software for: 6-12 months ### "Great Experience" April 3, 2024 5.0 Pros Training features are the best, friendly user. Cons 75 limit training procedures to job functions Review Source Response from ComplianceQuest April 26, 2024 Thank you for your positive feedback on our training features! We're glad you find them user-friendly and effective. We appreciate your insights and are continually working to enhance our offerings. DN David N. SVP Business Development Alternative Medicine Used the software for: 1-2 years ### "Great team and great product" February 22, 2022 5.0 CQ pro-serv and implementation team have made it easy to adopt as a platform. Great modules including training modules for GMP and OSHA compliance Pros Easily ties into Salesforce Lightning, intuitive interface, very customizable Cons No cons experienced so far. Been really easy for us to adopt as a company Review Source BR Bernal R. CEO Medical Devices Used the software for: 1-2 years ### "ComplianceQuest: excellent solution for a paperless validated QMS" September 28, 2017 5.0 A modern powerful QMS is both a foundational core system and a great sales tool as a medical device manufacturing/operations service provider. Pros As a Life-Sciences manufacturing services startup, our company decided early on that a flexible, agile QMS was a must. We had a very clear set of requirements: cloud-based, cross-platform, mobile-enabled, paperless, e-signature capable. After reviewing available solutions against these, only CQ met our needs. Right after the demo, we knew we had a winner. The implementation process was relatively smooth and our solution engineer was top notch. We went live a couple of months ago and recently aced through our first customer external audit. If you are searching for a modern, flexible and powerful QMS solution for a forward-looking company, look no further: CQ is your answer. Cons We'd like to see the Visualforce to Lightning transition to be completed. This would make the user experience more consistent. Review Source HR Hareesh R. Quality Engineer Pharmaceuticals Used the software for: Less than 6 months ### "Great eQMS Tool" February 1, 2022 5.0 Our biggest challenge was managing paper based QMS. ComplianceQuest has helped in making this transition smoother and making the business operations more efficient. Pros Document and training modules were highly impactful in our business given how the workflow is associated with all users. Our team liked how some of the software functionality is compliant as well as integrated to other systems. Cons At the start of the project, certain configurations of document and training modules slightly took more time than anticipated which took a strain on resources. Otherwise no dislikes on the software functionality. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.